mortgage loan originator

loan counselor

loan specialist

loan officer

specialist

Planet Home Lending

Basically spending half the time on a predictive dialer and the other half, calling accounts from sheets or your assigned queue. In either scenario, you would receive inbound calls regularly too.  Helping a struggling borrower and receiving gratitude from them were the best aspects of the position. 

The worst aspects were dealing with a manager who for years had no vision or clear expectations, and the only time you were coached was when you made a mistake.  I even calmly assisted a suicidal VA borrower on the line who was having difficulty maintaining her payment. After she said that she didn't want to live anymore, I urged her to call the Veterans crisis line and provided her with their number. Despite my manager being fully aware of the situation, I got no kudos. As for the Company, there's no sense of culture or core values, plus the turnover during my significant tenure rapidly increased over time. Also, bear in mind, the health insurance there is so expensive, your net pay ends up being about the same as if you were to work for a larger company at several dollars less per hour, so if you're hired at an attractive rate per hour, you're being deceived if you need to purchase their health insurance for you  and especially your family.

Planet offers all the opportunities for you to grow, rise up, and hone your skills, especially if you are proactive, positive, and aligned with where the company is going. 

There are many talented individuals who are open to sharing their knowledge and Planet can be very collaborative if you're surrounded by the right team players.

There is much work to do here, which can be a blessing and a curse. Sometimes teams are inundated and have to juggle more than they can really handle, but management proactively works to bring on additional resources to help lighten the load (most of the time). If you are willing to sit tight in times of discomfort, then you are able to see the return.

Planet is diverse in its verticals and focused on longevity which promotes good job security. We are movers and shakers here and it's exciting to see the innovations that come into play, with the backing to take calculated risks and support if we need to pivot.

If you're looking for your next career move, I definitely recommend considering Planet. It was a positive decision for me, and I don't see that changing anytime soon.


Firstly, the pay is excellent! Reasonable flexibility in scheduling is amazing. Everything else is derogatory from there. You get daily threatening emails that corrective actions will be taken. You cannot contact a manager or supervisor; they have the closed-door policy. You are only addressed if you have made a mistake, there is no encouragement. Too many entitled people playing corporate games. The more you compliment certain people the better you are treated. There is disparate discrimination at work here. Nothing overt, for that would be too obvious. Good work is never recognized nor efforts to make more productive appreciated. The bonus structure is fair, but unachievable. Overtime is mandatory for the company is so short handed. Gossip, office politics are rampant as well as drama and games. Directors will post pics on intranet about their fabulous life but they make everyone else's miserable. Just a very unprofessionally run company.  

Unhappy with their trust in the ability of the employee. Did not give enough time to learn the job. Less  than 2 months and decided to let go and have reposted the job to hire someone else.  Such a waste of time and energy and my commitment towards the team and company.  Most companies have given a 90 day to 6 months learning curve in my experience before making a decision or advising if things will not work out. There was only one 30 day discussion and laid off prior to reaching 60 days. Now they are looking to hire someone else, and start all over again. It's simple work, but a lot of work and to make a decision less than two months that someone is not going to improve, to me absolutely a bad decision. Personally I was loving the job even though it was stressful. I looked forward to Mondays. I really wish I would have been given a minimum of 3 months and I would have proved my worth. But Unfortunately, we will never know now. I am extremely saddened by their decision. 

What is the best part of working at the company?
They hire too many people for one department and for how big of a company which results in cutbacks snd they are they severely underpay. I was only making $2 more than the McDonald's down the street to flip burgers. I had 9 years of experience and it only got me $22/hr and then a raise of 60 cents. 

What is the most stressful part about working at the company?
The lack of recognition. Being in the mortgage industry for 9+ years and being under micromanagers mashes working efficiently difficult. The worry about messing up and getting reprimanded for it makes day to day work a pain and not something to look forward to. 

What is the work environment and culture like at the company?
The coworkers are great but management is hard to work with. 

What is a typical day like for you at the company?
Do my job and try not to mess up otherwise all my work will be scrutinized then call it a day.

Management presents itself as supportive of employee growth, but the day-to-day reality involves heavy micromanagement and a culture that discourages workplace friendships/camaraderie.
Many employees are hired as temporary workers and told they will be converted to permanent status within a short timeframe. In practice, this process is inconsistent and often appears to depend on management relationships rather than performance. When asked about permanent roles, temps are instructed to apply internally, despite management making direct offers to select individuals, which creates false expectations and uncertainty.
There are also clear inconsistencies between departments, particularly regarding hybrid work arrangements. Overall, the lack of transparency and inconsistent policies contribute to a toxic work environment.

I have worked in the Ratail and Broker channel and hands down Plante Home Lending has been the Best Morgage company I have worked for. Since the first day I started I have had many support and tranings from the Advocate teams. We also have an awesome Marketing team that give us access to several systems used in the industry. And the support I received from my direct Manager, has been the best one. 
Hardest part of my job has nothing to do with PHL, it has to do when we rely on our third parties partners like surveyors or appraisers that are taking longer times to deliver reports. 
The most enjoyable part is when you know you had helped a family get their dream home or when you help an investor to buy their investments property. And of course get well compensated for all the hard work done. 

PHL is a very busy mortgage servicing company that is expanding every year.  While the work is precise, including state and federal regulations, confidential documents and many deadlines that need to be adhered to, there is still a casual repartee between management and the workforce.
   They allow a business casual dress code which makes everyone  comfortable in their attitudes as well as their clothes.  We have birthday parties and other seasonal celebrations that do much for morale.  There are break rooms stocked with many choices of coffees and teas: as well as several vending machines.  This all keeps a sort of 'family' atmosphere in the office.
     Also, with offices across the country, transferring within the company is an advantage.

I was lucky enough to finally land a decent manager after switching departments, and that eventually ended as new roles formed and managers shifted.  I handled an obscene amount of loans while under retention and often had to work like the loan officer, selling loans, as we were expected to do so.  Upper Management is uninvolved with day to day processes and there are many people in positions they are unqualified for, making the job harder.  Work-life balance is not good, the job was very demanding and expectations were higher than reasonable.  Pay was OK, normal raises were very minimal  and only given at annual review.  I was terminated while on Paid Medical Leave so there's that too.

A typical day for me involves prioritizing my work for the day and diving in.  I rarely receive phone calls.  Emails and Skype are the main form of communication but the volume is reasonable, not overwhelming.  My position is very independent.  Management is always approachable and supportive.  The culture is one of real teamwork which may sound contradictory to independent work but we all support each other throughout the day.  So you may work independently, but you still feel like a valued part of team.  The hardest part of the job is when I put too much pressure on myself.  The best part of the job is working from home and still being able to build strong relationships with my peers and managers.

Top Job Titles	Average Salary
Mortgage loan originator 1 salary reported	$259,530 per year
Loan counselor 1 salary reported	$21.50 per hour
Loan specialist 6 salaries reported	$24.20 per hour
Loan officer 2 salaries reported	$132,436 per year
Specialist 1 salary reported	$19.50 per hour

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