nursing assistant

server

licensed practical nurse

line cook

kitchen worker

Pinnacle Living

TOXIC WORK ENVIRONMENT!!!! It was not always a terrible company to be associated with. Too many cooks in the kitchen with too much power. You can give all you have and pour all your love into your patients and it is not enough. “Person centered care” approach is a joke. Millions of dollars poured into all these grand buildings but will let the poster children of this approach go or target the loyal staff members that meet all needs and wants of patients that “PCC” is described as. Repeatedly badgered about not leaving on time but managers NEVER available to help. Oncoming supervisors unwilling to receive report if staff memebers are running late.  To management, the patients really come last in this facade and are never on the floor due to excessive “meetings”. No matter how much loyalty you invest into this company, there are targets on certain staff and one mess up and out the door you go. NO CONSIDERATION for the residents who have depended on you for long periods of time and have relationships with and genuine “PCC” which the clueless higher up management describe on live chats to residents and families. Everyone will smile in your face and act as if they are a friend and act as if they care but they do not and will turn on you in a second. DO NOT WORK HERE IF YOU ACTUALLY CARE AND WANT TO MAKE A DIFFERENCE. The patient load may be less than other facilities but the politics within are unbearable and toxic. 

I have worked for a couple different companies, and one common theme I’ve encountered is that leadership often says they care about their people, their staff, their residents, and quality outcomes. While these intentions are frequently mentioned, there are many times when behaviors, attitudes, and approaches do not fully align with those messages. I can say with complete certainty that Pinnacle leadership is different. The leadership team genuinely cares about its people and consistently makes it a priority to demonstrate this in meaningful ways. From the top down, Pinnacle embodies servant leadership, and that is clearly reflected in how leaders support their teams, value their staff, and focus on quality care. I am truly grateful to be part of an organization that lives out its values and culture every day. Servant leadership is something I strive to practice in my own work, and I am proud to be part of a team where this approach is modeled at every level. I am very happy in my role and excited to continue contributing to an organization with such strong values and an outstanding culture. 

My typical day of work consist of me being attentive to my res. and fellow co-workers. Start the day off getting report from prior shift.  We give verbal and paper reports to look back on. This way you know what needs to be follow up on to priorities your day.  I have learned areas of assessment with res. Tiger text to communicate straight with Physicians. This allows you to go straight to the Pcp without having to play phone tag. There are unexpected mishaps they come up sometimes. This is where good management comes into play. They work right along with you. Willing to pitch in that extra hand need be. My most enjoyable part of my job is doing what I love. I feel I was born to be a care giver. Maybe It is the Big Sister In me.

I have found the culture at The Hermitage very supportive.  From the beginning with the Panel Interview, to the remaining onboarding process.  General orientation was organized and prepared me for what to expect from the organization, and what is expected of me. My orientation to my assigned neighborhood was extremely detailed and each Nurse was happy to orient me and share as much information as possible.  I promptly received my schedule, The interim Executive Director, Director of Assisted living and Interim Health Care Director of Nursing all have provided support and allowed me to give feedback. I feel like I am a valued addition to the team, and that makes a difference. 


Working at the hermitage was a wonderful opportunity. They were flexible and able to work with my scheduling. I got a pay increase after about 30-60 days. The downside is that, like at any job, there is a lot of gossip and drama going on behind the scenes as well as favoritism to coworkers who only do half the work.  Management was not good at keeping confidential information private thereby making it gossip. Work was pretty easy to do. A lot of it is memorizing orders a and little details. Working with the residents was not always a joy as there are some racist among them but it is rewarding because of the many stories and personalities you get to hear from the residents themselves.  

The kitchen is large yet is very crowded. I appreciate and respect other cultures, however when English is not understood by the majority of the staff it makes work very difficult. There is a palpable unhappiness as soon as you enter the kitchen from management to the dishwashing staff. Cedarfield doesn't value or treat their employees with respect as well. There is no support or encouragement from upper management. After your year evaluation you might get a quarter raise. 

Small facilities, less patience so allow you more time to give compassionate care. Facility is more home setting like for patients. Poor management means no accountability, the lack of a diversity makes everyday work life challenging.


Diverse lifestyle program for residents utilizing in-house and community resources: creative and challenging.
Work schedules, budgets, payroll, and hiring activities: excellent.
Innovation approaches into community connections and communication system.

Coworkers and residents made it worth going into work, but management offered no support, guidance, or assistance in solving large problems making work incredibly stressful.  Proceed with extreme caution.

A great company to work for. Workplace culture is professional and kind. Had to spend a few nights during a snow storm, but we all pulled together, and kept the dining experience fun and exciting for our staff and residents!

Top Job Titles	Average Salary
Nursing assistant 41 salaries reported	$15.91 per hour
Server 24 salaries reported	$15.50 per hour
Licensed practical nurse 21 salaries reported	$25.95 per hour
Line cook 16 salaries reported	$15.69 per hour
Kitchen worker 16 salaries reported	$15.50 per hour

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