laborer

customer service representative

summer intern

inside sales representative

entry level engineer

Peoples Natural Gas

I had a great manager to work for and I liked the role I performed so going to work everyday was a pleasure.

The company does a lot for employees from frequent raffles to win event tickets and prizes; company picnic at Kennywood with chances to win iPads, TV's and more; Discounts on cell phones, computers, vehicles, gas appliances and more; numerous opportunities to volunteer with local organizations. They encourage this by giving you 8 paid hours to go volunteer where you want as well as offering numerous opportunities to volunteer with Team Peoples.

Great culture with an inclusive environment and a big focus on diversity. They encourage you to succeed and further your education with a tuition reimbursement program.

The annual incentive program means if your department meets its goals and the company meets its goals, you could get a bonus of 8%, 10% or more of your salary depending on the department you work in. 

Company has a commitment to safety to the community and its employees.

My first 6 months I worked through a temp agency. In order to be hired on I had to make it through that first 6 months with perfect attendance and no infractions. I was hired on but did miss 3 days due to a fall while parking before work. Once I was hired on I became very ill with a respiratory infection but still went to work. As a result of the antibiotics I became ill with a secondary infection that was highly contagious. I was told to stay home by my direct supervisor and then fired the next day. Between health insurance costs and the useless union dues I was barely living paycheck to paycheck. Management is horrible...they don't care about you. You get a 30 minute lunch and then 20 minutes to use throughout your day for bathroom breaks or to stretch your legs. Worst call center job ever!

Currently an employee at Peoples Natural Gas. You take inbound calls to resolve customer issues including billing, start/stop service, terminations, reconnection and more. Initial training is good but I have found many things to be inconsistent with groups trained after myself, leading to sometimes misinformation being given. Very short breaks, restroom breaks taken out of the 20 minute allotment every day, 30 minute lunch. Long shifts, during busy seasons you stay until the queue is clear. Management can be very nitpicky and I feel like they do not care about employees. Not much flexibility if you need special accommodations for medical conditions. 

Excellent benefits but old boy culture. Most people are friendly but same old boy network as many other Pittsburgh older companies. So if you are expecting diversity and advancement this is not the place for you. They do have a lot of Indian contractors in IT and most blacks are in the lower paying jobs and in the expected field of HR. 

Lack of organization across the board in all departments. One of the most unorganized companies I have ever worked for.

Parking here also sucks especially when you pay over $120 per month for a lease and on game days have to deal with people playing by your car, drinking, leaving trash and broken glass.

Most managers and directors will not even cut it as leads/supervisors in other Gas distribution utility companies. 

Nepotism is rampant and allowed by management and HR. In addition to nepotism, other conflict of interests are known but not addressed. It is known within the company that supply chain, managers, directors, and specially VPs, receive kick backs from contractors and consultants. It’s joked about that each contractor/consultant is so and so’s “baby”. 

When unethical issues are brought to HR’s attention, employees are told that these contractors and consultants are untouchable because they were personally hired by a certain “higher up”.

I was hired to be the lead of a new program, but the program was not setup and running upon my arrival.  There was no defined team working on setting up the program and when I asked management about what I could do to further the setup of the program was told to sit tight.  There is little to no communication among different departments and a lot of the positions responsible for determining business processes are filled by consultants with little knowledge of the company direction.  I’d think twice or even thrice about quitting your current job to work here!

Involved in several different aspects of the company as a Design Technician. Work with management, sales, administrative staff, construction and customers to work on replacement projects as well as new construciton. Work with the construction staff on research of older pipeline as well as location of existing pipeline on locations. Co-workers all work as a team to solve different issues. Given significant freedom to go into the field to gather information and notes on different jobs.

Excellent company to work for, job security and company is continuing to grow. Largest natural gas distribution company in PA, with work force of over 1,000 employees and we run 3 different gas systems through my gas control department. I have converted 2 new gas control systems within the original Peoples Gas within 2 years of each other and did the conversions within 6 months from start to finish.

A typical day at work was to prioritize my day. My responsibilities were to train new hires and up train current customer service representatives.  I also updated training materials and created assessments.  I worked well with my co-workers.  The hardest part of the job was the travel to the work site.  Being caught is traffic at times was not pleasant. The most enjoyable was to work with the customer service representatives.  I enjoy training.

While working as a Human Resources Generalist, I was able to learn various aspects of Human Resources.  When I showed an initiative to learn other disciplines in Human Resources, such as Labor Relations, they did not hesitate to give me the opportunity.  I had a good working relationship with both the management team and employees.

Top Job Titles	Average Salary
Laborer 1 salary reported	$15.00 per hour
Customer service representative 3 salaries reported	$17.25 per hour
Summer intern 1 salary reported	$15.00 per hour
Inside sales representative 1 salary reported	$42,500 per year
Entry level engineer 1 salary reported	$60,000 per year

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