retail sales associate

Place of Hope

I regret to say that my time at Place of Hope was unfortunately, mostly negative. In a lot of ways I’m thankful for my time there and I took a lot of great lessons and friendships with me when I left, but I can’t recommend working there and wouldn’t work there again. The mission of POH is great, and I do believe that they do good overall in a system that's really lacking. However, the management styles/leadership, culture and employee morale, financial decisions, salary and wages, etc. all are things that in my opinion, were fairly poor and could stand to be improved upon. I believe that employees at Place of Hope are (and feel that they are) undervalued, overworked, and underpaid. The pay for hours worked felt unfair, and there didn't seem to be perks or other benefits in lieu of a fair salary. When employees spoke up with concerns, they were ultimately listened to and then ignored. I found that so many policies and processes could have been streamlined and made to be better, to save time and money or just to be help improve things overall, unfortunately any attempt on the employees parts to improve anything didn't seem to do any good, in the end we always just felt unheard. I hope that one day the culture at Place of Hope can change and things can actually improve. I think that they could do a lot more good in the community if they began with taking proper care of their own employees and listening to what they have to say.

Place of Hope, Inc. does an amazing job caring for hurting children, teens and young adults. The mission is one that should be supported.

Unfortunately employees are supported little by management and there is little to no room for growth.

The pay is low for most positions compared to the general market but that should be expected with any non-profit company. 

Turn over is mainly high because there is little opportunity to interact with Human Resources and for issues to be solved. 

There is no exit interview in place like with most companies and when grievances are expressed the employee is left unheard and the issue is left unsolved. There is no unbiased management role in place. 

When it comes down to it there needs to be a stronger, professional and unbiased presence in all of management especially HR.

Unless you cry your way through your time here, threaten to leave or know/are related to someone then you won't grow professionally and your pay will be not grow either.

As a cottage parent, the job itself was fulfilling. However, the salary offered by Place of Hope doesn't align with the high cost of living in Palm Beach County. Additionally, there is no paid sick leave, which can be challenging.
The management could benefit from further training, as they often allow certain individuals to act independently while ignoring the concerns of other employees. 
Their inconsistent management style leads to uneven policy enforcement and a drop in morale. For example, one cottage parent may follow a policy while another does not, creating confusion and frustration."
Here's a revision:
Ultimately, it was disheartening  and difficult to trust the management, especially due to their inconsistencies, particularly given Place of Hope's assertion of being a Christian organization."

A typical workday can be very productive. You quickly learn that no two days are alike, even with having a planned agenda. The workplace culture is phenomenal and is second to none. It reall is a community and family all in one at the same time. The hardest part of the job is meetling deadlines and preparing for our DCF audit. The most enjoyable part of the job is understanding the purpose of it all and your mission as to how you will contribute and more than all, being able to practice your faith and say the the name of Jesus Christ freely and boldy, with no repercussions or consequences. Lastly, another enjoyable part is having superior administration who are top notch individuals and who are totally approachable and assessible to all and who truly has a heart for what they do and more importantly for the mission at hand!!!


Place of Hope does a lot of good work in the community but the management lacks structure which causes a lot of easily fixable problems. There are many family relationships throughout the organization that cloud the judgement of the executive team and prevent them from seeing the harm particular managers do. The organization seems to be bleeding out quality staff because they refuse to recognize these problems. The rules vary based on position, title and relationship. There needs to be more structure, consistency and checks and balances for supervisors/managers. Turn around times in specific departments should be paid attention to. If you keep running into the same problem, you are the problem. They do so much good for the kids but often leave a bad taste in their employee's mouths.

I have spent the last 10 years with this amazing organization and I appreciate all the opportunities they have given me to advance and grow. We work hard because we love what we do and the need is ever present and growing. Our work is rewarding in many ways. I am inspired by our leadership, our Board of Directors and donor community. I am proud to work for a nationally ranked non profit that has served thousands of kids over 23 years. The results speak for themselves and I love being a part of this team. If you are mission minded, this is the place for you to put your skills, talents and heart to work. 

What is the best part of working at the company?
there’s nothing good about working at this company.

What is the most stressful part about working at the company?
Supervisors are not leaders. Double standards. Family employees of supervisors not held accountable. H/R is a complete joke.

What is the work environment and culture like at the company?
Fake! Very pretentious not what the public sees in media. 

What is a typical day like for you at the company?
Drudgery from the moment I arrived until I left.

This is a very strange place and definitely not for everyone. You will be worked very hard with very little compensation. There is little structure and a serious lack of direction. Everything is done last minute but is expected to be "excellent" no matter the circumstances. Strange policies regarding social media and politics that are only enforced on lower level employees. The CEO is a nightmare to work with. The mission is nice and it feels good to help kids that are in the system but the management is a mess and HR is less than helpful. 

Working at Place of Hope will teach you a plethora of skills and allow you to meet an array of people in the community, but there is no work life/home balance nor is management and HR helpful in that. On a day to day basis, it is common to find co workers overwhelmed, stressed and unhappy. The mission is absolutely wonderful and POH helps an abundance of people, but you have to be willing to sacrifice your personal life for the organization’s mission to work well here. 

I really enjoyed my job at Place of Hope. The first couple of years things were fairly smooth. Towards the end of my time things started changing that affected what I was paid and it just was not feasible. If leadership knew what went into living in the homes things would probably flow a lot smoother. I hope they get things ironed out so morale will increase. I didn’t even get an exit interview or follow up after I left. Kind of disheartening.

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