car sales executive

Polestar

A typical Day- well in this industry, getting use to change happened by the hour - it was great fun but hard work. sometimes it was like pushing water up a hill. but you always felt that you had something to offer and that you could be trusted to make the right moves. Empowerment was good - bad decisions where hard to deal with - as they say "you are only as good as your last job".  You started early and finished late - work life balance, well there wasn't any! But the rewards were as high as you dear push yourself. Loved it!

I learned that a leader take more of the blame and less of the credit but team work was essential, cross functions were the understanding and the means to get things done, know the cleaner better then the MD and always say thank you.  every day was an opportunity to learn.

Management need to be clearer - you did not always know what was  always required - everything was desperate and this made life difficult for team motivation. We had to keep cutting costs but the management still looked as though nothing was working. However its difficult in times of recession and decisions have to be taken again its consistency.

The hardest part of the job was keeping up with daily changes and not always knowing what the next day was going to bring and I suppose knowing you had a job! 

Developing customers needs and meeting the requirements of all we came into contact with - see and meeting all Clients needs and always finding solutions to issues and problems.

If you enjoy being over worked and underpaid this is the perfect opportunity for you! The current Customer Experience Manager is a tornado creating a giant mess for the rest of the department to clean up. Absolutely no structure, rules and regulations change daily, and the department moral is lower than the Mariana Trench. I would give every other department a five star rating, the head of Customer Experience is amazing very transparent, honest, you know what you’re going to get. The ONLY reason for all the issues with moral, lack of structure, terrible working environment, over worked employees, and lack of leadership is created by an incompetent Customer Experience Manager who claims all her blatant failures are faults of the employees instead of taking responsibility for her mistakes. If they hire someone who is properly equipped to create a foundation for success please do join the team the staff is full of amazing great hearted people who work hard every day. If we had a qualified manager leading the team who knew how to use every agent’s strengths to the companies advantage Polestars Customer Care Department would be exactly as it is portrayed… A forward thinking, best in its class Customer Call Center for a premium luxury Electric Car Company. 

This company lacks structure, it is not in tune for the American market, the dealers are not capable of delivering the vehicles, selling the vehicles and most of all servicing the vehicles. The product is far to faulty with constant problems that  makes the vehicle not drivable for long periods of time wich leads to customers seeking lemon law. The management is inept from Sweden to who they have in place in North America, clearly not understanding the car business or how it works. In America the dealers are franchise owners unlike in other markets, and there is no support coming from the manufacturer in any aspect. The expectation that a few people in a call center will fix the inadequacies of the manufacturer or the dealers is laughable when in fact the people who run the call center do not come from the car business or have not been in the car business in a long time. Poor product with even poorer management will lead to volvo regretting they ever invested 1 penny in this venture. Stay away from this company in all aspects, as an employee, a customer or even a visitor. You want to save money on gas, buy a bike. Worst car made!!

This place is great to learn about electric cars, the company is extremely well funded and in a growth trajectory. Product is best in class. You will work with really smart and genuine people.

And that’s where all the pros end. The Swedish HQ is a bunch of entitled and inexperienced people, who know nothing about North America but feel they are always right, and will micro manage stupid tasks while not working on providing solutions to root causes of issues. Politics and gossip are rampant here, your self esteem will suffer if you don’t surround yourself by the ‘cool kids’, honestly this is like being in a high school when it comes to relationships. Processes are non existent for basic areas of the business, making this place is probably one of the most difficult places to get anything done I have ever worked in.

Seeing the poor decisions by the manufacturer on a frequent basis was demoralizing. However, the dealer franchisee has the experience, management, and customer focus to make employment just bearable. 

Worked for this company for over 5 years. Really enjoyed the work and people I worked with. They helped me grow as a surveyor and CAD Tech. Would definitely recommend them

Great place to work but unfortunately was bought out by a company on East coast. Great management and received bonuses. People were nice and work life balance was encouraged.

It used to be a great palace to work but because of my manager it is an ok place  of work.  The traffic is horrible in South Miami.  You never know what you are going to get.

it was an okay company, not the but best structure here in san diego but made the best of things while working and commuting over 4 to 5 hours everyday from sd to laguna beach 

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