therapist

case manager

registered nurse

engineering team leader

behavioral specialist

Peace River Center

I worked in the Bartow CSU and it was horrible! Staff was lazy to work and Tech leads didn't want to follow company policy like they should. It was a circus working here. Some days we would be full staffed and on other most days we would only have 2 techs on the floor which is HIGHLY dangerous, management DON'T care cause to them the floor is covered and we would ask for help cause the patients would be combative and the nursing supervisor is sometimes nowhere to be found. The nursing supervisor at Bartow unit does nothing to change BCSU for the better she doesn't even try , we hardly see her on the floor and when we need to talk to her she is never in her office, she was just there for the money probably. The place needs a more dedicated supervisor. Also some of the nurses would be no help, They all want us to jump for them but when we need them they would not even jump for us. DO NOT trust some of the nurses! They will throw you under without even thinking twice and the Lakeland unit supervisor is really slacking respect cause if you would need to call out of work she will disrespect you and tell you over the phone that "you're being so inconsiderate" and will go on and on and just be straight up rude to you. Everyone that works for the company is an adult and she has no right speaking to anyone like that, I went to HR and they did nothing about it. SRT supervisor is a really nice woman but she has her favorites unless you're one of them she will NOT approve your time off if you wanted a vacation. This place is horrible the whole place needs to be shut down and re-staffed it has messed with my health all the time. I'm just glad I left, Some staff was very nice and there were times where I got close to some nurses and made new friends. Beware when you work here they will try to make it the best place to work at but it really isn't. Apply and see for yourself but don't say I didn't warn you. 

Peace River Center is a wonderful place to work and from my experience (church and civic clubs) is well-respected in the community. The best part about Peace River Center is the staff--from top executive leadership to the therapists, case managers, and program assistants nearly everyone takes pride in their work, strives to positively impact clients and the community, and works together towards a common goal of engaging, restoring, and empowering individuals.

Though the workload can sometimes be demanding and certain departments do experience staffing challenges (as the industry as a whole does), managers do their best to keep morale up and provide as much support as possible.

The culture at Peace River Center is evolving for the better as we embrace higher quality of customer service and a sense of urgency.

The hardest part of the job is probably when you see a client decompensate or regress on their mental health journey. But it is a journey and the support system is there to help make sure they have the tools and care they need to once again thrive.

The most enjoyable part of the job is the incredible--absolutely amazing--coworkers. These industry experts not only go above and beyond to care for clients daily, they also share their knowledge with the community through presentations and trainings. Some of these staff members have 10, 20, and 30 years at Peace River Center. They are kind and a wealth of information. All the challenges this industry may present are worth it just to work with these phenomenal staff members.

My typical day at work consists of dealing with people in crisis mode, cancelling/rescheduling/making appointments for our outpatient department that consists of 5 therapist and 2 doctors with 1 ARNP. I also handle any discharge appointments from our Baker Act Crisis Stabilization Unit and direct any calls for our CSU patients family/friends/case workers. I have learned how to complete the daily census for our CSU patients to ensure our doctors and facility are getting paid from the insurance companies, insurance verification, prior insurance authorizations, excellent patient communication skills, and the skills it takes to deescalate hostile and crisis situations without disrupting other patients in the lobby. Those skills are extremely important in the mental health field due to ensuring the safety of others and innocent children. I have had 3 promotions since my start date in January of 2012, I have been responsible for putting together the hospital records then promoted to a position in medical records where I handled releases of  information, petitions for court where the doctor is requesting a patient be held longer than the legal 72 hour period, and monitoring charts to ensure all clinicians/doctors/ARNPs have signed where need be. We now use electronic medical records so I have a sufficient amount of experience in using the online system of records.

I work in the Supported Housing Program at Peace River Center where I currently work with individual that live in community shelters or on the street.  These individuals are interviewed and if chosen are mentored by myself and others from homelessness to self sufficiency.  I get my clients into an apartment, supported employment services, therapies, life skills classes, and other beneficial services that aid in helping these individuals become self sufficient.  I oversee that my clients participate in all required activities and abide by the programs requirements.  I work with other organizations to advocate for my clients and see that my clients needs are met while working to become independent. At PRC, I have learned to be humble and appreciative but in turn I have also learned to be aggressive and assertive about my own success.  I have seen first hand that your future lies in your hands.  Only you can make the decision to succeed and progress in your life.  I work with an incredible, inspirational and educated staff who are extremely knowledgeable.  The hardest part of my job is seeing individuals in our program not take advantage of the resources given to them.  I enjoy seeing individuals come from such rough, unfortunate situations and become well, strong, hard working, successful, independent individuals.  That brings me such joy.

I will give you a raw review of this job. Working for PRC has been so rewarding but also challenging. Advocates should be compensated more for everything that they do (in my opinion). If you’re a person that gets offended if someone doesn’t say “thank you” after you help them, don’t work here. You do deal with a lot of participants with mental health issues which can be frustrating but you have a great team that’s willing to work with you. Homeless people will call the hotline trying to get shelter so you have to be able to decipher the truth or not. I recommend asking a lot of questions. Attitudes from participants are common, dealing with drama among the participants are also common so being able to resolve conflict is a plus. 

Now the positives great teamwork from staff, even staff from other departments pick up shifts to work in the shelter to help out! The supervisor over the shelter is a great person and is willing to assist in anyway, just advocate for yourself if you’re feeling overwhelmed. I enjoyed this job because you genuinely help people! It’s such an amazing feeling to see someone enter the shelter during one of the worst times of their lives and then exit the shelter feeling free and able to take control of their lives. PRC offers A LOT of services, they truly are an amazing company. I felt honored to work here even though some days were terrible haha (but that’s with any job) you have good days and bad days. Anywho, this is getting lengthy, so I’ll just say it was good working here. 

PRC is okay to work at but dangerous due to combative patients that come in. Sometimes we’re short staffed and it’s dangerous especially if you have staff that don’t work and don’t care. It pays good and the overtime is well offered here but you have to text the supervisor or whoever’s In charge of approving that cause it will not be approved till literally last min. Lakeland CSU is better cause once they get a combative patient they try their best to discharge within the next day but bartow keep them till literally weeks and is staff have to put up with the beat downs and codes. Pay should be more cause you can literally work at the prison and be doing the same thing we get underpaid too much here. But to summarize it all up some staff don’t care and don’t work, we deserve better pay especially at the CSUs cause they are dangerous, management is okay, we need more staff on the floor so we can actually follow the daily schedule and so we can get approved for days off we actually need. LOW STAFF, MORE PAY ITS DANGEROUS 

Check in clients, check personal information to make sure it is updated, we see about 10 or more clients per day, verify Insurance for three providers one at my location two at other locations. My supervisor is in another part of Florida and I see her maybe three times a year she is a phone call or email away if i have questions. Hardest part of job is when clients parents to not make sure they call Insurance company and make sure they have all paperwork submitted so Insurance is active and then I have to ask them to call their Insurance company otherwise they will be billed for services. Most enjoyable part of my job is seeing how therapy helps a lot of these children that have been through so many traumatic issues, being taking out of their home because parent is on drugs or alcohol or domestic violence. Mental Health Therapy helps the child learn to be more positive and know they are special and teaches them skills to learn how to be positive and feel good about themselves and not to blame themselves because Parents are having problems.

Schedule appointments

Input of Client Information

Verify Insurance Eligibility

Obtain Insurance Authorizations

Collect Co-pays

Input of Client Information

Answer Incoming Calls

Complete Reports


 Fully understand and consistently exhibit all of Peace River Center's Core Values, while fostering the same with all direct reports.
 Perform quality work within deadlines with or without direct supervision.
 Interact professionally with other employees, customer and vendors.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

The hardest part of the job is knowing that there are people that you work with that aren't as compassionate as you are in regards to the clients.

The most enjoyable part of my job is helping people and giving them all the resources they need to better their selves.

As a non profit organization that struggles with budget cuts the company does not appear to care about the working conditions of the employees.  For example the phone system has been defective for over 8 months. We have always been told it will be replaced 'some day'.  It often takes five to eight attempts to make a phone call outside of the agency without getting a busy signal.  This makes it difficult for employees to perform their job in an effective manner.  Families are waiting to hear from us and receive updates on their loved ones and be able to offer any information they may feel would be beneficial in assisting with the treatment of the patient

The most enjoyable part of the job is when I am able to help a family in need.  Sometimes it may be just to listen to them and let families know that they are doing the right thing by seeking help for their loved one.

I worked there for over 5 years. It is often understaffed and patients are left dangerously under-medicated. Most of the psych techs are rude and ignorant; they seem to enjoy escalating agitated patients, instead of providing therapeutic care. I quit after walking in to a violent crime in progress; an under-medicated patient was viciously assaulting a vulnerable, elderly patient. When I called the on call physician he refused to order medication for the violent patient, leaving a skeleton crew to deal with the patient physically. This was not the 1st time this happened with this exact patient; the last time it happened I was left with an extremely painful injury for which I did not get any compensation. In short, the staff is generally nasty to the patients and some of the doctors are dangerously incompetent.

Top Job Titles	Average Salary
Therapist 5 salaries reported	$45,100 per year
Case manager 10 salaries reported	$17.92 per hour
Registered nurse 2 salaries reported	$36.00 per hour
Engineering team leader 18 salaries reported	$59,806 per year
Behavioral specialist 4 salaries reported	$18.28 per hour

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