front desk agent

pet groomer

kennel assistant

dog trainer

pet bather

Paw Commons Pet Resort

This company does not care about loyalty. Your time and efforts put into your position ultimately mean nothing. This is not a place for one to advance their career. Management and executive leadership have a habit of turning and burning the employees that care the most. They will work you to the bone, wring you out to dry, and drop you at any point. You can spend years here, or weeks, your position will be viewed the same nonetheless, disposable. Disposable, unlike the amount of income you’ll receive from this company. They pay you enough to barely scrape by, if at all. Promotions and raises are not given on any specified basis, no milestones, you must beg and plead for a living wage, all the while they dangle the carrot in front of your face just a while longer to prove your worth. Don’t think for a second that this company will respect a healthy work and home life balance. They will contact you on your days off and at any given hour.

Employees are overworked and under appreciated. The animals suffer for the lack of staffing and hours given to the skeleton crew. Staff plead for more hands on deck. Without proper staffing, this leads to filthy enclosures for the animals, unsafe working conditions, and lack of training from the high rate of turnover. Service offerings have declined and quality as well, meanwhile prices skyrocket for consumers and wages stay pitifully low compared to regional market values. 

Promises of promotions, raises, and bonuses rarely come to fruition. Meanwhile rumors of expansion still loom on the horizon. Not enough money to pay your employees well, but enough to invest in more multimillion dollar pet resorts. Doesn’t even sound like they want to pay employees a livable wage as they’ve been outsourcing their phone team out of the country, more than likely to exploit cheaper labor. Removing jobs from the local market, how patriotic. 

They will cut your hours and change your schedule at any time, doesn’t matter if you have kids, school, or a second job because this one doesn’t pay you enough. Management and executives will watch from the ivory tower with the luxury of working from home, or maybe even Hawaii as the CEO supposedly frequents. Must be nice. Maybe some day he’ll have a workforce that is proud to call him their boss. Today is not that day.

From the interview onwards, I was told that this company used to have a toxicity problem by both management and staff however I've quickly come to realize that Paw Commons is not a socially healthy place to work. 

New people are constantly turned over as management gives petty excuses about performance and says hurtful things about people behind their backs. I personally watched this happen to my coworkers and eventually myself as only people in the circle stay. Veterans at the company are cold, ignoring, exclusionary and unhelpful. They play favorites and isolate anyone who they don't like.

It starts with isolation and ends with "performance issues." Suddenly, the expectations change and shift every day. You get little tests, petty critiques, pulled into ambush meetings, gaslighted and even manipulated. 

Don't be surprised if you get a pop quiz - multiple choice - and watch your manager grade you down even if you got it right. When it happens, check to see if anyone else got the same test because I can assure you they didn't, though you're more likely to wonder why you'd even have to take a quiz at your job to begin with. If they bothered to train you, supervise and assist you correctly, this thing would never be necessary.

There's something about the culture here that is strange, isolating and lonely. You don't know why you're on the outside and you'd have to spend your shifts wondering if one of these animals turn on you, who will have your back?

I really wish I had more positive things to say, but my experience over the past year was mostly unhealthy and discouraging. The company presents itself as a place full of growth, opportunity, and appreciation for employees, but the day-to-day reality didn’t match that. It often felt like you were only valued for how much you could produce, and anything less than going above and beyond constantly wasn’t enough.

Leadership plays a big role in setting that tone. There’s a strong focus on output, sometimes at the expense of employee well-being. Feedback or concerns, even when brought up professionally, didn’t always feel like they were truly heard, which can leave you feeling overlooked or frustrated over time.

In meetings and daily interactions, the focus tends to lean more toward what’s not being done rather than what is. While pushing for improvement is important, the lack of recognition or support can make it hard to stay motivated. Employees are often expected to take on more, but that effort doesn’t always seem to come with the appreciation or compensation you’d expect.

The company can seem like a great opportunity during the hiring process, but that impression may change once you’re in it. Work-life balance is limited, and long hours can feel like the norm. Overall, it’s an environment that can be tough to sustain long-term.

I’m sharing this to give an honest perspective so others can make a more informed decision.

Unprofessional is an understatement. You will learn more about the pride of your managers and trainers than you will about dogs. I felt like I was being “un-taught”. I came here with years of experience, and was shocked at the way the employees and animals were treated. On multiple occasions I had brought up basic safety issues, which were brushed off by management every time. They want to hire part time, minimum wage positions, but will then schedule you 4-5 days a week, no benefits and flexibility on their part, and expect you to treat this job as a well-paying career. There is a reason they are perpetually understaffed, but they will try to convince you that it’s YOU who isn’t doing enough. I would never, ever leave my pet here, much less ever work here again. You can find a better paying job working with animals for intelligent people who treat you with respect. 

This was an extremely poorly managed workplace. Communication between management and leads was consistently ineffective, resulting in unclear expectations and employees being reprimanded for following conflicting instructions. Training was inadequate, and commitments discussed during the interview process were not honored after hire.
The environment was unprofessional and hostile at times, with gossip, favoritism, and dismissive behavior from front desk staff and leadership. Workloads were unevenly assigned, with certain shifts absorbing the majority of labor due to high turnover and lack of accountability. There was no support, no growth, and no professional benefit to working here. Significant leadership and cultural changes would be required before this could be considered a functional or respectful workplace.

Overall my experience at paw commons was horrible. When I was first hired, I felt appreciated by management. Quicker after I was no longer considered “new” things changed. Managers will throw all of their work onto you expecting you to do their job while being expected to do yours as well. Managers were consistently rude and unprofessional towards staff and customers. Managers often lied to customers about their dogs to get their money. Trying to say something to upper management often did not work and their HR team is a joke. The dog yard was packed with too many dogs who should not have been allowed to do all day daycare play. There were several instances of dogs and employees being hurt and the owners were never made aware. Overall, I do not recommend working at paw commons. 

In the beginning, management treats you like they appreciate you but as time goes on things change. Management criticizes you for things you do wrong that they never previously warned you about doing wrong. When working AM shift, you were also expected to do your job on top of what PM shift is supposed to do. Lastly, you and your co-worker on shift were responsible for watching 50+ dogs everyday. A lot of the time, one of you is alone while the other does chores outside the yard. Management never checks on you and never steps in to help. But if there's a dog fight, it's still automatically your fault. However, you never had a right to be frustrated about it. Management just saw frustration as you being disrespectful and giving them attitude.

Paw Commons’ longtime employees definitely know what they’re doing. but they made it hard to feel comfortable learning oftentimes. employees were constantly talking bad about trainees “not lasting” (I wonder why), one another, and about management.  traumatic medical issues with dogs happened while I was on the clock and management and employees had no set of conduct to deal with it, I felt so anxious going to training every day because although the managers closely monitored my progress and cared about it, I also felt thrown into it half the time, and the clientele could be unforgiving when I made mistakes. 

While this job is rewarding, the team has quite a few issues. The downside is that the upper management does not value the well being, health or safety of its employees or the animals, and would rather give all of that up for an extra dollar. The GM does help out and so many people feel like they are unsupported or set up for failure. Policies and procedures are also rarely followed, and the HR and operations teams are not as involved as they should be. Some employees are constantly reprimanded, when others are not, so favoritism definitely is a thing here. I have seen many good, hard working, genuine loose their jobs for shady reasons as well. The turnover rate is very high, and it’s very clear as to why. 

What is the best part of working at the company?
-dogs
-few coworkers and one manager 
-being outdoors 


What is the most stressful part about working at the company?
-gm
-multiple turnovers this year, and we're not even halfway through the year
-barely any shading and no proper drainage outside
-constantly short-staffed
-terrible communication


What is the work environment and culture like at the company?
It's fun, always something to laugh about. At times, it can get stressful throughout the day, and some people's frustration shows, but it's understandable since it has become more stressful with new management and turnover constantly happening this year. The work environment is positive when the team is working like a team and actively working

Top Job Titles	Average Salary
Front desk agent 25 salaries reported	$19.12 per hour
Pet groomer 7 salaries reported	$67,500 per year
Kennel assistant 4 salaries reported	$16.36 per hour
Dog trainer 7 salaries reported	$56,643 per year
Pet bather 1 salary reported	$18.00 per hour

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