direct support professional

community support specialist

program instructor

program manager

direct support specialist

People Creating Success, Inc.

Work is not too hard. It all depends on the client you end up getting. Some clients are really high functioning:therefore, don't requiere too much help, which was the case with me. 

Throughout my 18 years with the company I was fortunate enough to have high functioning clients. It was a blast working for them. Never really saw them as a client but as a friend. 

Job is easy and enjoyable when you become the clients friend. 

Also sometimes I couldn't make the shift so I would let the manger know about it, with a few hours in advance and they never made a fuss over it. As long as you call in and inform you can't come in for a valid reason you won't get into trouble. So I would say in the years I spent with the company they where really flexible with me. 

I never got into trouble. Reason being is because I did what I was told. I came in on time, did the proper documentation, gave meds if needed and made sure to clock out on time. Also if I had questions or doubts I would always ask my manager. So good communication between staff and the manager goes a long way, this way it doesn't come back to you for not asking. 

Overall I would say its a great company to work for. 

I saw it all. Employees leaving the company upset at something, but usually those type of people where already like that before they began. If you complain in one place you'll complain in the next. 

I know every case is different within the company but I hope that yours will be just as pleasant as mine was!


I loved working with the individuals, their personalities, their unique characteristic traits. Management, at the time, was complete garbage, way to busy, poorly managed, missing crucial paperwork more than once. The new management team was great, on my way out, at least supervisor level, PCS is more of a money driven company vs a care giving company. You see this happen when your hard working employees get paid minimum wage, in turn getting untrustworthy coworkers resulting in a lack of care of the individual. They strive to make numbers work, bringing in staff that should of been fired due to a lack of wanting to do their job and the lack of care of the individuals was very disheartening. So unless they upped the pay rate, keep bringing in competent managers, and become less greedy from higher ups, then I'd recommend to stay clear of this company and not to invest your time with individuals as such. Good Luck.

Working at PCS was eye opening. I personally worked in an ARF facility. First of all people in higher management favor their friends and families in regards to advancement and development. You could work for the company for over 3 years and positions of advancement or promotions would be given to friends and family first or new people they hire before going through their own staff that has been with them for years . Schedules are given on preference too ! You provide your availability and they’ll tell you it’s a must to work weekends . If not then they can’t accommodate you! But did accommodate those they knew or spoke the same language as! A lot of expected from you but you’re earning minimum pay. It’s great to start to gain experience but leave asap if advice ! There’s a lot of back and forth between staff members of one culture and another , this isn’t in the whole company, just the experience of that ARF is what I know 

I like attending college classes with people who are dealing with developmental or intellectual disabilities. It’s important to be a compassionate, supportive person, & to be willing to work with & understand persons with disabilities. The most challenging aspect of the job is that some individuals can display  behaviors that can be difficult to manage. It’s important to learn what actions to take in these situations, & to recognize when an individual may be escalating, or what may trigger a certain individual. Staying calm is essential. 

What is the best part of working at the company?
my co-workers make me proud to be part of their team!!

What is the most stressful part about working at the company?
when a clients condition is npt primarily considered and their twisted words/thinking is considered over theprofessional asessment of an employee.

What is the work environment and culture like at the company?
environment deifferent dependent upon the home of the client for which one is working with. Culture of the company lacks a lil where communication (Staff meetinjgs) on a clients status for which a handful of team members work for...there needs to be staff meetings at least 2x monthly.

What is a typical day like for you at the company?
with focus on best interesst of client.

I loved this job and for the most part the company as a whole. Working in this field you may never be paid the worth of what you're doing. For me it was fulfilling! With the right attitude and desire to do this work much can be learned. It is a Team job; supporting each other, working together, planning together, and helping wherever needed.

Love the clients we care for.  The stakeholders are wonderful, but the  district manager hires unqualified managers with no education on how to supervise people.  Instead of opportunity being based on merit and how long you have been with the company, its based on who you are related to or friends with.  A couple of times I contacted HR about the unfairness and it was corrected, but who wants to have to complain about it all the time. 

I planned weekly outings for the clients made weekly budgets with them.  Every day I sent the employees with the clients and helped the clients with chores and meal preparation.  The hardest part of the job was the occasional outbursts the clients had on bad days or if someone forgot to administer their medication.  The best part of the job were the weekly barbecues.  The coworkers cared as much as I did about the clients.

PCS management is dedicated to their staff members. It’s a positive working environment in which the development of staff is a priority. The work is rewarding and employee appreciation is recognized and celebrated frequently.
If you’re looking to gain experience and be recognized for your work, join and let the journey to empowerment for the clients and yourself, begin. 

The leaders has shown interest in my growth professionally and personally.  They give freely of their time.  They make you feel important. The pay is average.  Sometimes, depending on the client, the pay is not enough.  But most of the time, the pay is pretty fair for the load carried.  I've worked with several other care companies, and this company invests in the staff. 

Top Job Titles	Average Salary
Direct support professional 534 salaries reported	$19.98 per hour
Community support specialist 419 salaries reported	$20.42 per hour
Program instructor 121 salaries reported	$20.00 per hour
Program manager 5 salaries reported	$23.50 per hour
Direct support specialist 70 salaries reported	$19.97 per hour

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