system engineer

operations engineer

Pedernales Electric Cooperative

PEC is a busy place, providing electricity and keeping the lights on was the number one focus. I had the opportunity to learn how to utilize the information of our members and transform it into valuable tools for them. The management team was working to provide the best customer service at low prices. I had an excellent relationship with the rest of the management team and handled with them million dollar projects resulting in succesful implementations and go-lives. The hardest part of working at PEC was to transorm the IT department from a cost center to a business solutions center, developing the plan, getting the buy-in from the IT employees and then work with the rest of the business units to change the perception of IT. I enjoy the creativity that we developed inside of IT and the way we were able to include the other business units heads to create better, more valuable solutions for the membership.

Pedernales Electric Cooperative is a good paying company.  However they have too much middle management due to consolidation of offices and self serve options.  Due to lack of staff to be managed, several supervisors were relocated, released or moved to other non supervisory positions. 
Information did not flow from the bottom to the top or from the top to the bottom as a well run company should.  Directors chose what to share and and then some shared more than others which causes conflict in the workplace.  
The hardest part of my job was talking to my manager as that you never had honest one on one time to discuss employee reviews, promotions, or disciplinary actions needed; they were always texting on their cell phones, or asking you to wait as that they needed to make a call, there was always something or someone else that needed their attention more.

Good supportive management, fun place to work good atmosphere. 
Provide and maintain accurate, complete and concise records of member interactions and transactions regarding billing, service orders and requests, collections, member financial assistance, and general complaints and concerns. 

Utilize databases and software applications to verify customer account information
•	Ensure member issues are resolved under direct supervision
•	Collect and post payments, courier logs and adhere to internal cash management procedures
•	Keep abreast of rapidly changing rate structures, policies and procedures
•	Verify member’s identity and credit worthiness using external software to determine appropriate fees and deposits for new accounts
•	Refer member escalated issues to the appropriate department, Protect customers sensitive data and maintain confidentiality

I loved working here as a temp so when the position I was working opened up as a full time position I applied. Maybe I was naive to think that I would be hired, but I was told by multiple people there that I was  "shoe-in" for the job since I was already there doing the job everyday and even went to training for mapping/plotting. I was hurt to find out that not only was I not hired, but my contract was going to end withing 3 weeks. During my time there there was so much procrastination in that department. I guess that's why they needed me, to pick up their slack and catch them up before the end of the year. If I was ever asked to come back as a temp I would have to seriously think about it, but if they were to call me and actually offer me the job I deserve then I would take it because I do love the job. The people are a little much to handle but I would deal with that for the opportunity to work for a great company.

What is the best part of working at the company?
Great employees who are dedicated to providing the best service to our Cooperative members!

What is the most stressful part about working at the company?
Minimum stress except in extreme weather emergencies.

What is the work environment and culture like at the company?
I've worked at PEC for the past 24 years, working as a senior graphic designer on a variety of projects, campaigns and Cooperative initiatives. The CEO, Executive team and management are committed to providing transparency, communication and great benefits to the employees.


What is a typical day like for you at the company?
Working with a communication's team on various External and internal messaging projects.

As an intern, I had the chance to learn from all areas of the IT department - the call center, network side, and cyber security. Every employee is given the chance to excel in their driven areas of expertise, and it's proven by the management in the department itself. Lawanda Parnell, the CIO, was very considerate towards helping me to mature in the areas of the field that I desired to learn most.

I worked for them 20 years ago. The employees were close and encouraging. Most of them anyway. I had one co-worker out of ten that didn't like me and she tried to make things hard on me. No one stood up to her because she had been there so long. At that time, the management was not good. I hope it is better now. They are under completely new management. I loved my job there. 


What is the best part of working at the company?
The people.  Great loving and caring people that treat you as if you are family.

What is the most stressful part about working at the company?
Sometimes the workload was a lot.  But manageable.

What is the work environment and culture like at the company?
Hybrid corporate feel / small town 

What is a typical day like for you at the company?
8 hours a day you are busy if you are working!

Greeted members and ascertained what wach member needed.  Duties included both face-to-face assistance with th epublic in establishing and maintaining electric service to homes and businesses, as well as giving assistance to members over the telephone.
The most enjoyable part of the job was being able to help people and camaraderie I had with my fellow co-workers.

Supervisors care very little about what happens to employees as long as their stats and numbers look good.   Very little employee support if it does not pertain to how good each team performs.

Top Job Titles	Average Salary
System engineer 1 salary reported	$121,900 per year
Operations engineer 1 salary reported	$159,900 per year

Working at Pedernales Electric Cooperative: Company Overview and Reviews

Pedernales Electric Cooperative

Pedernales Electric Cooperative Ratings

Popular jobs at Pedernales Electric Cooperative

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected