call center representative

customer service representative

hvac technician

customer care specialist

service dispatcher

Petro Home Services

First off, I'd like to add that this job will run you to the ground. You are forced to work mandatory 6 day work weeks with very short notice or respect to other commits. Secondly, this is a 24/7 company. Now this may sound good to their customers but it comes at a great cost to its employees. Snow storm, tornado, tsunami,- THEY DON'T CARE! You are expected to truck into work regardless of weather conditions. Even if the state has declared a State of Emergency, Carroll Home Services wants you at work. It is ridiculous and speaks volumes of the way they care for their employees safety.

This company also has a "buddy" system. Meaning if there are any promotions on raises to be given (not since I've been there) they will go to the person who is in favor with the hiring manager. NOT the one most qualified for the job. And I think one of the things that annoys me most is the "multiple positions" role. I started out as a CSR 2 yrs ago. As a CSR you are hired to answer calls and billing questions. However, once your training has started you are to make outgoing calls (because they barley get any incoming) cold selling service polices and trying to push oil deliveries on people who have said multiple times in the notes "not interested".

As far as the atmosphere, this would probably the worse one our ever worked in. Morale is very low because you are expected to work every second of the day and not communicate with your coworkers. Pretty much everyone that works for the company seems unhappy and it shows tremendously. They also have video camera in the OFFICE. There is no money being passed around the office therefore I find it mind boggling that they need a surveillance camera to watch employees type at their desk.

Quite frankly, this may be the worst job I've ever had. All of the managers micro manage and nobody in the company, even from the corporate office, treats you like you're a worthy employee. My experience with Carroll Home Services has always been belittling to say the least and after 3+ years with the company I am desperate to leave.

I have to say training for 4 weeks in this company, they are selling you the dream. The opportunity to be successful and get where you want in this industry. While you are in training it starts to feel that you are finally in the right path of your career. The minute you get out of training everything just changes, all you see is managers monitoring, nitpicking every little things. You come to a conclusion of Lies , lies, everything Petro Home Services cared about is you doing overtime , instead of 1 hour lunch they start cutting it to 30 minute lunch. They monitor you ALL THE TIME. They nitpick everything ; I didn’t appreciate that my schedule was 8-5pm and out of nowhere without me knowing it changed to 10am - 7pm. If you get sick they don’t care, instead of saying please feel better. They asked let us know because you are in the schedule tomorrow.Your family matter is not important to them. All they care about is for you to take those high volume calls and fix problems that was made from other customer service representatives . Most customers call back complaining they were on hold for too long just to speak to us , or an issue wasn’t resolved. I find this company overall very very disorganized and expect you to not have a life outside of work. Through all these circumstances and how some people may say oh it is a hard job but stick with it. Let me tell you if it was a good pay job and the benefits were a little better and if it was a company who believed in teamwork. Believe me I would’ve stick with it. But I am not going to stay with a job where my work and dedication is not appreciated and on top of that dealing with customers who are very disrespectful over the phone and yelling on top of their lungs because someone else didn’t provide them with the right information. While I am trying my best to solved their problems . I believe I deserve a better job where I am respected from managers , and customers & where I will be getting more hourly pay than what I was getting in this company. 

not much growth for career advancement, unless you are a good looking female.  management prefers to advance new hires over longer standing employees. the company states there is room for growth, but the same people in upper management never relinquish their positions. 
workplace culture is poor.  most of the co-workers are friendly, a majority are middle aged women who have been with the company numerous years who get by doing minimal work and don't rock the boat with procedure.

the job itself is easy, but management will find meticulous ways to make this job more stressful than it needs to be.  most of the calls from customers are because somebody else did not that do their job correctly or they are waiting to hear back form another department.  instead of doing a good job with the customer by deescalating their concerns for the company, it's more important to follow ancient and outdated guidelines set forth by management.  be as robotic as possible and turn off your brain.

used to be a fun office environment, but changes in upper management have led to low office morale.  supervisors are very passive aggressive and spend most of their days socializing, not doing work. supervisors are notorious for targeting certain workers.

overall the job is easy, but the micro management is too intense.  high turn over rate.  they can be stingy if you need time off and harp on doing overtime (when its not needed).  not hesitant to write people up, even if you are a minute late!

I look forward to going to work every day, there is always a new and different challenge. I realize that no matter how much you think you know, there is always should be room for learning more. My place of employment is  very productive workplace with lots off training, lots off overtime during winter months and a very comfortable environment. Once you start working for the company you have to go through a training process for about one month, after one month when you have completed the training , you get a company vehicle then you are on your own. I think this is a great process especially for inexperience techs. And management is responsible for this process, I think this process makes great managers,, because they pave a way and uses a turnkey system for all employees to follow. The hardest part of the job is driving 100 miles during rush hour, chances are you may not get to the clients home  or business on time. Once you get to the job and meet your client with a pleasant greeting, find out what issues they are having. Once the problem is solved, everything is up and running and I see a smile on my clients faces, that is the most enjoyable part of my job.

From a customer service standpoint only - this is not the easiest job in the world. You have to really want to help customers for it to be fulfilling. They call in to complain - many times, rightfully so. Not everyone is going to be able to handle it, and that’s ok. But there are also many customers who are happy with us. Like with everything else in life, you get out of it what you put into it. We are constantly growing. Things change all the time. It is a 24/7 industry. People need oil, propane or AC all the time. These are necessities, not luxuries. Our customers need us to be there for them, and of course, we need them, too. Nothing is going to be perfect. One particular downside is that vacation time is reserved for May (possibly April?) - September. The other half of the year is extraordinarily busy. Such is the nature of the beast. But it does help you develop an appreciation for the quiet times. You need to have an open mind, be at least somewhat flexible, receptive to constructive criticism, keep a level head, stay above any negativity and adapt to change - same as everywhere else. And don’t take things too seriously. Stick with that, and you’ll do quite well.

Working at Petro Home Services has been one of the most emotionally and physically draining experiences I have ever had in a workplace. The environment often feels toxic, stressful, and deeply unappreciative. Customer service representatives handle nonstop back-to-back calls daily, sometimes close to 100 calls, while management and higher-level staff appear to take significantly fewer calls and spend long periods idle. No matter how hard employees work, it never feels like enough, and there is constant pressure, criticism, and threats of write-ups or job loss. Employees are frequently blamed for customer conflicts, even when incorrect information comes from management. The culture often feels like “do as I say, not as I do.” While the company offers health benefits, limited vacation time, and occasional appreciation events, the compensation and support do not match the level of stress and pressure employees endure daily.

In the beginning the company like many others seemed to be a good atmosphere and they promised the sun moon and stars. In reality upper management gave little to no training or support. For the most part they seemed to have a vision of what they wanted to accomplish but in the end showed that their expectations were high and they wanted the lowest person on the totum pole to accomplish the goals with little to no guidance, no support, and in the end showed that the only thing that mattered was keeping the stock holders happy. My position was dissolved along with my department after a large acquisition and in turn I was offered a position that was less than 15% of my normal salary in hopes of me accepting it and handling the same amount of territory and responsibility. Was just a attempt at them saying take it or leave it. 

Would not recommend this company to anyone with the current leadership in place.

As a customer service rep I handled 40 -60 inbound calls per day in season (Fall / Winter).  Calls pertained to scheduling deliveries, creating service work orders, billing and taking payments.  
There is Quality Assurance every 2 weeks to coach on areas of improvement if need be.  It was hard to listen to myself on calls at first but I got use to it after a while.  
Carroll is a 24/7 company so I already knew when I was hired that I would have to work weekends and some holidays. Both were paid at OT rates so it was worth it. 
Unfortunately,  I had to relocate but the hardest thing was to leave my co-workers.  We really had a great group that was always willing to help you out.  I can truly say I made some life long friends here.
Management wasn't always on site depending on shift but I never had a issue reaching anyone by phone if need be.  
A definite perk was  that you could always find food in the lunch room that was put out for the group.  My favorite is Panera Friday breakfast!

My typical day at work is collecting and checking boiler inspection cards for inspector, then sending them to management. Billing the service calls within my division. Typing up proposals and sending them out to clients. Scheduling boiler inspection appointments and service calls when customers request. Calling clients and asking them questions to collect service tech performance ratings. My coworkers are very efficient, harding working, friendly, and fun. The hardest part of the day is filling in the holes, it could get quite slow and boring especially in the summer months. The most enjoyable part of my day is doing the billing, I enjoy working with finances and it never gets boring. I have learned about boilers (codes, requirements, names, sizes, etc.), maintenance on boilers and oil tanks, and names/prices of parts the service techs work with.

Completed home heating oil deliveries on a 6 day work schedule, 5-6am start time, until completion of work given or told otherwise by management.  At this job I have learned to pay close attention to the duties I preform each and every time.  A mistake can end my or someone's life, and even damage property, costing the company thousands to millions of dollars.  Co-workers are all good people and willing to help out when needed.  The hardest part about this job is driving a tanker truck full of liquid in rural areas in poor weather conditions.  Most enjoyable part of the job is being on the road and providing an important service that really matters to people.  Most customers are happy to see you when you arrive, because you are providing them with resources to heat their homes for their families.

Top Job Titles	Average Salary
Call center representative 50 salaries reported	$18.69 per hour
Customer service representative 31 salaries reported	$19.13 per hour
Hvac technician 17 salaries reported	$33.17 per hour
Customer care specialist 7 salaries reported	$20.00 per hour
Service dispatcher 22 salaries reported	$21.00 per hour

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