driver

customer support representative

service technician

dock worker

operations supervisor

Pinnacle Propane, LLC

I have had the privilege of witnessing the company's remarkable evolution firsthand. Over the years, we've faced numerous challenges in the competitive propane industry, but our resilience and dedication have propelled us forward. Now, I am thrilled to say that we are not just moving forward, but we are soaring towards new heights with our groundbreaking initiative: "Caring. Above all."

This initiative represents a seismic shift in our company culture and values. It's not just about providing propane anymore; it's about embodying compassion and empathy in everything we do. From our interactions with customers to our relationships with colleagues, the ethos of caring permeates every aspect of our business.

One of the most inspiring aspects of this transformation is seeing how it has revitalized our team. Morale is at an all-time high as employees embrace the opportunity to make a meaningful difference in the lives of others. Whether it's going the extra mile to ensure a customer's propane delivery arrives on time or supporting a colleague through a challenging project, the spirit of caring is palpable throughout the organization.

I couldn't be prouder to be part of this transformative journey. The future has never looked brighter for Pinnacle Propane, and I am confident that our commitment to caring will continue to guide us towards even greater success. If you're looking for a company that not only delivers exceptional service but also cares deeply about making a difference, look no further than Pinnacle Propane.

There is a massive dysfunctional communication in management. All communication with upper management is done through email or phone call with an answering service to take your questions and concerns. I was promised things I would receive after I got hired but still haven’t gotten(New boots, insurance cards, uniforms, PPE, Etc.) alot. My supervisor pretty much doesn’t exist at our location. You can call him and he’ll answer. If it has anything to do with a truck problem or something where you are located, you’re gonna have to figure it out yourself because he is probably in another state running a route. Upper management seems very distant from drivers and office workers. I definitely feel like if i called management about a concern, they would tell me they would call me back and then never call me back because they don’t want deal with it.  The medical/dental benefits, 401k, and PTO seem pretty nice. But the day to day work flow is kind of annoying. The routing system is pretty bad also. They give you and Samsung tablet and put 15-20 stops on your route. The routes are not efficient at all. You are driving down the same road, 2-3 times a day picking up different customers. We go back to the same areas 2,3,4 times a week. The routing here just isn’t where it should be. The co workers you interact with on a daily basis are who help you. You can’t expect management to really come thru and assist you when you need it. If you need something done, you do it yourself. 

Lots of child's play and not enough focus on the work at hand. Very cliquish doesn't matter if you are a hard worker or not. Even if you are one who tries to stay to yourself and do your job there are still those who will use every bone in their body to pull you into mess, gossip, and foolishness (management included) even if they have to fabricate something about you. While the ship is sinking there are those still throwing people under the bus and sabotage from inside (management included). Those who don't quit there is always someone somewhere waiting in the wings to try to get rid of them. Your personal business will not remain personal especially if you end up with one of the gossiping, insecure, rude managers. Workplace culture is horrible. People will walk by you and not even greet you and they can see you everyday. No guidance because no one knows where they are going or what they are doing. If it works the manager/supervisor will take credit for it. If it doesn't work you will for sure take the fall for it. Certain departments have absolutely no integrity at all towards customers nor employees. Less than a year and 2 different CEOs headed for 3, 2 different CFOs, and a turnover rate that will make your head spin. Witness a minimum of 12 individuals quit; at least 10 of them without warning and 2 quit with less than 2 weeks of being employed there. Did I say the workplace culture is horrible. Very gloomy, depressing, and dark atmosphere. Do yourself a huge favor and just say no. 

Pinnacle Propane opened the doors to various opportunities that introduced new skills to me and I feel enhanced my professional knowledge. We often had gatherings as a company and I often had times to interact with other employees in the company. I really enjoyed being able to work from home on a couple of occasions. Management varied. When I first started with the company we were under different management than when I ended. The climate changed. I did however bond with the new leadership and continued with my serving the company. Over a period of time the workplace culture seem to be a confirmation of learning how to adapt, adjust and overcome things I cannot change. I can say I am thankful for the opportunity to work in Texas for a short period of time while on my professional journey. I do however desire to live and work in the Southern California area so are therefore relocating soon. I have no doubt that I will be able to more enthusiastically continue in the Human Resource one I arrive in California, October 1, 2018.

This company makes it so difficult for its employees to do their jobs by micromanaging every move you make. The supervisors have no clue of what they're doing and no idea of what this position entails. They are rude and very disrespectful to not only the employees but customers as well. Employees are extremely underpaid for the amount of work they pile on you with crazy expectations. They're more concerned with what time you log in to your computer versus the actual work you put in daily. The turnover rate is insanely high due to lack of structure from the company as a whole. Everyday there's new changes implemented, and they give you last minute deadlines to make even if they know it's not realistic. Supervisors will send group messages with screenshots of personal conversations; that's just how unprofessional these people are. They've lost so many customers in every single service area that it's just a matter of time before they end up having to shut the doors on most service centers. 

Pinnacle is ok but when it comes to management it sucks. The company dont care about the employees just as long there's a profit. Now to move up in the company is almost impossible and scary. Back in August they let go of all of the branch managers so it makes you think if they can just get rid of managment for no reason what makes you think they wont do that to us employees? Also even with us as employees that have all of the qualifications for the position they would rather bring someone in for US to train. Another thing is the pay... its decent but you cant make a living off of it. I think we need more pay for the simple fact we are driving a bomb, can kill ourselves or someone else if an accident happens, keeping up with all our licenses, and maintaining the truck plus all the paperwork that goes with it then on top of that we have to do our routes then they wanna pay us comp change.

Foreign company bought Pinnacle and changed our pay structure and management structure. Despite the Grand Prairie management having a profitable track record for 5 years and low employee turnover all of them were let go under the reorganization for new management that was known in other districts for having a bad attitude and losing money. The district manager out of Houston has a bad attitude with unreasonable expectations of what a route is. Yard hands are constantly given the 3rd degree whenever there's an inventory issue when really all it is is management doesn't know how to add and subtract. This job as driver will most definitely reek havoc on your body.  I would not recommend this job or this employer to anyone. Good luck if you work here, you'll need it.

Safety is a developing culture and not a “I caught you” work environment.  I have been here 3.5 years and have worked through some tough times.  We have challenges ahead; but we are working together to continue to improve everyday. I believe, I am drinking the juice, and I see a group who are looking to highlight our wins!  In my time at Pinnacle Propane I have made some amazing professional relationships with quite a few teammates.  The beauty of this is knowing you can provide assistance to another area of the company knowing they will reciprocate later on down the road.  It has not always been fun, easy, or lacking challenges…but we persevere!  Bad weather…we persevere.  Fleet challenges…we persevere.  Long hours…we persevere. Fiscal challenges…we persevere.  We persevere and are proud of teamwork to persevere.  

Run! This job is a joke they don’t know what they’re doing as a corporation. They don’t care about their customers and are seriously low on drivers. The call center is made up of only 3 people and they lack knowledge in simple customer service skills so you will have to pick up their slack! The manager is HORRIBLE she barely knows how to preform her own duties so you will not learn anything from her! This company doesn’t believe in structure or fairness so don’t waste your time you will be disappointed. They over work you and under pay you. They have changed ownership twice and have loss two of their biggest companies so far. This company and they will definitely not last another year BEWARE!

a typical work day starts early (I'm an early riser) you have a lot of communication through emails that need to be prioritized.

I would have communication daily with my managers by site visits or by phone.

Daily reports were due to track production, inventory and safety.

We had a small Management team that was spread thin and all had varied task to perform.
Distribution and Production managers were all great team members and hard workers. 

The hardest part of the job was travel what started out as about 20% travel 5 years ago was now at about 90% travel.

Most enjoyable part of my job was working with my staff, Mentoring, training and being able to promote my staff through the company.

Top Job Titles	Average Salary
Driver 25 salaries reported	$20.78 per hour
Customer support representative 4 salaries reported	$17.00 per hour
Service technician 1 salary reported	$27.94 per hour
Dock worker 7 salaries reported	$14.36 per hour
Operations supervisor 1 salary reported	$49,000 per year

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