pool technician

area manager

specialist

customer service representative

account specialist

Pool Troopers

Never had time to use benefits that I was paying for. PTO is blocked during the week of holidays and you end up having to work the weekends if you don’t finish your route within the shorten work week(you may have to do this back to back). Overall the pay was decent. But they load you up with a lot of pools and complain if you don’t get it done fast enough. They do a lot of rerouting, but constantly add more pools instead of just making them efficient. The communication between managers is not always consistent. I had previous experience in the pool industry so I was fine; however, They could do a better job at training the new guys and training managers to be leaders. It’s hard to help other people out if you are slammed with your own work. They are getting strict about policy. You will be held accountable but management will not be held accountable for their mistakes. They don’t have your back like they should. And only value you if you do overtime, are quick, and do self sacrificing behavior. If you need a paycheck, it’s fine. Get in do the work quick and get out(don’t ask too many questions). A standard work week: early morning meetings every Monday(never learn anything new but it is mandatory), load up chemicals at designated locations, communicate what you need with your manager(sometimes they’ll have it sometimes they won’t), go out do your route(lunch is not considered in the making of the route), inspect and clean 19-23 pools a day. Some are chemicals and equipment pad check only(you may have to do full service clean if customers don’t keep up with their pool), but most pools are full Service(vacuum or no vacuum), clean filter once a month, clean salt cells every 3 months, if you run into any problems your manager if will tell you to fill out an repair ticket(not the most proactive about fixing thing). They do expect you to work in the rain. For me I had very few problems out doing the pools, it was mostly how upper and lower management treated me(no accountability on their part). Being out on your own, cleaning the pools was the best part. Barely had time to engage with the company culture. There are good people at the company. I just think overall, on a day to day basis, they lose sight of the value of each individual. You many be just a number. Good luck: it is good for some.

Work-life balance
Work-life balance at Pool Troopers is non-existent. You start work at 6:30 am and your day ends once you complete all 30 pools for the day, so around 7 PM or later. If you aren't able to complete your pools than you must come in ok Saturday as well and not for extra pay.

Pay & benefits
My pay and benefits at Pool Troopers are terrible. This isn't an hourly job. You get paid $120 a day and you are working from 6:30 am to 7 PM or later.

Job security and advancement
In terms of job security at Pool Troopers, I think that you won't have to worry about getting terminated because most people quit and they always need people.

Management
In general, managers at Pool Troopers are respectful and want to help you.

Culture
Collaboration with my colleagues at Pool Troopers is pretty cool. Everyone gets a long

Overall
My experience working at Pool Troopers was something I wouldn't recommend unless you really need a job to hold you until something better comes along. The pay doesn't match the work load.

  You don't need much experience to work here, PT will literally take anyone off the street. They are desperate for bodies to take care of the terrible accounts, that literally no other pool company would pick up. I was told, verbatim, "That we were more of a Turn and Burn company."

  The people there are nice to work with no issues about that. 

But honestly whatever wage they offer, regardless of experience, is still borderline taking advantage of a Technicians labor by paying hourly, and then loading up your day with 19+ stops.

That's a scam.. Most pool companies either pay by "Per pool" or salary.. The more efficient you are with your routes the less money you make. I am essentially being shorted roughly 500- to 800$ compared to a market low rate of 12$ per pool.

I am given over 100+ stops a week to manage and they are getting away with paying me under 40 hours. Not to mention the routes are NOT balanced at all! 

Big company that employs a lot of people. Unfortunately if you are not in their top 10/20 people the rest of the hundreds of people have to suffer. They have no clue who they hire or who is working for them. They seem to only care about the managers and people in charge not the people that do the day-to-day work and keep the business going. You can spend many years with this company doing everything right and trying to go up the ladder but in the end they will let you go for no reason. They do not care about people only profit. Not the kind of company anybody wants to work for. Pool troopers is going for world domination. That is actually their business model. Ruining and screwing over one life at a time. Do yourself a favor and find any other pool company to work for. Save yourself many years of regret.

During summer time and peak season, they have tons of extra work to do. However they also have trouble staying staffed and this is a huge issue as that route from the guy who quit isn’t being done. Wanna finish your allotted route and get home in a timely manner to your family? Psh absolutely not. You are encouraged , nay , basically forced to doing extra work that keeps you out til 5-7 pm or you’re written up. 

And with Hurricane Ian destroying our area pretty badly, it’s only gotten worse. If they wanted to keep good people hired, maybe they should open their stingy wallets and pay us workers a fairer wage. 

Oh and I forgot to mention that they authorize special cleanings which is just you cleaning their pool off schedule. They charge 60$ for this service and you are not paid anymore for this work that do aside your hourly wage. I do not get paid enough to stay at this company. 




This company use to be a out family and having each other's backs. Now not so much only numbers matter hard work and dedication mean absolutely nothing. Decisions are made for infield by people who sit behind a desk and know nothing about what's going on. Your suggestions fall on deaf ears. It's now corporate company and it shows. You can work and never take a day off and still get blamed and accused of not caring. Now they hire outside of the company and pay more to someone else who knows absolutely nothing but your responsible for training them and getting them up to speed. There is no job security it's constantly thrown in your face that you can lose your job at any moment no matter how much dedication and time you give them.

When I first started, you had 10-15 pools per day 15-30 minutes away from each other.  When I left, I had over 30 pools a day at times. 

The company used to be a small family oriented company. It's since gone corporate buying up the local companies. Expanding its clientele without satisfying its current base of customers. While increasing those same customers bills. 

Doubling the work load, and leaving the technicians to deal with customers complaints, while not increasing compensation for work load. 

They double your pools yet still expect you to finish within the 8 hours. The only way possible is to sacrifice quality. 

The management has set this branch up for failure.  

In my day to day experience there is ample assistance from co workers and management to help me learn, retain, and be a part of the team! There are so many learning opportunities available to further my future career and leadership has your back. The culture is accepting and super friendly. The hardest part of my job is wanting to excel and be an invaluable part of the company quicker than I am ready. It is a place where with a good work ethic you will thrive, I also get great enjoyment out of the team I work with and the compassion/empathy they have for new hires! No Trooper left behind should be the motto as I have been given the tools to become successful and the support needed to make a career in a great place.

at first being a tech is rough, your lost, make mistakes, forget things and have to figure each pool out.  once you get it down, usually a couple months, you start to get done earlier and earlier.  thats when you can start making money with extra work and helping out supervisors.   the problem is routes are always changing, route ordrer always changes, equipment and chemicals are on backorder and you have to make do sometimes.  leadership doesnt adjust and supervisors have their hands tied.  career advancement is possible but DO NOT DO IT.  the increase in responsability and time will not be matched with pay, not even close. be a tech, keep learning, get fast, make good money and get home early.  

They have profit sharing and amazing benefits, such as monthly bonuses for Customer Service and quarterly bonuses for the technicians.  During the Summer, be prepared to work.  The call volume is extremely high and stressful for the amount of staff.  The management tries to keep the staff motivated; however, during peak season, there is no time for breaks and lunches are only 30 minutes for the office staff which really doesn't give someone time to unwind with high call volumes.

Top Job Titles	Average Salary
Pool technician 172 salaries reported	$20.34 per hour
Area manager 14 salaries reported	$52,857 per year
Specialist 1 salary reported	$850 per week
Customer service representative 2 salaries reported	$16.50 per hour
Account specialist 1 salary reported	$22.00 per hour

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