truck driver

order picker

receiver

warehouse associate

inventory associate

Pet Food Experts Inc

When I first started here I loved it. The management was amazing, supportive, and wanted to help you succeed/grow. In late 2021 DOT Foods "invested" in the company and everything started steadily declining from there. They went from a positive family owned business to pure corporate in less than a year and it shows.

Management became power hungry, cliquey, uncaring, and cold. Mistakes are seen as you not caring and no help is offered to improve. Communication went from weekly to not telling you about errors weeks later.

If you ask for help they will say they care and then never train you but then get mad when you make errors or don't know something.

They will work you to the bone, without any pay compensation. OT is extremely rare and given with an air of annoyance.

The workload is ridiculous for one person (40-60 emails daily while answering a constant stream of incoming calls and 80-100 emails during the holidays) and if you give them the slightest hint you can handle it, they will simply put more on your plate and then reprimand you for not keeping up.

They want to give "kick butt customer service" but clearly do not care enough to make sure the employees are happy or even have the energy to do so.

Raises are not given unless you are promoted, which is rare/difficult. Loyalty gets you nowhere here and PFX has become a revolving door of employees. 

This job is not great by any means. Everyone is nice and if you have questions they’ll help, but I do feel like it is a bit cliquey. They think they have such a healthy, fun, friendly work environment, but I’m starting to feel like it’s a bit phony. As long as you do your job, you don’t have to worry about being let go. That being said… this job is a LOT more draining and stressful than I thought it would be/than what we get paid for. Entering orders all day, calling customers, keeping tabs on your “book of business” (usually between 50-150 accounts you have to deal with every day), answering emails, pulling reports, taking phone orders, calling about transportation errors or picking errors (trust me, there are tons every single day) can put a lot on your plate and your expected to almost never make errors while entering orders. Not to mention there are deadlines almost every hour to get orders in by which makes mistakes more likely. I understand that this is the job and this is what they need done, but the wage we get paid is not at all what we deserve for the amount of work we do daily for these customers and stress. Overall, the job isnt really what I thought it would be. I am bored and stressed at the same time pretty much everyday. 

I think there are many things that can be good about PFX if they just tried slightly harder. I loved the idea of the company but not the execution. Lots of fake personalities in management. My supervisor was very indirect. The director of customer service is the worst. Unless you are important she will not acknowledge you. A simple good morning most days would have been nice. The VP of finance knew me better and made more of an effort to talk to me. I didn’t even work for her! I wish something had opened up in finance because I would have jumped at the chance but I could not stay any longer. Managements also gets FTO so they are out of office a lot and I mean A LOT. There is also a huge issue with fairness at the company. I understand sometimes exceptions have to be made for good reason but for the most part if you are added to a team everyone on the team should be doing basically the same things. The company culture is just not good. Back in June they had an employee appreciation event on site with food trucks that were all free but it stated at 4 before our EOD. If you wanted to attend at 4 you had to use an hour of PTO, 2 if you were one of the people that left at 6. It was just stupid and that’s basically the company in a nutshell. Pay is fine and benefits are fine. 

Pet food experts initially seemed like it was going to be a good place to work, trainers and front office staff definitely do their best to make you feel welcome when you first arrive, and the training process has to be one of the best out of any warehouses in the area. However, this does not make up for the working conditions, and the poor management. Pay is okay, at 20$ an hour, but no incentive rate for people who actually work hard and exceed expectations. Also, management lets certain people get away with not reaching goals, while forcing others to pick up tasks that those certain people cannot do. Another example of the poor management is when my pallet jack broke, and I went to management to help me out in getting it fixed and put away properly. I then overheard the managers mimicking me and making fun of me for the jack breaking, just very unprofessional and rude if you ask me. Also they say you only work 8 hours a day, but the days are usually 10 hours minimum, 5 days a week, so just another company that will lie to you, also they make the order selectors clean the warehouse after every shift, no matter how long. 

I do not recommend working for this company, they don’t care about anyone except management and executives. The AR department is severely underpaid for their amount of labor and stress on a day to day basis. Management doesn’t value promoting existing employees, they would rather hire for higher up positions externally and let the underpaid stay where they are. All schedule flexibility was removed  with no compensation to account for it and if you voice concern to your management you will face retaliation. Employees are expected to do all the work for their leads who disappear for hours at a time and are constantly told that the work they put in isn’t enough with no offer of support. There’s a serious morale issue with bad management being allowed to push out entry level workers causing insane turnover rates, but at the same time, they claim to be a “family oriented” company. Favoritism is rampant and terrible leads and managers ignore the needs and opinions of entry level employees they claim to care about 

An excellent place to learn  and develop. They are very good about trainings and helping you understand the ins and outs of what you do and why you do it. The CEO was always kind and never made you feel less then. All of the vendors and warehouse people were super friendly. 
The negatives outweigh the positives unfortunately and that is evident in their retention rate.  Some of the customers were incredibly rude and CS management would allow you to be their punching bag without little intervention. I saw way too many peers in my same position cry. 
Management & leads micromanage, and make it obvious that favoritism is prioritized over skill.  I was called out for small errors while others who were “friends” with the managers made mistakes and never got spoken to. 
I was told when hired that it was a family like environment and that it’s always safe space to speak freely but they then use the words you feel safe to share against you. 
I loved what I did and could’ve made it a life long career but management sent me running. 

I came to Pet Food Experts as a temporary worker with no experience in the pet food industry.  This company gave me a chance and taught me so much about sales and customer service.  Management is easy to talk to and work for which makes my job a lot easier.  My coworkers are very supportive people who make going to work enjoyable.  The hardest part of the job is telling my customers "no."  There are some restrictions on what and where I can sell certain products.  I like everything about my job here.  If didn't have to relocate I would continue to work for PFX.  Management is awesome, my coworkers are competitive, supportive and friendly and the relationships I've built with my customers are lifelong.  

A typical day involves me staying in touch with my account base & visiting at least once a month.  The amount I learned is astonishing!  I'm a walking encyclopedia regarding pet nutrition & health.  Management was extraordinary.  Workplace culture was beyond enjoyable.  Hardest thing would probably be in the beginning to sell the company & products my accounts had not heard of, I came from a distributor who sold the company after I had 11 years there.  Most enjoyable was I kept alot of my accounts who were also friends due to sooo much history.

This place is horrible at recognizing hard work and dedication. You’re just a number to them and nothing more; no matter how long and how experienced you are they will push you aside and promote someone that doesn’t have no where near the experience that you have. In a company like this you should be treated like family or at least valued as a worker. They overload the hard workers knowing they will get the job done and let the slackers continue to slack. Good luck if you decide to work there because it WILL be temporary.  Or just be a bottom kisser you might make it. 

Everyday at pet food experts is a safety hazard, and health concern. Shelves are one accident away from falling on your head and killing you. Roof leaks when it rains and snows. No heating or air conditioning. Everything breaks numerous times a day. Not enough equipment to go around for everyone. Equipment necessary to do the job is constantly breaking. The whole building is falling apart. You will be overworked and paid almost nothing. Where one inspector away from being shut down. 

Top Job Titles	Average Salary
Truck driver 105 salaries reported	$28.25 per hour
Order picker 2 salaries reported	$22.01 per hour
Receiver 4 salaries reported	$19.13 per hour
Warehouse associate 1 salary reported	$19.00 per hour
Inventory associate 7 salaries reported	$21.00 per hour

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