front desk receptionist

personal trainer

physical therapist

patient care coordinator

physical therapy aide

Pivot Physical Therapy

Pivot gets new grads to join with the OCS program, but be aware that you will be tied to them for 2 years after that since they are paying for your course fees. They also pay you less since they grab up new grads with the enticement of the OCS program and the Medbridge membership. I worked in several clinics and each one was a bit different depending on the clinic director. Generally the directors are just the PTs who have stuck it out for more than a year and they are pushed into the position. It seemed like no one really wanted to to do the director position because it was more paperwork and dealing with management for not much more pay. There is alot of movement of PTs/PTAs in clinics because people are either leaving or switching to different clinics. Many patients have also mentioned that no one is working in the clinic who was there a year ago, and they didnt mean it as a good thing.... Dunno if this is a good or a bad thing. Coworkers are all great in my experience but alot of talk about the endless nagging from management for things out of our control as PTs.

Standard 40 hours per week, but it is salary so you are expected to stay longer as necessary. I worked longer days and often had to stay up to an hour later to finish paperwork because patients show up late. If the weather is bad, expect to adjust your schedule to be free on your day off to come in to work. A bit invasive if you ask me. 40 min appts were great and hard to come by in OP PT, but they expect doubling in order to get 55 patients per week average. This is fair and totally attainable, but is difficult to double patients when you have no support staff in your clinic. WebPT is probably the best EMR out there. 

You get a Medbridge membership and they expect you to use it. It is helpful for CEU's. My advice is to be very clear with the front office and scheduling center about what patients you are comfortable with seeing or not, otherwise you will be pushed to see any and everyone just to get people in the door. You may be asked to see peds, ortho, neuro, MVA, concussion, workers comp and chronic pain. It is not strictly ortho. 

1000 bucks a year for CEU/license reimbursement. This is great, if you can get the time off by management. You do not get CEU days, you will have to use your own personal time or vacation days. 

At the end of the day its decent as far as OP PT goes. Ive had better jobs, and worse. 40 minute appt/evals are good, but expect so be pushed to double as well as stay late to complete paperwork.

Cons:
1. Pivot has a culture of double and triple booking patients which hurts patient care. Therapists who dont double book are usually guilted into doing so or even forced out. 
2. PTO is divided into "vacation days" and "sick days"   and "sick days" not used during the year get converted into "sick carry over" and then become harder to use and also dont get paid out if you decide to leave the company.  Other companies typically dont make this distinction and its a lot easier to use all the PTO that you have earned. 
3. Upper management is hyper focused on numbers and pass "one size fits all policies" such as a "patient contract" they want all new patients to sign which talks about the importance of attending all sessions and the various phases of care. While it seems well meaning the ultimate goal is to have patients stay for at least 14 visits (productivity).
A quality physical therapist may be able to get a patient better quicker especially if they are good at promoting patient independence and good at educating however because one of the statistics that get tracked is average duration of care and if yours is consistently lower than the company average (they shoot for 14) you will get pressure to keep patients longer than may be necessary.  
The patient contract also doesnt fit all conditions and simply doesnt apply to every patient yet the policy was to have ALL patients receive it. Physical Therapists are independent health care practitioners who are qualified to make their own clinical judgements and decide on how long a certain plan of care should be. Instituting policies such as the "patient contract" goes against that grain and comes off as very cookie cutter. 
4. Pivot tracks billing tendencies and will encourage use of modalities if it notices modality usage is lower for a clinician. The reason being obviously that its just another way to generate more revenue for the company, even though current best practice is moving away from passive treatments. 
5. In cases of inclement weather and you still come into work but enough patients cancel expect to be told to come in on a Saturday or other day off or use PTO. 
6. Upper management is very hard to communicate with and ultimately only cares about productivity and clinic statistics. 

Pros:
         1. WebPT as EMR is easy to use
         2. Free subscription to MedBridge is good for HEP and watching continuing education videos

Overall not a good place to work. There is a reason many clinicians dont stay longer than a year or so.

I worked at Pivot for over a year. When I started I was excited to be apart of a growing large scale company... little did I know that the upper management was so fixated on numbers it made the job itself miserable.There is no job advancement opportunities, and getting a raise is nearly impossible. As a front office coordinator all the pressure was on the front desk to make quotas for patient scheduling, which made the clinic directors breathe down our necks while working. My clinic director was fresh out of college, not even having much experience himself, and then put into the front lines. He relied on me and my co workers to do his management job far too often. Simple things such as making sure your employees have keys to the building, trying to get coverage for employees vacations,(all avoidable things which made my job so stressful) and not handling patient complaints. In a customer service profession, working with the public everyday, you are bound to have unhappy patients. On multiple occasions there would be a patient/ or family member, SCREAMING at the front desk.... while our clinic director was too chicken and afraid to come up and address the situation. I did not get paid enough to handle situations like that, and my clinic director was no help. 

My major complaint is that of the overbooking we as front desks are ENCOURAGED to do. We would have a perfectly balanced schedule for the week and we would be told to fill it up even more because we needed to exceed our patient compliance. That means double booking medicare and medicaid, no one on one care with the therapist, rushed PT programs... overall bad care. I would never allow my family members to go to pivot for any care.

Also the office I worked at was not HIPPA compliant, we were forced to speak with patients about their personal insurance/ financial situations in the wide open. Therapists would conduct the patients initial exams in the open clinic, instead of in an exam room. I often heard the therapists asking the patients personal medical information such as past medical procedures and questions about their medications. If I could hear this, then other patients could as well. One time I heard a therapist shout out a patients blood pressure across the clinic, to another therapist. If that was me I would have walked right out and not returned. 

I do not recommend pivot to be a place to work, or a place to recommend patient care,

So here's the negative: Usually there were lots of patients and most of the therapists were double or even triple booked every hour. Patient care was poorly affected by it but most of the patients were understanding. The Techs there were unhappy with the company because Pivot cut benefits and reduced hours. The worst part of the job is the poor management. I received little feedback so I had no idea what the expectations were. The patients really appreciated me for what I did for them and it's a good feeling to have. Overall I feel unhappy with the position I held because I worked very hard and when I finally did receive the feedback, it was negative. Sometimes you just don't fit in with particular people and the expectations aren't communicated correctly.
The best part of the job is being in a positive place where people are getting better. You truly start to cope with things better just because you work in such a stable positive place. The positivity is contagious and I learned a lot as far as life philosophies go. I learned that in life you have to take things day by day, just like the patients do. The happiest patients don't worry too much about the future (within limits). You also meet a lot of remarkable people and they will forever change you. That's also why I'm ending on a positive note. Even though this job was short lived, there's still better out there for me and I know that I have a lot to give to the world.

Worst company to work for. I was with a previous company before it merged with pivot last year. We were told nothing would change, we wouldn’t notice any changes, minor things here and there. Everything changed! I went through 3 supervisors in the 2.5 years I worked for these companies because everyone wanted to leave for better opportunity including myself. We were told we would get 401k matches, never happened. Our Christmas bonuses were taken away. No more company banquets. No more patient care. My own relative was a patient and left because they weren’t getting the care they asked for multiple times. I also had an issues with a supervisor and coworker and sent an email to corporate and they never emailed me or contacted me to follow up. I couldn’t get out of that place fast enough. None of the supervisors or managers communicate with each other. We would get 5 emails about our wardrobe each one contradicting the other. Or one boss would tell us one thing and two days later it’s a completely different story from a different boss. Way too many mouths. So exhausting. Pivot also fired so many people that were with the previous company for years and years. Most without warning. They should have focused on employee appreciation and patient care and less on the all mighty dollar. Super cheap company and I’m way happier not being there.

I have worked at Pivot for over three years now. In that time I have enjoyed most aspects of my job. The staff and patients are all very fun and friendly to work with. There are career advancement opportunities which I haven't yet taken advantage of, but it's nice to know they exist. I work two 7am-7pm days, two 7am to 12:20pm days, and one 7am-4pm day. For the most part, I really love working for Pivot. My gripes are the low salary for high cost of living in my area, the constant need to take documentation home due to high case load, and understaffing resulting in increased job responsibilities without any increased salary or benefits (like hazard pay during covid-19, or a stay-on bonus as opposed to sign on bonus). Aside from this I am an otherwise very satisfied physical therapist.

I started working here in April 2021. I have been in the medical field for more than 19 years. This is my first working in a Physical Therapy Office. I love it. I work at the front desk, checking in patients, completing registration, scheduling appointments. Collecting copayments and completing weekly and monthly reports for productivity and payments received in the office. I am in a small office with 2 PT, 1 PTA and we often get students who are in school to become a PTA. To be a small office, we stay busy. Insurance verification and getting prior authorizations take up most of my day. I appreciate working in an office where I am not micro-managed, my office trust me to get the work done that's required and that is a breath of fresh air. Typically overtime is not required however due to some changes in the office 1-2 a wk has been the norm for several weeks mostly because I am the only one who can get the prior authorizations and our PT's split days, so we see patients Mon-Thurs 7am-7pm and Fridays 7-3pm. It works for me due to some appointments I have to go to, so it allows me not to use my personal time. I love the team I work with. We laugh and I am able to participate in some of the physical therapy with the patients such as balloon valley ball which is a lot of fun. 

I worked for this company prior to it becoming Pivot and it was amazing the owner knew me well and took the time once a year to come to EVERY clinic and just talk. Since Pivot took over I've noticed high turnover in upper management. They just insist on pushing more volume on us without thought on how it affects not only our ability to perform at such a high volume and do it properly but how it impacts the patients! I would literally have 2 Pt.'s at 4, a 4:15, 2 at 4:30, a 4:45, and 2 at 5p!. The support staff wasn't trained well and it only slowed me down even more. Not to mention the RPT would be in a room with doors closed dry needling his patients so I had HIS patients to look after plus mine. It was chaos. The pay is unrealistic in todays world especially for the amount of work. The management goes through clinic director after clinic director because no one can keep up with the numbers and expectations from upper management without pulling their hair out or having their family life suffer. 
During pandemic they couldn't supply us with proper PPE, they took therapists that had been there for literal decades from salary to hourly then fired most of them. They just treated us like disposable straws.

Working for Pivot PT was an amazing opportunity. I had the chance to experience what it was like to work in a physical therapy office plus I got to work with some of the most friendly, patient and understanding co-workers. The employee culture of the clinic I got to work in was very strong, everyone was extremely friendly to each other and there was no "fake" energy. I never felt intimidated or inadequate a moment I worked there!

My only problem with this job was how low the pay was, which is at minimum wage. As a technician, you are left with the dirty work (cleaning bathrooms, doing laundry, filing papers, etc) but I believe there is a skill aspect required due to the customer service you provide along with having to understand an element of anatomy and physiology as well as a basic level of physical therapy. I believe that the rate of pay for this position does not adequately match the skill and duties required as a technician, I think being paid $12 an hour would even be fair compensation but by no means minimum wage.

Overall this was a wonderful job to have had with a very flexible schedule and the absolute best co-workers you could ask for!

In a typical day you will be expected to have knowledgeable conversations with patients, therapists, insurance companies and doctors offices. The management you'd experience greatly depends on each individual clinic; I have experienced organized clinics with an open line of communication between therapists and support staff, as well as clinics where the therapists separate them selves from the support staff or abuse the authority they have over them. The hardest part of this job comes when patients either don't understand their own benefit information and dispute the charges from their insurance, or when they refuse the cancellation policy terms. In my area, when taking time off front office staff from other clinics will help out and sub in for the day, management will also assist in finding coverage if needed. Pivot has a comfortable, friendly work environment and is great for people looking to get some entry level work experience within the medical field.

Top Job Titles	Average Salary
Front desk receptionist 43 salaries reported	$15.68 per hour
Personal trainer 12 salaries reported	$33.50 per hour
Physical therapist 1 salary reported	$51.50 per hour
Patient care coordinator 7 salaries reported	$16.50 per hour
Physical therapy aide 5 salaries reported	$12.96 per hour

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