hospital manager

veterinarian

veterinary technician

veterinary hospital administrator

veterinary receptionist

PetVet Care Centers

2017 Petvet acquired the hospital I worked at since they opened in 2003 (24hr Specialty and Emergency). We made it thru Covid. Then they merged us with another acquisition and thought they could share the management team between 2 locations. Our location having managers part time at best. This breeds laziness and inefficiency.  Lack of any advertising also did not help our once thriving business. They downsized us from 24 hour emergency care to a 12 hour urgent care. Then Wellness care.  The staff, getting concerned,  asked many times about our decline being assured everything was okay.  After 22 years they closed our doors. (We were notified the week before Thanksgiving-Happy Holidays). The staff was very close and many worked with each other for 10-15 years.  They offered only a few positions in the “sister” hospital but we would have to go in for an interview!  So all though I’m sure this not typical of most of your hospitals, I would never refer anyone to work for PetVet or refer  their Bohemia office. I truly believe our hospital was friendlier (heard this many times from clients as they sometimes had to go to both facilities). Our team was a family. Our hospital was always clean and it was at least twice the size to accommodate many specialists. We also had a full time surgical team. Bohemia had surgery 1 day a week therefore our facility had to cover theirs/and our emergencies. Since we were no longer 24 hours they would then transport them back to Bohemia (at the clients expense) for continued post op care. 
(They also had the gall to send out  the holiday party invite almost immediately after telling us we’re closing!  Obviously we did not go)
Myself and the staff love what we do and really worked as a team and family. We managed on our own because giving our patients the love and care they deserve was always our top priority. Complimenting ourselves on great teamwork. 
Corporate is ruining the field. These are family members. But when corporate raises fees Every 4 Months with no oversight they are pricing us out. People can’t afford $13000! for a knee surgery. Or up to $20k if they’re sick. It makes me sick. I can’t afford the field even with my (not so generous) 50% discount ( it used to be 75%). PLEASE someone needs to look at prices. $110 for a bag of fluids?  You are ripping people off. Oh , and I’ll bet corporate gets bonuses on our hard work and client loans they need to pay for services. 


When I started this job the hospital was a privately owned AAHA accredited 24 hour multi-DVM practice centered on offering cutting edge gold standard medicine. GP, emergency, ortho, boarding, grooming, advanced imaging - you name it. The philosophy was in order to achieve growth you had to promote growth and it was super successful. Pay was subpar but the opportunities and advancement to learn attracted talent. Amazing staff, amazing clients, it was great - until it wasn't. Fastforward to selling to PetVet Care Centers - big price hikes, meager to no employee raises and a constant pressure to see more patients and generate more profit. We saw at least 10 extra patients per DVM per day for months, produced 140% more gross per DVM than the year prior and the kept demanding more, MORE! So the staff left, DVMs, CVTs, assistants, receps, kennel techs - they left in droves from burnout. I was doing the work of 5 techs, routinely staying late 2-3 hours past my shift, functioning at an exceptional standard despite it all and when I asked them to match what a comparable hospital was offering in pay they said "no tech is worth that". So I left and now they offer that wage to anyone new coming in. It's a revolving door of DVMs, managers, support staff and corporate regional managers because its a toxic environment. As support staff your opinion isn't valued, your loyalty will not be compensated and they want factory medicine, get em in and pump em out. It's a real tragic end for what used to be a gem in the community. Don't recommend working here unless you like doing 5x the work with no training/support/appreciation for sub-average pay with no room for growth/advancement/learning while constantly being told by corporate/management that you killing yourself for the place isn't worth a raise next year but don't worry they'll hire someone with half your experience at a higher wage.

I have been in this field for some time and worked at several hospitals this place is by far the worst company I have ever worked for.  They do not even give 3% raises per year.  It’s more like a few cents.  This place is always understaffed.  The quality of medicine is suffering due to lack of training and inexperienced staff.  Mistakes are made.  This is absolutely absurd for the prices they are charging people.  The doctors are great, the staff does care about the patients but the quality of medicine lacks.  This place is also the filthiest hospital I have ever seen.   There isn’t enough staff to properly clean this place.  I have seen blood and feces stains on the floor stay there for days.  When I brought up these concerns about the standard of cleanliness of this place it was ignored and my job was jeopardized.  They think their current operations are acceptable.  It’s an ER hospital and more than half of the staff doesn’t even know how to perform CPR.  All of their certified techs pretty much left so they trained assistants to be techs via a training coordinator that was not even certified herself.  Although some of the trained techs are great there is a disconnect because in all honesty you cannot train someone to be a tech in 6 weeks when certified techs have 3 years of education and a degree.  There are call outs every week with no repercussions so the staff that actually shows up gets to pick up the slack.  Don’t expect bonuses or incentives, you’ll get pizza that will give you diarrhea instead.  You will not be paid fairly for the current market.  For vet tech week the company higher ups were so generous as to give us a tray of chocolate covered pretzels.  ZERO staff appreciation.  Stay away from this place.  

Corporate:  Honestly, it felt like corporate had no clue what was really going on. They seemed so out of touch with what employees were dealing with, and lacked basic decency.

HR: Let’s talk about HR—if you can even call it that. The whistleblower system? Yeah, good luck. Feels like it’s just a one-way ticket to the people you’re reporting. Nothing ever seemed to change except maybe job security if you pushed too hard.

Regional Manager:

From my experience, let’s just say honesty wasn’t their strong suit. If they said the sky was blue, I’d double-check. The focus seemed to be more on keeping corporate happy than actually fixing problems. Things didn’t seem to improve unless there was some major pressure, like union talk.

Hospital Manager:

I don’t think I’ve ever worked somewhere where a manager contributed so little. From my perspective, they weren’t around much and didn’t seem interested in recognizing anyone’s hard work. But if you pointed that out? Yeah, not a great idea.

Pay and Advancement:

Raises? Don’t hold your breath. I got a five cent raise one year—literally—and was told, “Congrats, that’s your raise!” Advancement? Forget about it. Felt like they just wanted to squeeze as much out of you as they could without giving anything back.

Overall Company Culture:

If you’re cool with being lied to, undervalued, and overworked, this might be the place for you. It felt like profits were all that mattered, and employee well-being wasn’t even on the radar.

To the Company:

Look, I’m not saying this to be mean—just honest. You’ve had plenty of chances to fix things, and nothing’s changed. Take my opinion as a reality check and maybe try treating people better. 

Impossible expectations, a heavy patient load, and understaffed, underpaid, and poorly supported support staff. A typical corporation that only cares about profits over quality of service and patient care. Work-life balance is nonexistent. Expensive health insurance. They offer attractive signing bonuses, but be cautious before accepting them, as you may be required to repay the gross (pre-tax) amount if you terminate your contract early. They offer "mentorship", but their idea of mentorship consists of exposing you to high patient loads (their goal is to get you to 15–20 minute appointments as soon as possible, even as a new grad) while providing mentor support mainly through messaging with a veterinarian who is often working at another hospital. This approach is inefficient, exhausting, and ultimately not in the best interest of the patients or the employeers. They claim to practice high-quality medicine, but behind closed doors the reality can be very different due to the heavy workload and the constant pressure to work in a rushed environment. Even if you accept a position in general practice, they may still expect you to see emergency and urgent care cases ‘between appointments,’ at the manager’s discretion rather than your own. They offer low-cost initial appointments that negatively impact your production, and clients often take advantage of them.

One of the most toxic environments I've ever been a part of.  Their health insurance costs are outrageous, you're better off getting your own through a private entity.  The management is atrocious.  All they care about is getting more money for the company.  The people who run and own the company are former restaurant owners with no knowledge of veterinary medicine or how it should be ran.  They promise advancement but when you try to pursue it, they tell you no multiple different ways.  They keep the most toxic employees because they work well, not caring how they treat others.  There's no accountability for employees that make derogatory comments about homosexuals and how they wish they would all be tossed onto their own island to die.  They get mad when you don't come in on your off time when they're short staffed.  They may schedule you for 12 hour shifts, but know that you'll likely be there for 15+ because of employees that aren't held to a good enough standard to do their work well.  They don't pay their bills, resulting in their internet and electricity being cut off, and they don't pay their relief veterinarians or internal medicine specialists that they bring in.  Good place to make money if you need it urgently, but overall definitely not a good permanent place of employement.

As a veterinarian in school we are told over and over to not work for corporations, because they will not allow you to practice the medicine that you want to practice.  This is not true of the PVCC corporation.  They are essentially a silent partner and allow you to be the best you can be.  There are no mandates to follow about treatment plans or "policies" where each similar case is treated the same.
Overall I come to work and treat my patients and clients with respect and the way I would want to be treated and PVCC stays on the back burner.  Obviously they are running a business so you have goals to meet and when those goals are met you are rewarded in the for of a pro-sal agreement.  
The hours are flexible and allow me to have great work life balance with 3 day weekends and a variety of shifts to see fun and interesting cases, we never get bored.  We have 2 locations again adding to the variety and amount of cases that you have.  
The support staff does a great job of managing the schedule so that you aren't typically overwhelmed and the day has a nice flow.  PVCC encourages all staff to expand their knowledge base through CE and webinars, the equip us with electronic plumbs, memberships, etc.
Overall has been a great experience coming in from privately owned practices to the corporation life.

Working for PVCC has truly destroyed my passion for veterinary medicine. When I first transferred to my hospital from another clinic, I was excited. The coworkers seemed great, hospital manager was great, my first ~year there was pretty reasonably enjoyable. In the last year, the hospital manager of 20+ years has left, there’s a whole new support staff from when I originally started less than 2 years ago, they’re cutting hours due to “payroll budget”, but wanting to slam in as many appointments in a day regardless of how we feel about the workload. The current hospital manager has no business being in the role they are in. Coming from a very poorly maintained one doctor practice to a very high standard of care 4 doctor practice, that person is slowly destroying the clinic. Two employees were recently written up for not leaving early when they still had patients to tend to and another doctor and techs running behind so they helped them catch up. When asked what the write up was for we were told “insubordination”, but was also told to feel like we weren’t getting in trouble for helping out coworkers. The corporation as a whole is a joke, and the clinic I currently work for is slowly dying. Highly recommend considering much thought into working for a PVCC hospital. 

If you are a veterinarian thinking of selling your business to PetVet, consider other corporations.  This company will promise you the moon and the stars to make the sale, but they will not follow through on their promises 
This company practices cookie cutter management.  They will not treat your hospital as a separate entity.  All they care about is the bottom line.  They will increase costs to your clients, cut staff hours and change everything from logo to website and hours of operation.  They make veterinarians sign a Prosal agreement with negative accrual.  If you are in a slow practice, it will be very hard to make production because the negative accrual keeps rolling over from month to month.  They do not care about veterinarian's opinions nor will they invest in your professional advancement if you are not producing enough.  If your hospital is not meeting financial targets, they will not make any improvements or invest in new equipment.  In the two years they have owned our practice there has been minimal growth (mainly due to increasing costs to clients) and the practice is no better.

While the remote work situation is awesome the overall culture is trash and there are many areas for improvement.  The salaries are way too low for a billion dollar company, the lack of diversity, the lack of qualifications for those managing recruiting ops is indicative that the org does not know how to run this part of the business.  They treat contractors as outsiders and showed no gratitude for the contributions contractors have made... they made hires without ever looking within their current talent pool and made promises of offering full time roles but didn't. This is not the org to work for as they don't practice diversity, hire from within or treat staff properly.  They couldn't even tell contractors the roles were coming to an end, they never thanked them for their work, they never acknowledged anyone other than their fte staff who would be nothing without contractors... its a poorly run org and business owners need to stay away from Pet Vet Care Centers 

Top Job Titles	Average Salary
Hospital manager 6 salaries reported	$69,333 per year
Veterinarian 28 salaries reported	$193,839 per year
Veterinary technician 3 salaries reported	$18.50 per hour
Veterinary hospital administrator 3 salaries reported	$101,167 per year
Veterinary receptionist 11 salaries reported	$16.27 per hour

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