business analyst

financial analyst

quality assurance analyst

customer relations representative

senior business analyst

Popular, Inc.

What is the best part of working at the company?
The best part of working at Banco Popular has been the opportunity to contribute to an organization with a strong culture of service, integrity, and continuous improvement. During my years with the company, I valued the collaborative environment, the emphasis on professional development, and the trust placed in employees to deliver meaningful results. Being part of a team committed to supporting clients and driving innovation in the financial sector allowed me to grow both professionally and personally. The experience strengthened my skills in customer relationship management, sales strategy, and cross-functional teamwork, making my time at Banco Popular both rewarding and impactful.

What is the most stressful part about working at the company?
One of the most challenging aspects of working at the company was managing high‑volume workloads while ensuring that every client received the level of service and attention they expected. The fast‑paced environment required constant prioritization, coordination with multiple teams, and the ability to respond quickly to operational or customer needs. Although demanding at times, this experience strengthened my ability to work under pressure, stay organized, and maintain a high standard of professionalism even in complex situations.

What is the work environment and culture like at the company?
The work environment at Banco Popular is highly collaborative, service‑oriented, and focused on continuous improvement. Teams work closely to support both internal and external clients, creating a culture where communication, accountability, and professionalism are essential. Leadership encourages development, provides clear expectations, and promotes a strong sense of responsibility toward customer satisfaction. The organization values integrity, teamwork, and operational excellence, which creates a structured yet supportive atmosphere. Overall, the culture fosters growth, high performance, and a shared commitment to delivering quality service.

What is a typical day like for you at the company?
A typical day at the company involves managing a diverse portfolio of merchant clients, supporting sales teams, and ensuring that all service requests are handled efficiently. My daily responsibilities include reviewing account activity, addressing operational or technical issues, coordinating with internal departments, and providing guidance to clients to optimize their payment solutions. I also collaborate closely with sales representatives and certified providers to streamline processes, resolve escalations, and maintain strong customer relationships. Each day requires organization, communication, and a strong focus on delivering consistent, high‑quality service.

Was selected to turn around a critical Commercial Credit department, which had been under-performing and affecting the timeliness of credit decisions.  Applied rigorous data analysis and solid personal skills to motivate and give direction to existing team, creating an environment conducive to change.  Under extreme regulatory, budgetary and business pressure, began to produce positive results within 60 days, and sustainable improvement within 90 days.

Incorporating a "customer service" approach to an underachieving group, and using hard data to motivate and create competitive incentives, has allowed the people I manage to transform their attitudes towards our work, producing excellent results.  Our department has evolved from being an obstacle to being a key contributor to the success of our internal clientele.

On a daily basis, I give support to bankers and loan officers who rely on appraisal reports to base their credit decisions.  I supervise the group that bids and places appraisal engagements, and directly manage the review team that assures compliance with professional and regulatory standards.  I also manage the supply side, monitoring appraiser performance and report quality.

Each day presents challenges.  Being fair minded, open to opposing points of view and strictly ethical makes challenges manageable.

Answering to a very demanding (internal) customer base can be difficult, but diplomacy and strong knowledge of policies and procedures, accompanied by hard data, has proven to be an effective combination of tools to diffuse conflict and gain support.

This assignment has been a very rewarding experience.  Surrounded by a capable team, I have seen, in just over one year, a complete transformation of this department.  What used to be a never-ending stream of complaints is now a flow of compliments.  Business is no longer hostage to a broken process, and our institution is better for it.

Banco Popular is the absolute leader in financial services in Puerto Rico as well one of the biggest employers.  The compensation package includes salary, performance bonuses, incentive, health insurance, dental, vision, life insurance and 401k with matching contributions.

If you are planning to move to PR please be aware salaries in general are relatively low compared with the industry in the mainland. Excellent organization to balance work and personal life, paid vacations, sick leave, paid maternity, etc.

A bank with more than a century of existence is losing one of the most remarkable assets, Richard Carrion, a visionary entrepreneur that create the foundation and the modernization of the bank.

In terms of opportunities to advance in the organization I have to say don’t have great expectations. Opportunities for lateral movement are always available, most of the time without salary increases or very reduced one. Decision-making opportunities are reserved for well-connecte people or high-profile business owners’s sons and daughters. Seniority and loyalty are unknown concepts within the excetive and managerial level; sometimes being graduated from one of the top-elementary and highly-expensive high schools is more important than having completed a Bachelor Degree or a Masters Degree.  Elitisim and nepotism is always present and you will have to deal and accept that as a normal business. Recommendation cancel the management associate program and give the advancement opportunities to senior employees and give priority to current employees before contracting external resources.

Good place to make friends, gain experience and move forward because good opportunities are rarely given to normal people,

The bank itself is huge and has a lot of options to move around... and the benefits are absolutely amazing; health/dental/vision insurance, pharmacy discounts, INCREDIBLE discounts for personal loans/credit cards/auto loans/mortgage loans, and the opportunity to meet a lot of people a gain a wealth of knowledge and experience in many different areas. The company will definitely give you a lot of room to grow independently and the information gained as an employee will serve you personally and professionally. 

Now, the job culture, although at times can be stressful and a bit cut-throat, is actually nice overall. Plenty of activities for socializing and getting to know more people, lots of charities and community-focused activities, and overall a very friendly environment full of fun, incredible people with terrific talents. 

Sadly, being such a large corporation, it is not without its faults; not all management is wise and fair. Advancing often requires trying to earn management favor or having deep connections instead of being a productive, efficient, and highly competitive employee. You'll find talented, fair, ethic-oriented, highly prepared employees in the lower ranks and wonder why they have not moved, only to find out how other employees move around with ease and their deep connections. 

To be fair, nepotism is not unheard of in large corporations, but it is palpable at the bank. It is possible to advance without any higher ups connections but quite frankly a lot of people will get frustrated as the years go by and their potential goes to waste.

its a bitter sweet experience, that's how i would summarize it, there are allot of great and beautiful people in this company, as well as not so beautiful, but over all it was a growing experience for me till i acknowledged that my income was simply not enough ,so i guess if you need experience and not so much the money than go for it.The work environment is good and pleasant on most days and of course you have good and bad customers but that's just reality when it comes to people.Work is challenging and you can bet to learn something new every day how ever it doesn't  mean it will be relevant two weeks from now, the company is still in process of expansion and growth so policies change from time to time which leads to angry frustrated costumers hew discharge there explosive anger and feelings of dislike towered hum they consider responsible,tellers are usually the main victims because hey are the first personals that deal with the customers up front and the very last to be informed regarding any detailed if any relevant to toughs types of changes.My conclusion- there are pros and cons to ever thing like light and contrast its everywhere that's just the bottom line,it an inescapable truth you have to weigh the good and the bad and for me the money was just not good enough to consider staying.

Ensure that employees complete their daily requests.
Delegate responsibilities to my assistant and verify the status of those responsibilities that must be completed.
Focused on Results:
Answer the emails and calls related to administration matters, such as: purchase of equipment (photocopier, computers, supplies), systems (slowness in systems), access, password, address situations related to physical plant, removals, maintenance, programming and installation of equipment. Understand the needs of internal customers and recommend the best solution. When it is necessary to go to the desk of the internal client to solve any situation that is in my hands to do it.
 
Follow up suppliers and co-workers responsible for the pending issues that are in their hands so that they are completed as soon as possible.

It is a very dynamic and positive work worenvironment and we work in collaboration.
The hardest part of this job is when the request that arrives depends on a supplier or inefficient person.

The part that I enjoy the most is when I have a productive day, there is a lot of collaboration when a pending issue is completed and we manage to exceed the expectations of our client. 

I learn to deal with different personalities and listen to them because it allows me to identify what is best for the internal client.

What is the best part of working at the company?
Employe benefits like medical plan, 401k, production incentives, family time, career development and trainings, excellent working environment.

What is the most stressful part about working at the company?
Work fast so customers don't have to wait to much to be attended.

What is the work environment and culture like at the company?
We work below the most strong service standards, ethics and company is focusing on giving to customers the best banking experience, solve their situations and is in continuous innovation to give the best financial solutions to their lives, company has a strong compromise with the society to which is serving and is focus on excellence and their people to give them the best work tools like monthly trainings of laws and banking products. 

What is a typical day like for you at the company?
We begin day with a short meeting where we express our ideas to reach our monthly goals and discuss new process or any important news relevant for the job, celebrate our accomplishments and birthdays and prepare ro give the best financial experience to our customers with all our enthusiasm and enegergy and at the end of day we feel very satisfied with our work.

The day always began with a warm greeeting and many times a hug.
It was a wonderful place to work and everyone genuinely seemed to care about me and I cared for them as well. Warm and long lasting friendships were established there and we were there for each other. 
If someone lost a loved one we would support that individual no matter how far it was to attend services to show our respects. All of my co workers were hard working and rose to the occasion when asked. We had great leaders at Popular Community Bank and they
were leaders that we could trust and belived in them and they believed in us as well. I have nothing but good things to say about
Popular Community Bank. They went through extreme efforts to avoid layoffs if they could. For this I greately respect the organization
and their leadership. Under their training and development programs I learned to be a real leader.

A typical day at work is helping customers understand their accounts and opening new ones. No two days are the same. Sometimes its extremely busy other times things can be a bit slow. Since working for this Company I learned a second language (not fluently). I also learn customer service skills that I had previously took for granted. My management team are easy to work with. Management were well respected but very approachable. The hardest part of my job is whenever the day gets too slow. whenever that happens I feel miserable. I like to always be kept active and having something to do. Whenever that happens however I will either do paper work or try to teach myself something new/different within a different role. There are always changes so there is always something new to learn. The most enjoyable part of my job would be completing an Annuity Contract. Since this is something I generally have to convince the customers to do through knowledge of products offered and having to deal with skepticism I feel proud to know I accomplished that.

My years of employment at BPPR where very profitable in terms of career advancement. BPPR promotes leadership and teamwork.BPPR's opportunity for advancement where endless. If one shows interest in changing any operational platforms or systems you where given the chance to prove yourself. Each persons professional expertise in each area where always exploited to profit one's self as well as the company. Personally I enjoyed reporting to work early and doing 101% of what was expected. Nightfall would come over and my work crew and self wouldn't even be aware of the time. Our workforce respected each others personal attributes, eg; religion, sex orientation, religion and color. One of our most difficult hurdles was reconfiguration of all programs that used a two digit date field. All these thousands of programs and sub divisional programs that had two digit fields had to be correct during the 1999 - 2000 millennium role over. It took us months to finish, but at 1200 midnight on that everlasting night, NOTHING crashed.

Top Job Titles	Average Salary
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