licensed practical nurse

nursing assistant

registered nurse

registered nurse manager

nursing supervisor

Phoebe Ministries

Leadership preaches about Person Centered Care and Faith in Action but they don’t practice what they preach. They treat employees like a number with no value whatsoever.  The employees have no voice and they are the ones with the knowledge and are closest to the people being cared for.  Happy employees will go above and beyond but Phoebe has demoralized the staff to the point that they will take every second of vacation time and they’ll do their job as best they can with what they have to work with but they won’t give extra because they have nothing left to give.  It is shameful how far Phoebe has fallen and there are only a handful of people directly responsible.  They promote one another, give each other awards and their inner circle is so small that they only see and think the same way.  Plus they promote Leaders who treat their staff poorly! Well that way isn’t working so wake up!  You need some Leadership that doesn’t think they already know everything, has empathy, has the ability to listen and HEAR what your employees are saying, and honestly encompasses the values Phoebe once stood for.  Phoebe’s Leadership is like schizophrenic chaos with no clear direction.  They implement changes without clear direction, communication, input from experts, and then change it or add something new before you can figure out what you’re supposed to be doing with the first change.  Employees who speak up about problems, voice concerns and/or try to offer valuable input are treated like troublemakers.  The residents and families are not happy either.  They’re “person centered culture” has resulted in less staff, less help, & fewer activities. They cut activity staff, budgets & insisted all of the activities be on individual neighborhoods instead of gathering in the large, beautiful area like a community!!  How many of you want to never leave your house or block?!?!  This is not person centered care!  Person centered care allows for choices and options and we should be encouraging a sense of community, not just individual neighborhoods.  Plus it costs less to pay for one big entertainer or program than to have 5-6 cheaper ones.  It’s not rocket science. Lastly, while they are eliminating positions, cutting staff and budgets, & asking more from the few people left, they sit in meeting after meeting remaining far removed from the staff, residents & families and they ADD positions and Executive Leadership titles/roles outside of the actual facilities.  How do you think your staff feel about you?  You only have a handful of good employees left.  You may want to open your eyes before they are all gone.  Then you can all pat yourselves on the back and give each other awards while you try to do all of the jobs for the open positions you’ll never keep filled. But you’ll probably keep telling each other that people are just leaving because they don’t like change....like changing their job, co-workers, benefits, and losing time off is a fun change? Keep lying to yourselves if you want.  How’s that working out?

Like so many other LTC companies that nurses run from in droves, Phoebe has the well deserved distinction of being among the one's to avoid the most. To say that they treat their employees like a dime a dozen is an understatement. Whereas most other LTC facilities likewise treat staff with little value, Phoebe stands out because the staff here have ZERO value. The management still cannot figure out that when you work your employees like dogs and expect true miracles with no appreciation, what you wind up with is a revolving door of disgruntled workers. Or , on the other hand, they do know this and just do not care, because this area is saturated with licensed nurses and others who are desperate for cash. With each one that leaves, a new one is hired instantly for less money. This leads to very poor care, lack of continuity for the residents, and additional cost to keep hiring and training new staff. Staff retention at this location does not exist, because that would require competent leadership who understands a basic business model that constant turnover of staff leads to business failure . If you are the type of nurse that is reliable and does the best work possible with the tools that are provided and in the timeframes that you are confined to, expect to be regularly belittled and nit picked . If perfection and nothing less is the standard here, then my advice to phoebe would be to cut the patient assignments  ratios from 25 down to 6, while also cutting out some of the endless charting, so we can deliver the type of results where perfection is expected. I am being soft and leaving out very specific details to make sure that the review gets posted. It would also be beneficial to all staff and residents if those who are making the criticisms would at least monthly accept a patient assignment, a cart with keys, and see if they can get through an 8 hr shift with the same level of perfection that they require of others.

What is the best part of working at the company?
I am grateful for the opportunity I had working at Phoebe Berks from October 2020 - June 2021.  Although I only worked there for a short period of time, I learned a great deal, enjoyed working with my co-workers,  but most importantly,  I was able to give back to a generation of people who gave so much of themselves.   

What is the most stressful part about working at the company?
The most stressful part of working at Phoebe was the understaffed units and departments.  It's hard to give your best to residents who so much deserve that and more when you're expected to do the job of 5 people.

What is the work environment and culture like at the company?
I worked at The Village Gardens and I found it to be a bright, cheerful environment that focused on facilitating independence among the residents and providing quality care.

What is a typical day like for you at the company?
I no longer work there, but a typical day on second shift consisted of daily care,  including bathing residents,  keeping them clean and comfortable, transitioning them from one area to another, such as from their rooms or day room, to the dining area.  This process took just about an hour  by the time we got the incontinent residents toileted, cleaned and changed, plus redirecting the others who were not complying with making it over to the dining area.  After serving meals in a restaurant-like atmosphere,  the process of moving then from the dining area and over to the day room for activities would begin.  After and during this transition,  baths and changing to pajamas would take place.  Bedtime process would follow and that took several hours, then the shift was over.  It  was very hard work but very rewarding as well.

My experience within this corporation and the specific location I worked at was less than commendable. They are having difficulty finding staff, provide training, but pay poorly for an administrative position. The gossip amongst the administration and staff is abominable.  You are told 'you are never alone' until the on-call does not feel like 'helping' or 'you are annoying them' or you've blown up text message because you are a new employee. Upon return, you find out the staff were complaining about you. The regular staff are caring and compassionate but are worn and exhausted. There is ZERO communication to part-time staff about changes, the expectations for your next shift etc. The only time you hear feedback is when you’ve made a mistake or do not understand a system (albeit that you were supposed to have back up with). The staff on non-dayshift hours are beyond burnt out, spend more time complaining and gossiping than working. Many are temporary and become quickly disenchanted. At one point, I loved the job until I saw the liability working there. What you don't know you don't know, and it can hurt you. If you care about patient care and people in general, this is not a good time to work for this company. I was heartbroken to leave this job as I loved the residents; however, the liability for a nurse is beyond explanation. There are too many variables that can get you in trouble. If you enjoy feeling incompetent, work for this organization. 

From the beginning management never checked on how you were doing, what you needed, or basic training. Management and the administration played favorites and behaved in catty, petty manners. We were constantly understaffed. Dangerously understaffed which put our licenses on the line and the residents in danger. When we complained to management, they looked the other way, they told us the other places have it worse. They didn't care about us or the residents. They never even offered to help. The DON would take people off the floor and left the floor herself. Never worked the floor once! Never offered to help even feed. Even after a few months of being there still didn't even know the names of the residents, Months!! This is long term care, you HAVE to know the residents!!! This was a terribly run facility, they couldn't even manage to keep a unit secretary, which FYI is also the nurse's job (along with some security work, secretary work etc...). Nurses have to take on multiple potions with very little, if any, back up or help from the higher ups. If you take this position you better have 9 arms and be able to do 20 things at once from multiple wings.

Where to start?  I wish I would have read these reviews before accepting the position I was offered. Being a LV native, I always held Phoebe in the highest regard. But it has changed greatly. Like so many senior housing/healthcare communities, Phoebe has become merely a business with an eye to the bottom line, a place where the staff is overworked & stressed, many who do the dirtiest work are severely underpaid and turnover is high.  Dining, housekeeping & maintenance workers are not employed by Phoebe - they are subcontracted positions, a trend I suppose. These conditions, however, do affect patient/resident care. Don't get me wrong - there are many employees whose caring attitude prevails, whose mission in life aligns with Faith in Action principles.  If only management adhered to those same attributes. I'm sorry to say, I was disappointed with my experience there.

What is the best part of working at the company?
Great mgmt leadership coupled with a. team of pharmacists, pharmacy techs, and drivers. Flexible scheduling and well-maintained fleet of vehicles. Pleasant working conditions for drivers/couriers.

What is the most stressful part about working at the company?
Accountability for delivery of controlled substances.

What is the work environment and culture like at the company?
Can only speak for the pharmacy site, but the culture is respectful of workers and I always felt appreciated.

What is a typical day like for you at the company?
Working as a team to deliver prompt and accurate orders of pharmaceuticals to long-term care facilities involved daily vehicle walk-around inspection, scanning totes prior to loading vehicle, safe delivery via minivan, recording all deliveries and recipient signatures, documenting returns, and returning all items to pharmacy warehouse.

You will be written up and disciplined, in a child like manner, for tardiness. This is based upon what time your supervisor is told you arrived because there are no time clocks used.  You will leave late, putting you into overtime, because you can't get all of your required work finished. You will have to notify your supervisor ahead of time that you will be leaving late and be asked to provide a valid explanation as to why so it can be determined if they will pay you overtime or not. If this happens too frequently, in their opinion, you'll then be told you demonstrate poor time management skills and  you didn't take a break all day.  If you do take your breaks, it will be assumed and rumored by your peers/coworkers how many breaks you took and for how long. The nurse/patient ratio is about 1:22 with a med pass  that takes approximately 2-3 hours to complete. You will be set up for failure everyday.

i worked at the Allentown location of Phoebe for just under six months, it was honestly the worst experience i've ever had. this place severely underpays their nursing staff and doesn't see us as anything more than a number. they are also extremely understaffed and upper management honestly couldn't care less about problem solving, only making sure to smile and play nice when the person above them is involved. i should also mention that you will frequently be lied to during the hiring process, there is no flexibility in scheduling, they are no longer allowing people to work per diem if they aren't already, and they will use your pto without your consent or knowledge so always make sure to go over your hours and paystubs 

If you have even remedial standards for your work environment , then skip applying at Phoebe. This had to be one of the most toxic work places I have ever had the displeasure of experiencing. Came in with the right attitude realizing that surviving here , or at any nursing home , takes a 300% effort because of intentional understaffing and a saturated job market where nurses seeking employment far outweigh open positions. That said, within in mere weeks of hire, the negativity, harassment, back biting, tear down culture and threats to report me to the nursing board were all out in the open like gigantic red flags to any normal sane person. Pay rate was poor, workload impossible, and micromanagement happy. Ageism is a glaring problem because Phoebe will undercut a seasoned nurse with a brand new grad for a few more bucks at the end of the week. How demoralizing and depressing.

Top Job Titles	Average Salary
Licensed practical nurse 160 salaries reported	$31.22 per hour
Nursing assistant 160 salaries reported	$21.81 per hour
Registered nurse 70 salaries reported	$42.95 per hour
Registered nurse manager 11 salaries reported	$43.13 per hour
Nursing supervisor 12 salaries reported	$44.37 per hour

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