customer service representative

credit analyst

senior customer service representative

analyst

bank clerk

PlainsCapital Bank

The culture of this bank in specific the BSA department places extreme value on sychopants rather than intelligence or experience. The term "Good Ole Boys" rings true in every facet of the institution. From the CEO who throws temper tantrums via email when he is not congratulated daily on his lack of profound or valuable information to the various under qualified managers who lack college experience. Room for growth is determined by an individuals capability to stroke the egos of direct managers. Various managers within the BSA department have merely a college education and are completely incompetent and unable to obtain critical industry standard certifications such as CAMS, yet are consistently promoted due to the sychophant mentality that is so readily welcomed. Advancement and compensation also are well below industry standards as with other financial institutions. A degree is required yet the pay is equivalent to that of a new college graduate. In general compensation is approximately $10,000 to $15,000 USD less than the industry standard at other institutions. Upper management posseses an extremely myopic view when presented with new ideas or innovative ways to conduct the business. Additionally, the BSA department is not well respected within the bank as other revenue driven departments are more concerned with their bottom line rather than the consequences associated with lack of oversight of controls associated with bringing in new revenue. Training within the department is non-existant while one is expected to know the various archaic, obsolete systems utilized. Consistency is also nonexistent as there are 4 different managers that supervise the department requesting processes to be completed in contrasting ways. Extreme caution is to be taken when considering a career at Plains Capital, specifically within the BSA department.

PCB's biggest weakness is their lack of inclusivity. If this is not a big deal to you, it may be okay. Just know this is not a focal point of the management, and has not been for some time. 

These days, many employers are seeing the value of a work-from-home setup, even if it's alternating days. Saves money, increases morale, etc etc. Not PCB. Though you will likely have a laptop that remotes into their secure VPN, do not expect leniency on this situation.

PCB used to be a smaller bank, with a more family-feeling culture. As they've grown and been acqured by Hilltop Holdings, this has been unsustainable. The culture committee does their best, but mostly this amounts to cookies in the break room on the Friday before holidays.

Since you work for a bank, expect to have all federal holidays off-- great! The PTO is also fair once entrenched, but does not keep pace with the tech industry's "unlimited PTO" idea.

You are usually (depending on your direct manager,) able to leave or step out early for whatever reason. Be that a doctor's appointment, pick up the kids, etc. This is nice. 

Pay is meager-- expect to make below market average compared to other banks in your area. HR will be wholly unwilling to budge in this department. That aspect is likely coming from even higher than them, and is the PRIMARY source of lack-of-morale. It is the most often heard complaint from my peers and co-workers.

If you're the type of person who wants to go to the office, clock in, do what is asked, and go home, this might be a good fit for you. If you're looking for a more agile, diverse workplace, definitely look elsewhere.

I have never experienced such a ill manged working environment. I worked as an Exceptions clerk where management has no clue on how to do the job duties, have any prior management experience nor how to work basic programs such as Microsoft Excel. I was subject to constant harassment not only be management but the employees who have been there for 25 years that have no knowledge of the new advances in technology. The company itself is outdated and are stuck in the 20th century. They do not have procedural manuals or specific job duty assignment just constant micro- management and sentences that start off with "I'm not familiar with this job" or answers questions with, "we've always done it this way". No one sees the need for change because they are complacent and unwilling to learn new skills. This job is for those fresh out of highschool with no experience of what a corporate environment should be, if you are a experienced professional I would not recommend they are very old school and have no idea what it means to worker smarter not harder. I worked here for 6th months and STILL was in "training" for job duties my 9 year old niece could do. I saw no growth in this company nor could I exercise the skills I already possessed. I was the second  person to leave this position within the 6 month time period.This department is a complete mess.

Pay is good if you still live at home with you parents and have no extra expenses

The atmosphere is very much one that encourages playing favorites. Most people do not have a chance of making it anywhere within the company without being someone's favorite employee. If you work hard and get the job done it accounts for nothing. They promote people with little experience and terrible work ethics while the others around them carry them within their positions. Upper management is knowledgeable and has been around a long time but they are so far removed from what is going on that they are completely unaware. The atmosphere at the bank is all about who you know, not how well you do your job. If you want to be stuck in one position for a very long time with almost no acknowledgement or raise then this is the place for you. Everyone is out to get you and always hoping that the knowledgeable employees will slip up. The minute you make one mistake after doing a thousand things right they will jump on you and beat you down. Little training available and when you do get training it is unimpressive and confusing due to the terrible qualifications of those training you.

Low pay for the amount of stress with having to take care of lots of customers in person and in the drive through with also having to answer the phones at the same time. I get left alone a lot of the time in the teller line which really stresses me out to the point where I go home crying or feeling like I’m having a freaking heart attack. The other teller barely does the bare minimum and never answers the phone even if everyone else is busy and he’s not. The sad part is he gets paid a whole lot more than the ones that actually do more work just because he’s been there longer. When PCB bought out FNB they said they would get everyone’s pay up to our competitors, that hasn’t happened 7 years later. I honestly think I would feel happier and feel more appreciated if they showed their appreciation by better annual raises. Other than that, it’s a nice place to work and the customers are great. The customers are actually my favorite part of the job because they actually make me feel appreciated for the work I do.  

The person the manager had me train with would tell me how to do the job but later, the manager would question why I was doing it that way or would just "yell" at me that I was wrong and attempt to retrain me but would only tell me what buttons to click and rearrange the windows on the screen without any explanation as to what I was supposed to be looking for on these screens and then would just tell me what to type and which buttons to click on. Then when Manager was out I would go ask the other person that trained me for help and when I showed what I was doing would ask me why and I would say that is what the manager showed me and the trainer did not know why because where I was going had nothing to do with the task at hand. I would be told "great job! Improving! Then monthly meeting to go over progress I was "lousy and not getting the job or meeting the >5% error rate. Made me physically ill.

A typical day at work started with an hour + trip to the office.  Tasked to review, process and approve/deny consumer residential loans referred by the Bank's branch network. The staff was friendly and well versed in their immediate positions.  Direct management was unsupportive and lacking in leadership.  The hardest part of my job was the position itself; being transitioned from the head of consumer lending with Southwest Securities FSB to a lender was a giant step back.  I was in constant communication with the consumer retail group, the Bank's brokerage arm and the special asset team in an effort to better the products, processes and policies to no avail.  The best part of the position were the individuals that I was able to work with, all: polite, professional, knowledgeable and caring.  Overall, it is my opinion that PCB would have been a great place to work had I been given the chance to succeed.

After almost 4 years there, I did not feel any incentive to stick around which was really sad for me. My boss ended up leaving and that was what confirmed my decision to leave. She was the only good thing about my job, she motivated me and made me feel like I was contributing. The rest of the company is not like that, everyone is micromanaged by people who should have already retired. No opportunity to advance, unless you continue your education, which you have to pay for completely. I struggled to make ends meet the whole time I worked here. If your family has connections you can go far, they favor wealth, however do not leave much for us at the bottom. The culture has evolved into a corporate atmosphere, all entry level employees were removed from salary to hourly while I was here.

Before we were bought by the parent company, the culture was amazing! Great attitudes, friendly people, and relaxed environment made this place great. When we got bought out, this company did a 180 and the culture went away. Everyone is looking over their shoulders now, and job security is nonexistent. Its become a toxic work environment with the politics here now worse than ever. Loyalty doesn't matter and advancement is made by smooching up to the right people and not by merit, knowledge, or experience. Voice your opinion on a product or suggest anything else and it will show up as negative on your review. Healthcare is ridiculously expensive

I learned a lot about the banking industry as well as about myself vwhile working for Plainscapital Bank. It was a smaller branch but I got along great with all of our regular/new customers and fellow employees. I feel like management could be a little stronger with their duties and less personal with employees. The most enjoyable part of the job was staying organized and also gaining wonderful relationships with our customers. Not a day went by that I couldnt greet a customer or send them away without a smile on both our faces. I take great pride in my communication skills.

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