customer service associate / cashier

sales

operator

cashier

security guard

Phantom-Fireworks

Expect to get as many hours as you can during the 4th of July season, then nothing as soon as the 4th is over. Be prepared to be on your feet all day - cashiers have no stools. Short breaks, but they do feed lunch & dinner during the busiest days. Customers sometimes become belligerent & management tries to handle them but sometimes cannot be located. At the check-in desk, I've had customers threaten me over coupons or not being able to take lighters in. There is a security guard some of the time, but many of them seem new and don't know their responsibilities yet. If the 4th of July falls at the end of the week, the money is worth it (holiday + overtime) but otherwise, it's minimum wage. I've worked here for 3 years and have so many stories of crazy things happening. Employees have good solidarity here though - I genuinely enjoyed my coworkers. Managers do try their best, but the company really needs to have more trained employees during the busy season as most of the employees are temporary seasonal workers with zero training. If you're a girl, expect to work check-in desk (best work because there's a stool), cashier/bagging, or sales floor. Sales floor girls can accept tips, and some customers have been known to tip $20-$60 for assistance. If you're a boy you can expect to work in the stockroom and on the floor, but most of the guys don't get tipped.

I learned a lot of valuable skill sets while working for this company. I have worked for them for three years now and have enjoyed learning more about the firework business and how to manage a unique business like this one. I started off as a cashier for the company and found that I enjoyed learning about the different types of fireworks. When I became third key holder my second year, I learned a new set of skills in business management that allowed me to successfully run the store in my third year with the company as second key holder  and apply it to my own career in acting. My coworkers are fun to work with but also very dedicated to their work. The most enjoyable part of the job was working with my coworkers. We worked well as a team and were able to build great friendships through the process. The hardest part about the job was associating myself with the different policies regarding firework safety and management. However once you understand the laws and procedures, they are very easy to retain.

All I really have to say about this place is the owner of the company is the worst person ever. He doesn't care about the employees. The management is great though. They make it a great place to work. Customers are rude though. They act like they are the most important people on earth. Also if you don't accommodate to their needs they get mad. You can be standing in front of a product staring at that exact product and they will ask where that product is. It's the customers that  make it a bad place to work. During work hours though it does suck cause if you're a cashier you don't get more than a 10min break for working a 8hr shift. which is technically against the law. Also the stock guys are out of control and when the company buys food, the stock guys eat all if it within a day. They have no regard to others.  So if you like some extra bonus cash for summer, by all means work there, but in all honesty the money isn't worth the stress of working at this place. The work season is only from June to only after the 4th of July.

A typical day at Phantom would be boring until noon then stock or clean and sometimes cash people out. Then relax for a bit and do some more  stocking the shelf's and helping people look for what they want then cash some more people out. Late at night I would be Cashier until until closing time then clean and count down my drawer. I did learn how to communicate with people in the workplace better, I also learned how to be a cashier, and learned how to manage a workplace by watching my manager do it. The culture was good at times and sometimes it could be crazy especially around the 4th when it was our busy time. Hardest part was to deal with was the customers, they could be difficult at times, and it could be difficult to work with some of the employees as well. The only days that were really challenging was the few days leading up tot he 4th and the day of the 4th. The most Enjoyable part for me was people the new people and learning and bettering my communication skills.

Working at Phantom Fireworks can offer a unique retail experience, especially if you're interested in the pyrotechnics industry. Employees often mention a fast-paced environment, especially around key holidays like the Fourth of July and New Year's Eve. They tend to appreciate the opportunity to learn about different fireworks and safety measures.

The job can involve providing customer service, stocking inventory, and ensuring the store complies with all safety regulations. During peak seasons, the hours can be long, and the work can be quite demanding due to the high volume of customers.

Many reviews highlight the excitement of being around fireworks and the joy of helping customers plan their celebrations. However, like any retail job, it can come with challenges such as dealing with the occasional unhappy customer or managing a large crowd.

Overall, employees who have a passion for fireworks and enjoy a bustling retail atmosphere may find working at Phantom Fireworks to be a rewarding experience.

I worked at phantom for almost 2 years taking a position i was told would be temporary in hopes of advancing in the company when positions became available. I quickly realized this was not the case. Out of season is boring work of sitting around and seeing a customer once a week. The biggest issue with the company is the lack of pay employees get during the season. Phantom employees do not receive regular overtime hours. I worked an average of 70 hour work weeks building up to the week of the 4th of July and was being paid 3.50 an hour for overtime. Phantom also found  a loophole that managers could act as in store security. So instead of hiring a company to do security, the managers had to go through a hiring process with a different company to become store security. This would be ok if we were being paid more but any dollar we would of have made from that was fronted from our yearly bonus. Working 18 hour days for these people was not worth it.

Phantom was really easy to get into, if you are a promising person and you pass your background check you will get hired. There is little to nothing to do outside of the 4th of July and New Years. Depending on the store, New Years is even slow. During the peak seasons, you are expected to work 120+ hours a week with no days off and you get little compensation for doing so. You have to work 16-18 hour days. The only plus was the provided food during the week of the holiday. The pay does not equal the work. Working there is largely based on seasonal workers who have little to no experience in the industry. They hire anyone who passes a background check. There are "bonuses" given out to management, but it's not what is deserved. The CEO has to have his hand in everything so everything takes 3-4 months to get processed.

I learned from this experience how to work under pressure and how important good communication and teamwork is. I also learned how important it is to understand the in's and out's of the store. The management was nice, however their planning was poor. We often have two or three cashiers on a busy rush day or 7 cashiers on a slow day and people get sent home for too many hours halfway through. The workplace it's self is nice and clean and the technology is always working.  For me the hardest part is closer to the 4th when we are packed and people sometimes leave their station or we are low staffed. The most enjoyable part is getting to hear and see where people are coming from, as well as getting to see peoples excitement on prepping for the holiday. I enjoyed this job even though there were some problems and i think that this is a good summer job for teens. 

a typical work day at phantom is usually a successful one. in the beginning they teach you everything you need to know and are usually very patient with you as you are learning in your training. management is wonderful and in there every day to answer any questions you may have and are very patient with you. co-workers are typically very nice. once in a while there may be a little problem but was usually figured out and over with before the end of your shift. the hardest part of the job for me in the beginning was learning where everything went when someone asked where a product was or putting products back on the shelves but i quickly learned and it was no longer an issue also another hard part was dealing with unhappy customers but management handle them wonderfully. the most enjoyable part would probably be the amazing co workers making the work day and work place wonderful.

Honestly it's a joke at times how far the place has come over the years only to be so mismanaged locally at certain stores. Storefronts all update and look neat, new product rollouts each year, but not real loyalty to employees that have worked for the company for years. Little to no upward advancement opportunities, heck, if you ask after 7 years of working in the stock room to learn how to operate the forklift to help with productivity or provide a real world trained function you basically have a bunch of managers bumble about and start to spout off excuses why they can't train you and certify you on a basic function of the job.

Great company, awful treatment of long-term employees. Management tends to favor heavy nepotism and anyone they are buddy-buddy with are shoo-ins for minor management roles, even if they are physically incapable of performing job their job functions regularly.

Top Job Titles	Average Salary
Customer service associate / cashier 2 salaries reported	$14.50 per hour
Sales 23 salaries reported	$3,500 per month
Operator 36 salaries reported	$7,278 per month
Cashier 7 salaries reported	$13.57 per hour
Security guard 2 salaries reported	$15.25 per hour

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