Philadelphia Phillies

I was with the Phillies as a post-grad intern (Sales Associate) and then a full-time Season & Group Sales Representative; total years there were October 2021 through August 2025.

Great environment and the front office staff is pretty good/welcoming, but they are a bit understaffed for the demand. During these years, the team has been performing well and fans are flooding the phones and emails for ticket demand. However, the Phillies rank right around average (or right below average) in terms of front office personnel across the MLB, as I've heard a few times from managers/directors. This being so, the inbound volume and constant workload that is demanded from so many fans interested in purchasing tickets and attending games can catch up to you pretty quickly.

The front office has many managers, directors, etc., who have been there for many decades, but the younger workers (Sales Associates and Representatives of the Ticketing and all other departments) usually have a high turnover rate that lasts maybe 3-5 years at most, if that, and promotions are not that easy to come by. During my time, they had a Coordinator position open for over two years and did not fill it for whatever reason, even though there were at least two top candidates for it (yes, myself included). Furthermore, the All-Star Game is coming in 2026 and there is a common understanding/feeling that the office will restructure dramatically at that time due to the expected retirements and resignations after that season.

Great place to work if you are a sports fan (especially baseball) and want to get some quality skills/experience under your belt, but just be prepared to have your workload and professional life heavily dictated by the fans and on-field performance. Plus this is a summer sport, so be prepared to work significant overtime hours and late nights every home game from March through September/October, then most major sales campaigns are in the offseason from November through January.

o	Responsible for suite, season, and group sales for various clients ranging from individual to corporate clients. 
o	Completes projects assigned from different departments such as Community Relations, Human Resources, Suite Sales, Season and Group Sales, Premium Sales, and Ticket Office duties. 
o	Uses efficient customer care etiquette through phone conversations, face to face interactions, and through written and verbal correspondences with clients. 
o	Plans and executes group outings for clients of the Philadelphia Phillies by securing preferred venues, tickets, food and beverage options, as well as any entertainment requests.
o	Updates weekly Corporate Suite Availability Grid which shows how suites have been leased seasonally, have been sold on an individual basis, and how many suites are being used internally for client entertainment. Presents grid at weekly staff meeting to report sales revenue
o	Processes and sends out weekly ticket donation requests that are sent to the Community Relations Department from numerous foundations, schools, and non-profits for charity events. 
o	Manages game day activity as the assistant ticket vault manager during majority of games by balancing ticket sellers settlements, players stipends, and banks that different departments request to use during the season

An average day consists of arriving and preparing the dining room for upwards of 150 people. Set tables, utensils, special folded napkins. Review the entire menu, which changes daily, memorize and be prepared to assist guests with choices. Review entire wine inventory and be prepared to assist with choices. Guests arrive and seats are given by the hostess and from there we set out bread basket for the table giving the guests a chance to make menu selections. Take drink orders, which include beer, wine, juice, alcohol, etc. Guest selects salad choice, main course and dessert. Systematically bring out meal portions together for the whole table in units. The most difficult part of this job can be navigating multiple tables of 6-12 people or more at the same time, while being efficient with serving them dinner/lunch. The workplace culture is very fast paced but very caring and helpful.

A typical work day here at Citizens Bank Park is maintaining the premises of what's planted, and what we actually begin to work on with improving. I learn ways of identifying plants and the requirements they take within being planted in various locations. Management here is pretty good at Citizens Bank Park. The hardest part of the job may be when working in groups of five, there may be many disagreements but I always mention to the team how important communication is and the role it takes in order to accomplish the assigned project. The most enjoyable part of the job is always learning new things and ways of improving the landscape. Also going on trips and idenfying new equipment and plants to learn more about.

Provide telephone customer service to create relationships with fans, encourage ticket sales and resolve complaints. Work with Marketing Department and Special Projects to plan college night series to attract younger demographic. Assist Fan Development and Special Events staff with community outreach programs and in-ballpark promotions. Trained and worked as an ambassador for MLB’s Ballpark App. Guide tours to educate adult and junior groups about the ballpark, organization and its employees.

A typical day at work would be getting the players ready for the baseball game. I would arrive 7hrs before every home game with my co-workers to make sure all the uniforms and clothes from the previous game were put in their lockers. I learned how to manage my time and juggle more then one task at a time. My managers were great in communicating daily tasks and were always available if help was needed. The most enjoyable part of the job was being around millionaire professional athletes and seeing that their just normal people.

What is the best part of working at the company?
Best job for a baseball fan. Flexible and understanding with life outside the ballpark.

What is the most stressful part about working at the company?
Very few stresses. You deal with some difficult people but I've seen worse in retail. It can be freezing or very hot.

What is the work environment and culture like at the company?
Like a family. Very easy to talk to management and higher.

What is a typical day like for you at the company?
Assist any guests with questions, watch some baseball, take care of any issues that arise.

To be able to meet hundreds/thousands of people during a season and talking baseball, or just saying hello and making them feel welcome to the ballpark provides a great feeling. To be that person they relay on to get them to their proper seat, provide them directions to what they are looking for is very satisfying. Then there is the baseball part, to be apart of the Phillies atmosphere and talking baseball with fans is goes beyond what words can describe.

Fast paced, fun, freindly work environment. Many people do multiple jobs, I was no different. I wore many "hats". As a result very battle tested and very well rounded. Managed employees 4 of my 5 seasons there. Co-workers were excellent. Overall a fairly young group. Hardest part was the extremely long hours at times and the salary was low. Most enjoyable part was the environment. Overall just a fun place to work. Often times work didn't feel like it was work.

This company truly values its employees and makes them feel like family. I have never worked somewhere that offered so much support and showed genuine caring for its employees and their families. The job is stressful, and work life balance can sometimes be challenging, but management understands this and tries to do the best they can.

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