team member

retail assistant manager

assistant manager

shift leader

shift manager

Pinkberry

I've worked at Pinkberry for 6 months and the time I have been there is terrible. Unless you are a part of management, your job is not guaranteed. At any moment you can lose your job to circumstances that are not even your fault. If you make more thsn one mistake, you are liable to lose your job. In the store I particularly work at, I have seen over 10 employees come and go. Management is awful. Your schedule never stays constant. I only recently started to understand my hours. My first manager was abusive, pressuring me and other employees by micromanaging them as they work and holding them to unreasonably high standards while not upholding those standards for himself. My new manager is not as bad, but my work space constantly changes which creates chaos because I cannot find all of my tools for work immediately, which wastes time. Most shift leads are lazy and unorganized with little training. They let the other team members pick up their slack while doing irrelevant tasks themselves, such as putting on make up. To top it off, it does not take much to become a shift lead. You can be one by simply asking. But it shows how untrained most of them are with hoe each one opens and closes. Most of them do not know how to do either. One shift lead in particular is exceptionally lazy and almost always late, while being unable to fully open the store alone without help. It is almost always a mess, and when you are tasked with cleaning up, you are alone in this task with no offer for help. No store is the same either. while most of management is focusing down on my particular store, there was another store I had the displeasure of working at that was unreasonably filthy. 

Not all of it is bad, as the hours are flexible enough. You can request days off ahead of time, to which you mostly get said days off. The work is straightforward and easy enough to accomplish. Mixing yogurts and making toppings are simple enough and the product, if managed properly is fresh and contained well enough. The tools are kept in good condition and you are almost never without cleaning supplies. Co-workers are genuinely nice and small talk is encouraged during down time. It is a mostly friendly environment for the most part. My only real gripe is management. Being tugged around is not fun or workable, especially if you have others who depend on you working. Because of constant changes with management, training is not consistent and management will treat it as your fault. I've seen it not only with myself  but with several employees. and example is how I am not trained with the register, nor did I get the retraining everyone else received when management changed. But upper management has been urging my own boss to fire me because of the my work ethic, which is properly done the way my last manager wanted me to be. So instead of retraining me, my hours have suffered a sever cut. 

Overall, Pinkberry is a decent place to work at, if you are a part of management. If not, you are much better off working at another place that will treat you as a proper employee.

On a typical night, Pinkberry isn't particularly packed, so on these days, I try to interact with the customers as much as possible. I try to build a relationship with the customer so that they keep coming back to try other flavors. However, on weekends, Pinkberry is crowded beyond all reason, and from these days, I learned good time management and how to explain things clearly and concisely. From these days I've learned how to multi-task(often I've had to help more than one party at a time) and also how to work as a team when other team members need assistance.

The general manager at Pinkberry is fairly laid-back, but can be strict when necessary. She is young, but she is able to maintain Pinkberry standards easily. She is also very understanding.

Other team members at Pinkberry have been working there for far longer than I have, so they are much more skilled and practiced with customers. I have much to learn from all of them in respect to interacting and swirling yogurt.

The hardest part of the job is assisting unruly customers. Oftentimes a customer will come in and not listen to what I have to say. At times like these, I must remember to rein my anger in and repeat myself happily. Other times there are customers who insist I can fit more toppings in the cup when I very clearly cannot. For these customers I just smile and ask if they want to pay extra.

The most enjoyable part of the job is working with my team members. Though we all come from different parts of San Jose, we get along well, and we make even the unruly parties fun.

A typical work day for me as a Shift Lead is either closing or opening the store. When I open I have to: put together the frozen yogurt machines, pour in that machines yogurt flavors, put away the fruit order, count the tills and shift lead bank, put one till in the cash register, put up dry toppings on the topping bar. After that I Make sure the team member is cutting the fruit for the day by making a list of whats needed, along with any other details to make the store ready. After that its greeting customers, getting their orders, checking them out at the cash register. Whisking the yogurts, making change for the cash drawer, having team members take their breaks at appropriate times, and that everything is in working order and if not solve it. For closing the store it's the same way just breaking down the machines instead.

My co-workers are mostly all college students who work part-time except in summer. We have a pretty high turn over rate due to this. I'm one of 3 employees here who have been here since the store opened in 2011.

A typical day at Pinkberry would include ensuring the topping bar was fully stocked and clean, preparing the yogurt, and refilling the machines. Additionally, I would greet customers at the front and handle transactions. At Pinkberry, I learned about how to make Pinkberry products, and improved my customer service skills. At Newport Pinkberry, we were essentially our own managers, as their was no manager on duty technically, and we were usually alone during our shifts. This taught me responsibility because you were held accountable for what you did or didn't do during your shift. When their would be overlaps in shifts, I enjoyed getting to know some of my coworkers, and was able to maintain a positive work relationship with all of them. The hardest part of this job would be working alone when their were slow times. Even after doing all the duties required of me, there was still some down time. The most enjoyable part of the job was talking with the customers, especially because most of them were vacationing in Newport, and getting to know some of the regulars.

A typical day at Pinkberry is different depending on the season. In the winter time days are slow and boring at Pinkberry because customers don't come in. However days at Pinkberry in the summer are hectic. Lines out the door and like six to eight employees on the floor at one time. 
Working at Pinkberry you learn how to develope people skills and working with and serving people from all over the country it exposed me to different cultures. It made me more aware of the many differences amongst me in Boston alone. 
My manager was very friendly and he was down to earth.
Since work schedules werent alway consistent i always worked with new people but majority of the time i worked with the same people and i loved them. We always found ways to entertain ourselves on slow days. 
Hardest part of the job is working through 7-8 hour shifts and dealing with customers who arent good at communicating what they want when they are in the front of the line
The best part of the job is working and meeting new people all around and making people feel good about serving them a product that refreshes them 

Pinkberry is a yogurt shop, located in 6 different areas in Georgia. We specialize in hand crafted non-fat frozen yogurt, that you're able to put into 3 different size cups, small, medium, and large. A typical work day at Pinkberry, is usually a steady pace. You come to work already in uniform, clock in and begin taking care of the first customer you see come through the door. You'll greet the customer, ask them if they've been to a Pinkberry before; if they say yes you welcome them back, if no, you explain to them how we work and proceed on. Working at Pinkberry has its pros and cons, but as for my experience its great. The customers are sometimes friendly and cooperative, my coworkers are amazing, its an easy but tedious job for anyone wanting a good paying, easy job. They'll start you off with $8.00 and will give you a raise after so many months of you working there. The hardest part of the job, I will say has to be dealing with rude customers who have been there before, that try to do your job for you.

My experience working for the pinkberry was this, they hired me on in December 2017, I was let go March 2018.

 The owners of the store are the kind of people that will never let YOU know directly if there is an issue, they will go to the “store manager” and let them tell you, which is fine with me but when you then tell someone you’re giving them a promotion for months, the person expects the promotion. Instead of giving the person said promotion, they give you the run around, then hire someone else who was supposed to replace the store manager, doesn’t, instead you come into your shift to be informed that the owners “want to go in a different direction” when the week before you were getting promoted.

Don’t work for this store, you are disposable to these people, you will not be there long, and nine times out of ten the people you work with will be extremely fake.

Apply if you dare.

A typical day at work for me as an assistant manager consists of making sure we have all the inventory needed for the day, making sure all employees are following correct food handling procedure, making sure the store is kept sanitary and presentable, and making sure customers leave the store with a smile on their face. From working at Pinkberry I learned how to balance multiple duties in a busy work environment. The hardest part of the job would have to be training new employees while balancing all my other job duties on a hot summer day when business is at its peak. The most enjoyable part of the job is being able to interact with my team and customers.The least enjoyable part of the job was going to work on national holidays and not getting paid time and a half.

A typical day at work was fast paced, but a comfortable environment.

I learned how to work as a small team of workers to complete difficult tasks at the work place.Some of these tasks were new to me but being a fast learner, I grasped on to them quickly with other members of my team.

Management was at times strict, but understanding at all times.

My co-workers were extremely friendly, humble, and hard working people. Some I knew already before working with them, because I did know these people personally it was easy to persuade them into working harder leading by example.

The hardest part of the job was getting up early to open for me, at times I've heard other co-workers complain about the amount of thoroughly cleaning that our work place had to complete, before we open and before we closed the doors.

The most enjoyable part of the job was being at a place where I felt motivated. There's nothing in life more important than having a job.

Here at Pinkberry, on a typical day you could expect to see warm smiles from customer and interactions through our step-by-step to inform the customers all about our products. From my job I have learned the importance to fulfill customers needs and maintaining satisfactory conduct. It has helped me most at being calm under pressure and with my customer service skills. My management system is well maintained and try to keep a balance of our hours based on sales and the time of the season. The hardest part of my job would only be when a team-member isn't cooperating when they have a job to fulfill. My co-workers are pretty easy going. The most enjoyable part of my job are the customers and when I get a change to explain to them about the fun part to making their Pinkberry. The thrill I get is like no other!

Top Job Titles	Average Salary
Team member 3 salaries reported	$15.67 per hour
Retail assistant manager 1 salary reported	$16.50 per hour
Assistant manager 4 salaries reported	$19.00 per hour
Shift leader 1 salary reported	$11.00 per hour
Shift manager 1 salary reported	$9.00 per hour

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