owner operator driver

sales representative

Pilot-Freight-LLC

Well, I go in and everything is supposed to be ready for my truck and all I need to do is load it if anything, but it’s not like that you have to do your own looking for things which is a mess and while you looking They are filling the warehouse back up with more things harder for you to look for your items and load your truck and once you get on the road, they’re calling you about other things that they could wait on, but they don’t care because they don’t want anything to come back on them so they stressed the other person which is terrible. It has terrible management and it sucks that they keep people that they know in positions that’s making it bad for workers that actually want to work and do their part. If that wasn’t the case probably will be a lot better with structure and new management. I have to do that more, it’s so messed up in the Charlotte location. It’s nothing organized like the location. I’ve heard the extra that they Don’t pay you for the extra work they put you they make you feel like it’s a part of your job until you read your application and they don’t like you and want to get rid of you or Act funny. I think it just needs someone higher up to visit the office and ask the workers what’s really missing and work on it together to fix it.

Work pace was nice and busy with a lot of interaction with colleagues, clients and customers.   Ideal work structure when it comes to delegating tasks, providing work instruction, and providing information to clients.  Management is generally good but often suffers from a lack of momentum.  Co-workers were generally pleasant to work with, though some did not exhibit great workmanship when it came to customer followup.  The hardest part of the job was getting important tasks completed with the constant barrage of phone calls.  Management was often not receptive to suggestions about the importance of prioritizing some tasks over taking phone calls which would allow getting other important work done.  The most enjoyable part of the job was being able to provide superior customer service for a superior home delivery product to thousands of customers across the country.

As an owner operator in the shipping industry, I have had the opportunity to work with various companies, and I must say that my experience with Maersk has been exceptional. The professionalism and efficiency displayed by this company in delivering their services truly sets them apart from others in the industry
Firstly, Maersk's commitment to ensuring customer satisfaction is commendable. Their team and management consistently go above and beyond to meet our requirements and promptly address any concerns we may have. From initial contact to project completion, they maintain excellent communication, keeping us informed every step of the way
Furthermore, Maersk's emphasis on safety is highly reassuring. They strictly adhere to industry standards and diligently follow all safety protocols, thereby minimizing any potential risks during transportation. This level of care not only protects their own assets but also ensures the well-being of everyone involved. I absolutely love working with them and will continue to grow with them.


Pay & benefits
My pay and benefits at PILOT FREIGHT SERVICES are ok. The pay is horrible but the medical benefits are good. You can get paid more working at target then at Pilot.

Management
In general, managers at PILOT FREIGHT SERVICES don’t listen to any issues that may come about because they are always in a meeting or don’t want to be bothered.  I think they need to take a refresher course in management skills, maybe they will learn something that will improve the office environment.

Overall
My experience working at PILOT FREIGHT SERVICES was a nightmare. There’s no solid communication within the company that’s 💯 % true. When you go on an interview they tell you there’s always room for advancement within the company, but there really isn’t. For what the NCS agents go through on a daily basis it’s a wonder how anyone is still there. There is so much favoritism in the company you wouldn’t believe.

Initially I thought I would retire with the company. Then it was purchased by Maersk. After the purchase it became an absolute nightmare. All of the managers with experience resigned within the first six months of purchase. Our pay changed from weekly to biweekly. Some staff were taken off of salary and paid a hourly wage instead. The turnover began to become unbearable. Work life balance was non-existent. The district manager as well as the manager of domestic operations were completely inexperienced. They inherited their positions by default due to the experienced managers resigning. 

As the International Operations Manager and coming from a Global Freight Forwarder prior to joining Pilot, I resigned as well.   That ship is sinking fast and the experience required to improve the situation are lost upon the inexperienced management team.  

I was employed at Pilot before and after the merging of their Corporate and NCS offices. The job was great, the people were amazing, but as the company got larger, so did their problems. There is a huge disconnect between upper level and lower level management as well as night and day shift. Corporate leaves at 5pm everyday, and they hardly ever interact with Customer Service reps at all. The work environment was catty, inadequate pay-rate for the enormous daily workload (sometimes I'd be doing the work of someone else's on top of my own because they sat for 8 hours in front of a screen doing nothing) and there were obvious favorites in the workplace. The company cut corners to reach $1B value, being completely insensitive to the employees they were hurting in the long run. Including those performing the legwork day in and out to support their "business continuity". 

So a typical day is me and my partner coming in and loading our truck and getting ready for our day. Now we are a smaller branch and we only have a single truck so pretty much everything now is tossed on us and also prior as well when we had another solo driver. So now we have a situation where it’s we want you guys to do everything we tell you to do but we don’t want to pay you more to do so. This has been an issue even prior to us being the only truck running routes minus third party’s but even before this we had the other drive who would consistently harass his fellow coworkers my partner included. This has been an issue ever since I started and nothing was ever done until pretty much everyone in the office got fed up with it and only then were the steps taken by my boss to finally pursue any kind of action. This job might be better at other locations but all I know is the one I’m at isn’t very good and wouldn’t recommend it to anyone searching for a job.  

What is the best part of working at the company?
Nothing embarrassed to say I worked there. 

What is the most stressful part about working at the company?
Management and staff managers are clueless, just look at the customer reviews. Delivery service under par and expect damages from temps handling items and freight.  For them its quantity not quality. 

What is the work environment and culture like at the company?
Stressful and if you are not in the in crowd you're done. If you can't tolerate the gossip this is not the place for you. Oh yes, they will talk about you behind your back. Childish and improper. Upper management does not have an open-door policy. Although they say they do. To get an answer will take days or weeks, you as an employee will not be prioritized. 

What is a typical day like for you at the company?
Other than wishing the day will end. Repetitive and no advancement. Higher education a plus but you will not move up.

My day started at 2:30 in the afternoon with doing customer service taking pickups and dispatching drivers til all pickups were done.
Setting up hot shot delivers in cargo vans.Doing airport runs.
Calling carriers in at night to pickup freight from our dock.
Labeling all of my freight. 
Attaching all freight to a master house bill.
Pouching all freight bills and commercial invoices.
Giving all paperwork to my driver at night for delivery into Canada the next day.
Pilot was managed very well because all employee's were trained very well. 
I liked all my co-workers and they liked me. 
The hardest part of the job was trying to keep up with all the phone calls.
The most enjoyable part of the job was when I was handing all the paperwork and manifests to my driver at the end of the night.

At the beginning of my tenure Pilot was great to work for; however, they were bought by a private equity firm and the corporate culture changed drastically. Multiple members of the leadership team are woefully unqualified for their positions. Other members of leadership are fully aware of these deficits and are unwilling/unable to make the necessary changes/difficult decisions needed for their roles. This organization prioritizes growth above all else. Even through there was a lot of turnover, I enjoyed working with many member on the accounting and finance team. 

Top Job Titles	Average Salary
Owner operator driver 3 salaries reported	$8,250 per week
Sales representative 1 salary reported	$100,000 per year

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