partner

medication technician

medication aide

cook

housekeeper

Pegasus Senior Living

What is the best part of working at the company?
The residents are truly the best part of working here. Many of them are kind, funny, and appreciative, and building relationships with them can be very rewarding. Of course, some residents can be grumpy at times, but it’s important to remember that many are dealing with pain, fear, memory loss, or confusion about what’s happening around them. Approaching them with patience and understanding makes a big difference, and those moments of connection make the work meaningful.

What is the most stressful part about working at the company?
Unfortunately, the workplace environment among staff can make the job more difficult than it should be. There can be ongoing issues with certain employees displaying hostile or unprofessional behavior that are not always addressed effectively. At times it feels like management prioritizes simply keeping positions filled rather than maintaining a consistently positive and cooperative work environment.

When disruptive behavior goes unchecked, it can discourage the employees who genuinely care about their work and the residents. Many staff members do their best every day to provide good care, and they deserve a supportive and respectful workplace.

With stronger accountability and better communication from management, this could be a great place to work. The residents deserve caregivers who feel supported, and creating a healthy team environment would help retain the good employees who truly care about them.

What is the work environment and culture like at the company?
The workplace has the potential to be a very positive environment, but it would benefit from more consistent accountability and quicker responses when behavioral issues arise among staff or challenging situations with residents. Addressing concerns promptly and supporting employees in those moments would help create a more cooperative and productive workplace.

There are many good people working here who genuinely care about the residents, and with stronger communication and follow-through from management, this could be a great place to work and grow.

What is a typical day like for you at the company?
A typical day as a server is fast-paced and keeps you moving. You spend a lot of time on your feet resetting tables, collecting and washing dishes, preparing sides like sour cream or salsa, prepping desserts, organizing carts, and serving residents throughout meal times. It’s a fairly straightforward job, but it does require teamwork and staying organized during busy periods.

When you’re working alongside supportive coworkers, the day goes by quickly and the job feels very manageable. However, when there are staff conflicts or negative behavior among employees, it can make the work environment discouraging and affect morale. With a more consistently supportive team environment, the job itself can be very manageable and rewarding.

What is the best part of working at the company?
I worked as a Medication Aide at Legacy at Crystal Falls, and it was one of the worst employment experiences I’ve had. Management is dishonest and completely lacks accountability—especially when it comes to pay. The rate I was hired at was not honored, and when I addressed it, I was dismissed and given excuses instead of a resolution.
There is a serious lack of professionalism across leadership. Staff are overworked, unsupported, and treated as disposable. Training is inadequate, communication is poor, and management seems more focused on avoiding responsibility than actually fixing problems.
If you value being paid what you were promised and working in a respectful, organized environment, avoid this place. There are far better employers out there that actually respect their employees.

What is the most stressful part about working at the company?
The most stressful part was the combination of being overworked and unsupported, along with management not addressing concerns like pay discrepancies. It created a work environment where you felt undervalued and ignored.

What is the work environment and culture like at the company?
The work environment is fast-paced but lacks consistent structure and support. Communication from leadership can be unclear, and there is a noticeable gap in follow-through when concerns are raised. The overall culture would benefit from stronger accountability, transparency, and a more proactive approach to supporting staff.

What is a typical day like for you at the company?
A typical day is fast-paced and task-driven, involving medication administration, documentation, and responding to resident needs. While the workload is manageable at times, it can become challenging due to inconsistent staffing and limited support, requiring employees to adapt quickly and prioritize tasks throughout the shift.

Pegasus is owned by a couple of guys that talk a big talk but really have no concern for the teams or residents.  Although these two “Good Ol’ Boys” (owners) have many years of experience, both were retired and living the good life until they were called with an offer to take over communities that they could “flip” for huge profits. The goal is to increase rates, reduce services and staff, and dump money into the buildings so they can sell them and line their pockets further.  Upper management holds no interest with the community level employees and rarely return calls or emails.  Based on the work load I was given (more than doubled without any assistance when Pegasus took over the community) one can assume that upper management are to overwhelmed with their own tasks to be able to take time to assist the teams at the community levels.  The rules, policies, procedures, expectations, and responsibilities changed daily with no regards or attempts to roll changes out smoothly with appropriate training.  HR was a joke!  I needed guidance for providing additional training to a department head so I reached out to HR.  I was asked about this managers salary and then was encouraged to terminate the employee because “you can bring in a new hire for half the hourly wage”.  Unbelievable!  What used to be the perfect job (prior to Pegasus coming in) turned into my worst nightmare!  I loved the culture that our community created, and I loved our team that was bonded and dedicated to the residents, but Pegasus came in like a tornado and destroyed what we worked so hard to establish over the years.  Steer clear of this company, they’re only in it for the profits and could care less about anything else.  

What is the best part of working at the company?
The best part is being present with the residents. Caregiving has a rhythm to it — when you’re really there with someone, not rushing, not performing, just attending to what’s needed, it becomes its own kind of flow. The work is meaningful because the people are real and the care matters.

What is the most stressful part about working at the company?
Working with a diverse team means navigating different communication styles, cultural backgrounds, and ideas about how things should be done. That can create friction. Supporting residents with behavioral health needs is also demanding — it requires patience and presence in situations that don’t always feel reasonable in the moment.

What is the work environment and culture like at the company?
The culture is diverse and evolving. The team includes people from many backgrounds — Filipino, African, Indian, American — across different faiths and generations, all working together to support residents in their daily lives. Leadership is kind, emphasizes safety, and the environment is one of real change and growth.

What is a typical day like for you at the company?
I clock in, head to memory care, and receive report, keys, and a walkie from the outgoing shift. From there I take responsibility for the care of up to a dozen residents — assisting with dressing, bathing, meals, restroom needs, and escorts throughout the community, all according to their individual care plans. The shift has a steady rhythm: rounds, responding to needs as they come, a 30-minute lunch and two 10-minute breaks. At the end of eight hours I give report to the incoming shift and clock out.

I have worked for several senior living companies and this is by far the worst employment experience.  I have been with this company for almost a year as I wanted to give it a chance, but right from the beginning it felt dictatorial and condescending towards the community level managers.
It is ironic that they call their corporate office the "GOAT"  - humble eh? They constantly pride themselves on the amount of tenure the senior leadership team has in the industry, but really, it's from the era of predatory senior living practices. 
Our managers get curt emails from generic email accounts without any salutations or even a personal email account.  It's like a faceless, nameless "Big Brother" approach. They talk about their large support system but they never assist to offer hands on help when we really need them, then become unreasonable regarding deadlines. The not so hidden message is that you are not good enough, when really it is a lack of training and support and ridiculous expectations. At our community it has become a joke we share that they use the tag line managing with "Kindness and Integrity".  I have other offers and will be leaving soon, they won't care but they will dock my Executive Directors bonus for turnover, when I am really leaving them, not the kind Executive Director I work with daily and took the job because of. I just don't want to work for an organization like this. I love what I do working for seniors and there are too many outstanding quality organizations to work for to stay any longer. 

Do yourself a favor-- If you are a Senior Living Administrator in AL, Skilled Nursing or Memory Care; a sales director or associate; or any kind of a decent human being who loves service to the elderly and their families-- stay away from Pegasus Senior Senior Living and all of their communities.  They are perhaps the most horrible and despicable people you'll meet.  They care little for the employees, the residents, and the communities they serve.  While this is a relatively new start-up organization, they've staffed themselves at the highest level with thieves, scoundrels, weasels and miscreants who have been rejected and discredited by the most reputable leaders in the senior care industry.  They've taken over several chronically failing communities and are sucking whatever value and dollars out of them they can in order to build their organization, always at the expense of the residents and the staff. 
If you are contacted by a professional recruiter regarding any position with Pegasus, do your homework.  Often the lies they tell the recruiters can be easily fleshed out with a  little due diligence.  The organization's leaders will only speak in vague generalities during the hiring process, telling you what they think you need to hear in order to take the position they have to offer.  Once you're on board, then the lies are uncovered quickly and the venom of the leadership is exposed immediately. 
If you have family, friends, or loved ones in a community where Pegasus is managing, please find a decent home for them someplace else, anyplace else.

Working as the Resident Care Coordinator gave me the opportunity to serve an amazing community of residents and build relationships with some truly compassionate team members. However, the expectations of the role were often unrealistic, requiring constant floor coverage while also managing a full scope of administrative responsibilities.

There was little to no support from leadership, and a lack of training left me concerned about how it might impact both my performance and professional growth. The environment in the department often felt toxic, with preferential treatment and poor accountability creating a challenging workplace culture. Work-life balance was virtually nonexistent, making it difficult to sustain long-term.

If you are seeking a position where your efforts are supported and your development is prioritized, this may not be the right fit. However, the residents are truly the heart of the facility and were the most rewarding part of the job.

As a current Director of Engagement with Pegasus Senior Living, I can truly say that this company has changed my life in the best way possible. The support, encouragement, and genuine love that flow from our corporate team are unlike anything I’ve ever experienced in senior living. From day one, I’ve felt valued, respected, and surrounded by people who genuinely care about the work we do.

What makes Pegasus special is the culture of compassion and collaboration that starts from the top. Our VP of Engagement, Keisha Moore, is the heartbeat of this mission. She leads with authenticity, warmth, and vision—always empowering us to be creative and purposeful in everything we do. Keisha’s passion for residents and staff alike inspires me every single day. Her leadership reminds me that engagement isn’t just about activities—it’s about connection, joy, and dignity.

Working with our seniors is one of the most fulfilling and rewarding experiences of my life. They are truly my inspiration. Their stories, laughter, and resilience remind me daily why this work matters so much. Seeing their smiles and knowing I’ve made a difference in someone’s day is something that no paycheck can ever replace.

Pegasus feels like family—a place where love, purpose, and teamwork come together to create something truly special. I’m beyond grateful to be part of a company that leads with heart and empowers us to bring joy to those we serve every day.

Working in healthcare is not for the weak. While this position is not directly providing clinical care, it demands resilience, initiative, and a genuine commitment to supporting both people and processes. My position here has given me meaningful insight into how to effectively support leadership, residents, and families alike. I’ve learned that success in this environment comes from taking initiative, offering solutions instead of waiting for direction, and collaborating closely with leadership to maintain strong organizational and administrative efficiency.

This job is not a surface-level position. If someone is looking for something easy or low-engagement, this may not be the right fit. Working in this facility has presented real challenges and exposed me to a wide range of personality types, communication styles, and situations that require patience, emotional intelligence, and adaptability. But those same challenges have pushed me to grow, strengthened my administrative skill set, and deepened my ability to navigate complex dynamics in a professional setting.

Overall, this position has been demanding but deeply educational. It offers valuable experience for anyone who wants to build strong administrative, interpersonal, and problem-solving skills and who is ready to show up fully, every day.

The Tucson Place isn't just a job – it's like being part of a big, caring family. From the residents we have the privilege of supporting to the amazing staff I work alongside, there's a unique sense of community here that I've never experienced anywhere else. It's not just about the work we do; it's about the moments we share. We're always finding ways to create fun and memorable experiences together, whether it's a themed event, a spontaneous celebration, or simply enjoying each other's company during a shift. There's a genuine sense of camaraderie that makes coming to work something I actually look forward to. The appreciation we receive is truly heartwarming. Families, management, and local organizations consistently show their gratitude for our compassion and hard work. There's always a delicious treat or thoughtful gesture being shared, which really reinforces the feeling that we're valued and supported. If you're looking for a workplace where you're more than just a number, where you're part of a team that truly cares, and where you can make a real difference, The Tucson Place is the place to be. I feel incredibly fortunate to be a part of this family.

Top Job Titles	Average Salary
Partner 89 salaries reported	$17.27 per hour
Medication technician 73 salaries reported	$19.26 per hour
Medication aide 6 salaries reported	$17.75 per hour
Cook 19 salaries reported	$17.56 per hour
Housekeeper 12 salaries reported	$15.02 per hour

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