direct support professional

personal care aide

direct care worker

Phyxius Inc.

Management does not care about staff in the houses unless they’re one of the current favorites. Tells employees that, if they don’t like how they’re treated, they can find another job. Poor communication between house and management. Bosses are constantly openly rude and condescendingly to staff (even in front of clients, when clients are supposed to respect staff?), talk about clients in very concerning way, openly gossip in the office about staff regardless of who is there, and care more about playing with literal babies and puppies at the office than actually getting work done. 
The “flexible” scheduling mentioned in their job listing is a complete lie. They’ll disregard your availability and schedule you whenever they want, change the schedule last minute and not tell you, and often don’t post schedules until the day before the week starts- making it very hard to make plans outside of work. Bosses will refuse to approve shift exchanges until all open shifts are covered, making you scramble to find coverage for shifts that aren’t even yours so that they don’t have to. 
Because of how they treat staff and clients, they can’t keep the houses fully staffed. Even when multiple houses are short staffed, company continues to add new houses and new clients to receive more money from the state. Short staffing equals mandatory overtime, higher stress levels, and getting “stuck” for the next shift (and sometimes two shifts) after you were scheduled to leave. While all this goes on, the bosses still work their normal 9-5 and can even take extra days off- while staff in the houses are working ridiculous hours. 
There is no HR. If you are having any issues with a staff, are being harassed, or anything of the sort, you have to go to those same bosses that constantly disrespect you and your fellow staff. They just tell who ever you report that you reported them and tell them exactly what you said- setting you up for further problems. 
I cannot fathom how this company is still in business. If you respect yourself or people with developmental disabilities, stay far away from Phyxius.

This job is a complete NIGHTMARE! I've been here for a little over a year and practically every single shift I've thought about quitting. The Program Leads believe they are better than everyone else and don't think they need to answer their phones meanwhile we "regular" staff need to answer our phones and if we don't answer after 3 calls in one day or by the time they state in the voicemail, you are FIRED. The Program Leads also have no respect for your personal life, kiss all your plans goodbye. I can never make plans with friends or even doctor appointments because the schedule is always changing and they don't respect your requested days off. Also it is absolutely terrifying working alone, especially when a client much bigger than you has a behavior. This job takes a massive toll on you mentally, so if you suffer from any mental illness DO NOT work here. This job will rip down any progress you've made of improving on your mental health. When working here, I always expect the next shift to be either late or never even show up. Staff that do this, are not punished or fired. Another thing is most staff don't care about the clients they are caring for.
Now don't get me wrong there are some positives about working here. The clients. I absolutely adore my main house clients. Another positive is that you are guaranteed a pay increase after certain hour requirements are met.

They say they care about the clients and staff but they only care about money. I do not believe the clients are given the best care. And management is a joke. The girl who hired me was nice but she told me a ton of wrong information, then I was told I  heard her wrong by other people in the office. Then training went well at the office but after that it took several days for me to hear from anyone. I wondered if I even had a job there anymore. I was basically forgotten about! Once trained,  fellow co workers told me how poorly they were treated and then it started happening to me. My voice mattered zero to my Program lead. And the next higher ups were so great but too over worked to truly help, they just refereed me back to the Program Lead and their broken system. The person (Lady) answering the phones was rude and always acted like I was wrong to call and ask about my check or schedule. This was a horrendous experience! Do not waste your time! FIND A PLACE THAT WILL CARE ABOUT YOU AND THE CLIENTS, THIS PLACE ISN'T IT!!

They don't seem to care about their clients or their employees. They're constantly going back on their word to employees, don't expect the "benefits" such as a free meal or promotions from within. The management team is completely unprofessional and they spend more time trying to convince us they're professionals than acting that way. They're not great at getting the schedule out or resolving scheduling conflicts. They tell employees that if people don't like things they should quit because they're easily replaced. Even though they're always struggling to keep up with the turnover. They never approve overtime but will let people get stuck and go into overtime, even when other employees offer to relieve them. The culture of the workplace is money first, clients and employees second. The upper management talks about the clients in really disheartening ways. Communication between management and employees in the house is really poor.

I’ve worked here for a while now, and I’ve realized that I actually miss the workplace and the clients when I’m not working for a few days. If you take your job seriously and care about the clients, you’ll do well and get chances to learn and grow. It can be hard sometimes to balance work and personal life, but good communication really helps. 

This job demands compassion, patience, dedication, and a proactive, creative approach to effectively support and care for the clients. It’s also important to understand and follow good work ethics and company policies, since choosing to work here means being part of a team that values those standards. I’ve worked at a few different locations and with different Program Leaders and DCs, and they’ve all been supportive and really want to see you grow as you go. If you like to plan ahead, communicate well, and stay on top of things while supporting the clients, you’ll probably enjoy working here and find it a really fulfilling experience.

For the high behavioral homes you don’t have the support from the higher ups that you need to be successful during your jobs. Need more and often training for restraints for the high behavioral homes. The higher ups will also lie for the clients that have behavior problems just so they can keep the client in one of their homes and that’s because the longer they are with the company the more money they get. They also don’t pay enough for the high behavioral homes. They don’t make you aware that you will start off as part time not full time and you will get stuck often, if you do get stuck and you have to leave, you will get a strike or in trouble for that even though you worked your correct shift. Do not recommend this job for someone with issues of their own

Everything has really slow processes, unorganized, and lack of respect and accountability all around. Pay is okay. Very poor staff appreciation and management!! 
Turn over rate is insane leaving remaining staff to work doubles and triples at random. Don’t work full-time if a full-time student- scheduling is just too unpredictable. Owner cares about clients and is educated on psychiatric needs, the the only plus.  Management is very clique which makes it hard to move up or feel appreciated when you go above and beyond. Staff need more education specialized per client and to supervised if they’re truly abiding by work responsibilities... toxic culture.  

A typical day involves working with amazing ,kind clients ho make the job rewarding. However ,management is major downside. They neglect office hours ,show little care for clients, and  bully staff, often treating them as if they are incompetent. policies are inconsistently applied, and decision seem arbitrary , creating confusion for employees. Despite these challenges, the clients are the most enjoyable part of the job, as they genuinely appreciate your efforts. Unfortunately, Management's lack of professionalism and accountability overshadow the workplace culture , making it difficul.

Working at Phyxius felt like being treated as a machine rather than a person. Management is careless, and there’s little concern for staff well-being. I often worked doubles, and the PLs rarely cared or even acknowledged the extra effort. In the beginning, a few PLs at least responded to my messages, but that stopped over time—they simply don’t care and leave you to struggle.

During Ramadan, while I was fasting, I still received no support if I got stuck. On top of that, some PLs would deliberately schedule me despite knowing about my unavailability and outside commitments. This constant disregard for staff needs made the job draining and frustrating.

If you’re looking for a workplace where management values their employees, Phyxius is not it.

There is a lack of management that genuinely cares about the staff. It used to be much better when there were stronger, more supportive PLs.
At times, it feels like the company does not prioritize the clients either ,often pushing responsibilities onto staff without proper support. This can lead to clients becoming aggressive toward employees, creating a very stressful and unhealthy work environment.
Working here feels more like being part of a machine rather than being valued as a person. There is little regard for employees' well-being, and the stress can become overwhelming to the point where this job feels like it takes over your entire life.

Top Job Titles	Average Salary
Direct support professional 11 salaries reported	$19.85 per hour
Personal care aide 5 salaries reported	$17.95 per hour
Direct care worker 1 salary reported	$19.50 per hour

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