account officer

Philippine Airlines

Never a dull moment in this kind of job. Learned to deal with different cultures. Typical day I would say, people comes in and out with different issues with their trip big or small problems or just walking in for buying ticket, getting information for future travel. Aside from walk ins, travel agents we have volume of callers, emails that we need to attend to. As a customer service ticket agent, we are all multi tasking oriented in a fast paced environment. We worked as a team , brainstorming for all sorts of ways, never letting one solve our own problem. That is the most valuable key of being a team player, you are never alone and we are happy. The hardest part of our job is when we have flight delays, cancellation for whatever reason. This is the time that you need to be together in pulling and carrying yourself to pay attention to every detail that you want to provide to each passengers. You have to think fast enough to get them to their destination in time by organizing another route before people get to your face. 
I am happy and inspired with my job here as I have grown so much in the aspect of being a well rounded customer service agent. Secondly with my dream career to be in this kind of job so I can travel around the world free of charge. As far as management I would be proud to brag about their concern and generosity to their employee. Can not ask for more, I am very contended with all the benefits that I had. You harvest after all not only interpersonal skills, training and experience but most of all I have gained a lot of friends here and there.

You report for work early at 4:30 am and seat at the check-in-counter and serve passengers. Process check-in and give boarding passes and tag their baggages until their last destination to Manila and other international flights say Asia, Europe and USA. There are calm, stubborn, irritable passengers you name it. Its part of your job to be scolded, insulted and at times praised! Unlike ramp jobs say equipment operators and loaders there is no contact with passengers. All work is concentrated on the baggages, equipment and aircraft concerned.
The hardest part of the job is when a 747jumbo jet is cancelled!. You have to serve and assist 450 passengers, their bookings, flight re scheduling, meal and transport allowances and hotel accomodations and arrangements with all the insult and scolding. AT times you only have 1 hr of sleep then go back again to work.
I learned that management made a very big mistake when it did not take seriously the new incoming competitor a few years ago. The new competitor gave very low promo fares, a strategy that made them number one right now. (Cebu Pacific)
The most enjoyable part of the job is when management and employees are united say after labor disputes and bargainings are implemented. An employees morale is high when he has an increase in his take home pay.
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As a crew a typical day would be with a little stress for your safety/updates-work duties /passengers on board . Excitement as to who your flying with and what places to visit when you get to the destination country. I've learned that its best to always study and be prepared before each flight duty. 
 As a management personnel, its always best to help inform our crew by doing the necessary briefings to psych up and prepare them for each and every flight . Before new things/updates/changes procedures are implemented these information should be made known as early as 2-3 weeks before implementation.  
a culture of willingness to learn,  to serve, help & genuine concern for others.   Leadership, problem solving skills, and time management. 
The most enjoyable part of this job is the fact that you get to travel for free, visit lots of places.

What is the best part of working at the company?
Working at the company for the best part which is the convenience service to customers assistance until they satisfactions. The respect  and hospitality that I always proof  to myself that I provided  with love and care..

What is the most stressful part about working at the company?
Stressful part  as I worked   in the airline industry and as a employee  was the  cancelled flights. Most likely because of the weather conditions, Mechanical situation of the aircraft almost  passengers you need to arrange their bookin

What is the work environment and culture like at the company?
Work environment and culture at the company  is always full of passengers  inside  of the airport . Very  noisy and full of an expected  incident inside the airport 

What is a typical day like for you at the company?
Weekdays I always work sometimes  workin

o	Informs client of travel dates, times, connections, baggage limits, medical and visa requirements, and emergency information.
o	Confirms travel arrangements and reservations.
o	Provides information concerning fares, availability of travel, and accommodations, either orally or by using guides, brochures, and maps.
o	Assists client in preparing required documents and forms for travel, such as visas.
o	In-person customer service representatives for airlines give passengers their boarding passes and seat assignments, handle standby travelers and make announcements over the public address system.
o	In the events of delays or cancellations, customer service representatives help passengers reschedule connecting flights or find overnight accommodations

"I've noticed that there seems to be some favoritism in the way certain employees are treated compared to others. It feels like a select few consistently receive more opportunities, recognition, or support, regardless of overall team performance. This can be quite demotivating for the rest of us, as it creates an uneven playing field where contributions from other team members may not be equally acknowledged. I believe that a more balanced approach, where every team member has a fair chance to be recognized based on their efforts and contributions, would not only help with morale but also foster a stronger, more united team dynamic. I think addressing this issue could lead to a healthier and more productive environment for everyone."

Passenger Service Agents or informally known as ground attendants are not directly hired by PAL but outsourced. They wear PAL uniforms but the ID is an outsourcing agency. Very low salary but good start to gain experience for fresh graduates, especially  of hospitality courses. Accepting tip or gifts from passengers isn't allowed but you can accept without being caught. This has been taught by seniors in discreetion. You can't survive with the very low salary so you have to accept tips from passengers.

Well, I enjoyed working with MacroAsia Airport Services and Philippine Airlines, I realized that for me to be able to a achieve long term career goals, I need to seek new challenges and experiences. So, here i am looking for a job that could be possible match my both skills and experience that I've learned from my previous job which is Macro Aisa Airport Service Corporation - Philippine Airlines.

I get to work with professionals daily, cabin crew, foreign suppliers, government officers, management personnel. Responsibilities include a huge company assets and management of operations group. This is where I practice my communication skills, effective strategies in sales and marketing. My superiors are very supportive of my actions and decisions.

Great people. Enjoyed working with traveling public and travel agents.The Philippine Culture is very family oriented. While the flight benefits are not that great working there made it a great place to work,

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