customer service representative

software engineer

intern

investment consultant

insurance agent

Penn-Mutual

I first started crediting discount rates to two different annuity plans and projecting UL profits. My manager was a great one because he always took the time I needed to develop an understanding of where we were going, and how we were going to get there. My co-workers there were also great both indoors and after work. Any questions you had you could get an answer to by asking one person or the next. If no one knew the answer, the internet was a great tool. As I moved along in the company, I passed my exams successfully, and I was assigned the actuarial department. By that I mean I had to make sure that everyone in the program got fair raises, and they were assessed competently. I also had to say who got hired for a position with other peoples' input. My staff increased to four professionals who were truely a good team to work with. My favorite projects fall in the categories of Statutory, GAAP, and Tax reserves. I was assigned the GAAP factor system and to update the factors. However, I searched through the company and there was no document anywhere that mentioned the GAAP factors and how they were created. I called around and settled on PolySystems. PolySystems prepared a sample of what our inforce should look like along with a projection of the expected gross profits for UL. The Senier Executives and actuaries saw it and we were pleasantly surprised! That sold us on PolySystems GAAP for a year. The Following year, PolySystems came back in and showed what our Statutory and Tax reserves could be compared to using a net single premium each year. That sold us on PolySystems for another year.

Held full responsibility for day-to-day transactions while continually managing ongoing servicing needs. Efficiently serviced producers and their clients by accurately processing financial and non-financial transactions while expertly responding to inquiries. Answered questions regarding annuity products and service needs. Effectively resolved problems and concerns to ensure a high degree of satisfaction. Maintained compliance with established procedures and regulatory requirements.

Key Accomplishments:
** Formally recognized for building rapport, cultivating positive relationships, upselling products, and establishing loyal producers.
** Developed and enhanced expertise in all new and existing financial products including specific features and details of annuity living benefits.
** Earned company award for processing highest volume of partial withdrawals in a single hour.
** Acknowledged as “Total Quality Customer Service Professional.”

I was hired on towards the end of 2016 with the position initially being a permanent full time position. Once I was offered the job I was told it was now a temporary position and I would be hired on permanent at the beginning of 2017.

Once I got in the job I really liked it. Typical office setting and nice people overall. Compensation and other benefits including time off were generous.

Now on to why I say Job Security is a zero. Despite being told I would be hired on permanent full time at the beginning of 2017 I was told this would not happen and that I was being kept on temporary for an extended probationary period through January 2017. Again, this was not at all the discussion that took place in my initial new hire briefing. Fast forward to the end of the first week in January I was told that my temporary contract was terminated effective immediately and there would be no permanent full time job.

Dishonest hiring practices from a field office really offset everything else great about this company.

The company told me to submit 6 applications in 60 days or $6,000 in commission and then I will start getting paid a salary. In the life insurance application it said I don't need to collect a check from anyone to submit an application.

Then once I start getting paychecks the quota is pretty high to maintain for over 2 years for most agents. Even the top producers with the best warm markets that I saw were starting to cool off before their first year was over, and even they probably have to get cut slack to stay on board because they have trouble hitting the quota.

The quota is high because the company wants to have just cause to fire anyone they want to.

Companies change people change, so if you're reading this maybe it's changed.

Great place to work.  The firm does not want to be #1 in its industry, so the stress that competition brings is not present.  Management is caring and understanding.  Relaxed work environment, casual dressing.  You will learn a lot about the insurance and broker-dealer industry.  

Audit management dictates what risks to address/assess and how.  Little flexibility on the planification of an Audit.  Most testing is substantively based and not based on risk or control based.

A seasoned Auditor may find this is not a fit for them.  Opinions that differ from Audit Management's perspective are not well received.

Penn Mutual cares about their employees.  Many initiatives were taken to let the employees know that management appreciated all of their efforts.  Even something as small as someone from the spirit committee walking around the building with a container full of candy for everyone to take a piece.  Monthly organization wide meetings to announce employees who have been nominated by others (management and/or co-workers) for going above and beyond.  Very quiet environment, but most everyone is extremely friendly and willing to help others when needed.

So I worked at the Alabama agency and honestly it was a terrible experience. The pay is great if you're actually working 40 hours a week. I was expected to work 50+ at a salaried rate. No ot period. That's fine if it's every now and then, but every week? No. Also don't expect to get to do things on your own either. The managers will go on every appointment with you and usually completely take over the meeting then blame you when deals don't work out. Also expect to have someone looking over your shoulder constantly when you're working on something. Extremely rude by the way.

I wasted 9 years of my professional life/work experience.  Penn Mutual almost assumes that their employees are complacent and do not require proper treatment/compensation .  Do yourself a favor and pass this opportunity by.   Advancement is not there and it mirrors Prudential across the street.     They brag about record breaking sales years but in no way return that back into the hard working peoples pockets.  Only to every year have the same excuse of where the budget is needed.   Sad

What is the best part of working at the company?
working remotely , not in office

What is the most stressful part about working at the company?
the lack of good training and in my experience some of the managers can really stress you out. Toxic Managers.

What is the work environment and culture like at the company?
co-workers were great and very helpful

What is a typical day like for you at the company?
calls are none stop and the managers expect you to take calls and work on 10 or more tasks assigned to you daily at the same time

Its a call center job . Some days are good with the callers others not so much . On a typical day i would expect 40 or so calls. 
Learned about quite a few different types of life insurance.
Immediate management was great and felt like they truly wanted me to succeed


Top Job Titles	Average Salary
Customer service representative 5 salaries reported	$46,200 per year
Software engineer 3 salaries reported	$25.00 per hour
Intern 3 salaries reported	$21.00 per hour
Investment consultant 2 salaries reported	$140,043 per year
Insurance agent 2 salaries reported	$79,719 per year

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