dental assistant

dentist

dental hygienist

treatment coordinator

scheduling manager

Platinum Dental Services


I love upper Management they are the sweetest and kindest people that always ask how I was doing and had always made me feel appreciated. I loved my team and how we worked together and how I got to grow with in the company and learn more and more as I grew. Love the snacks proved and Toaster Oven! 😂

What is the most stressful/hardest part about working at the company?
The constant growing pains and changing of structures, not that I hate change.. just allow time for people to get used to new structures and I don't think it is fair to count PTO towards weekly goals since you're weren't in office to do the job and achieve set goal.

What is the work environment and culture like at the company?
I would say it is Mostly good, you make life long friends here and everyone supports each other. Easily one of my best working experiences and recommend. I will say it is very Numbers driven and money oriented though and can get a little stressful sometimes.

What is a typical day like for you at the company?
Weekly meetings, Calling insurances, using portals, going through X-rays and patient fills, lots of mail and printing, depositing hundreds of checks and always having something to do. Never being caught up with all your office and a lot of investingating to see what is going on with claims and how to get them paid.

 They tell you what you want to hear and then they do the complete opposite. They do not care about their employees. There is no loyalty to their employees. Management is very well un organized and sometimes you stop and ask yourself "is this really management? or are these just a bunch of people they hired with little to no experience" and there are people there that should not even be in any sort of leadership position as they do not act upon as a leader and just use the leader title as a form of self satisfaction . They would rather find someone and pay them less and "train" them (which btw you won't get any training at all. You will get a 4 hour training then the office leader will leave half day to get her nails done) then give the original staff a raise to give them a reason to stay. This company has a high turnover rate for a reason . No help is given and training is by far the worse.
You will make it for the week and honestly not want to come back. Benefit was terrible , pay is terrible, training was 100% most definitely terrible. I would definitely stay away from this company. We've had 4 hire's in the last 2 months that only last 3 days - one week. People come and go, they never stay because they don't want too. I wouldn't either when if I just had gotten hired and there wasn't any training involved.  Do yourself a favor and find a company that is privately owned  and not owned by this bad money hungry corporation.  

There is no training or support. You are expected to figure out the software and processes yourself. Management will undercut you and steal credit for your work, then fire you. The "be the reason' encouragement notes that are suppose to be giving you a shout out for a good job have changed and non-existent. Company will say they want to promote people into tiers 1-3, however once you are a tier 2 they refuse to promote you to anything else. They will tell you a yearly raise is inevitable but then keep extending the year time line so you do not get raises. Bonuses are unreachable on purpose. In the 3 years I worked there, no one had gotten any bonus and when you get close to reaching the expectations for the bonus... they will change the stipulations for it. Pay is well below what others get paid for, for the same work. 
Benefits are terrible. You get one week of PTO per year that is accumulated even if you have been there for 5 years and only 5 holidays. Medical insurance is terrible and you don't get dental insurance. Management does not know how PTO works and gives out bad advice that will have you losing your PTO or making it too difficult to use any PTO, especially since it does not roll over to a new year. Time off requests are denied consistently. 

I've currently held 3 different positions at the company so far, and each one has taught me so many different traits and skills. I absolutely love the work atmosphere, and enjoy showing up every day. My team is so understanding and helpful and a joy to work with. The most important thing for me is to have a solid team that will support you and help you to learn and grow. Platinum does that wonderfully. When things get chaotic, or you have a hard day having someone there to listen and understand and help you work through it makes all the difference. I absolutely love this company and the culture that comes with it. They care so much about your growth as well. I have been given so many opportunities and have been on many different teams and different positions. All were very different but allowed for me to expand my growth and knowledge while highlighting roles that fit my creative skills best. They truly do care about helping you move up if you put in the work. 

Corporate employees are power& money hungry, dishonest, micromanagers that treat all employees as if they are above them. Company policies and rules never apply to corporate staff., Turnover is extremely high and Work life balance is nonexistent. Expectations are high, but not clearly  defined. Corporate management slacks off daily, while constantly  trying  to take all credit for  your work and successes. 
While everyone in the dental offices are hard at work, the regionals and corporate departments are off in Vegas playing & eating out during the work week. Don’t worry though, they’ll take pictures and post all about it on the company sites so you can see. 
Platinum Dental Services only purchases dental businesses that are on their way down the toilet. This means that these offices are in complete and utter chaos, from the front office ALL the way to the back office. Billing and Insurance is super shady and many times frankly fraudulent. The clinical work of the providers is  mediocre at best and often times requires being redone a minimum of three times. Employees with morals don’t stay more than a few months, so be prepared to have 50 different hats thrown at you until the next newbie shows up.

A typical day at work
A typical day at work is usually steady and structured. I start by organizing my tasks, reviewing priorities, and making sure I’m prepared for the day. Throughout the day, I stay busy assisting with responsibilities, helping coworkers when needed, and adapting to whatever comes up.

What I believe I learned
I’ve learned how to multitask more effectively, communicate more clearly, and stay organized even during busier times.

Management
My Regional boss and new office manager been supportive during this time of transition. 

Workplace culture
The workplace culture is collaborative and focused on teamwork. Most people are willing to help one another, and there’s a sense of shared responsibility. When everyone stays positive, it makes the environment better for everyone.

The hardest part of the job
The hardest part is balancing multiple tasks when everything becomes urgent at once.

The most enjoyable part of the job
The most enjoyable part is interacting with coworkers and contributing to a team where everyone’s role matters. I also enjoy feeling productive and knowing the work I do has a purpose.


I’ve had an incredible experience working here, and I can’t speak highly enough about the growth and development opportunities available. This is a workplace that truly invests in its employees. From day one, they’ve been committed to helping me find the right fit for my skills and career goals, constantly challenging me to push my limits and expand my abilities. The culture here is all about personal and professional growth. They don’t just want you to excel in your job—they want you to become a better version of yourself both inside and outside of work.

There’s a strong emphasis on ongoing learning, and whether it’s through mentorship, training programs, or just a supportive environment that encourages you to take on new challenges, there’s always room to grow. The leadership team is incredibly approachable, and they genuinely care about your success. It’s a place where you feel empowered to take risks, make mistakes, and learn from them.

If you’re someone who is passionate about self-improvement and taking your career to the next level, this is the perfect place. You won’t just work here—you’ll thrive here.

I started working at Platinum Dental in 2024 and really enjoyed it at first. I liked the pace and was happy to help cover shifts whenever the office was short-staffed. I tried to be a team player and contribute wherever I could.

Unfortunately, as time went on, I noticed how cliquey the different departments were. It created a tense and sometimes uncomfortable environment, especially when one of the front office staff was consistently rude to other employees.

The most difficult part of my experience was when my child became very sick with COVID and RSV. I had to take four days off to care for her and administer breathing treatments. I submitted a doctor’s note excusing me from work, yet the office leader not only let me go but also accused me of lying about my situation. That accusation was incredibly hurtful, especially after all the times I had stepped up to help the office. I felt unsupported and devalued during one of the most stressful times in my life.

I believe in teamwork and understanding, and I wish the same support I gave had been extended to me when I needed it most.

I truly enjoy working at Platinum Dental! The job culture is amazing—it’s a supportive and positive environment where teamwork and professional growth are highly encouraged. One of the biggest benefits of working here is the career advancement opportunities. There are always ways to grow within the company, and leadership genuinely supports employees in developing their skills.

Another highlight is the continual learning opportunities. Whether through hands-on experience, mentorship, or ongoing training, I always feel like I’m expanding my knowledge and becoming better at what I do.

That being said, I do think there’s room for improvement when it comes to work-life balance. The workload can be demanding at times, and having more flexibility would make a big difference. Additionally, the PTO policy could be better to allow for more time to rest and recharge.

Overall, Platinum Dental is a fantastic place to build a career, especially for those who value growth and a great workplace culture! 

I was brough on with promises of being trained as an Assistant Office Leader and 4 months in - still no training and hours were cut because a doctor's contract wasn't renewed as well as we were left to fend for ourselves to "find" hours in other offices IF there were any to be had. I was always told that I would be given a "list for training but my "Office Leader" always  excuses such as "It's so hard being a single mom" and "I have a lot on my plate  because I'm building a house". I went to HR to let them know that I wasn't getting enough hours or training and I was told that they would find a place for me in another office within the company. The VERY NEXT day I was told I wasn't a good fit for my office. Hint: HR is NOT your friend and Platinum Dental isn't either. High turnover, losing patients and most of their doctors are going out of network with the insurance companies because they want a higher payout. BEWARE! Apply and go work someplace, anyplace else!

Top Job Titles	Average Salary
Dental assistant 255 salaries reported	$18.86 per hour
Dentist 50 salaries reported	$269,000 per year
Dental hygienist 66 salaries reported	$50.53 per hour
Treatment coordinator 110 salaries reported	$18.85 per hour
Scheduling manager 123 salaries reported	$17.10 per hour

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