warehouse worker

truck driver

dispatcher

customer service representative

operations manager

Pinnacle Logistics

Pinnacle logistics as a whole is a great company, but MANY changes need to be made- the biggest problem is at corporate. The “HR manager” or “payroll manager” will make up stories that aren’t true to cover herself or people she has buddied up with in the company. Supervisors or managers will disrespect you and never lift a finger to do anything but demand that you take on their work. If you go to her boss, it will be overlooked until it can’t be over looked anymore. There is insane favoritism between the “AR manager” and her boss . The AR manager is allowed to disrespect anyone, come in when she wants to, leave when she wants to, stay on her phone the entire day, taking selfies and spending countless hours on dating websites... all the while pushing any and all work off on others. When she makes a mistake or doesn’t do something she will throw ANYONE she can under the bus to make herself look good. If you go to her boss, behind her back she makes vague threats. She was allowed to raise her voice at her boss in the bullpen, regarding her use of her cellphone, call the HR/payroll manager vulgar names in front of everyone, take 2-3 hour lunches, play favorites and allow some employees to do as they please, scream at the COO for everyone to hear, even scream at other Vp’s in the field over the phone. Her moods would switch, one week you were her best friend and the next she hated you. This was all overlooked for almost a year. I went and complained MANY times, with emails to show that and it was pushed under the rug. Once I finally got to the point I couldn’t take anymore and told her boss exactly what she was doing and how rude and disrespectful she was not just to me but to everyone, I was forced to resign or be terminated because “they didn’t see any other way and we would never be able to get along”. EVEN though the week prior, I was told “you are an amazing employee and we have NO COMPLAINTS WHATSOEVER”, I was never written up, nor talked to about anything. I even asked to be moved to a different area or department, was told no. I asked if I could report directly to her boss, I was told no. 
The other VP’s as well as owner, are amazing people and will do anything they can for you. For whatever reason the AR manager has the wool pulled over the her bosses eyes and nothing will ever change until they see through her lies and get rid of her. She is a virus that is affecting the entire company, costing the company money and potential customers by the way she speaks to people. Sad that this one person will end up costing this company much more than employees, and it is all overlooked or pacified because of her relationship with her boss.

I work at the location in San Antonio, the managment is disorganized and hypocrytical. They will stand around and not do anything for endless hours but go and scold employess for standing when task are completed early. They fire people over the smallest things. Lets not forget youre just a NUMBER not a EMPLOYEE they talk down on you and will not motivate you I rarely hear management say "good job team or were proud of you". Schedules are constantely switched at last minuite. Youll get diffrent directions from diffrence supervisors then get yelled at for following one or the other supervisors directions. Oh and favoritism is very common here. Btw dont you dare speak your mind or tell the management or supervisors youre upset with something youll get FIRED!! I applied to work on the ramp and im stuck in the warehouse a common issue. They will lie to you with presentations and make the job seem like something its not a GOOD JOB!! If you have bills to pay or youre desperate this is the job for you otherwise youd probably have better job security at Mcdonalds, all jokes aside.

Overall I would say I've had a lot of fun working at Pinnacle for the time I've been there. The workplace culture is something unlike I've had before, lots of unique and hard working people with loose workplace rules. Every day felt like something new and I liked meeting all the people I did through my time working there.
 The main problem I've had is the pay being too low for what you're tasked to do, especially during high volume days. You also don't get paid any more or advance any more regardless of how much you learn or how much you do. It's a good job if you're looking to make some money between jobs but the management+unhealthy hours cause people to come and go, it feels very unstable.
Another problem I noticed was that management had their cliques with people and it led to inefficiency in team work overall. Lots of gossip and identity problems. The majority of management are young guys in their 20s so be prepared for that.

Worked as a CSR and I cannot stress how much you should avoid this place. Management is awful. There is no support no onboarding or training. You’re brought on watch over someone’s shoulder for a week and then you’re expected to know how to do everything with complete accuracy. Customer service literally keeps that company running and is responsible for EVERY shipment being booked and all the revenue being made yet there is zero appreciation and all supervisors will either show up 2 hours late or not at all and leave early everyday yet customer service is worked down to the second and missing even a day can result in a write up. Honestly just a demoralizing place to work. You walk in and you can just feel the negativity and toxic culture hanging in the air at that office. It’s a really poor place to work and you will spend your time spinning your wheels trying to get any help. 

What is the best part of working at the company?
Management is a joke. Never take responsibility for the lack of leadership. No structure or accountability. Quick to lie on others to deflect from their shortcomings. Lie to their customers regarding how their loads are handled. 

What is the most stressful part about working at the company?
Company is run by inept “management” that do not understand the minute details of air freight. They are not a regular freight forwarder.

What is the work environment and culture like at the company?
Toxic. No direction. No proper training. No accountability. 

What is a typical day like for you at the company?
A struggle. Never a straight answer or viable solution to any type of problem; problems which occur on a daily basis due to the lack of proper management.

Yes they do pay a good wage in my opinion, yes after you are finished you sometimes get a 2 hour lunch at the end of your shift.  However the only break you get is at the end of your shift.  So think about it non-climate controlled warehouse work with NO breaks til the job is completed.  No paid vacations, no 401K, low rate medical.  Working conditions includes at least 7 semi truck loads dropping cargo of, getting cargo ready to be placed on 2-3 Aircrafts. And unloading 1-2 aircrafts and loading cargo onto 3-5 semi trucks.  All of this must be done before you get a break.  Mind you "Team Leads" and "Supervisors" do not do any work outside of micro-managing and yelling at the warehouse crew if the plane is delayed due to cargo not being loaded.

This company is very shady and does nothing by the book. Upper management and corporate is a joke and plays favorites. Upon making a complaint to corporate about the 5th Station General Manager, they forwarded my entire email to him, creating a huge target on my back. In the 8 months I have worked there I have seen many wrongful terminations and people that should have been termed still uphold a job. Easy job but run by a bunch of idiots with no support! I was set up to fail from the day I was hired with no equipment or tools to complete the job. Had to spend a lot of my own personal money for work items. This company has taught me one thing....to stand up for myself and stand my grounds for whats right! If you like working in an unfair work environment and to have your schedule change constantly this place is for you!

What is the best part of working at the company?
The best part was before WFS came into the picture. Management has become ridiculously low in all sense of the word. I used to love working here and now..not anymore. Thank you WFS for ruining this company's reputation and name. With venom in the company, it's all going down. Many very good employees have quite due to this...and now I am also considering the same option. 

What is the most stressful part about working at the company?
WORLD FREIGHT SERVICE is the most stressful part of the company.

What is the work environment and culture like at the company?
We all get along like close friends.

What is a typical day like for you at the company?
Now it's like 45 to an hour trying to find the cargo needed to be loaded into the truck.

Very unorganized especially management. 
The work volume goes up and down at times there is absolutely nothing to do even after sweeping and “looking busy “ you get yelled and cursed at management talks t you like a red head step child and dares you to say anything about it . You have to watch your paycheck even after signing in and also clocking in paychecks were short and usually wasn’t corrected untill the next pay check which pay is bi-weekly . Very laidback job if you don’t mind working in bitter cold or extreme heat. Long story short kiss behinds say nothing and while they treat you like trash and you will be just fine 
p.s : document your hours and days they will say you are a no call no show from time to time
P.s.s : pay is 11

We would work for about 5-6 hours get a break then come back from brek and get back work and the job. the workplace was enjoyable but also stressful at times due to unorganization of supervisors at times but overall the workplace was enojoyabke. hardest part of the job might be the unorganization of the supervisors and managers. the most enjoyable apart of our job was our managers and supervisors letting us know when we got our shipment out early or on time, the co workers made the job very enjoyable.

Top Job Titles	Average Salary
Warehouse worker 1 salary reported	$12.50 per hour
Truck driver 8 salaries reported	$25.75 per hour
Dispatcher 5 salaries reported	$25.70 per hour
Customer service representative 2 salaries reported	$20.50 per hour
Operations manager 1 salary reported	$60,000 per year

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