member services representative

field technician

customer service representative

support associate

support specialist

Peloton

Working at Peloton is great for many reasons, and would be a premiere place to work if it were not for extremely poor leadership structure and downright terrible scheduling system. 

Pros:
-straight forward job
-work from home flexibility


In member support, you are tasked with a certain LOB and channel (phone/email/chat). You will spend a majority of your day handling tickets adjacent to your LOB. While you typically hire on specifically for one LOB. 


Member support at the moment is WFH full time, but that may change in the future and depends which area you are in. They also reimburse you for buying something that contributes to your WFH setup

Cons:
-schedule 
-Internal mobility department
-management


Every 6 months, you have to put in a bid for what days off you'd like, and what time you'd like to work. If you don't like your schedule, you have the opportunity to swap schedules consensually with another person with the same job title/LOB, but that is very unlikely

Peloton also has the worst internal hiring department of any fortune 500 company that i've worked with. They have very dishonest communication about the job requirements and dont have a real vision on what "moving up" looks like. I personally moved up and they changed my team and everything that I did after like 3 weeks of moving up

Management is extremely out of touch. They make tons of changes on the fly that all member support have to adapt to, without any prior communication. Managers also delegate a ton of responsibility to team leads to resolve everything in regards to unhappy members, so  it's very unlike traditional customer service where you can count on your manager to help you out of a rough situation

Overall, it's a good job to build important things in your resume, but I can't in good faith recommend this company as a good place to work. Management from top to bottom is not good

I'm sure you've seen the ads all over your social media.

You might even know someone that has one of these products.
I was one the fans turned employees. A former Spin Instructor with a passion for how things work. 

Upon hire, I was actually surprised upon hire how many people did not have a passion for indoor cycling or fitness. 

I was actually surprised how many people were not even involved in the fitness industry.

I mean this was a technician position in the bike warehouse. Hoever, "HR" advised me during "orientation" that a new project was underway inspecting bikes. Orientation was a laptop tutorial of all the apps I had to download and log into on my own free time and navigate when I wanted to "get to know things about the company". Thx, Mara.

I have been in the fitness industry for the past ten years. I have vast expertise with many products and features. This project lasted 4 months and I have never built a single bike. It was a very hard laborious warehouse lifting bikes 150lbs every 60-90 sec on or off of an assembly line. I felt tired after the first month but the money was really good. They paid weekly and the overtime was ample.

Peloton has plenty of equipment to automate this entire process during the day yet for the sake of arguments still chooses unsafe highly pressured human labor conditions during a pandemic enforcing the bare minimum PPE and distancing. The evenings are impossible to accommodate a regular work life schedule and the communication is abysmal from mgmt to employee. 



Their stock is tanking and they have already begun layoffs. 

STAY AWAY. 

a typical day at work: safety meetings. standing in a 6 by 6 area of work lifting 150lbs to or from the assembly line ,
what you learned: never work in a warehouse
management: wishy washy flip flops with no bedside manner.
workplace culture.: toxic and childish,
the hardest part of the job: showing up and putting up with 7 hours of strenuous labor in warehouse conditions,
the most enjoyable part of the job: PTO  / sick time

Peloton pays good but honestly not enough for how much nonesense they give you, they dont care about what you have to say and will blame you for something that is not your doing, especially with "time theft." Promotions are not a thing and there is no competition for more pay. Morale is also a huge low due to them not fulfilling their promises they make to better the company and more importantly the actual work site. Also for having so many "policies" they did not compensate me or others that also were duped with a $2000 recruitment. The policies they claim they know just seem to be made up all of a sudden whenever something is a threat to them including paying more recently because of the George floyd incident and not wanting to be known as the company who is also a bit racist but hides it behind closed doors. Peloton also does not care about veterans, being a veteran myself, I told them of a disability I have and they have completely forgotten I had it. It seems like a lot of cons but one of the more 
Important points is that they power harass their employees to make them do what they want them to do and accuse them for being late even if they arrived early and just went to go get water or use the restroom or just help another coworker on the line, they will complain about why your helping someone who needs help and that you should do your own job instead of helping another coworker. They dont care about what happens to you, when one of your family members suddenly is hospitalized and they need your help when rehabilitating back to health and they want you always make them numbers in bikes so they can make more money. Sorry but peloton deserves a zero in all honesty, but one star is a choice so, that's that.

Started with Peloton back in October 2018. Things went well for awhile until they wanted me to be on the Treadmill team,which wasn't too bad until I realized the pay compared to the Bike Techs was insignificantly more. The Bike Techs could have been paid $20 more per hour and still not perform what I could do. On top of that, management kept hiring people who were inefficient and put others at risk. I got injured multiple times on the job and never filed L&I as not to put more work on the other employees. Management never really did anything about my concerns. Instead, I heard one of them say "We need people to be able to do presentations, not just meatheads." But ironically, I was the strongest and most physically fit person there, had the healthiest lifestyle habits, and was told by other employees as being the best presenter and communicator with customers. For being a health and fitness company, perhaps 4 out of the 20 something people at that warehouse worked out. The benefits were decent, but many of the promises made early on were retracted such as with supplying breakroom items. I eventually got let go for tardiness. It was difficult waking up in the morning to go to that place, drive around all day--and be the only one driving because nobody else wanted to-- and put in more work than what others did. Afterward, I didn't really think about losing the job too much until I this review request popped up in my email. This job is only worth it if you need to make some extra money and aren't put on Treads.

I worked as a salesperson for years and I can honestly say that anyone voting it “best place to work” was someone in corporate who had a private gym and beer tap in their office (good for them).

For any other employee in the company, it was always an adjustment. Turnover for regional managers happened multiple times a year, meaning the expectations for your performance also changed all the time.

The pay structure changed at LEAST once a year in the time that I was there. At the very end my pay was nearly cut in half due to commission changes/cuts. 
In addition to that, they were adding on responsibilities (sales goals, outreach goals, taking on additional support roles, etc) and trying to be like Apple in the sense that more in-store support was to be expected, but wanting us to do the work for half the pay. 
To be paid as a sales person with those expectations would have been fine, but if I’m going to be paid like a retail employee I might as well work at lulu and get the same pay just to fold clothes. 

By the way, don’t expect to climb the corporate ladder because they play favorites. Everyone gossips and it gets around. Even the most qualified people get stuck in retail even when they put in the work. They don’t do traditional promotions — you have to apply and go through interview processes for everything, and I’ve watched them hire outside candidates rather than internal  9/10 times.

If you are a college student or fresh out, the hourly is still decent I guess for a “retail” job, but… anyone who has worked there more than a year can tell you how messed up the company is. Good luck! 

Ever imagine a job where everyone says good morning and they truly mean it? Peloton is that pace! Hard work goes noticed. Working in IBAS is so fun and if you are able to learn new stations go for it and try it out. There is room to grow and succeed if that is what you want. Have a question? Someone has an answer ALWAYS.

My only qualm is the age variances. I'm in my early 30s working with early 20 years olds who may not know that this job is a blessing in disguise. The work load is fair and manageable. Supervisors are pleased that you come in work and go home. 

Unfortunately, because of the cliques at the warehouse often times I've noticed that many of my teammates feel influenced in thought and action. Then again, I try to focus on my work and doing it correctly. I try to avoid fratinizing too much with coworkers that slack off as I attempt to stand out and learn and advance myself and my knowledge of bike assembly. There is a lot to learn and career paths can be paved if you want them.

I advise anyone pursuing a position in IBAS to approach it realistically. There are a lot of differently personalities and alot of different work ethics. From my time here I noticed that hard work pays off and eventually those lacking team effort and a healthy work ethic get the boot.

The pay is great, the benefits are unbelievable, the perks are immeasurable, and the hours in IBAS are ideal. Mon thru Fri 7am to 3:30 pm for 1st shift. 4pm to 12:30 am is 2nd shift.

In short,

This position is great if you need to make ends meet for a short period of time, but I wouldn't get your hopes up for anything more than that.  In my personal experience, most can tolerate the job for 10-12 months, then drop off and find something more sustainable.

  Upper management/corporate will blindside its team members monthly with new revised/changed rules. It seems that every few weeks you are asked to be responsible for more and take the workload of some other position, because they aren't always doing their job correctly. Culture has gone down the drain and it seems that everyone is constantly on edge about something.  There is little to no positive connection between management and regular employees. 

With that being said, there is some positives to the job.  I like the ability to make someone's day by giving them a great first experience with the product.  I've learned a lot about providing a great customer experience while working this job.  You also get to work with many different people and get the opportunity to jump out of your comfort zone.

I'd say the hardest part of this job is the long hours, and lack of work/life balance. The job itself isn't extremely difficult, its more of what you could put up with. If you are resilient, you may have no issue with this job. 

This Company doesn't care about their retail workers. Management varies from store to store but the store that I worked at, toxic positivity was encouraged. They only want one type of person to work for their company and if you don't fit that mold or if you have any sort of life outside of work at doesn't allow you to give your heart and soul to the company then you're not the right fit. you are constantly gas lit into working on days that you had marked as unavailable. Management makes inappropriate comments about compensation on the sales floor. Management promises lots of things In their interviews with candidates and then claims to not be able to put in terms and conditions in writing because they can get in trouble. for example I informed the management team of a day that I wouldn't be able to work in late July (about 7 months in Advance) and they said that I would have to come in anyways. They do not comprehend the concept of "I cannot make it to work that day, do not Schedule me". they put themselves first over their entire team Ex. they are never willing to open or close the store and force their sales specialist to do it even if they've stated that they cannot make it. The management makes you come in during unsafe weather conditions. Management at this store claims to be on a lot of meetings in the back however over half of the time they are not and they are just lounging around chatting on the phone with friends or family. I'm not saying that all showrooms are badly managed but this one is. 

What is the best part of working at the company?
Working with professionals who cared about customers and maintaining the brand excellence of the company. 

What is the most stressful part about working at the company?
The ambiguity with leadership strategy. The lack of transparent communication caused employees to fear becoming loyal and the underdeveloped leadership resulted in knee jerk decisions which were not always empathetic to employees or customer needs. Tech controlled leadership personas and decision making structure for building an AI driven path. 

What is the work environment and culture like at the company?
Psychologically and physically demanding in a ways which were irrational and not reflective of advertised culture standards. Oversight and reporting processes for harmful practices were not effective and only profit driven results were Considered. Equity stakes revoked when laid off. AI/AR driven culture. 

What is a typical day like for you at the company?
Stressful, micromanaged by a supervisor who was not adequately trained and no employee development tactics utilized which were resourceful.  Communication was high level and not reflective to divisions which were intended to be short term. Toxic environment which was not conducive to employer stability, satisfaction or loyalty.

You're day starts off with you doing your morning screenings, you stand in a huddle waiting for what the weekly talk is, leaders expect workers to lead amongst ourselves instead of properly leading. You can get paired up with someone who might make you feel uncomfortable, and all the leadership knows but someone has to work with them right? Depending on what time you start, you might get a van that's loaded with 3 or 9 bikes. You might have to drive 30-50 minutes from each stop but they're somewhat spaced out. Your partner and you build the bike, bring everything you need inside. You give a small presentation on the bike (Which you can learn after about 2-3 weeks), and you do this for about 10+hours. Sometimes when you're stuck with a broken products, leaders make you come back to the warehouse (wasting both time and fuel.) Whenever you come across a problem you're better off figuring it out on your own or calling in support line instead of reaching out to leadership since they really don't care. You clock in about 10 - 13 hours and you do about 3-5 of work and the rest is just driving. 

Moral of the story, if you can drive somewhat okay, speak to customers somewhat professionally, and want to work your minimum 30 hour a week, this job is for you. 

Top Job Titles	Average Salary
Member services representative 9 salaries reported	$19.17 per hour
Field technician 3 salaries reported	$22.67 per hour
Customer service representative 3 salaries reported	$19.67 per hour
Support associate 3 salaries reported	$19.00 per hour
Support specialist 4 salaries reported	$20.38 per hour

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