retail assistant manager

sales associate

route sales representative

customer service manager

cashier

Pepperidge Farm Incorporated

You start as a Line worker,duties involve maintaining and controlling of production.
If you can be a GBH you are in charge of elevators, packaging machinery, and electronic device functionalities. You work with the line leader to ensure daily idea quota of machinery packaged products per daily line, corrections of code dates.
- always to help line workers in refilling lines with products to be packaged.
-getting tins of product for line watchers /workers.
-daily inventory - pallet loads when machinery goes down, special request orders, remaining equipment, daily quota.
-Daily end of shift cleaning. You clean up after everyone else's mess.

I was hired as a Temp. supposed to be hired to be an employee according to seniority as temp. I worked there for 1 and a half years. When it came to hiring hr kept lying saying she was too busy. The same temps like me that I trained as GBH where hired over me.

Someone in management told me a new hired line leader/manager accused me of being insufficient. It was never brought to my attention about my "insufficiency." The truth was from day one he was trying to impress his higher up. Turns out I was just a temp to pepperidge so easy target to complain about. He was not helpful. My position requires my line leader to help me time to time - (as a team). GBH requires a lot of work, awareness, is the go to for everything. He flat out told me it not his responsibility to do my job. If my hands are tied, he would be next in line to do my job. He did not realize that being new. He has never has done anything to help me when my hands were tied. He spends his time chatting with the employees while I do my job without his considerate assistance. Other line leaders and ups have had discussions with him and his work ethics. Nothing came of it.

You are not able to complain about a line leader because Pepperidge Farm higher up/management will hold that complain against you when it comes to hiring, even if you are right. They like cater to employees only. The line workers tell us straight out management will never hire a temp that has had an incident with line leaders. This is why they are always hiring temps and temps have no source of reliability/ trust in management.

One time a trainer physically slapped a new temp's arm for "incorrectly picking up cookies." That temp quit and the trainer well because of seniority and being an employee to pepperidge, she got a slap on the wrist. This goes to show how much pepperidge fuels to employees and management. They abuse temporary worker rights not just physically, verbally, but also financially. It saves them money by hiring a bunch of temps to do a ton of work and have them be paid less.

Their main goal is to not have a high quitting ratio to Pepperidge Farm so now what they do is throw all temps to Temp agencies. Now they are not liable to anything of the temp.

If you are hired as a temp, be ready to work for years not knowing when you will be hired. Many have said to be working as a temp for 4 years never being hired. Be ready to cater to the the management and the employees who get paid twice as much while you bust your back for half the their pay. Right off the back you will see temps are disposable.

I suggest stay as a temp line worker and don't pay any mind to the employees. Just play nice. Don't be a GBH you are being paid less to work twice as hard. Nothing to really be happy about your never really appreciated. Only good is that it is a job.

Starting with the good: pays well, insurance/benefits. 

That’s said one thing you find out what ever position you work is that there is no home life, scheduling days off is like playing the lottery if is isn’t a vacation.  The schedulers favorite certain people. They will throw you on a line not trainned or a the best case poorly trained with no actual time running the lines to get familiar with. Once I was hired full time the few lines I covered went from 3-4 to every single one of them. Which made it incredibly difficult to remember how to do the change overs. There’s no written process to at least help. If you get one thing wrong like mistakenly put the packer head you removed for the change back in by accident. They hang you out to dry. They fail to inform you about if the previous employee went home shut the line down and have to do a cold start (2-4hrs) out of your shift. Which puts you behind. Your on the hook for other employees. Supervisors are so cut throat that they will report you over everything. Even if your in the process or have it covered or even if you have help trying to figure out problems. Hr will hire people right off the street give them an their own lines with little to no training. When employees with seniority don’t get asked after they have put in 50-60+ hrs a week for a position. Good luck trying to explain why you miss punched when you have photo evidence proving that you punched in/out, and they sometimes can’t get video of you in front of the clock. But if you take a few mins once over your break when your line isn’t running . They act like your scum if you do. Finally management is an absolute joke. The upper management is a revolving door mid level wants to blame everyone else even tho their Dept caused the problem or is over the problem. There’s a few managers that actually care about the problems and try to improve it. But if your related to any of those mangers they will literally make up problems just to get you fired to get at the other managers. Lower level management like your supervisors they don’t care about the job they never did. They ask you to keep them informed and they’ll ignore it. When you don’t they throw you under the bus when you try to fix it knowing they won’t help. If they are biding on a position they will make up stories or twist truths so they can get ahead. And last corporate is not existent. 

I’ve seen a lot what goes on in there. My family has been involved with this company since I was born. 30+ years. My family member worked from temp to management. I followed in there foot steps temp GSW to temp mechanic to finally full time. Mechanic. I know more about the company first hand than probably most in corporate. I’ve been accused for many things and even wrongly terminated. As a result I’ve had to live with the perception that I was fired for one thing that never happened and instead of what really happened. 10years later I still have to explain it at interviews. Most which will not hire you even after. My advice stay away from this company even in this time with massive employee shortages they will not hire you back. It’s not worth the money. 

Typical Monday would consist of checking previous week results and gathering reports for sales conversations with group individually. Proactively reaching out to customer field management, sharing good results or any opportunities they might have and then following up with my team and customers. 

My week would consist of many different things...(Route Rides, Store Resets, Store audits, Equipment ordering, Vendor meetings, Company conference calls, Route profit meetings, Route sales, Customer calls, Transportation/Operations coordination's, Product requests...time management and being a strong self starter is a must.

Upper Management team highly tenured with company, good Sales Leadership Team members, I enjoyed working for them. 

Co-workers great group of teammates, very knowledgeable and individuals that I could call friends. We kept each other sharp and abreast of the common goal...hit the number, but most importantly build relationships in the field.

Biggest opportunity...keeping independent contractors on the same plane with the company direction. How I approached it was set your standards and expectations high from the beginning and again build a trusting relationship with your team. Learn there job as well as them.

The most rewarding part of the job was my ability to run my geographic territory as if it was my own business and that's how I approached it. Your creative edge and the ability to take calculated risk was my driven force, beside the number.

A typical day at work for pepperidge farms consist of first going to the Depot where the distribution truck is located and gathering all the required items necessary to reach the requirements of the company. After transporting the boxes of pepperidge farm products from the warehouse onto the truck, we then depart towards the given supermarket or deli and assure that whatever products they need to be refilled we grab from the truck and then physically place them on the shelves ourselves. Before we load the product on the shelves we get checked in by a manger who counts the number or products coming in and then we are given a receipt. On any given day we visit at least four stores.I have learned by working with pepperidge farm the process of how th supermarkets works along with organizing a vast amount of product onto various shelves in the stores. Furthermore i have learned how to interact with many different people  ranging from managers to counter workers and discussing any issues. The hardest part of the job is keeping up with all the physical work along with assuring no mistakes are made while counting the products and plugging it into a hand held. The most enjoyable part of the job is seeing how many of your product is sold and knowing that you are responsible for putting it there along and knowing my hard work paid off. Also knowing that based on my effort and communication i can sell more products and thus make more money

Absolutely the worst structure I have ever seen in an independent distribution company. Pepperidge farm pushes every loss onto the distributor, if your short product and the truck driver doesn’t write it up you still get charged. If your over on stale because your trying to keep your shelves full you will get charged. You get charged even if you don’t accept a load, you will have a settlement dispute and they charge you for the product even if you don’t have it. The “management” is a joke and they lie to you and promise you the world but never follow thru. I lot a major account I had to pay for because Pepperidge Farm decided they were no longer servicing it. All of my major accounts lost space to no fault of mine and it cut my pay in half. The management in my territory just said oh well figure it out! 
Pepperidge farms big distributor moto is in business for yourself not by yourself and that is an absolute joke! Your are alone with no guidance and only there to pay the bills for their business. 
Also this year alone I have lost half of my business because of product cuts again with the companies response of oh well figure it out. I order 120 trays of bread twice a week and I might get 50/60 trays each delivery. This is after I drive an hour and 20 minutes to their warehouse from my territory when they have another warehouse 25minutes away from me but this is the best location for my route! 
Don’t waste your time or money on this company! 

I was very proud to work for Pepperidge Farm for 29 years and 4 months. They had the best products I felt good about the brand I was selling and succeeded with it. I was fortunate to have been part of a strong team and the #1 cookie market share in the country (San Francisco and San Jose, the Bay Area). It was a good work life balance. You felt like you were part of a family. I had 16 independent distributors that I managed and they were overall amazing and we worked well together. A typical day might be doing store audits on shelf conditions and in store selling and interfacing with store managers on upcoming promotions and selling incremental permanent displays.I learned from one of my distributors that if I gain space for us I am an asset, if I lose space I am a liability. It was the most important thing to master.
Management was fair, supportive, sometimes tough but it was always a good challenge. Since we were an East Coast Company some of that culture we were held to,e.g. dress code. The hardest part of my job was administrative work. The most enjoyable part was working with people, gaining space on the shelf and selling permanent displays to stores and chains.Due to a management and culture change the last year and a half were not as rewarding.

It was a fairly simple job. I worked on the bread line, and on the roll line during the busy Summer season. I helped feed bread into the slicers, or helped package the rolls, depending on where I was assigned. The job was repetitive, with constant standing, but got really hectic when there was a problem with the machinery. We would have to hurry up and pull bread off the line and put on shelves as the conveyor kept running, until the machine was fixed. Otherwise bread would fall on the floor, and we would have to dispose of them. 

Most of these jobs, including mine, are temporary jobs. You work for a few months, and have the option of going back the next year. But because it's a temp job, the pay is mediocre, and the benefits are whatever the temp agency offers you. 

On the other hand, anyone who gets a permanent position in the company have great pay and benefits. 

During the Summer season, there was a lot of 12 hour days, 5-6 days a week. The downside was that you often didn't know if you're working the weekend until the night before, which makes it hard to plan anything outside of work.

Pepperidge Farm has quality products and had a family commitment to their employees.  I was always treated fairly with respect and comraderie.  Even though there were many times that many hours were needed to complete tasks, the managers and senior management always took the time to thank their employees and show appreciation in many different ways.

I always had opportunities to grow within the organization including subsidized tuition.  There was always a focus on wellness and family/life balance.  Gym membership, wellness programs on site, flu shots, mammograms, PSA draws were just a few of the types of wellness and preventative medicine offered to the employees.

If an employee showed intitiative and production, the employee was mentored to aqdvance within their field.

Safety programs always included the hourly, salary and upper management input  and were always shown to produce amazing results keeping the employees safe and healthy.

The benefits offered to the workers were outstanding, healthcare, dental, vision, sick leave, vacation and compensation time.

The coworkers I worked with were generally nice, especially the manager who was the longest staying employee there besides myself. She was good at her job and leadership while still being fairly forgiving. The insurance plans and benefits for full time workers were pretty good as well. You also got paid for mileage whenever the job required you to go outside of the mall. The pay is unfairly low however even for higher ranking positions. The typical pay was about 2-3 dollars an hour less than what similar jobs payed for other stores in the mall. On top of this, there was little opportunity for breaks; you only get one 30 minute break if you have a shift over 6 hours. If you work less than 6 hours, no break, if you work even 10+ hours you still only get the 30 minutes. 

As far as the actual work you do, it’s fine. It’s what you’d expect, stocking and working the cash register. The store is very small and can get very packed full of people however so if you get easily overwhelmed or are claustrophobic, this probably isn’t a good fit for you. 

To many people are promoted into positions they have no experience in and seems to be to save $$ to not have to go through hiring process and pay what they really need to pay to get the STORNG upper management needed to do the job.   

Company does not let go of weak leader and managers, delay and even avoid follow through on discipline and or termination.  Local upper management is to afraid to push back on corporate changes that have a negative effect on local working environment.  Reduce lower staff to meet number to get their bonuses with no real regard to the over all effect on daily working condition of all levels of employment.  

Lots of wasted time and $$ on meeting repeating the same information with no actions taken.  Finger pointing and no results.  

There are to many family members hires with no experience and get away with to many things.  

Top Job Titles	Average Salary
Retail assistant manager 1 salary reported	$10.00 per hour
Sales associate 2 salaries reported	$9.50 per hour
Route sales representative 1 salary reported	$1,351 per week
Customer service manager 2 salaries reported	$16.50 per hour
Cashier 2 salaries reported	$23.75 per hour

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