pharmacy technician

order administrator

staff pharmacist

stage

customer service representative

Polaris Pharmacy Services

The only good thing about this job is your full-time Monday through Friday and get pto other than that it’s horrible. They promote anyone when people leave without any training. They just throw them in to start barking orders at you. They have obvious favoritism . They expect you to do a five person job because they don’t train or hire people and if you don’t do it, you get in trouble or they threaten to write you up they expect you to be on the phone with Karens while doing  4 other things at once. But if their favorites don’t bother answering the phone, it’s all good. nothing is ever consistent. Nobody is on the same page. A lot of your coworkers will refuse to help you. There’s also rivalry between the departments. The pharmacy is located behind a bridge making it long drive to get to also making it hard for you to leave for lunch without wasting 10 minutes just to get out of there. there’s only four tiny little bathroom stalls for the huge company. There’s always a line and it always stinks. The phone rings nonstop and a lot of the times they’ll be for calls that have nothing to do with your department because the other departments don’t answer, but since there’s favoritism only certain departments get called out. You’re also expected to clock in and out from your 10 minute breaks. they constantly micromanagement and watching you God forbid you even eat a tiny little banana without getting in trouble. This place is horrible. Save your time and energy and just stay away. drains  your mental health. there’s a lot more that’s not even worth getting into and also they take years to give you pay increases

I was a lead pharmacy technician for Polaris. Over the years I got increasingly frustrated with a management that frankly cares very little about its employees' well being and which constantly applies pressure on us.

The benefits are abyssmal so if you care about having decent insurance, I don't recommend it. I remained on my partner's.

The company is ambitious to dangerous levels for its staff and management makes no soft usage of its power.

Management only listens to its senior employees' concerns after things become obnoxious or unsustainable for everyone and when they first bought out my location, we lost 60% of our business.

Management at my location was ableist and will force you to stand up even for activities better performed while sitting down as it otherwise strains your neck and feet (repetitive tasks such as filling topical syringes comes to mind). In contrasts, pharmacists get to sit down much of the day while pharmacy techs, almost never.

Overall, they constantly make irresponsible business decisions, so consider any times of peace while working there to be short-lived as they will always pull some antics out of somewhere. The pay is also really subpar for most pharmacy jobs.

Typical day at work is clicking next on a program because you're not allowed to interpret anything that comes over even if it is completely wrong (spelling mistakes or calculation errors ect.). Learned that there is no real process even if management tells you to follow the process there isn't a set one, and the same manager can tell you the same process but three different ways with different outcomes; it is ver inconsistent. Management overall is scattered and doesn't communicate well at all they also don't like to give you anything physical to use in terms of process or what they're telling you so it can't be used as a reason for why you did something; so make sure to cover yourself somehow. Culture seems nonexistent. The hardest part is you're not allowed to tell clients really anything if their meds are missing because some manager / RPH has moved them from delivery to delivery for the last four days you have to try an get a pharmacist or manager on the line; which in itself is about impossible. The most enjoyable part though is you are mostly left alone to do the work, even if you don't have direction as to what that should be.

I love my job at Polaris. We have a lot of work and wonderful patients and their families to provide the services they need. I have a wonderful manager in our billing team that is supportive and she trust her staff to take initiatives regarding how we address our clients. In my role, I get to work in various departments. There’s overtime opportunities, 23 hours of PTO and this company is age friendly as I am over 60. The company is also family friendly as I have family who also enjoy working for this company. There are no micromanaging here unless you are not doing your part then it might feel that way. The work is plentiful yet possible. You work until you are done. I work with a wonderful team and supportive billers, collection team, adjudication and cash team. Upper management are reachable and from my professional experience supportive. I enjoy building a good report with the patients and their families, and receiving wonderful letters and messages from them. I read the reviews on here, but the way I see it, it’s all about the attitude of the beholder of the job and for that reason I have nothing but love and respect for my job at Polaris Pharmacy Services! 

You are treated like a slave and there is nothing but secrets and lies. They hide the truth about everything.  They do not care about the good people working here just another  body for their assembly line.
There are some really awesome people here but the Management treats them like GARBAGE.  Be careful they have so many faces that its hard to see the real one.  They fired people with no write up perfect employees that gave everything to the company.  All they ever say is that they are going in a different direction. This is the kind of company that you need to watch your back at all costs,  there are to many knives being thrown around and they go right in your back.. Purchasing is a really hard working department.  Accounting is a Joke.  Data Entry are slaves attached to phones,  Billing was told that they are Sloppy.  There is no Loyalty at this company HR is a puppet to the CEO too bad because she is really a nice girl. 

Stay away from this company the raises are so small you cant see them they do not match the 401 
 
they tell you that you need to take your vacation yet hard to get it approved they they only want to pay it out at pennies on the dollar

I wouldn’t recommend this company to my worst enemy. The team leads are not willing to help you at all. You can talk to your supervisors multiple times about your team leads, they will promise you that they will talk to them, they never do, which makes the situation worse. You can’t go to your supervisors’ boss because they’re too busy doing other things. A lot of great employees have left because of the team leaders’ attitudes and their unwillingness to help. They don’t know how to talk to people and they’re rude. They will talk about you to other colleagues in your face and you can’t say a single thing because of course, you’re the new person, and they’ll take your complaint with a grain of salt. 

Polaris Pharmacy Services refuse to talk to/write up/fire the employees who have been there the longest because they’re “great” employees and have been there since the company started. If you want want to work for a company where the supervisors aren’t even on your team, Polaris is the place for you.  

My tip is to stay to yourself and know your allies. Keep your mouth shut, do your job, and go home. 

You clock in on your phone, work your assigned tasks/claims for the day (which are mostly clicking on the computer, not much typing AT ALL), then clock out. So easy, I love it! 

I wished they actually “trained” you before throwing you in your duties so that there’s more confidence in completely the claims instead of having fear it will be audited and shown it was done incorrectly. 

We can’t do our job correctly unless we are fully trained to do so.

Plenty room for growth with this new growing company. 

I wished they paid weekly or bi-weekly, this random days twice a month is K*lling me! It’s hard to budget or set up payment days for bills when it’s on random days on the month. Example : paid January 1st, next check January 26th. Like what?! “JUST GIVE ME MY MOOOOONEYY”

I do value the experience working here and know what to look out for in the future. This place needs the heads to really take a look and feel for the employees and fill in the needs. It's all about numbers!! I felt exhausted everyday going in and never recharged on my days off cause there was always that possibility of being called in. Never sure you would be guaranteed your pto time. Salary needs to match work demand. Management needs to manage consistently and effectively.  It was always work work work. They expect too much from the overnight crew. They need to fix themselves before they expand. They're always taking on more work than they can handle and they don't realize the devoted employees who sacrifice themselves to put out quality work. I admire those employees, they are the true backbone of the company, but management will drop them in a second. I wish I could've stayed but pay and work life balance outweighed in the end.

The pharmacy will be great if everyone would just calm down. This place is not even that busy and people be freaking out like it's the end of the world. New management in the backend is okay but I miss my first supervisor it will not be no one like her. Every since the new supervisor stepped into the role its been so much unnecessary drama.  Everybody want to be in charge everybody want to be a boss instead of just working everybody has to have a say in something.  Alot of people willingly left the company or moved on to better things because upper management  was so toxic, but from what I see upper management is making an effort. However the backend supervisor acts like her mess dont stank the gm gives her whatever she wants at times I wonder why? She does nothing for the company meaning putting in sweat and hard work and her voice is annoying. Besides that the work is easy and not fun because of the people they weird not everybody,  A few people I enjoy seeing and being around.  For the most part people work hard and try they best.

WARNING DO NOT APPLY WITH THIS COMPANY! People are real snobby and nasty upper management doesn’t want to do any work they will have you do most of the work so there doing nothing.  Totally understaffed can’t get any technicians, the ones who do come quit after seeing how unorganized it is. Regional manager isn’t  great what does he do? No working space no teamwork. A lot of secrets and behind door gossip. Work culture is boring and dry just not a fun work environment.  No communication what so ever. No apperception if your not being the yes man/women for sure your not getting appreciated. For the amount of work you do the pay can be more, it’s decent but not enough for what you go through day to day. We don’t get food like never! Bathrooms always smell bad just a nasty environment. Everybody worried about what everybody else is doing. For the most part everybody works hard but do your 8 hours and leave.
 

Top Job Titles	Average Salary
Pharmacy technician 123 salaries reported	$21.67 per hour
Order administrator 86 salaries reported	$22.76 per hour
Staff pharmacist 51 salaries reported	$62.94 per hour
Stage 39 salaries reported	$19.24 per hour
Customer service representative 24 salaries reported	$26.76 per hour

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