registered nurse

customer service representative

certified registered nurse anesthetist

phlebotomy technician

patient assistant

Penn Medicine Lancaster General Health

Seems Lancaster General is having management issues, and has for a few years now. Poor communication between staff and management. Staff were treated well historically at their facility, but not in recent years. Parts of the hospital give great reviews of their department, but unfortunately the radiology department has been plagued by problems and has experienced high turnover as a result of chronic frustration. Historically, Lancaster General was a great place to work while having a family. That has changed dramatically over the years and is now considered a place you do not want to work if you are raising a family. The compensation is not on par with its competitors but boasts about large annual profits. Morale in many parts of the hospital are pretty good but in other parts extremely low leaving many parts of the hospital feeling deserted. Co-workers getting along in all the departments is strong, and many relationships seem to extend to outside work time. Very nice to see when work environment is struggling. The care they give is good but again, not on par with its competitors. It is a decent facility which given time and opening up to improvements like changing management and adopting older practices that were working well for them will probably produce an exceptional facility. Just not there at this point, so if interested in working at Lancaster General, just do your research and talk if you can with current employees about how their experience has been. A business will rarely maintain negative practices as it results in negative outcomes for everyone, so usually it will change over time and once that happens, it will be a wonderful and respected facility once again.

Hands down the absolute WORST job I've had. Have worked a couple places for many years, had great coworkers and managers. Maybe working inside the hospital would be more positive, but working at an off site outpatient center, they are left out of the loop often. There is no uniform way of doing things from facility to facility, There is very little accountability. Managers aren't given proper training nor are given time and advice frim their superiors. Managers are left on their own often. There is no accountability. I have never witnessed managers outright lying to employees, each other, HR and their superiors. When in any management position, it is extremely important to lead by example, be fair, important to back your employees up and take the heat not throwing your employees under the bus. Take responsibility. I did not see even one of these above qualities in any manager I encountered. Managers are personal friends with subordinates, which is a problem. First place I've worked that it actually angered managers and a couple coworkers if you do a good job. Which led to untrue gossip, lies and unnecessary drama.  Inexperience isnt necessarily a bad thing, but it is when someone makes a point and takes the time to degrade others instead of just trying to do their best. Any good employee we had ran for the hills in just a couple months. Extremely high turnover rates. It is a real shame because honest and genuine care to patients should be #1 priority. Unfortunately, it is not. I've witnessed many workers be short with patients, ignore them and actually argue with patients here.......All Lancaster General employees need intense training on bullies and should have zero tolerance. All employees should also have conflict management and resolution as well!!! 

Management makes this a horrible place to work. Housekeepers here are overworked and never taken into consideration. 
A full time employee for housekeeping has off once a week and every other weekend  and when you try to take PTB (paid time bank) day it never gets approved even though you work to accumulate those hours so they are there if you should need them, you only get off and get to do what ever you want if you are a team leader or supervisor and they don't do anything, expect to carry their weight 100% of the time an if you don't trust that disaplinary measures will be taken. 
Those who are in charge do not deserve to be. 
If you work in your position a year or more they say you can transfer to another department but that's not true at all, for example if you apply to become a patient care assistant (ptca) your current manager can hold you for up to 30 days and if the manager of the other department does not want to wait they are not required to. 
LGH goes through housekeepers like dirty underwear I have worked here for 1 year an 7 Months an I can not tell you how many people have gotten hired and left within that same day or have stayed for less than 2-4 months just cause it's a horrible an unfair department and if your understaffed an you try to transfer out they will most definitely hold you for those 30 days. 
LGH feels that since they provide you good benefits, and somewhat decent pay they can treat you an over work you whenever they please. I'm not complaining I love overtime but it's ridiculous working here. Every day it's always something with this company.

The Sterile Processing Department is understaffed and very poorly managed.  All the previous formally educated and fundamental management team who built the department were forcefully removed from their positions from the higher up's or have left.  This included all:  Nurse Manager department head/Supervisor, education coordinator/manager, Shift leader supervisor, and even the secretary. Almost all senior, certified, or actual proficient well knowledged techs have left.  State and federal standards and laws have been broken and not up held and unable to be reported along with professional standards due to neglectful, uncaring, under educated management in place as well as communication with HR severely hindered by them and HR themselves.  No competitive pay even when certified.  An overwhelming toxic atmosphere to work in and staff under appreciated in a massive way.  Disciplinary actions are taken on those who are hard working, up hold the standards of the sterile processing field and professionally perform their job duties.  Those who cut corners, slack, and have no regard for patient safety with neglecting the parameters and standards of the field don't go unnoticed or encouraged by management, but they are not reprimanded or corrected by them.  Competencies of individuals job duties have not been given, and have been submitted with forged signatures of employed techs.  There are many issues that concern patient safety that many techs know about and have not been able to reach out and be addressed by the proper authorities.  Annual competencies is just one of them.

A typical work day is an 8 hour day with a half hour lunch. 8-12 patients per day. Active and busy trauma center. I learned how to apply more skills and techniques from school while on the job. I also learned how to scan trauma patients, as this was not something that was practiced while in school. Overall, management is decent; the ultrasound department management positions have drastically changed in the year I have been there. Many changes have been implemented by a manager who took over the ultrasound department from the CT department to make the department more productive. The workplace culture is very diverse; however, it is mostly all new techs/grads on second shift. Weekends are divided up among "teams." Teams will rotate every 4th weekend. Call in divided into weeks, so everyone takes call at a different time. The hardest part of the job is always being on your toes as you never know what trauma is going to come in, as we do scan many of these patients, as well as what exams doctors will put in. You never know what exams will print or when, so you have to always be ready for whatever comes your way.The most enjoyable part of the job is interacting with the patients. Even though we are only with the patients for a short period of time, you can really learn a lot about the patient during that time. We also play an important role in their care while at the facility.

I really enjoyed my job and helping my team. 
The only inbound calls are from an insurance company about an account you followed up on.
This is an excellent position for those seeking a career in coding.
You are assigned Workques with denials to follow up on. 
You can listen to music while working denials that don't require a phone call.
Work from home was once four days a week when I started then no work from home for a couple of years and changed about a year before I left to one day a week as long as you met productivity.
You can also work from home when the School district is closed or delayed during inclement weather.
As long as you meet productivity, you can work a flex schedule meaning one month work 8 to 4:30 next month 7 to 3:30. 

I saw a few people who held degrees turned down for promotions. Depending who your supervisor is, if you are liked and are supported to advance, you have a good chance of moving up. 

Make sure to prove you are serious about growing and moving up. Hold management accountable and have doumentation in email and yearly reviews. Some supers will not take you seriously and make sure others they favor get the promotion over you.

We are the busiest location and constantly short staffed. On days when we have more staffing we still end up short because they send us to other locations that need help as well. We just don’t have the staffing to keep up with the amount of patients we see each day. We are overwhelmed and running around trying to do everything and help everyone all at once. We take on extra jobs and extra hours every week for the supervisors and never get a simple thank you. Manager is wonderful and understanding however he has way too much on him as well. We are not paid even close to what we should be considering the amount of work and stress we deal with every day. There is a lot of favoritism and people that get away with just about anything (taking numerous breaks throughout the day, and sitting on their phones or conversing with a friend all morning) while the rest of us are busting our ***** to get our patients that have already been waiting 45 minutes or more taken care of. 

If you want to work for a place that is run by managers that don’t care about anything but making goals for productivity and cost savings, this is the place to be.  Benefits and pay are at or below average.  You will be replaced by automation if possible to save costs.  Morale is low because no one cares about you or the patients.  You are just a number and you can easily be replaced by the next person in line for a job.  The worst three years of my life.  Thankfully, I was replaced by a computer in a cost cutting year and moved on to much better things.  There was nothing enjoyable about the job except the paycheck.  The insurance benefits were worse than in a non-healthcare industry and cost more - interesting for a non-profit healthcare provider.  I wouldn’t recommend this place unless it was a last alternative.  I hated it but needed the pay and benefits.      After I was let go, I wished I had left years sooner.  It was pretty obvious that the place was a factory culture in the first month there.  Coworkers were all miserable and the managers were insensitive, self serving, manipulative people. 

I start off my day by checking phone messages and emails. I then order those messages needing my responses/ action by priority and take care of them as my schedule permits. I am often requested to meet patients warranting immediate attention making it necessary for me to alter my pre-scheduled visits to as I accommodate the emergent needs. Usually, I schedule times in between visits to fulfill other administrative responsibilities, consult with supervisor and/ or colleagues on issues that require that I do so. Supervisor and co-workers are very supportive and empathetic. The hardest part of my job is when a patient's needs are not met due to circumstances beyond anyone's control or due to the nature of the larger delivery arena that is usually remote to our entity. The most enjoyable part of my job is when patients meet their goals and feel accomplished at the end of their time with my program. My work mantra: "Blessed are the flexible for they shall not be bent out of shape(break)"

The management teams on both areas on housekeeping don’t communicate properly as management. They secretly talk about things they dislike and never address them to those who are breaking rules but than have meetings with the entire team and blame everyone. They constantly disrespect you. If they are understaffed they will do everything and anything to give you a warning and write you up in order for you to not be able to advance. The pay is too low for the amount of work wanting to be done. They want you to do back breaking work to have others ruin it and you get the blame in the end for everything. You work all week minus one day and every other weekend and don’t have time for much of anything, as well as if understaffed constantly get asked to take on overtime on your one day off and don’t even get a thank you or any appreciation. Nurses, doctors, and assistants will take advantage of you in certain areas. They create big messed and don’t clean after themselves on purpose to create more work for you. You are only allowed 2 call offs a YEAR. 

Top Job Titles	Average Salary
Registered nurse 5 salaries reported	$37.60 per hour
Customer service representative 14 salaries reported	$19.29 per hour
Certified registered nurse anesthetist 15 salaries reported	$105,000 per year
Phlebotomy technician 6 salaries reported	$27.92 per hour
Patient assistant 6 salaries reported	$27.00 per hour

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