technician

restoration technician

estimator

restoration project manager

project manager

Paul Davis Restoration

When I first started working here I felt I had a true opportunity in advancement. And I was looking to be a part of a work family again, and I did I made some really good friends here, it was fun to wake up and go to work because of them. Unfortunately upper management ruined that and does not care about the people who have put time and love into this company. I personally tried on a day to day to improve things for employees that worked here, making sure certain people got recognized for doing good on the job, making sure they got recognized on Anniversary‘s and birthdays. And making sure everyone had what they needed to do their job. I really enjoyed this because it drew me closer to everyone there. Upper management came in and said things were going to “change” because we were not doing well with margins and that “change” is a good thing, we had a few meetings with upper management on what would change, and at first it felt like we were going in the right direction and I was hopeful in everyone’s career path going forward. But slowly things started feeling off, sure enough they started letting people go, some that have been there for many years devoting their life to their  job. There was no reason for letting people go personally I was told my position wasn’t in the budget (over the phone) I’m guessing similar for others because we were all in overhead costs. It was very sad to see the office slowly fall apart. And to realize that we were all literally just a number, upper management could care less about you and your success in the company. Many of us had goals for the superior office but were shut down. Many of us had needs to do our jobs and they were not fulfilled, ex: the recon department needed a reliable trailer for hauling, nope. Ex: contents department needed a new washer because the one we had stopped working (mind you the one we had was not new, it was pulled from a job site) still they were not allowed a new washer…. Not in the budget. Upper management could literally care less. I didn’t want to write this review because there are still a couple of people at the office that I still truly care about, but quite honestly I feel upper management has let everyone go and put the work load on the two that are left. 

What is the best part of working at the company?
I’ve had a great experience working with Paul Davis Restoration. The team is incredibly supportive and communicates clearly across departments, which makes a big difference in day-to-day operations. Management is very understanding and professionally flexible when it comes to balancing responsibilities. What stands out most is how patient everyone is when it comes to training and learning new processes. The entire team is friendly, approachable, and genuinely willing to help each other succeed.

What is the most stressful part about working at the company?
The most stressful part of the job is that many tasks feel like they could be handled in a more efficient way. There are often extra steps, repeated processes, or outdated methods that make routine work take longer than it should. Improving workflow efficiency would reduce stress and help everything run more smoothly.

What is the work environment and culture like at the company?
The culture is friendly and team‑oriented, and people are always willing to help. However, the work environment can feel a bit challenging right now because many tasks lack efficiency or clear processes. With the recent merger of three locations, things are understandably a little scattered as everyone adjusts and aligns. Despite this, I truly believe that once the processes are streamlined and everything settles into place, the company has the potential to become very successful.

What is a typical day like for you at the company?
At the moment, I am still in the training phase, so a typical day for me hasn’t been fully established yet. Right now, my days involve learning multiple platforms and understanding the different processes that support each task. Because I’m still getting familiar with the systems and responsibilities, it’s a little early for me to describe what a standard day looks like. As I become more adjusted and gain hands‑on experience, I will be able to provide a clearer picture of my daily routine.

First and foremost, understand that these are franchise companies. This particular one in Houston has no regards for your well being and the only thing they care about is seeing the money come in because of how poorly it is run. Priorities are selfishly personal and the structure is sorely lacking. If you have goals and ambitions, prepare to have them blatantly ignored. It’s up to you to try and keep up with their ever-changing focus, and once you’ve served your purpose, prepare to be cast into the shadows to fend for yourself. There are no tools for success, but hundreds of spotlights for your failures and shortcomings, so you better take a good guess at what your next step should be. Be careful and tread lightly, employees here are more disposable than tissue paper and the only thing more unsettled than their method of operations is the wild judgement and attitude from upper management. Operations is a horrible joke, and the administration is overworked and led by the purposely ignorant. The reconstruction department is the only dim bulb in the place, but is heavily anchored by the rest of the company. I have seen favoritism to the max here, as workers are sold dreams before they are shunned when their ever increasing workload and demands are not matched with neither recognition or pay. They terminate individuals dependent of the income in the ugliest ways and laugh about it while their chair is still warm. They will promise you reasonable compensation and benefits, but don’t be surprised when they increase the costs and diminish your time off. Business is business at the end of the day, however, and once they figure out how to be a proper company, they might go a long way, no matter how many good, hard-working individuals they stomp down along their ambitious rise to the top. Just remember, efficiency isn’t even in the realm of their “strengths”.

There are people at Paul Davis that really care that are leaders and understand a business and some that don't have a clue and have no corporate back ground and are currently flying by the seat of there pants. 

Head of project management gets it and cares about his employees. Other people there are regularly absent while holding leadership roles. Leaders should be present AND active in a day to day operation (Trickle effect). Smoke screens are a daily part of life here and major issues are overlooked and moved to the back burner. There are regular major OSHA violations on a regular basis. Drew Wilson should be fired he is terrible, complacent, no construction background makes it up as he goes, asked me to commit OSHA violation unknowly. no management experience and manages by being a bully, and absent on a regular basis/un-reachable. (maybe he was the reason why Mike left cough)


Work life balance is ultimately your responsibility to control. IF you are not on call or within cell phone range at ALL times then your supervisors cry and get worked up. NO work life balance AKA you make them money and they do little while you die trying to collect pennies. (Trickle Effect). Pyramid? Hmmmm 


My un biased opinion is if you are not family or related don't work here. If you need money as a placeholder this is for you. If you have a family don't work here. And if you like your free time don't work here. AKA turnover city.

The CEO of this branch needs to resign. He is the root of the problem. More turnover in a year than the amount of employees that work there is a huge problem and the leader sets the tone and is present and out in the field or checking on issues daily. That can be said for the VP as well.

What is the best part of working at the company?
My experience here had its ups and downs. I once had to pay $950 out of pocket after getting a company truck stuck in a ditch while working, and although I was promised reimbursement several times, it never happened. I was later laid off due to a “shortage of work,” despite someone hired after me being kept on. The workplace dynamics also felt a bit one-sided, with certain Project managers appearing more focused on pleasing ownership than supporting staff. 

What is the most stressful part about working at the company?
he most stressful part was the lack of clear communication and consistency in decision-making. Situations would sometimes arise where expectations or outcomes felt unpredictable, which made the work environment more stressful than it needed to be.


What is the work environment and culture like at the company?
The work environment was fairly typical for the industry, with a strong focus on getting the job done and meeting project deadlines. However, communication and consistency from management could sometimes be lacking, which affected overall morale. A more supportive and transparent approach from leadership would likely improve the workplace culture.

What is a typical day like for you at the company?
A typical day involved managing project schedules, coordinating with crews and subcontractors, reviewing plans, and making sure work was progressing according to the project timeline. I also handled communication between the field, suppliers, and management to keep everything organized and on track.

   The entirety of this department is chronically under-staffed, and despite what management says about not wanting burn-out, they don't do anything to prevent it and you will be burned out. The On-call schedule will be small or non-existent, depending on circumstances, and if a job is big enough, you might be asked to help out regardless of on-call status. Several times jobs would stretch out for several hours over and the only recognition me and my co-workers received was a beratement of how inefficient we were despite being beyond completely exhausted.

   Even on weeks where work wasn't coming in, it would be a near constant stream of "Keep busy guys, (Owners Name) is watching cameras today". When I asked about it, I was told it was to keep people honest, but in practice, it felt like Sauron was constantly staring at us, waiting for one of us to make the mistake of not appearing productive enough.

   Those in a higher position talk about money constantly, dangling carrots that will never come, ideas that are too far-out on the timeline to be realistic, and consistently telling you that the department isn't making enough money to be "profitable".

     This is only the tip of the iceberg. Threatening to withhold well-earned raises, familial favoritism, and the owner publicly mocking me in the last meeting I had with him, were all very souring experiences I have had working here. All in all, I don't think this job is worth the inevitable sacrifices that you'll have to make for it. Do not recommend. 

This company is a franchise type company throughout the U.S. the one I worked for was owned by a husband and wife who have had this company since the 90's and have no idea what they are doing but honestly believe they do due to being in business for so long. This company has an administration side and a labor side. The overall moral was always low for labor technicians. They do not promote technicians from within for any administration positions they have open regardless if the individual has experience. I knew many coworkers who had the college degree, knowledge and experience for many positions and were constantly passed over with no explanation or given the reason of "We have something better in mind for you." with no follow through on the promise.  The company is a 24hr. restoration company with an on-call board for emergencies but even if you are not on call you are expected to to be at their beckon call no matter the time or situation. They do have a good starting wage and promise overtime but the overtime comes at the expense or your family and personal life. They do offer medical insurance after usual 90 days but it basically only covers check ups nothing more. Executive management are hired with no previous experience or knowledge of the job their supposed to be doing and heavily rely on supervisors or or lead technicians to help them with or to complete their work. The company has a high turnover rate due to no advancement and no guarantee of job security one small mistake and you will be terminated unless they have a low employee count but even then they are looking for your replacement no write ups and no warnings.

What is the best part of working at the company?
This company doesn't give you what they promise you as part of the job. For example, you call people in the company, that you have to call to literally close your job or to say it's been complete. You call people don't answer. You tell them any job issues or where job status is on jobs. You put all the info in the notes and no reads it and has meetings with you to ask you because they don't bother to read it. Each week you tell them any jobs that have an issue or hold or them. You note it in the file and they still don't read it or remember it. You will get questioned on the very same job over and over while all these people micromanage you yet hire you to be a manager. But micromanage you and have you go through all these extra people instead of allowing you to do your job. They promise you incentives with you job like a company vehicle and next don't have one for you 6 months later because they haven't bothered to get you what you were promised. Worst company I've ever worked for. 

What is the most stressful part about working at the company?
Constantly telling them the same thing and noting the files over and over while getting 100s of emails and calls a day by internal employees you don't report to and where the questions can all be answered by reading the notes and not emailing and calling you all day. Meanwhile, any good or bad problems are never addressed. 

What is the work environment and culture like at the company?
A bunch of hoops to jump through and asking people to do their job 

What is a typical day like for you at the company?
Nonstop calling you all day long

Typical day at work, arrive at 8 A.M. and have a meeting with the Project Manager, discuss what needs to be done. Prep for the jobs and get started for the day. There are only to technicians, so the work load can be a bit much to handle. Most of our days consist of cleaning and fixing sub-contractors mess and jobs that were not completed correctly. I keep up a time log until the end of the day, 4:30. Every once in a while we will stay late when a water mitigation claim comes in and we have to respond.

I have learned to be a better supervisor. I have learned and bettered myself as an Emergency Technician as I am now the Lead Technician.

Management is awful for the owners are the managers. I am also under the Project manager, who is also an estimator. With there being only two technicians the project manager has to fight for both technicians to get his jobs to be completed for the owners are always having us do things that is not necessary or that the sub-contractors should be doing themselves.

The hardest part of the day is the end of the day when we have to come back to the shop/warehouse and see the stress level of the management. None of the employees seem happy to work with the owners because the owners don't seem to know how to run a business and keep the employees happy to be there.

The most enjoyable part of the day is when I can actually do the job I was hired to do and not have management trying to micromanage me and my helper.

Typically, my workload consisted of mitigation work and I was better able to focus my efforts efficiently.  As a franchise of a large corporation, we handled board-up and fire damage response on top of the water damage work.  We were one big happy family and would help out in different departments as needed, but a definitive line was drawn that prevented short-staffing of a department due to another department's workload.  The work environment was more relaxed with department meetings 1-3 times a week.  Communication was usually not an issue here.  The most enjoyable part of this company was that it was structured to encompass as many details about the overall operation and it was never difficult to figure anything out.  The information you were looking for was always readily available.  The hardest part, being an hourly employee, was the availability of hours.  The company as a whole was downsizing and the availability of hours, especially overtime, was almost non-existent.  As a homeowner and father of 2, this posed a major problem for me.  The deficit of hours was not always the case in the event of a large water or fire loss, since it was needed, but being only one of two Mitigation Specialist, they typically did not have us both on the same job at the same time.  All in all, it was a pleasure working here and I especially enjoyed my co-workers.

Top Job Titles	Average Salary
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