host/hostess

assistant manager

food runner

technician

assistant store manager

Pinstack

The general consensus among the staff (both team members and management) is they feel overworked and underpaid, having to deal with a lot of guests at a time with minimal support from staff and upper management. Day to day is very inconsistent, depending on the needs of groups and the ever-changing expectations of management, it leaves too much room for error across the board. Salaried Managers have an overload of responsibilities they must keep up with, while also taking care of any guest complaints (there's a lot), the unmotivated staff, minimal benefits,  and constantly failing building maintenance. Training is not in-depth whatsoever; it's simply on a learn-as-you-go basis with minimal information upfront besides a power-point slide show when you're in orientation.  Coaching and holding staff to a standard is also based on favoritism and the mood of upper management, with it not being fair to every body. 
On to the better side, however, I did see lots of opportunities from growth at my store, since the GM loved to promote from within. Cross Training is also highly encouraged across multiple positions, so filling in gaps is super easy. When everything is running smoothly, working can be quite enjoyable as it is a fun environment. For team members/staff, tasks are very minimal and easy to keep up with, as most of the team member staff is high school age individuals. There are some benefits, such as free bowling lanes for you and your family on weekdays, as well as free arcade games and attractions. Most food is discounted at 50% off for team members and 75% off for salaried management. 
Overall, PINSTACK has much room for improvement. The cheap way that corporate choses to have their stores run leaves employees feeling overworked and undervalued. The inconsistencies make every shift difficult, varying on guest needs and management's discretion for every decision. But, the chances for growth/advancement are pretty high for anyone showing any interest, and the trauma-bonding amongst everyone makes it feel like one huge family. 

I LOVED working for Pinstack. During my several years I had so many great experiences and made amazing friends. It’s gone downhill though. The value they place on their long term employees is sad. I tried to address some issues and went ignored. It’s evident Cooperate places too much pressure out of management. And the fact that they’re so willing to hire new people at cents on the dollar rather than pay long term employees that care and want to be there the appropriate wages they deserve. 
It’s not the company team members fault you keep wanting to open stores with no profit in sight. Maybe slow it down, and keep the moral. I hate that I had to leave a company I loved because I had to seek higher pay elsewhere.
The management never confront situations on a timely manner and don’t have the necessary discussions  in order to provide growth and proper coaching. 
Also, politics are too much at play in this company. The GM at North Park was hardly present during peak times, and didn’t give credit where it was due. Criticized his employees but never really got involved in becoming aware of what was going on with his team. If you don’t care, you shouldn’t be a GM. Cooperate expects management to pull miracles on a low staff. This company was once great, and now has become that typical greedy cooperate environment. Too bad. 

My very first shift as a new manager involved a management meeting where the GM repeatedly yelled at everyone about needing to put up better numbers. His favorite phrase was "there will be drastic consequences!" And he used it often. They do offer great benefits for managers but you don't really get to use them because you're always at work or needing to be available off the clock. Pay isn't great for the number of hours worked, and the work life balance is awful - it was the norm to be on 5 pm to 3 am on a Friday, 4 pm to 1 am on Saturday, then a "day off" but not really because you'd need to be in at 6 am Monday for inventory. Or you'd be scheduled for a noon meeting that accomplished nothing, then need to be back 4 hours later for a 9+ hr shift.

The assistant managers are almost all teenagers and the work culture is all gossip and drama. My assistant manager was barely ever scheduled with me so I couldn't really utilize her, and it was more work to fix her tasks than it would have been to just do them myself. Trying to enact better practices was useless because the other department managers didn't care about supporting and maintaining those changes.


In terms of event sales, PINSTACK values quantity over quality and does not care about the execution of the events but is quick to take money from clients. Yet when, not if things do fall through for the execution of the events, it is still at the fault of the sales manager regardless of the issues of low staff. There is also much to be desired from the direct leadership. In a sales role, one should expect to be belittled and shamed for mistakes and not given support or clear feedback. Your ideas for growing your client base will also be ignored and not even considered, as your direct supervisor is simply too busy. However, it is all up to you to continuously grow your sales. Expect no social life and very long days trying to fill in many vacant positions yourself. There is high turnover in the sales department across all PINSTACK locations due to a common denomination that you would find yourself recognizing very quickly. I urge anyone considering a role with this company to seek employment elsewhere…

A typical day for me consists of monitoring the operations of the game-room, bowling, and food and beverage side of the business. During this process I interact with all of the guest and team members to ensure that everything inside of the facility is up to operational standards. My goal each day is to ensure that the company standards are being met from the parking lot being cleaned all the way to seeing if there is any issues with any gaming, kitchen, bowling related items so that we can ensure the quality of our operation is meeting guest satisfaction. This company has taught me so much about time management, being more organize, promoting from within the company, inventory and budget management and controlling labor. The most enjoying part of my job is being able to learn different aspects of the business but also I was able to train others to start them on their career path in the PINSTACK world.

I don't know how much has changed since I last worked at pinstack, but a typical day consisted of answering people's questions at the host stand, seating people, controlling the restaurant waitlist, bussing tables, answering the phone, and helping out in other departments (in the game room, running food, bussing tables by the lanes, making milkshakes, etc) as needed. Management wasn't bad. There were a few managers who could have done more themselves, instead of loading it onto us, but I never had any complaints against them for the most part. Everyone was friendly, especially the bartenders. My favorite part of the job by far was seeing people's reactions to our bigger menu items (the 36" Kingpin pizza, for example). The hardest part was being understaffed at the busiest time of the week - Saturday nights. Hopefully they've gotten better about that. Overall, it wasn't a bad job, but I don't think I made a good enough wage to justify the effort I put in when understaffed. Also, the employee discounts are great! 50% food discount, 2 hours of free bowling + arcade every week.

A busy day at work would consist of me getting everyone to their assigned attraction that they'd be working. As everyone was at there designated attraction , I would roam the floor and interact with the guest. I would make sure everything was okay throughout the gameroom. Id restock if Items were low and help team members at attractions if they needed it. I rotated them out occasionally and ran the breaks.
If anything , I gained  customer service skills. Having to interact with customers from all age rangers taught me how to deal with people in a certain manner, The management is poor and inconsistent. There is always a new manager every month. They really dont even do anything , they are just there really.
The hardest part of the job is probably having to run a certain attraction by yourself. At times itd get really busy but we would be understaffed so that was always a problem.
The most enjoyable part of the job were interacting with the kids. I have definitely met some outstanding kids. Also , just being with the team members i work with.

loved the atmosphere and the other employees. the job didn't work out for me as my manager just wanted to bring all of his old crew back in to the tech department. Promised multiple things that never happened and that rubbed me the wrong way. he played favorites and as I sated wanted to get rid of everyone and bring as many people from his old crew that he could. Hired a new guy and just instantly gave him my shift without asking and instantly switched me to nights without an type of warning and I never closed before. At the time that was a major deal because I lived an hour away and had only one ride to work as she worked down the street from me. so the hour shift made it really hard to get to work and show up on time. Cut my hours down from fulltime to part time without warning. promised raises and things were going to change and they didn't. all in all its a very good company to work for they love there employees but the manger over the techs is what rubbed me the wrong way

Working at Pinstack has been a frustrating experience due to its constant understaffing and disorganized environment. The management seems to be poorly equipped to handle the demands of the job, often leading to confusion and a lack of clear direction. Shifts are frequently understaffed, making it nearly impossible to provide good service or maintain a sense of order. This creates a chaotic atmosphere where employees are left scrambling to keep up with the workload.

The communication between management and staff is inconsistent, leading to confusion about expectations and schedules. While there are moments of camaraderie among coworkers, the overall stress and pressure make it hard to enjoy the job. Despite the potential for a fun work environment, the overwhelming disarray and lack of support from higher-ups make it difficult to stay motivated. In the end, the disorganization and understaffing overshadow any positive aspects of working at Pinstack.

They had mass exoduses in different departments before I joined and that should have been my clue.
When I worked there, I saw the boys club in action, also just mangers playing favorites too, managers making fun of stuff, was bullied by a manger and more. When I put in my 2 weeks, they finally offered to give me a raise ( I had been asking for months) which was so tiny it was insulting. And that is what they tried to use to get me to stay. I was not the only one who worked there for a while and was tired of the treatment and empty promises so I kid you not, an other exodus happened. I didn't have a lot of experience working before so I stayed way too long. So I'm telling all of you now. If you are looking for your 1st job. 1) other places will still pay you more 2) will not bully you 3) are more comfortable ( oh yeah! didn't mention, break room sucked and my feet were dieing after all the standing in one place they had me doing.)

Top Job Titles	Average Salary
Host/hostess 5 salaries reported	$9.90 per hour
Assistant manager 4 salaries reported	$13.88 per hour
Food runner 7 salaries reported	$11.43 per hour
Technician 2 salaries reported	$14.75 per hour
Assistant store manager 1 salary reported	$15.00 per hour

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