security officer

armed security officer

law enforcement officer

office assistant

human resources assistant

Phelps Security, Inc.

Having worked for several contract security companies in the past so far this one has been the best. The administration (Family Owned) is not top heavy very minimal. The companies internal issues are nominal. Their supervisors are not bad, and most of the employees are pleasant. This company has a lot of indoor post resulting in a lot of contact with the client and their employee's so proper uniform appearance and grooming (Nothing other than a mustache, no jewelry, and tattoos may be an issue) is key which is a good thing or you will be noticed not in a good way. The company does try to hire the best applicants (However they do have contractual obligations to fill), and place people who stand out as supervisors. They have a variety of posts walking, standing, vehicle patrol, etc, a written progressive discipline system, only two free uniforms which can be an issue if you work full time. You can get an employee discount .08% for cell service with AT&T. Free unarmed security training usually $50 value, but as always its low pay (Due to contract), no retirement, a limited Church Health Center medical benefit after 90 days (Which is not compliant for Affordable Care Act) and of course the company does not pay anything towards premiums, or offer a flexible spending account. No paid vacation, holidays, or sick days unless the post you work provides it in the contract which is really rare. This company employs a lot of older people ex-military & professional types. Many of the regular employees have worked for the company for 10+ years which is almost unheard of in Memphis. As such they have many post they have kept for 10+ years another unheard of as some companies change posts monthly. Due to this they are highly restrictive on unexcused time off, tardiness, leaving post without proper relief. You are paid bi-monthly and sign for your printed schedule so you know when and where you are working which is a plus if you work full time. This does not mean they will not call you if they need someone to fill a post as all companies do that. To explain my ratings above Job work/life balance is only 3 stars because the nature of contract security is a 24/7 365 business so I would consider it restrictive hours days/nights unless you work in a bank standing post only. Job Security/Advancement you can always advance but the pay will likely stay the same as its set by the contract with that client, and with it being contractual the contract needs to be renewed usually every two years or so and there are never any guarantees in this economy you may do everything right but the client may not be able to pay or want to pay for security. Although this means you may be transferred to whatever the company has open at the time you may suffer a loss in hours till they find somewhere else for you to work (As a sub-contractor) you will still have a job the company rarely fires anyone for this but you may work a different post each day temporarily. This is not a negative opinion of the company itself, and I would likely rate all security companies I have worked for with the same issue its just the nature of the business. Given the contractual nature of the business I cannot fault them for not having any of the benefits I mentioned above as they could not afford to operate if they did offer those benefits (Most employers locally now days offer only some or one of these additional benefits anyway). They do not hide the fact that they don't offer these benefits (No one has ever lied to me promising me something they can't deliver), and I give them an A for effort on offering what they do, because I have worked at places that just did not care.

Phelps is a family-operated business in Memphis, TN that provides a wide variety of security services for various clients. As a security officer at Phelps, you don't really have many expectations placed on you. Show up on time for your shift, stay on your post during your shift, and respond appropriately to anything that happens during your shift. The supervisors are great because they worked the same assignments they trained us for. My supervisors were very friendly and understanding, to the point that they stood up for me whenever a concern about me came up. If you do what you are expected to, are honest and follow instructions, you will fit in well with this company. 

The only problem is that, since the company is family-run, there are limited opportunities to advance. None of the executives I met were outside the family, which was disappointing for someone like me who is very ambitious. But for someone who just wants to have a decent job, this is definitely one to consider.

I suggest before starting employment with this company look at other security companies. The Armed supervisor is a retired MP in the Nsvy and the only person I respected in upper management. They claim to have training from former military operators yet a civilian wrote the post orders. They have decent accounts but you make $8.00 an hour.
Something is wrong when the owners drive nice cars, and live in nice homes while employees running their company struggle. After leaving This company and working security while in college I met many people that have worked for this company and only had negative things to say. The field supervisors are great. The office aside a couple dispatchers are not good in security. In the end it's a job. Memphis security is a booming business. Other companies start out at $11.00 per hour,

I provided overwatch using a mobile unit for a small exclusive community with tree-lined streets, manicured lawns, with homes appraised in the millions where business and professional people resided. The neighborhood was immaculate. Though it was a challenge to control access roads because all the streets were municipal except for the apartment complex which was gated. The most enjoyable part of the job was the people. I enjoyed the trust and gratitude of the residents.  As a result of my investigation, police were able to recover a resident couple’s car that had been stolen from their Church parking lot. Albeit, there was a criminal element that regularly prowled the perimeter, so providing a security presence was essential as a deterent.

I had a good experience with Phelps. Everything was fine until my supervisor crossed the line. I went to management to address the issue and they immediately sided with the supervisor and told me I would be moved to another post. I was on morning shift and they moved me instantly to night the next day. No time to adjust, no questioning the supervisor, and a huge cut in hours. I'm not one to cause drama or problems in the work place, but the way they handled this was enough for me to seek employment elsewhere. Overall I wouldn't recommend working here. If you plan on working here, it will be fine until you ask for something. I never asked for days off or called in either. Don't bother. Very strict and in my opinion only care about you working, not you as a person. I have no issues with Phelps overall.

I have been with the company for 10 years. During that time I have witnessed nothing but professionalism and growth. Although it is most definitely a family owned company, their years of experience in the industry have made them a reputable and competent establishment. The company has implemented new software providing employees with access to Direct Deposit, electronic schedules, and electronic/app based timekeeping. Management does expect team members to perform daily, adhere to Employment Agreement, and to communicate, but it is a positive work environment with growth opportunities. Performance is key though. Everyday is a new adventure, with a constantly evolving work environment.

I've been with the company for a little over a year. The very first security company that doesn't offer holiday pay. I love my driving posts, as I work alone. Little room for advancement unless you go armed, which doesn't pay much more. This job is more ideal for a retired person looking for supplemental income. However, you can work 24 hours straight and they would have no problem with it. They love yes men. I have learned to say no firmly. I worked 17 hours one day with like an hour inbetween to get to my next post.

Let’s see.. if you want to feel like you’re annoying or rude to your coworkers all day by calling them multiple times in a row and leaving tons of voicemails asking to work more shifts than they want to, for horrible pay, then this job is for you. It’s sad what people make there after being there so long… it’s sad how employees are treated… they do no have enough employees for the amount of places they need to cover. You’ll never have any down time. You’ll always be stressed out, and if you don’t get people to answer their phone to work more, you get accused of not getting anything done. They advertise lunch breaks and I have yet to see anyone take one, besides the bosses. Couldn’t pay me more money to work there! 

What is the best part of working at the company?
I liked most of my co-workers. The work was easy

What is the most stressful part about working at the company?
The owners do not have their employees best interest at heart. They do not communicate well. The owner and CEO is very unprofessional and rude. They run their business with an antiquated business model which is very inefficient. 

What is the work environment and culture like at the company?
This is a very toxic work environment. The employees are not treated well and are underpaid. They have a high turnover of employees due to their inefficiency to train and support their employees in their assigned positions.

This is the most unprofessional security company I have ever worked for. The CEO fired all officers who were not able to drive during inclement weather.  Most officers had no disciplinary issues and had only called out once. The people that work in dispatch will call you all day long to try to get you to come in and cover a shift. I felt like I was in a toxic relationship with this company.There is very little room for advancement unless you are a Phelps meaning a member of the family. This is the mom and pop of all security companies. It’s family owned, it’s not a corporation. Please do your research on this company. Don’t waste your time apply with a corporate security company. 

Top Job Titles	Average Salary
Security officer 10 salaries reported	$14.00 per hour
Armed security officer 6 salaries reported	$17.92 per hour
Law enforcement officer 4 salaries reported	$47.50 per hour
Office assistant 1 salary reported	$16.00 per hour
Human resources assistant 1 salary reported	$13.50 per hour

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