phlebotomy technician

Physiotherapy Associates

I worked with an excellent team of people at two different Physio Clinics in Southern Delaware. As the Clinic Director I liked the staff and the patient population but overall the company continued to go downhill for the 3 year period I was there 2010-2013. The AVP and Multi-Site Directors for Delaware are OBSESSED with numbers, numbers, numbers....it's all about maximizing the # of visits you can generate (even though you have very little control over this and their marketing is less than pathetic). Clinicians are STRONGLY encouraged to NEVER ever discharge a patient unless your numbers are stellar and you can "justify" your DC rationale. This is just one prime example of how they have no regard for patient care and a total disrespect for the PT's professional discretion. Raises are very rare if at all. There is a bonus structure but they make it harder and harder to achieve by "adjusting" your budget and goals every year and they change the parameters of how you achieve your bonus whenever they feel like it. I could go on but....... I think different regions function differently & some areas are probably okay. I would definitely caution anyone before signing on in Southern, DE. In addition to the above, you would be forced to deal with a true narcisist who is a bully & believes interrogations are the most effective form of communication....it gets old quickly. Did I mention that the same "team" of upper management advocates a 5-7 minute generic evaluation and then defers the treatment plan to a tech or if very lucky a PTA? Good luck.

Before taking this position I read a review about the location that I am now working at and it couldn't be further from the truth. Truth is Physio Dublin is a wonderful place to work. I will try to touch on key points that were previously mentioned. I was trained for 7 days at another location and was given all the tools and information needed to do my job. I was made to feel both important and comfortable, everyone was so nice and always willing to help with anything I needed. On my last day of training I was introduced to two ladies whom I could call anytime should I need help with anything. They also arranged for someone to come in from out of town and assist me with extra training and help getting everything organized to suit both my needs and the needs of the company. There is a lot of work, however it is a job and all jobs require you to work. I enjoy working here so much I almost forget it is a job, the PT's are great, the director of my clinic in Dublin is great and the company provides you with everything you need to be successful in your position. I love how everyone is valued and included in the day to day activities. It really does feel like you are part of a family with a common goal. To me loving what you are doing is the most important thing because if you do everything else falls into place.

Physiotherapy bought out Keystone Rehabilitation a few years ago and that is when the company stopped caring about the patients and employees, only about profits. I worked for Keystone on Buffalo Road in Harborcreek, Erie, PA for 15 years and the PT was there almost 20 years. Physiotherapy fired the therapist because they stated it was her fault there was not enought patients and then 1 month later, I found my job was posted on their website. When I asked why my job was being posted, they said I was inappropriate and was fired also even though all of my work was done efficiently and at 100% on all of my audits. They stated it was in the best interest of the company......here they had another person already hired for the PT position and my position (PSM) at a cheaper hourly rate. Although on the exiting papers, corporate had marked "unsatisfactory work" which is 100% untrue. All performance reviews were 4+/5 for as many years as I was an employee. Not only did I lose my job for NO reason, but they are tarnishing my reputation as a loyal employee. They did the same thing to a PSM in Edinboro, PA too. Fired her after her job was already filled. I truly believed if you do your job and do it good, you will be rewarded.......NOT TRUE with Physiotherapy!!

I really liked doing my externship for Physiotherapy Associates,the other employees were very helpful and patient as they mentored me during my time there. I never turned down an opportunity to learn something new whenever I was asked if I would like to try something. I really had hoped that they would have hired me after my externship but after their yearly review there was not enough money in the budget to do so. I also had the opportunity to teach the new extern what was to be expected of her in doing the job. Overall I have to say that it was a great learning experience with a great team available to teach me, and put my knowledge into practice. You can be taught in school on how things are supposed to be done, but without having done them you really do not know how you would in reality handle any one particular situation. Such as answering the phones, in theory it sounds pretty simple but I found that in the beginning I would get a bit nervous and stumble over my words. Now having had that experience Iam able to talk confidently on the phone with patients, insurance company's, and other physician offices.

Worked as the head ( and only ) Physical Therapist at the East Wareham location through 2014.  Was awarded the Clinician Of the Quarter for the northeast region (N. England, NY,NJ, PA) while employed  there, so this is not written from a non-productive employee.

The clinic director is a PTA/AT which in most cases should not be a problem re: business decisions.  However this individual (and his AT aide) promoted a derogatory, hostile environment.  The director made clinical and patient care decisions beyond his scope of expertise, and promoted an atmosphere where patients were forced to stay beyond their need of skilled PT in order to keep the statistics looking good.  He and his AT assistant refused to accept direction and follow treatment plans and guidelines by the PT in charge, and were very hostile and resentful when advised of clinical issues.  The director was also hostile and derogatory in comments regarding current patients and former employees.

Would advise future PT's to avoid this location, as it appears they are having a difficult time keeping PT's due to the hostile atmosphere.


In my time working alongside PTA, I have consistently been impressed by their outstanding dedication and contribution to our team. Their exemplary work ethic and positive attitude have significantly elevated our projects, fostering an atmosphere of collaboration and success.

PTA consistently exceeds expectations by delivering high-quality results with meticulous attention to detail. Their ability to adapt to changing circumstances and find innovative solutions has proven invaluable, driving our team's productivity and efficiency.

Beyond their technical skills, PTA is a true team player, always willing to support colleagues and share knowledge. Their exceptional communication skills facilitate seamless interaction within the team and with stakeholders, making them an indispensable asset.

In summary, PTA embodies professionalism, reliability, and a genuine passion for their role. Their contributions have not only met but exceeded our expectations, and I wholeheartedly recommend them for their continued excellence.

Recently acquired by Select Medical, nothing has changed.  Continue to work with multiple patients, no extra coverage to work or help at the front desk when your PSS takes a day off.  Clinicians are expected to wear all hats, all the time.  Management is beyond horrible and there is absolutely NO COMMUNICATION.  Forced to see patients despite meeting goals and you're often punished when discharging a patient, because for goodness sake.....you're down a number or 2.  Clinicians are not respected and at times, bullied by PSS or spoke to in very condescending and degrading ways (in front of patients no less).  I am certain this does not happen in every market, but just happens to in my area.  If brought to the attention of upper management, it is often ignored and dismissed.  Stay away, unless you like to be abused and disrespected on a daily basis.  They have basically ruined it for me and I truly love my profession, over 20 years experience and have never encountered such an environment in all my years in practice.

Physiotherapy Associates  expects one person to perform a 4 persons job. Awful pay for a rediculous amount of responsibilities with a .34 pay raise after 2 1/2 years! The company uses an incentive plan to avoid giving raises, The incentive plan for the PSM is they have to meet their goals for the quarter, but if the clinic doesn’t meet their budget then the PSM will not get their incentive. The training is awful as you get two days with a trainer then you are basically on your own. You have multiple systems and so many small pieces, which they expect you to learn in a 2 day span. IT is terrible with some sort of systems crash on a daily basis. And off-site billing department is a complete disaster. Management is a revolving door and clinic director acts like it's her own personal club and if you're not in her club you are gone. I would not RECOMMEND anyone to work for this company. BE AWARE OF THEM!!!!

Check in patients, insurance verification, many other minor tasks at front desk.

Depending on location you might be responsible for a level of patient care. If this is the case be ready for many many many interuptions to your front desk duties.

Direct management is of course wildly different from office to office. I felt that the corporate management had very little to do with me. They felt like an ominous big brother presence extracting maximal value and not a benevolent business looking out for their employees.

Co-workers were the best part of the job but once again that is different from place to place.

Hardest part of the job is the constant hen pecking of small tasks with the inevitable interruption. VERY SECRETARIAL.

I would recommend working for this company only as a means to an end. Work experience. I would not recommend working for this company long term.

Upper management from POSI was great. Pay was average. Money was not worth the stress of constantly being yelled at by a coworker and my facility director not doing anything about it because the coworker was the reason we made the budget every month. The facility director was also constantly late for work by 2 or more hours and making his patients wait. I ended up taking the heat from the patients to cover for him. He would also make me to do things that were his responsibility then take credit from his supervisor for doing it himself. Work load was heavy and not well supported. We were expected to teach ourselves how to do the job. Sink or swim techniques. I was sad to leave because I never thought things woud get as bad as they did. It was very disappointing.

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