customer service representative

respiratory therapist

delivery driver

order administrator

warehouse associate

Performance Home Medical

I had to leave because they don't care about employee happiness at all so it is very stressful. They were always understaffed and it wasn't a priority to hire more staff so the staff there has some support. The staff that was there just gets the whip cracked on them and told to work harder and faster and be told they are inadequate when it is the company being cheap and not having enough competent employees. Management takes zero accountability for anything they blame it all on the workers when they are the ones that make the decisions. Management is extremely aloof unless you are one of their favorites. Their favorites have a very relaxed day and spend most of their time chit chatting with each other while the non favorites are drowning in work. If they actually helped the work load would be more reasonable and less stressful if it was spread out more. It was unbelievable to see managements favorites not stressed at all when we had a bell ringing over our head all day which causes more stress and headaches. We were in three phone queues and had to answer all the other departments overflow calls. If they don't feel like picking up the phone guess what more work for you. There is zero time after a call to collect your thoughts or even breath. Some workers would just not note accounts to try to meet the call goals and times or not help the customer solve the issue they called about so they would just call over and over for the same issue and if you get the call thats not noted you have to spend extra time figuring out what is going on which creates frustration for the customer and you. It was not a team atmosphere more like every man for themselves. If everyone was working towards the same goal and not quibble over things it would benefit the customers more. I cried on the way to work and home almost every night to work so hard and constantly be told it wasn't good enough. I was thankful to have a job it would just be nice to actually be appreciated but had to face the fact that was not going to happen there. Because of all this the turnover is horrid. If they actually cared about their employees not just the favorites they would have competent staff instead of a constant stream of new hires making mistakes all over the place because the training is lacking. There is no formal training just sitting with different people and learning their way of doing or not doing things. It can be confusing as policies were always changing and you were not given time to actually read your email you can just quickly glance at it and be expected to know whats going on and you better not make a mistake being rushed. It was weird the call center people had one of the most difficult jobs and they were treated with the least respect. It was nearly impossible to get a different position within the company because they promote their favorites so it is lose, lose as there is no room to advance. I don't know what the HR lady does because internal jobs were rarely posted they would choose a favorite give them the job and then pretend to post the job so there really was no chance. I heard others get told they had to be there a year and then their favorites would not be there long and be promoted so there are no set rules they just do what they want. It is their company but people don't have to work there. No job is perfect but do you really want this stress? Think about it. It's amazing how they are a health company and don't care about their employees health. A heart attack or stroke because of unreasonable demands and low morale because of bad management isn't worth any job.

Working at this company can be a breeze if you have a natural ability to catch on quickly. The training is very sub-par, and requires a lot of guessing. Working at the satellite offices is harder, because it's difficult to get answers from people, but it's also better, because you don't have to deal with the workplace toxicity from Kent.
I had some of the kindest managers while I was working in customer service (front desk), they weren't often available to help throughout the day so you were left on your own to come up with solutions and that was really not ideal. But they were understanding and helpful when they were there.
I was ready to stay at this job long term, however it's very VERY corporate. There were things that went wrong at my satellite office, because not every employee you hire will know how to control themselves. (weird for adults but is what it is) HR got involved and they sided with the bad guy, which caused me to feel constantly anxious going to work. I was ready to leave instantly after this happened. They simply try to cover their own as much as possible when problems arise.
Some of the other employees that work in the company are incredibly unkind and difficult to work with.
This is a regular Mon-Fri 830-5pm which is great, but PTO is terrible. They barely give you any work-life balance, and then they wonder why they have such a high turnover.
If they'd create a better environment for their employees, people may be inclined to stay.
They are constantly opening new locations, with not enough staff to handle the increased volume of patients.
They also are purchasing and reselling some of the worst equipment on the market, and expect you to pitch them to patients as if they couldn't find a better option buying second hand online.
They also sell refurbished machines for full cost to patients, even ones that smell like nicotine or mildew. They sanitize them before resale, but nothing will ever get the smell of nicotine out of a CPAP machine, but you can expect to have to lie to patients and pretend the machine is fine, while the company charges their insurance upwards of $1000.
If you're willing to sift through all that stuff, this is a steady and okay income. Unless you're customer service, because corporate culture doesn't care about the little guy. But the clinical positions and drivers aren't paid too bad.

I worked here for 4 years and sadly had to leave due to personal reasons. This was the best job I ever had. A lot of the upper management changed within the last 2 years and for the better! I always put in 100% since day 1 here  but once upper management changed I wanted to put in more then 100%. That is how amazing they are! They are fair, personal and very caring. They gave me the Passion   to help the company grow, help our patients and help the employees. I truly cared for the company because I felt the same from them. Employees are not just a number to them. They always introduced themselves to the new people and stopped by our desks to see how we were doing.  Hard work did not get unnoticed by them . The previous  upper management was great too but the one thing that a lot of people did notice about a few of them  is that they had their favorites and it seemed like that is the only reason those individuals were promoted to supervisor/manager. Which with the new management that is not the case. They are very fair and make sure you’ve earned it. They also give very reasonable raises and even gave raises when the pandemic hit.  I don’t have anything negative to say but if I could change I would add more PTO/vacation/holidays and managers being more strict with keeping employees more on task and not slack off.  Per reviews there is a high turnover and that is true but due to good reasons. 1. This is a big company with many many offices. 2.They give opportunities to young people that are seeking jobs. They don’t have much experience and are still trying to figure out their career or what they want to do in life. Customer service is a starting point for most young people. 3. People leave once they see it’s more effort they want to put in. They are still too young to understand that this is what an adult job is like. 

I 100%recommend this job to anyone that is serious about a job and looking for a long term job, growth, great leadership and is willing to put in 100% effort. Hard work pays off and won’t go unnoticed there! 
Best of luck to the company :)

Company environment is toxic, they will tell you that you “have to be here for the pts” yet when you need support from management to assist the pts they are no where to be found. Working in the satellite offices is like being on a deserted island. Offices are staffed to the bare minimums and if anyone is out either no one covers that position or they have to shift people from other offices all around.

PTO is a nightmare, we get 12 days of total hours a year that covers pto, sick time, bereavement, appts, everything. They will deny you time off stating “you have to be there for the pts” but again, they don’t give two fs about their pts; they just care about the bottom dollar. 

Training is a joke, they send you out to Kent for 3 weeks and most of that time you’re doing remedial basic healthcare training, then you get shipped off to your home office and left to fend for yourself. Good luck getting ahold of anyone in management to assist you, and if you do you’ll likely get a passive aggressive response and they’ll make it seem like it’s your fault that you’re not sure what you’re doing when they are the ones that don’t train you.

Things are being done incorrectly daily within the companies call center (again no training for them to know what they’re doing) which then becomes the front desks job to send out emails and call different managers that won’t respond and address the issues. Then they quit and start over with new people and the cycle starts all over and it’s never addressed.

Whenever you try to bring up suggestions on ways things can improve it falls on deaf ears.

Only plus is a 9-5 schedule but there are plenty of better companies to work for that can offer that schedule. 


In the state of Washington, you get 1 hour of paid sick leave for every 40 hours that you work PHM will make you use all of your PTO regardless if you're sick or if you're going on vacation. So if you want a job that has paid sick leave and separate paid PTO look someplace else performance on medical does not supply that to you. The other thing is is the company gives you a lot of extra work without compensation and it leads to frustration and feeling undervalued and it makes you feel like why am I working here and why am I working so hard I can see why a lot of people that I used to work with lost their motivation and stopped trying so hard because every year at yearly review time they were left with disappointment because they didn't even get a cost of living increase to cover inflation. So every year that you continue to work for this company you lose money. But yet you are to maintain toxic positivity.  The company's mission statement is patient first, however, they need to put their employees in that equation because we take care of the patients and if they continue to underpay and mistreat their employees who's going to help them run their business. They're putting all of their money in growth and they're not staffing properly and the employees that have been loyal are being overwhelmed, overworked, and mistreated. There's better companies out there. I would seriously consider if you want a different office location. It's a better option because you will not be valued at this company and if you are valued they have a really poor way of showing it. 

Performance Home Medical is a great local company to work for. It truly is a family environment and you feel a genuine sense of community working here. One of the biggest benefits of working here is our entire Administration works out of the Kent office, so that is the location to work at if you are trying to advance within the company. You will probably interact with our CEO and the rest of the management team daily, so you will get to know them. It is so rare to be able to work hand in hand with that level of Management and is a unique opportunity of this company.

Pros: They pay 100% of Health and Dental insurance. You get two 15 min breaks and a 30 min lunch. Good Mon-Fri job. Busy, fast paced environment, you will never be bored. Multi-tasking is important. MOST management is friendly/easy to talk to. 3-5 weeks of training before you are expected to perform your job, you learn about the company as a whole, not just your dept. Room to advance, in the 10 promotions I have seen in my time working here, 8 were internal. Good balance between # of managers and # of team members. Christmas bonuses in the form of a Amazon gift card. 

Cons: There is definitely a need for more communication between management and team members (though it seems as if they are trying to make improvements to that currently), and procedures and guidelines change almost weekly so it is hard to keep up sometimes.

If you are not producing the numbers they ask of you, you may get in trouble or fired depending on how low your numbers are. I had a planned house remodel (which they knew about well in advance), made arrangements to work from home, even told my direct supervisor that I might have to call out a few days and that I didn't know what those days were. She told me that it shouldn't be a problem. Well come time when I had to call out (all rooms being painted) I got fired as they said they could not accommodate me missing anymore work. Which does not make sense. Because when they fired me, they had to scramble to find someone to fill that position and train them, which means they were a person down in that department for longer than I needed to call out (they fired me on the last day they were painting my house). Definitely no job security. I had been there for almost 2 years and barely ever called out or missed work. Was always willing to work overtime. So my devotion to the job and work ethic meant nothing to them.

Although I enjoyed my job and loved what I did. Middle management needs a lot of work. They claim to “care” about their employees. But I left PHM and my supervisor knew next to nothing about me. Simply because in reality they do not care. Not to mention, they make it impossible to request a day off. They’re not flexible with you, for example allowing you to work half a day you. You can’t even leave 30 minutes early for last minute urgent purposes. I had a lot of issues with my immediate supervisor about requesting time off, even when I gave over one week prior notice. They expected us to be at work 100% of the time! Which is just not realistic. We all have lives and we all have families. Also, the micromanaging was top notch. The company started pulling click reports and questioning employees every move. The HR department, in my opinion were great and trustworthy. Middle management needs a lot of work.

A typical day at work includes many things, multi tasking is a must. Patient phone calls, adjustments, verifications and authorizations, appeals. I have learned a lot about durable medical equipment and billing for these items with all insurance companies. Management is good, but needs improvement in order to help with workplace morale, communication and incentivizing employees. Workplace culture is great, I work with great individuals and respect the company goals and ambitions. The hardest part of the job is, sometimes it feels like there are not enough hours in the day to complete everything, and when you have to call a patient for information and are told that they have passed away. The most enjoyable part of the job is helping the patient's however I am able to!

Busy all day long, however, there is a severe lack of communication between management and staff.  Management holds meetings amongst themselves and also amongst their departments, but fail to notify other departments of changes that have been implemented until something is done wrong, it is then that you find out that this change occurred a few days ago.  It is a hostile work environment, where employees are told not to speak to other employees, and upper management feels the need to yell at employees to make their point.  Pay raises consist of .20-.35 cents a year, medical benefits are great.  You need to be on your deathbed to call in sick, and then still get phone calls to see what is wrong, 23 employees out the door in the year and 1/2  I was there.

Top Job Titles	Average Salary
Customer service representative 23 salaries reported	$21.54 per hour
Respiratory therapist 25 salaries reported	$38.54 per hour
Delivery driver 14 salaries reported	$23.00 per hour
Order administrator 3 salaries reported	$21.50 per hour
Warehouse associate 4 salaries reported	$21.50 per hour

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