customer service associate / cashier

meat cutter

Pollys Country Market

While customers for the most part make your day at the Dexter store, the majority of the upper management is uncaring towards employees and dismissive of your family life, school and time limits outside of work starting at store director and assistant level. At more than one point after hire-in I and others were told we were not entitled to our own availability so long as we were employed by the company.

Student availability is especially often ignored, or availability in general; causing high turnover that adds extra pressure to those that stay. Raises are few and far between, and sadly food safety for perishables is not a part of the training program as a requirement.

A good half of the at-level management (departmental) is mostly good though, dealing with what upper management they're stuck with.

Seniority is also ignored as new people are hired in, leaving loyal employees with 1 or 2 6-8 hour days while new employees are often scheduled more hours regardless of the above issues with respecting availability. 

Good for short term if you live in the area, but I wouldn't recommend staying for longer than 3 months between jobs if that, especially if you have a busy home or school life, or need to be on time for anything else.

Overall Polly’s is a good temporary job for someone 15-16 who might need a little extra cash but Polly’s is not somewhere anyone would want to stay for long. I’m my time at Polly’s I’ve experienced so much favoritism, and it’s probably one of the most frustrating things to experience in the workplace. The overall upstairs management is great but we also have downstairs office managers that would just decide they hate someone for no reason and purposely give them all of the awful tasks. The pay also isn’t that great, I was fine with it in the beginning, being that I didn’t have any bills and wasn’t focusing on being able to pay for gas, when that time came around I realized that working 24hrs and then getting a $130 check wasn’t really getting me anywhere. There is also no seniority when it comes to hours and it was really frustrating because I was getting 8+ hrs less than people who just started. I often like to describe the bagger position as a grocery store slave, we are left with the worst grossest tasks the store has to offer, I’ve literally scrubbed human feces off of the bathroom floor. Overall, I love the people at Polly’s and I’ve grown close with many of my co-workers but if I’m going to be honest, that was really the only good part.

I enjoyed working at Polly's Country Market. The store i worked at has a union. Which really their sole purpose is to keep the bad employees employed. If you do your job well, then management likes you. And all the jobs are super easy. When i started i got 30 hours a week, but due to the new ACA full time was 30 hours, and being a unionized store they had to reduce part time hours to a max of 28. That was the reason for me leaving. Even though i was used to working 2nd & 3rd shifts, it was the hours that made me look elsewhere. I needed more hours. And because that location is unionized, the only jobs that are full time, 30+ hours a week, are from job bids. And they are given only to those that have signed the form, and been there the longest.

I took pride in the store and my job. I always strived to do my very best. Even tho i was wrote up twice, both times being my own fault, i still loved it. Though some coworkers there shouldn't work with the public. Lots of drama due to working with a lot of tempramental and jaded people.

I loved working there so much. I miss it.

Typical day would be working bottles in the back of the store, facing the frozen aisle, or chips+alcohol aisle and bagging and cleaning the bathrooms. Management was okay I guess. workplace culture was nice for the most part except a old co worker hated me and threw milk crates at me.I learned that some customers can easily give you a hard time and I learned how to communicate with customers very well for being there close to a year. My most enjoyable moments there was doing the best I can for the company, doing more work than any of the other baggers. and getting to know the customers and the senior citizens that I care a lot for. For the most part I loved my time there, I made alot of good friends there. everyone there are good people.

What is the best part of working at the company?
Easy, straightforward hiring process. Clientele are mostly local residents & loyal customers. More personable than most grocery retailers & carry a wide variety of locally made products.

What is the most stressful part about working at the company?
Backstock organization & cleanliness. Not all departments had representatives through closing time. Very difficult to sell a product you cannot locate in a reasonable amount of time.

What is the work environment and culture like at the company?
Traditional management hierarchy. Union involvement divides employees & effects interdepartmental cohesiveness.

What is a typical day like for you at the company?
Exhausting. Certain times chaotic when determining who's going to do what. Certain times frustrating to "chase down" team members in other departments.

I thoroughly enjoyed working at Polly's Country Market because there were so many different aspects to it. I started work there as a bagger, because I was not old enough to be a cashier. When I turned 18 I was immediately trained and promoted to cashier. At this position I promoted sales, assisted customers and handled money. After a year at this level I was then promoted to be an Office Assistance, (which I was the youngest person in the Office). It was then when I learned how to do bank statements, count the safe, direct callers and also get managerial experience. My coworkers were great and I had an awesome time connecting with customers.

Senior employees aren't treated very well, the longer you stay, the more money you cost them. Employees stay for their coworkers and the customers definitely not the pay or the appreciation (there isn't any from corporate). Very high turn over rate, if they show. Pay starting off is minimum wage but if you know a Kennedy, expect your pay higher. Corporate is very disorganized and the owners do not agree on anything, so that then trickles down to the store level and the employees. There is one owner in particular who is not very nice. They come scowling into the stores and do not greet employees, customers notice. If you want to work for an employer who thanks and appreciates you, keep searching. 

Typical work day starts by clocking in and getting everything ready for either the morning or night management is awesome they actually care about you the work place culture is definitely good the employees actually like to work here for the most part and they all get along even on some of the bad days the hardest part of the job I would have to say is dealing with the customers you have to have a good mind to not try and get frustrated or blow up on said customer the most enjoyable part of the job is how friendly management is and how they will drop what they are doing and help you or they understand you have a life outside of work aswell

The training was intense and tiring but it’s a large deli with much to learn so it’s to be expected but due to the lack of employees it’s difficult to get decent training without looking like a fool.
The people I worked with were splendid tho and they tried their hardest to make it not terribly overwhelming. 

However the Customers are atrocious, I get it there is a large retirement community there but they were very snippy and impatient. 
Yes there were some normal or even pleasant people but they were far outnumbered by the amount of just grumpy, unhappy, and straight rude customers.
Gave me a profound reality check that it was not the place for me and that I did not ever want to return to retail or food. 

It was really hard to get time off. They didn’t want to give me time off when I needed it one weekend for my graduation. They even got the union involved because I couldn’t show up for a five hour shift on a random Sunday. And I let them know a week in advance ( I was only 18 years old ). They pay people under 18 years old like 7.25 an hour or something. I worked there when I was 17 also and I didn’t even make minimum wage which is terrible. They don’t offer any benefits to part time and they don’t give anyone a discount for anything. They aren’t easy to work with and get time off.

Top Job Titles	Average Salary
Customer service associate / cashier 1 salary reported	$12.59 per hour
Meat cutter 1 salary reported	$16.70 per hour

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