team member

general manager

barista

smoothie maker

shift leader

Planet Smoothie

A typical day at work consisted of the opening operations (standard for any employee) although as the store manager I would keep my eye on the inventory to see what needed to be re-ordered. If there were no education meetings or  conferences the typical work day revolved around serving smoothies, making sure the environment was sanitary, making sure the schedule fit the payroll, and making sure that my closing employee would not have any issues after I left for the day. During days that orders were received, I'd double check the invoices, stay late to make sure the fruit and other frozen goods were put away appropriately, and then I'd take out the trash. Closing operations were also rarely handled by me but I would make sure that everything is tidy, sanitary, and made easy for the opener the next day. Busiest days were always Saturdays especially from November through May. Our sales goals were shattered each month as the nation is on a health kick, so it's unfortunate that our smoothie bar only had three blending stations with a counter that would be flooded with a crowd of customers. Despite being management I did enjoy working for the owner. I was fortunate enough to be able to hire employees who were friendly and enthusiastic about their job. The hardest part of the job was leaving daily; I preferred to be there as often as possible because I always felt there would be more to clean or organize. The most enjoyable part of the job was certainly interacting with customers who were also passionate about healthy lifestyles!

My time here was painful. The good employees would go from being acknowledged as stellar to hearing rumours that they weren't doing a good job from the higher ups. It was slow and homeless people came in all the time with no set policies in place regarding the spectrum of issues this imposed on the employees. The tips were terrible. The manager was decent but definitely stressed with the incessant micro managing from the owners. The product itself could carry it's weight but no one wants to buy overpriced smoothies and soft serve. The toppings station got dirty as soon as one customer used it and yet that went unaddressed the entire time I was there. This business has real issues keeping a simple menu and there is lack of quality control because of this. Too many overpriced options make customers walk out the door. Due to lack of business, there were bad hours for everyone. If you merited a raise, there was a lot more you had to do to get something as little as 50 cents. Employees that failed to do their job were never held accountable. Group chat was used as a means to manage yet nothing ever changed. Good employees end up doing most of the work and because there was such a high turn over, bad employees could still get hours so there was never accountability or even a general sense of what needed to get done to make operations run smoothly for everyone to make work less stressful.

I really love my job and my coworkers. Throughout my entire time there I've formed relationships with all of them including my manager and her family as well. The environment of the store is extremely welcoming and familiar. The best part in my opinion would be all of the experiences formulated with the customers (regulars and new people alike). Having the ability to see a customer and already knowing their order without them having to say a word is a good feeling. In addition to that, assisting new consumers in the creation of their new favorite drinks feels good too. On the other hand, something I can say that I don't favor in that job is when my coworkers don't do their jobs or follow the proper instructions given to them by the customer. Or people no cleaning up the work stations after making the smoothies, I don't like for my workstation to be unclean let alone having customers come in and see that mess. However working here has shown me a lot about myself, for instance I am really good with communicating with people, I work well under stress, I work well with others in the same space, I have OCD when it comes to my workstation, and I learn skills fast with repetition.

While Planet Smoothie did provide me with many learning opportunities and was a good first job to have and maintain, I feel as though the needs of the employees where not met. Me and sometimes one other person where in charge of managing the entire store while on shift. I had to make smoothies, tend to the register, clean the store, close the store, and prepare it for the next day. It was extremely stressful and overwhelming at times to do alone but despite the heavy work load it taught me how to manage multiple tasks at one time. My fellow employees where extremely enjoyable but the management was often inconsistent and unorganized. The compensation was low considering the work load and no benefits or healthcare was offered. Do I regret working at planet smoothie? NO! Because despite the many cons it taught me how to be a highly effective employee and helpful coworker. It taught me that despite complications I am stronger that I presumed.

it was terrible management was bad, treated you like you were nothing. Not understandable, Not flexible, Rude rude rude people! instead of trying to teach you about what you did wrong they would get angry and tell you off. Never heard you out. Didn’t do anything, didn’t even clean up after themselves but would get mad when you would do the same. Left shifts hours earlier than supposed too and would leave you alone in a rush. You always worked alone as a minor at closing shift, night after night. always had an attitude with other coworkers and with customers too. Literally was just never nice in general. Managers were never on the same page. You could hear something from one manager and something different from the other one and then you would get in trouble for THEIR miscommunication. terrible terrible place. 0 out of 10, do not ever recommend working there.

What is the best part of working at the company?
Making smoothies, cleaning, prep.

What is the most stressful part about working at the company?
Customers, management, lazy coworkers.

What is the work environment and culture like at the company?
I can’t speak for every store but my store, customers ate bratty and wants the behind kissed. management is complicated. sometimes everything is all good then they have bad day and now rules are being implemented which they never actually emphasize is on daily operations. the team will likely never alll know the same stuff. everyone is trained different. everyone does things differently with different outcomes. mangement sist on the behind all shift no mattter if is busy. oh unless its some beautiful women then they have all the thime to make smoothies and engage with customers. they believe whatever a customer says over what an employee has to say. 

What is a typical day like for you at the company?
Making smoothies/Bowls. cleaning more cleaning. washing dishes. preparing fruits. flipping. but really all depends on what shift you work.

I believe that due to the terrible management my franchise was under, the moral began to suffer very quickly... Many of my coworkers were very put off by the manager. I, being someone who had worked under his management before, stuck up for him. However, the overall moral amongst the entire staff was not very friendly and my coworkers were very lazy and unhelpful making the job itself very stressful due to the volume of customers constantly coming and going with little help from my other coworker on the clock. I refer to all my ex- coworkers the same, lazy. I am someone who doesn't like to be at work JUST to be at work..... I like to be WORKING! Not that I don't enjoy working when the job is right, because I definitely do. This job in particular just happened to be run terribly.

A typical day would require you to work from anywhere from 3 to 10 or 3 to 11 which is closing time. The quality of the smoothies are great which brings a whole lot of customers and yes the line are out the door .Ever so often if the customers are not coming in we restock on straws or any items in the fridge. The work place is fun wonderful atmosphere as well as management. The boss is great wonderful person to work with. The hardest part of the job is disappointing a customer I don't like a customer coming in and we not being able to fulfill their request as far as a smoothie go which i can honestly say rarely happens because we used to go above and beyond to make them happy. The most enjoyable part of the job is the friendships you build with everyone, customers and co -workers.

Processed an average of 100 transactions each day in a timely manner.  I would take orders, prepare and mix smoothies, and then ring the customers up.  Answered customer’s questions and addressed problems and complaints in person and via phone.  Opened and closed the store, which included counting cash drawers.  Help customers select products that best fit their personal needs.  Maintained visually appealing and effective displays for the entire store.  Educated customers on product and service offerings.  Offered exceptional customer service to differentiate and promote the company brand.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Processed shipments and maintained organized stockroom.  Balanced the needs of multiple customers simultaneously in a fast-paced environment.

Use contact and virtual marketing techniques to draw customers to the store as well as educate employees in selling and customer service techniques. I learned a lot of good time management techniques as well as a lot of interpersonal skills with my workers. I had a great support system from upper management, they helped and gave me ideas on how to handle the store and the growth. I would give my ideas and they would provide feedback on how it may or may not work out. The hardest part of the job is working with existing workers, instilling discipline in a group that isn't used to it is quite a challenge sometimes. I enjoy working with customers and helping them get what they need as well as what they want and ensuring the positive attitude that leads to repeat visits.

Top Job Titles	Average Salary
Team member 5 salaries reported	$11.80 per hour
General manager 1 salary reported	$40,000 per year
Barista 2 salaries reported	$11.25 per hour
Smoothie maker 1 salary reported	$13.00 per hour
Shift leader 1 salary reported	$14.50 per hour

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