admissions advisor

admission counselor

academic advisor

financial aid advisor

student advisor

Post University

I became interested in Post a few months before I moved to Connecticut. I knew that I wanted to work in higher education, but I wasn’t familiar with schools in New England. Post remained on my radar because they always seemed to be hiring! I soon found out that Post was experiencing steady growth, so I felt that Post would be a good place to begin my career in higher education.

Before joining the OEI admissions team at Post, I worked throughout my own undergraduate education in our on-campus admissions office. The experiences I gained during this time certainly gave me a background for what I do now, but since starting my current position I’ve learned so much more about higher education.

To me, working as an Admissions Counselor here at Post makes me a gatekeeper to the University. Admissions Counselors are often students’ first contact with the school. We talk with students to find their motivations and needs. If Post would be a good fit for them, we work with them throughout the enrollment process until they log into their classes.

The most rewarding piece of my job is watching students grow throughout the admissions process. Sometimes I’ll work with students over a matter of weeks, or sometimes it takes a few months for them to truly feel ready to start. Either way, I love to see the transformation. They begin to take ownership of their learning and the enrollment process. At a certain point, students realize they can and will work to change their lives through education.

Aside from helping students, I enjoy the working environment at Post. The campus is always evolving and new pieces are added to the puzzle. Many of the people I’ve met through this position have become great friends.
Also, as a Post employee, the opportunity I take advantage of most is the tuition benefit program. I am currently pursuing my M.Ed. in Higher Education Administration, which is something I otherwise wouldn’t have started (and finished) so quickly. Having been here less than two years, I’ve already been given the opportunities to take on more responsibility on my team and build a larger professional network.

If you are motivated by success, like to laugh, and are looking for a place to personally grow, Post is a great place to apply.

A typical workday involves supporting students academically and emotionally, which I genuinely enjoy. It can be stressful at times, especially when students avoid doing their classwork despite our best efforts. We often go above and beyond to ensure their success, and our responsibilities span across multiple departments.

I've learned the importance of patience, adaptability, and resilience. Working closely with students has taught me how to meet people where they are, advocate for their needs, and be a consistent source of support. I’ve also developed strong cross-departmental collaboration skills.

Management is supportive and accessible. They provide valuable guidance and resources, and they’re open to feedback. This level of support makes a big difference in our ability to carry out our roles effectively.

The workplace culture is positive and collaborative. There’s a strong sense of community and shared purpose, which makes it a welcoming and motivating environment.

The most challenging aspect is the workload. We often stretch ourselves thin, and despite our educational achievements, the compensation doesn’t always reflect our efforts or qualifications. It can be discouraging when advanced degrees and hard work aren’t properly recognized or rewarded.

The most rewarding part is seeing students grow and succeed. Knowing that you played a role in helping them reach their goals and change their lives for the better is incredibly fulfilling.

What is the best part of working at the company?
PTO and office/remote flexibility.

What is the most stressful part about working at the company?
Nepotism and constantly changing responsibilities. Management and superiors do not seem to have actual experience. Management is thrown into their role because they knew people or were the only ones who stood in their position long enough. This leads to management not having answers or sending you to other departments to try and fish for answers.

What is the work environment and culture like at the company?
The company promotes a culture centered around its slogan, “They make it personal,” but in practice, the work environment can feel inconsistent and discouraging. There appears to be a degree of favoritism and nepotism that impacts fairness and growth opportunities within the organization (If there is growth).

While the company is often recognized as a top workplace, that experience may depend heavily on the specific role or team. In some areas, the culture can come across as two-faced, where expectations and accountability are not applied evenly. Employees who consistently perform well may not always receive recognition, while others may misrepresent their work without consequences.

Additionally, although annual reviews are conducted, they do not seem to lead to meaningful feedback, development, or change, which can make it difficult for employees to feel valued or see a clear path forward.

What is a typical day like for you at the company?
Things can be slow or busy. You are usually at a desk but sometimes you are up and about.

What is the best part of working at the company?
Remote work but even that is micromanaged because you can’t go to the bathroom due to the phone ringing constantly and there is no status for bathroom break. It’s either your lunch or break. Which after 8 + hours in a call center, your break is spent convincing yourself to go back to work bc the place sucks.  High pressure, high stress environment. 

What is the most stressful part about working at the company?
They micromanage their employees and put ridiculous pressure on their employees bc every meeting is another change and more tasks added to the already over loaded workload. Try saying that to them though… they say they care. Trust me, no one cares.  It’s above their pay grade & they’re just trying to save their own behind. 

What is the work environment and culture like at the company?
ADP is different from main campus. They actually seem happy on main campus. In the online advanced degree program it’s stressful but they try to hype it up with this tribal culture, one team, one post etc… but basically they just need you to drink the kool-aid and buy into it so you can work harder.  

What is a typical day like for you at the company?
Trying not to say what we all were thinking and just get through the day

Post is great if you are right out of college looking to get your foot in the door somewhere. This is not a place you will grow it will take you 10 years to move up there is no advancement upward only laterally you can switch departments but you it is extremely hard to move up. Pay is sub par and management is clueless on how to make things work systems crash all the time. Honestly just imagine going into another high school with people who are adults but still have childish mindsets. Managers are friends so if your not a friend of theirs you will not move up or be considered. Qualifications do not matter you have managers who are suppose to have degrees who don’t l, so don’t think because you have a degree that you will be  able to move up that’s not going to happen. Working at post is a joke it’s a scheme and they are educational predators preying on students selling them degrees that will not benefit the student in their futures. They don’t not care what you do to get the student enrolled just make sure they start and they can charge the student for tuition. All in all this is probably the worst working environment I have worked in. But again if your looking for a short term employment with really good benefits the pay is sub par but benefits are great. 

Typically my day consists of contacting potential students who have expressed an interest in going to school.  About 4 months ago we changed our approach to this (for the better) and are now emphasizing all our academic programs and how we can assist students in finding a good fit withing our offerings.  While the discussions are intended to help the students enroll, the most rewarding part is talking to the individuals and learning what their goals are.  We have a good deal of support to do this.  It's not just me on the phone with a potential student but we have our academic advising staff available to answer in depth questions about degree programs, transfer credits, etc.  Our Financial Aid advisors also can help someone determine whether it's right for an individual to enroll.  There are no hard sells.  I can honestly say our approach is to help someone look ahead.. Our CEO says that we want to create an "extraordinary student experience" for anyone coming to us.  

It's not an easy job but the pay is good and my coworkers really show a concern for one another.  We work in teams and this is an encouraging environment.

PLEASE CONSIDER THE FOLLOWING WHEN APPLYING TO THIS JOB-
Do not let the word “counselor” deceive you, you are essentially applying for a sales job in a call center. Potential students, aka leads, are put on the call list and called twice a day for over a month. You are working on an auto dialer with the goal of getting one of those leads on the phone and convincing them to come to Post. There are very few times you get a student who is actually interested. Most of the time you’re leaving voicemails, getting hung up on, or many times they’ll answer just to yell at you and tell you to stop calling. When you obtain a student, it is then your job to ensure they participate in classes. Prepare to deal with a lot of chasing people down and having most of your phone calls be ignored. If you are motivated and looking for a sales type of environment, this job could work for you. For those of you interested in working more with students who actually want to go to school rather than trying to sell it to them, this job isn’t for you. 

When I started working here my team was amazing. I had a great manager, knew my expectations, and we all got along very well. Since then all of the management has been replaced and not for the better! I have seen other team member lose their rolls and be relocated to other departments without being consulted. You have no say in what you want to do. You are constantly put down and told you are worthless and can’t do anything right. I have never worked in such a toxic environment before. I know HR replies to these reviews but they do not help the situations at all. These toxic managers still have their jobs. I see more employees cry at their desk and get sick to their stomach from stress than I see them happy. If they do not change their ways they will lose all of their employees. They make it seem like sunshine and roses but it’s not. Counselors are forced to give sales pitches to students that should not be enrolled just so the school can get the money. All they care about is the $ and numbers. They have the potential to be great but have a long way to go.

I was in Admissions for just about a year and a half. Was never treated unfairly. the pay could have been higher but that’s okay. the students are annoying to deal with cause only about half of them ever actually put in the work for the degree, but other than that Post was okay to be at. Then moved up to be a “First Term Advisor”, a new position being created. thought it would be cool because you’re working with more of the students who care and with different parts of the University. I was completely wrong. Post tripled our workload without a pay promotion and the new managers for this role are of no help in an escalation situation. The micro-managing is crazy . Essentially expected to call all of your active students (100+) per day, even though these students don’t want to hear from us and we’re nagging them. It is the responsibility of the advisor to make sure the students are passing and participating often, instead of the responsibility being on the student. Post Admissions does burn you out, but going anywhere beyond admissions will burn you out 10x faster. 

Post is a great place to work if you're part of the "in-crowd". If you're not a part of that social group, there's no opportunity to advance, change departments, or even be seen as an employee.

No matter what value you bring to your team, if you're not putting up recruiting numbers, they truly do not care about you. You have to fight tooth and nail to keep your job. It doesn't matter if you're providing an outstanding experience for the people you deal with or not. If you don't have X number of students by the end of the term, life is gonna suck for you.

There's a lot of "optional" overtime available during crunch weeks. It's presented as optional, but what that really means is that it's going to look really bad if you don't take it.

Some of the management is truly wonderful, and some of it is unbelievably toxic.

Top Job Titles	Average Salary
Admissions advisor 7 salaries reported	$21.89 per hour
Admission counselor 1 salary reported	$21.64 per hour
Academic advisor 4 salaries reported	$42,550 per year
Financial aid advisor 1 salary reported	$21.64 per hour
Student advisor 7 salaries reported	$21.98 per hour

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