guest service agent

overnight associate

maintenance technician

housekeeping supervisor

housekeeper

Placemakr

There was a clear culture of favoritism, inconsistent accountability, and leadership decisions based more on personal relationships than qualifications, performance, or hospitality knowledge. Employees in management positions (off-site) frequently lacked the experience, professionalism, and operational understanding necessary to effectively run a hospitality property. Many talented employees became burned out, unsupported, and eventually pushed out.

The company constantly changes SOPs and expectations depending on what benefits leadership in the moment, creating confusion and instability for staff. Employees are expected to take on increasing responsibility with little to no additional compensation, recognition, support, or job security. Promotions move extremely slowly under the company’s “leveling up” structure, regardless of performance, while workload and expectations continue to grow. It takes years to be promoted.

HR was one of the most disappointing parts of the experience. The department felt disconnected from on-property operations and employee realities. Concerns raised by staff were not handled transparently or fairly, and investigations appeared inconsistent and heavily influenced by internal relationships and leadership politics rather than facts or employee wellbeing.

The company also relies heavily on third-party labor and operational structures that create high turnover, inconsistency, and low morale among employees. Rather than investing in experienced hospitality professionals and sustainable operations, the focus often feels centered on cost-cutting and control.

There is very little appreciation shown for employees who go above and beyond. Long hours, emotional exhaustion, understaffing, and unrealistic expectations become normalized quickly. Over time, the environment becomes draining both professionally and personally.

Little to no advancement from within, Sr. Mgmt is all new with limited experience in their roles and their past experience does not align with what is expected of them.  

Very top heavy organization which causes confusion at the property levels.  Little to no communication falls down to the line level employees.  Promised benefits are never delivered.  (Ask about 401k and Stock Options)

Their core values are not fully embraced by all members of the company and they focus more on hiring than operating.  It seems like they have no value towards their current employees and sell the world to the individuals they hire (which in most cases, are individuals who never previously held roles or responsibilities for the position they are hired for...).

They make a lot of mistakes when it comes to pay being correct, PTO hours being correctly calculated, they never respond to employee requests or questions, and do not recognize those who work their hardest or have been successful.

WhyHotel is a great concept, and the "C-Level" leaders have the drive to make it succeed, but it falls flat after that.  No one seems to listen to the line level staff or the properties.  There is a huge barrier between the corporate office and the actual properties.  No one communicates what future plans are and it seems as if they don't understand that their hourly employees are people too with families, rent, and bills to pay.

What is the best part of working at the company?
Weekly pay and benefits are the only plus 

What is the most stressful part about working at the company?
When you have an over zealous GM who hides from any confrontation than to embrace it and take care of it makes the job harder on the frontlines because we are the ones to answer the phones. Then to add you are just a warm body and never given the sense that you are made to feel apart of. Mainly from the GM 

What is the work environment and culture like at the company?
Dry, Boring and no vibe at all and that all because the GM has never worked in hospitality before and does not no how to interact with guest and employees 

What is a typical day like for you at the company?
Always in fear of something not working right or a guest issue that may not be resolved on your upcoming shift

Placemakr is perhaps the worst employer I have worked for in my 27 years of living. 
•Property is very understaffed leading to overworking of employees. 
•Management offers no support and will leave you to the wolves even in situations that call for a managers attention. 
• Never a consistent schedule. 
• Workplace policies change every other week or are just never followed to begin with. 
• Can be terminated for the smallest mistake or perceived slight that damages the company reputation. 
Overall a terrible place to work unless you enjoy managers who don’t have your back, rude customers abusing you on the daily, learning new procedures every week and an environment drowning in confusion & lack of caring. 

What is the best part of working at the company?
Meeting new people from all over the country and the incentives.

What is the most stressful part about working at the company?
When it's time to close out the sites once the contract with the property ends that you are working at, they wait until the last minute to place you at another site that may or may not be a good fit for you.

What is the work environment and culture like at the company?
Hospitality short-term long-term hotel stays in residential buildings.

What is a typical day like for you at the company?
Depending on the time of the year it can be very busy at check-in time or mildly busy.

What is the best part of working at the company?
The best part was the remote, the worst part was them scheduling random meetings throughout the day which prohibits you from being productive.  Company is not for everyone.  BEWARE!!!  Please BEWARE.  

What is the most stressful part about working at the company?
The people, the backstabbing, the environment, all the worst part of this company.  Almost feels like a cult.  If you refuse to drink the kool aid, then you are difficult or unqualified.  

What is the work environment and culture like at the company?
Horrible and weird.  Not for everyone.

You'd think with a burn rate of over 1MM a month, you'd have a few talented enough individuals on the team who knew how to operate a hotel chain in HQ, but BOY, you would be wrong. The whole thing was frat boys club from the beginning and when they laid off 90% of the company and began shutting down, most people felt relief the nightmare of working at WhyHotel was over. More than 90% of the staff working for WhyHotel are white men. Not the place to be for a POC. 

What is the best part of working at the company?
They overwork and under pay be prepared to do three positions in one day 

What is the most stressful part about working at the company?
The bosses don't do their job they just get everyone else to do it 

What is the work environment and culture like at the company?
It's just plenty of problems  that won't get resolved the gm hides and lies about everything so he can look good to corporate 

What is a typical day like for you at the company?
Stressful ready to cuss everyone out

No room for advancement unless u are a boot licker or suck up.  Very horrible place to work and I wouldn't advise anyone to work here, management sucks and everyone is scripted. No home and work balance unless you call off from work. Only then you get points. If you get up to 9 points they fire you. HR is some BS!! They don't take people or complaints seriously. Its very hard to come to grips with their policies! Would Strongly advise not to work for this company!! But to each's own!

This company has been nothing short of amazing in supporting me from day one. If I needed to work from home- done, I need a couple of days off- done, support in just talking- done, support in my new role- done. This company is amazing and I am excited to see where it continues to go as it grows. I get to make a difference in my property and make suggestion to management if I think something does not work. I am not just a number in the company, I am a member of the team.

Top Job Titles	Average Salary
Guest service agent 46 salaries reported	$19.33 per hour
Overnight associate 31 salaries reported	$19.80 per hour
Maintenance technician 17 salaries reported	$29.04 per hour
Housekeeping supervisor 5 salaries reported	$26.05 per hour
Housekeeper 1 salary reported	$27.00 per hour

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