pet groomer

retail sales associate

shift manager

store team leader

team member

Pet Supplies Plus

I personally have worked at Pet Supplies Plus for well over a year now. I started when I was younger and have gained a lot of great experience towards animals, be it to care for them, how they behave, or their history. When I first started working there, there was a GM that was amazing. He was really laid-back, nice, caring towards his employees, was nice when a mistake was made, yet he was really under appreciated. I loved the job when I first started, as I made many great friends and pried off my social anxiety, now I'm super friendly. However, the quality of the work has diminished significantly. 

The work I was given on a typical daily basis consisted of restocking the shelves, assisting customers wish questions, getting crickets and fish, helping people adopt animals, and taking general care of the store. Eventually, I was cross trained to be a cashier, which is self explanatory. Later on, I was taught on how to take care of the animals as a shift in itself. I would clean the cages/tanks, feed and give new water every day, inspect animals to make sure they're healthy, and even give them attention if I wasn't being hustled to move faster to get stuff done. Obviously, there's MUCH more than just all of that, but that's for the most part. 

The management WAS great here a couple years ago. Recently, I dislike showing up to work due to two specific managers, but I still enjoy the job. Most of the management team treats you as if they're your friend, which means a lot to me personally. I don't appreciate being treated like a robot, which at some times happens with the two anonymous managers. To contrast, when management is told something important about employee interactions (EG: One is being cruel to the other) nothing is really done. Certain employees slack TREMENDOUSLY, but receive no punishment whatsoever, so you end up having to pick up all of their slack. Unfortunately, this has been going on for years, so I have ended up just adapting to the laziness of other coworkers. 

The hardest part of the job I would have to break down into a few different, yet equal, groups. It's difficult to manage your time as you are CONSTANTLY running back and forth to help customers, as sometimes people (the lazy ones) choose not to help you. As you are running back and forth to help people and answer their questions, you easily run out of time to do things, then you get yelled at for not having something done within literal minutes of being assigned the task when you truly have no control over that. You are prompted the scenario "Do I be ignorant and disrespectful to the customer to immediately get back to my job, or do I be nice and get punished for it?". Unfortunately, there is no good ending, as you get yelled at for not talking to the customer and helping them and working, and get yelled at for choosing to help them and be a decent human being. I find these scenarios to be extremely common nowadays. It tends to make life rather sad in the work place. I highly enjoy talking to people that come in, I tend to find it my strong suit now, but I get punished for doing what was once my job...

Another hard part would have to be studying animals. Seriously, I feel the need to study animals outside of work just so I can answer some of the absurd questions I get that not even God himself can answer. Ironically, most of my managers don't even know the answers to some questions, so recently I've been studying fish and other animals in the store just to be able to answer questions to the best of my ability.

Lastly, the worst and definitely most difficult part of my job would have to be the lack of recognition. Mistakenly, this would't fit in the actual "work" category, but I still find it difficult to be appreciated. Sometimes I feel as if I do an amazing job that really just goes over the heads of the management team. It seems as if they truly don't care about your effort sometimes. Most of the people in my store don't rotate bags or even face cans properly. Admittedly, as I feel rushed, I don't rotate bags often, but I still do it when I have the time. However, when doing cans, I ALWAYS make sure to properly face them to make them look as appealing as possible. Not many other stock boys do this, which makes me feel truly underappreciated. Most would say, "You simply rotate cans", which is totally true, but when you're constantly being yelled at to hurry it up and have like 500+ cans (not an exaggeration) to rotate, it's very time consuming, especially when you have to front all of them as well. 

In addition to the lack of appreciation as a stocker, I feel underappreciated as a cashier as well. I have noticed, personally, that not all cashiers are as happy or cheerful to see a stranger come up to the register. Some of them blatantly ignore them once they scan their items and look the opposite direction, just dreading the shift for the next six hours. I'm not even primarily a cashier, but I ALWAYS initiate conversation. I look at the bags they get and ask what breed of dogs they have, how many, what their names are, and even talk about my dog that passed away, just to have a human conversation. People love it, especially the elderly, they stand and talk for tens of minutes, and it seemingly makes their day, which then in turn makes my day. I know it's not much to be a human and talk to people, but it kind of hurts when I get treated the same as the other people that act like robots on a register, especially when you miss an email count. Most of the people that come in are elderly and don't own a computer or even know what an email is. When we get the prompt and don't enter an email, it is NOT a joke when you miss one of these at our store anymore. It's really difficult and frustrating when it hurts your hours (our hours actually drop if we miss emails), because they're elderly people. I feel as if I'm being forced to make them one on the spot, just so I can keep management happy. Lastly, I don't have much to say about animal care as I think our current animal care specialist is pretty good.

The best part about the job though is the friendliness of the customers that come in. Some of the most polite and kind individual strangers I have EVER met come into this store. Some are quirky, but life is great with quirkiness. They teach me so much about animals I have never even heard of on a daily basis. They ask about you personally and some guy even drops us off chicken from his workplace just to be nice to us. I rarely meet a rude person. Also, you get to hold animals during any free time if you want to! It's a great experience. I used to be terrified of reptiles, now I love them all! You learn a lot. It's a great starting job for somebody going into zoology, bio, or even other animal related jobs. Lastly, contrary to what I said above, the staff is amazing, truly, even some of the lazy and rude ones, they have good and bad days too. I have met some of the best people in my life here, even though they don't know it, they have truly changed my life for the better. As hard as it is for me sometimes at this store, I'm grateful for the opportunities I have been given to meet amazing people. Be them gone or current employees, all I have met have been amazing, even the managers.  

My only complaint about benefits is the lack of scholarships for employees in college. There's no reward whatsoever.

Summary: A pet store is a beautiful experience, but it comes with hardships, just like any job.

Internal promotions are a thing of the past, but even if they weren't, the compensation fails to justify the increase in responsibility. Team leaders make only $16 an hour while team members make minimum wage at $15.50 - just a 50 cent difference despite a significant increase in responsibility. Additionally, pay increases are negated by minimum wage adjustments, meaning team members can expect to make an extra 30 cents an hour for only a few months at best before the pay floor rises again. For team leaders, this may be the only way to ensure they get paid more than those they supervise as minimum wage increases further.
Beyond this, employees are not appreciated by upper management, despite being expected to exceed their job descriptions, unless hired personally by current management. Many team members possess more knowledge than both team leaders and the store manager, yet this experience is not recognized nor valued. The once close knit workplace culture has been eroded, leading to low morale, disengagement, and a general lack of motivation among employees.
Scheduling is another issue, with availability being disregarded unless specific reminders are given each week despite our availability sheets, and last minute changes are made without warning. Meanwhile, "team member of the month"  appears biased, consistently favoring certain individuals with rare exceptions, despite a lack in actual contribution. Staff with the most experience and competence often go unrecognized, while others receive praise and recognition regularly, despite requiring assistance frequently with basic tasks.
The store has seen a significant decline since the departure of previous management. Instead of promoting experienced and capable employees, new staff has been brought in under current management, many, if not all of whom receive noticeable favoritism. This has further alienated long standing staff members.
Another concern is the board in the back room which seems designed to single out staff for underperformance, leading to separation between team members, rather than building a team environment. Here it is displayed how much in donations each employee has secured each month, and perceived financial losses due to customer coupon use under each team member's register numbers. If the employee's number is deemed insufficient, it will be highlighted, leading to dissatisfaction among employees, rather than motivation. Additionally, the manager will instruct cashiers to apply coupons under their numbers in front of customers in order to bring up his customer satisfaction, but later criticizes them for excessive coupon use.
The manager frequently delegates his responsibilities to other employees, while continuing to spend time on his phone or in the office. However, he is quick to reprimand staff for taking short breaks, even if they have worked hard to complete all assigned tasks. Mandatory breaks are the only exception to this. Employees are not given a voice in decision making processes, even when concerning themselves and are often subject to discussion behind their backs.
Unrealistic expectations are common as well. The district manager imposes excessive pressure on the relatively new and inexperienced store manager, who then transfers this stress to his underpaid staff. Employees are often expected to complete extensive workloads in unrealistic time-frames, leading to overall dissatisfaction.
Although I used to really enjoy this job and I still appreciate the work itself, the overall environment has degraded to the point that most employees now dread coming to work.
It should also be noted that customer returns are not handled appropriately, instead being processed as damaged from incoming shipments in order to falsely inflate store metrics. The manager claims this is the training he received, however previous management handled this differently, which raises some concerns about the integrity of this practice.
Overall, this workplace has become toxic, with poor leadership, inadequate compensation, and lack of appreciation for hard working, longstanding employees. Unless these fundamental issues are addressed, morale will continue to decline, and the store will struggle to retain dedicated staff. With regards to all of the above issues, the manager has shown an uncaring and self-focused attitude, as he has shown he will only act in his own best interest, regardless of the interests or needs of employees under him, which shows him to be a poor leader, which reflects badly on the company as a whole. Until something is done about the above issues, employees will tend to give the bare minimum required and not be proactive in helping make repeat customers. I believe that when the above issues are resolved, the store will see an increase in employee satisfaction as well as customer satisfaction.

Im reading all these reviews an I can't believe its the same bull. Management is young plays favortism makes the non favorites very uncomfortable. The manager makes sure the latin employees stay busy an lets the caucasins do minimum to no work. (I get along with everybody, "used to" so I know an can say how it is) A specific employee is favored so much that an gets to do whatever, whenever, no work to little an 40 hours a week. They allow the caucasins to look at their cell phones on the work floor. Manager follows me personally so much that I started taking the time an date when watches me, Is always asking me personal questions an lables me to other employees. Robs my hours by making us clock out 30 to 40 minutes early on closing nights, those half hours add up to money loss for me an money gained for them. Manager is too young to be a manager is immature does not work at all just walks around all day whistling, singing provocative lyrics to pop music, watching latin employees or talking all day in office with fav employee or in groom room gossiping. Said is not a racist because it gets along SO WELL with its favorite of all employee whom is african, so assumes it is not racist. I cant go to work an not be followed if not by the manager, human surveillance whom has bullied in to doing what it says. Bullies the weak minded an despise those who decide not to brown nose. We work as a team an get the job done right an well in a time, an it dislikes the fact that the latins do it best, so makes us stay busy an steady tries to seperate us. Company hires too many young people who are careless for employment. Tried to talk to the manager but stays the same way, immature non working an the negative kind of provocative. Eats food provocative toward a certain employee an can't spell simple employee names or things. Yet has been working there for about a decade. Has buddies in upper management, has had cases applied toward him before(they were all fired who stood up against management), gossips to other store leaders about EVERYTHING an vice versa. 

((HARDEST PART OF JOB)) is clocking in already being told what to do while the caucasins  an african walk around day dreaming avoiding any work possible only cause they know they can, being looked at in a different view cause of the manager gossiping an bullying them to cooperation.

((ENJOYABLE PART OF JOB)) is >>>having a job<<<, I dont think I should have to quit or leave when Im not in the wrong, I was told Im doing great work, yet infront of team im just that lazy high guy they labled me as cause of Management. Even customers(neighbors) ask for my name an say Im doing great an thank me often. Company should wake up already an do whats best for business an fire all these immature brats who sit in the office all day doing nothing to help n love looking at the break room camera or trying to sneak up on conversations while gossiping to other store leaders so everybody knows everything. We know things too cause Manager thinks people actually like, that it tells certain employees things an word gets around cause it's unliked.

 Corruption at its finest, Equal Work Environment thrown out the window along with by-laws an policies. I would give negative stars if possible.

CAn't get mad at me, I followed what it said, give my opinion an did not include persoanlly identifiable information, I actually follow rules lol.

Very unrealistic standards placed on the store itself by higher management to hold a standard of care while providing no resources for it. During my stay they had me working 40 hours for my first month then dropped me down to 10-15 hours during the summer and during my last week I worked 25 all because of management not being able to manage pay and hours. I don’t fault the store managers entirely for that, but still reflects bad on the company. 

The customers for the most part were my favorite. We had regulars, it was fun to chat them up and get to know them since that was part of my job being at register to be friendly and welcoming. Doing carry out sucked because I have back issues, but still manageable. 

I worked register and did the Social Medias. It was a good opportunity to expand and create in the social media space in a professional environment, especially as my first job out of collage. Got to learn how to manage SOCi and do company TikToks.

I left because of management, which truly I was one of those people that couldn’t care less about how deregulated management can be, but my last day truly showed how uncaring they can get. 

I had lost my voice to the point of it being painful to speak. Multiple customers told me that I shouldn’t be up at register and to please rest. Despite my manager hearing the state of my voice he didn’t want to put in the effort to aid me or acknowledge it. After two hours of me trying my best I requested to be away from register the next day (not taking off and also still willing to work the same day and next despite the state of my voice) and he began guilt tripping “I just need someone at register till 1” and leaving awkward silence and expectant looks waiting for me to offer to continue to do the next day.  

 I even had an altercation with a customer because she couldn’t hear me, she threw down her cat treats at me and typically with my voice, I’m able to reason with upset people but in this instance I was defenseless. 

I then was told off by the general manager, through telling a whole other person to tell me that “despite the state of my voice I still need to greet neighbors” when I was very much still, despite my pain and everything in between, waving and nodding to customers walking in to the best of my abilities. 

Neither manager or general manager attempted to help me, even when they saw I was struggling to speak to a customer I glanced over at them and they were just silently watching my interaction with him as I struggled in pain. I had to literally wave them over so I could get this customer some help.

They want to foster a caring, neighborly, environment but it’s all a plastic facade when it comes to their workers. They don’t practice what they preach and I think it’s a shame. I get that money is important in running a business, but I truly would have stayed if there was at least some pretend sympathy. Any ounce of care at all and I would have hurt myself more just to stay for the team. 

I wanted to work there in hopes that I would meet other people who are just as knowledgeable as I am when it comes to working with various types of pets. I was very displeased when the girl who was assigned to train me didn't know how to spell tumor, and also received higher pay. She also only knew the basics about pet care and explained to me that in depth knowledge wasn't really needed and that the most important thing were sales. "As long as you sell the pets to people, we can get something a lot cooler in the store to play with. Say anything and get an animal out and make someone buy something. That's your goal is sales" Shortly following, a customer came in to look at some lizards... a uromastyx lizard in particular. The associate who was currently training me stated that the upkeep of these lizards were very simple, which they can be for some people. The associate didn't know the proper basking temperature, what the overall humidity level was, said the animal didn't even need water, also gave her the complete wrong substrate info! I know that just because they can go long periods of time without water doesn't mean they should. She also showed me how to take the temp for each tank, but only logged one temperature for all enclosures. LAZY. Not all reptiles/amphibians need the same temperature, this can result in death or a sick animal. I have been working with reptiles for years and I was VERY concerned for the animals welfare inside and outside of the store. Shortly after this, we received some rose hair tarantulas and she stated that she didn't like spiders and that I would have to deal with them myself. (First day as employee) I explained that only younger rose hair Ts could be housed together only if they HAD NOT reached full maturity as that would result in an unpleasant death for one of the two. She said we would give it a try not knowing the gender of the two, which you will find out after they reach full maturity, and it ended with a fight between the spiders and the trainer turned it around on me. I told her there was a risk not knowing a thing about the tarantulas and she took the risk anyway.  Theres loads of DRAMA between all of the employees, I could feel the tension radiating from people! Everyone was glued to their phones and just not enough professionalism or drive to keep working there. I thought I was going to be a proud employee of PSP, instead, I was ashamed to show my face there as I wouldn't be an advocate for dumping animals on parents or guilt tripping them into buying a shelf pet just for the company to make some pocket cash. Animals are family first, pets second. I can't work somewhere when the animals are treated like a money stack. Terrible people and too much drama and immaturity. I quit 2 days later. Extremely disappointed. Also, the pay was just a bit over Arkansas minimum wage. Not great, but also too good for people who treat animals like an inanimate object.

if you want to work with high school kids who don't care about the job, then this is the place for you! if you want to work for a company that has ZERO ethics and doesn't care about you as an individual or what goes on in their stores, this is the place for you. if you want a manager who just wants to be everyones friend, and will give special treatment to someone who is lazy and gets away with everything, this is the place for you! hands down, the most RIDICULOUS place I have ever worked. way too much drama, and people being given far too many chances when they should be fired. they treat the animals terribly, always forgetting to get fresh greens for the animals that require them. not feeding them properly, and not cleaning their habitats. the "small animal" person has next to no knowledge about animals, like most of the staff. the store is NASTY!!! so dirty!!! store has had a lot of issues with mice and TONS of expired product. nobody there has any experience with animals for the most part, so don't ask any of the kids any questions, they won't know how to respond. manager likes to hire cute girls, even though they are horrible at the job or have zero experience. and if you are cute, you can pretty much make your own schedule! if you're a hard worker, you will always be in trouble and the managers will try anything to make you feel terrible. the store manager spreads rumors about his own employees! the work environment is totally hostile, all the younger kids will pretty much band together and make the older people feel like they're being left out...very childish behavior. and shockingly, the store manager condones it...you want to feel like you're back in high school? apply here! if you're lazy, prepare to be rewarded for not working...just hide out in the back room and be on your phone the whole day, nobody cares. you can pretty much get away with anything at this store. managers never pay attention! and if you do have problems, the store manager is a man child who won't listen to you, he will try to make you feel like you're complaining & whining. don't bother with the DM either, he's chummy with the store manager so he won't care either. if you do work hard, be prepared for the kids who are lazy workers to feel threatened and they will gang up and start rumors and spread lies about you. if you try to tell anyone there what to do, you will be labeled as a bully. I loved the job itself, but PSP+ is just awful as a company. it baffles me to be told how good I was at the job, only to pretty much be forced to quit, and not feel like I was a valuable enough employee to try to resolve issues and keep me. what a slap in the face! I am glad I have parted ways with this company, its an awful work environment lacking discipline and ethics. the only way you get ahead, is being flirty and overly friendly with the store manager. no thank you!

This was a well-rounded job that gave me lots of experience I will need for future jobs. Even though I mostly did animal care, I did many different other tasks such as stock and working the register. No matter what title you are assigned, you will most likely gain experience from all aspects of the store which is great. The staff here truly cares about animals. At my location, the store is locally owned, and the owner is kind and caring and obviously a huge animal lover. I felt welcome in this environment by everyone and I felt that it was an inclusive and accepting place for all workers. In every shift you are allowed to take a 15 to 30 minute long lunch break. Closing would sometimes be hard because we were often understaffed, but most of the staff was able to work together and make light of these situations. Working in animal care, there is a list of things that need to be done daily. Mostly basic animal care plus any disinfect that needs to be done (such as tank cleaning and fish tank scrubbing). It can be hard to get everything done in the time it is supposed to be if you are understaffed, but when everything goes correctly it is quite easy and definitely manageable. This is an overall great place to work, however, like with any animal store that is owned corporately, there were some restrictions at hand when it came to animal care. In a situation where I would immediately take my own pet to the vet, that was not an immediate option with the animals at our store. We would try to do any "home treatment" that we could, but there were multiple circumstances when the animal ended up needing veterinary assistance and we could not get it to them in time. Most of the time the staff would not even be doing anything wrong, but some animals would come to us from breeders already sick or in poor condition. I do think the staff and management truly cares, but if you are a major animal lover you may want to consider avoiding working at just about any pet store. Even when everything is done "correctly" in company terms, the habitats for animals that live at pet stores are almost always not big enough for a long-term situation. One of the hardest things for me to handle was caring for the bettas in the betta cups. This is one of those situations where nothing could really be done by staff and management, because this is just how things are done in this company, but it was still hard to deal with as someone who wants the best for these animals. 

Typical day working here isn't too bad. Tasks are easy but time consuming. I have learned a lot at this job in a lot of animal information on any animal we carry, tons of pet products and specifics on certain areas that require for in debt knowledge of animals. As well with being on stock with unloading truck and stocking shelves, being a cashier, taking care of any animals, and properly closing the store to the full requirements (sweeping, mopping, straightening, taking out trash, ext). Management is okay in some areas, for order based and getting store related such as getting in product or animals and keeping up to have product is on key, but to the management consequences on fults from employees is very unnoticed in my opinion. Said before a select of co-workers are fun and enjoyable to work with some others not as much unfortunately. Which leads to the hardest part of the job. This job is easy, what makes it hard is the lack of discipline in some of the employees who do not fulfill their duties when on the clock. This job falls on a team effort so when one employee does not complete their tasks correctly or non correctly it is left for the other shift to take over. I say non correctly because this has been a major issue just in the last couple months where basic tasks are not getting done in a timely manner, and they are being poorly done. Which it is all put onto my hands along with a co-worker that may or may not be on staff at the time. Which doing the tasks is not hard in any way its just trying to do my tasks along with the handful of the other shifts tasks can be a little frustrating considering they're getting paid for me to do their tasks and no consequences has been effective if any has even been applied, which is unfair in my opinion. Other than that, I try to make the best of my workday and I am generally a very cheerful person still  manage to get through the day and do what I can and be my best at it. When given the times with the co-workers i enjoy working with makes the job enjoyable even with the non-effective consequences. In my opinion once more, if I were in more power in management I would have a more strict tolerable level for scenarios such as these to make sure I don't over work my loyal employes and keep the employees that need some better training to work their weight. Doing so would keep peace with the work place and not have angry employees. From experience I know future employees would highly appreciate it.

I've been a cashier for over two years and once corporate took over, I noticed the work place going down hill. The only thing good is how nice your coworkers are and the balance in the work environment as well as lenient hours. However, corporate expects way too much from their young employees and doesn't pay enough for anyone to put effort in the work they do. Every meeting we get these "off the leash" papers where they talk to us like we're children and provide "activities" for us to do.  Secret shoppers was the biggest waste of money I have ever seen. Three secret shoppers per month, get a good grade or possibly lose your job and only get paid mininum wage. 

I didnt obtain my raise until I passed five "pet exams" two years later. My pay went from $8.25 to $8.50 (virtually nonexistent) but was still expected to meet a certain sale goal when on register. We used to have to ask every single person a million questions like "hello, how are you? Need help finding anything? Oh I see you bought dog food, want these treats to go with it? Etc" but all that accomplished was an annoyed customer.

 We're expected to accept a return that lacks the product and receipt.  For example, a man says his fish died but doesn't have any proof. Common sense told us to deny this customer, which we did, but he came back after complaining to corporate and flaunted his gift card in our faces. But this same corporate had no idea what ick was when a customer complained about her fish dying from it when she got a bad batch from us. We have to accept returns that are clearly not valid. An old filter put into a new package "oh I just got this the other day and it doesnt work," but it was clearly their old filter. They want us to meet a certain sales margin but how can we with all this confusion on returns? 

You cant make everyone happy. Instead of giving fishless "neighbors" gift cards, why dont you focus on making your coworkers happy? Like oh I dont know, like not taking forever to respond to a health hazard? Or fixing certain security cameras so our shrink rate isn't so high, and maybe fixing the store sign light so it isn't broken? A nice looking store is a clean environment, which may help the mood of the customer when they walk in. Pet Supplies Plus is just trying to fix all the wrong things. I wouldnt recommend anyone working here till corporate cleans things up.

I’m writing this review 2 years late but this was my first job ever when I was 18 years old (now I’m 22) I started from the beginning by I mean the store was empty and all of us who were hired, helped to put up shelves and eventually stock them and just getting the whole store ready for opening day. (We got paid during all those hours spent which were nice checks too lol)

 Now just like with any other retail store, you have your amazing regulars who’ve never given you a hard time and some others where you just have to put up with them. My time at PSP, the management there was always..caring, outgoing, reliable, funny and just great people to work with on my 7 hours shifts and the majority of the team members you got to work with were always wonderful people as well and the overall atmosphere is something I miss dearly..along with the animals! I often got to see dogs, some that were new and a lot of them regulars too and their owners were always really nice to see. Occasionally I got to see cats, a few times I saw, a hedgehog, guinea pigs, snake, parrot, bearded dragons..oh and a even a pig once!! 

There was always tasks to be done even when it might seem slow. For example if there’s truck, you break down product on the pallet and stock shelves where need be, straighten and tidy up products too, clean around the registers, making sure there’s no expired sales signs (especially after the day it expires on cause somehow we always miss a few and ends up in confusion on the customers end but we always have a solution to help and most of the time honor it) get stray carts from the parking lot, fullfil online orders..etc.

After a year or so working, you can start to take these courses (instore) and those can lead up to you getting a raise and also a higher position if you’d like. I had to unfortunately move to another state though before I could do that. I could have transferred too but the stores that are in the state I moved to are personally to far a drive to me and I don’t think they could compare to the store I worked at for two years lol.



Top Job Titles	Average Salary
Pet groomer 161 salaries reported	$21.73 per hour
Retail sales associate 117 salaries reported	$12.36 per hour
Shift manager 107 salaries reported	$15.22 per hour
Store team leader 69 salaries reported	$51,045 per year
Team member 87 salaries reported	$12.04 per hour

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