field service technician

senior maintenance technician

hvac installer

service technician

software engineer

PowerSecure Inc.

First let me start by saying I'm a employee for Power Pro Tech at this time. I'm so fed up with all the negative statements about this company. They offer you a family setting to work and offer you support in both your professional and personal life if needed. I used to own my own parts and service company so I understand the desire this company puts into getting things correct, but that sometimes it doesn't happen. When I started to work with this company I lived in another state and they were very upfront with me as to what area they wanted me to work and main companies I would be dealing with. When I interviewed with them at the operations office in Ball Ground, GA., they ask if I would rather drive over or fly to interview. I decided on driving over just to again set the time I would arrive and leave. They had me a room waiting and interview time set. I interviewed and met everyone at operations office and as the interview ended they informed me they were paying for my gas to and from my home and also for the time which I spent driving over. I was ask if I wanted them to find me a hotel over in the state where I would work and check the area out before I went to work for them. Power Pro offered me assistance as they do with all techs should you need it to help get you moved and settled in to your location if it is somewhere away from where you are now. I was also told that I would have a lot of windshield time driving to and from customer working sites, which again I understood from my past business. You know upfront that you may be required to travel to another state to work and help with the needs of the company. WE are an emergency response company as well as service company. If and when a tornado, or hurricane or any weather related action requires additional techs you may have to travel out of state. This company will get a room for you in the area your working, YOU only need to let lodging dept know ahead of time to reserve it for you. I have in certain times just used the company credit card and gotten a room and informed managers and lodging, but only after it was an unexpected travel to an area. The TECH will know what area in advance so you have time to get your room reserved and waiting for you. They do not put their techs in slump hotels either, as most times it is at least ( at least ) a 3 star hotel. Basically you work for yourself and set your own workload per day and week, however if your not mature enough to police your own actions and time then this can be hard to handle. They do ask that you try and work about 10 hrs a day, however they don't set your start time or end time. I set my day service and repairs as I wish, there are however customers who request their service early in the morning before they open for their day of business. This company has a S.O.P ( standard operating Procedures) which they ask and expect you to follow as ANY successful company will have. Your given a truck with GPS not to TRACK you, but to offer our customers the best response time from the nearest tech. Your also given a cell phone and laptop to use for WORK, however I will say I have given my family my work number and have made and received calls from family and friends on it. There again as mature adults we must police our own actions. The laptop is used for work, but your use for your personal needs not restricted.
My day starts by me calling and setting appointments for MY customers at a time which works well for my customers and for my workload. I go to sites and complete workload and service whatever may be required for that site. There were times when I got to a site to complete a major service to include oil change that filters were wrong, but I mark that up to the prior techs that were at the site who were to write down and check the Gen Set model and serial numbers and Eng model and serial numbers may not have done this or wrote down the wrong information. The parts dept believe it or not have real humans working there and as humans they might sometime make mistakes as well. They do a very excellent job keeping all the techs in this company the material they need. The techs are expected to let the parts dept., know what additional filters, oil, coolant and parts you need for possible repairs and service, again it falls back to you the ( TECH ) to let them know. They can not read our minds and know what material we need for our workload. You as the tech are to keep track of your travel time to location and time spent on site with a program which is on your laptop as a time sheet. This is very simply done by opening the program and typing in the date and employee name and start time and end time for travel and mileage then again time begin and end and time on site and if you completed the work required. This is sometimes hard for someone who hasn't worked without someone by their side all day to talk and rely on. Techs don't travel to an office first thing and wait around for work or play around to waste time before heading out to work. Your time starts as you leave YOUR address/home to start your day and ends when you again return home after your day. When I first hired in with this company I had an issue to come up that required my immediate attention and caused me to go back to former state clear up some items with my old company. I will state that I was worried if I would have a position when I got back, I was assured they would be there if I needed anything and my position safe and awaiting my return. I have traveled out of state and worked in other states and worked with other tech in the areas. I have found them all helpful and very professional with not only the customers but with other techs. They understand your there to help them to help their customers. My co workers here are very friendly and I call and talk with them thru out the day to check on them and just to see how things are going as they do with me. We are in a way a family which like most family's spread out all over the southeast. Our TECH SUPPORT is always there 24 / 7, understand there are times when they might be helping someone else at that very moment. I can call another tech then and ask their assistance. Our tech support in my opinion is second to none. They offer personal training monthly on various subjects, governors, AVR's etc. They also conduct monthly training on different subjects to include transfer switches, switchgears and Generators and engine repairs and service. They also pay for this monthly training.
I have found this company is growing and always searching for TECH's who can work without someone holding their hands. If you are a person who can manage time and workload, and yes sometimes stress then our family might be for you. I have heard and read in other post about getting time off. This is so far from the truth it isn't funny. Your expected to be available 24/7, but they understand you have a life. You, the TECH can let them know if you need time off for a birthday weekend, holiday weekend or just because you wanting to travel out of your area. Your time off as with any company is not at a time to cause issues with customers needs then no problems getting that time off. If as a tech you let them know in advance they will get another tech from another area to come over to help cover your area, the travel part as a tech. There have been in the past, some techs who may have felt they were wronged by this company or past over for a promotion, but again as mature adults we must manage our time and action. If they were as good as they thought then I can promise you they would still remain in our family. They have decided to find other employment and I as a tech wish them well, but I am sure in that new employment that they have expectations required of them. Again I am currently employed with this company and just wanted to help clear up some items from some of the whiners who felt they needed to express their feelings as is their rights and is MY right as well. I hope as a PROFESSIONAL TECH if your looking for employment you remember with all companies and families there will be growing pains, company policies changes we may or may not approve of.

PPT employs many men & women whom bring varying degrees of expertise to the table. The company puts value on its customers first, followed very closely by the "front line", or field service technicians. As a field technician, you get to visit many different sites per day/week, reducing the monotony of punching the clock at the same location everyday. Given the logistics involved in the day-to-day management of so many assets & technicians across an 18-State geography, their ability to manage the workforce and various high demand customers needs is admirable. The technician gets involved in customer interaction at the job site, performs preventative maintenance & repairs tasks, and reports all findings/needs to a centralized operations center in Atlanta, GA using an on-board computer, scanner, camera, etc. Coming soon will be some new additions to the technology arsenal which will make collection of data, and recording of services rendered very accurate, precise, and real-time offering the customer a more specialized value proposition.

The technician isn't bogged down with creation of the actual estimates, performing of sales duties, creating of invoices, or having to fulfill actual parts orders. PPT has full time & experienced staff in all of these areas that support the tech so he/she can concentrate on the job site and give full attention to ensuring customers assets are up to par and maintained in system ready status. With purchasing power that results from volume based ordering needs to support such a large geographic area, there are few times that parts can't be obtained in an acceptable time frame. As a technician, communicating effectively and following simple, documented and trained procedures can make an otherwise hectic work day a breeze!

As if that wasn't enough, PPT believes in the support of its field technicians by offering 24/7 technical support via a staff of highly competent ex-technicians whom are collectively savvy on most makes & models. If they don't have an answer right away, they won't give up until they solve it with you, never abandoning you to the mission on your own. In addition, they offer continued education and training through a host of internally developed training aids, etc., as well as offer factory training across a gamut of OEM schooling. Random quality control (QC) visits are performed by senior members of the team to ensure you are delivering the proper service that its customers pay for; all the while gathering info on any areas in need of improvement so they can develop training to enhance a technicians specific needs & ability. QC is a win-win for customers, the employees, and the employer alike. The investment to training & ensuring a customers needs are met are all signs of a company whom cares about delivery of highly skilled services at every visit. Why work for an employer that doesn't care about its business? You shouldn't and that is why PPT commits itself in this manner.

Most of the management staff at PPT are ex-technicians whom have advanced up through the company since they believe strongly in recruitment from within. They have also supported and assisted with relocation to new geographies whenever an employee needed/desired a new atmosphere. Speaking of relocation, when a storm is pending to an area, the first thing management does is solicit those whom might be affected offering assistance to relocate families and loved ones to ensure they don't have to worry pre/post storm recovery. PPT has even paid 100% of this temporary relocation effort to prove once again that it puts its employees at high priority!

It is easy to feel secure at PPT given the late model service trucks with low mileage, uniquely outfitted for the tasks at hand to support each area of need. Their commitment to routine truck maintenance means my risk of break-downs is nearly eliminated. The vehicle is outfitted with an array of parts & supplies, to include safety & PPE items, ensuring I always have what I need to perform the task at hand in a safe manner. All PPE is issued with detailed instructional videos/training to ensure I know how to use it. Each truck is outfitted with GPS which gives my family a real sense of security when I am on the road and often in areas where I might be working alone for hours on end. If I ever cant be reached, I know that Operations can see where I am and send in support if needed.

If you are looking for a company that provides great benefits and compensation, a fun & rewarding set of job skills, huge training & advancement opportunities, and resources to support the high pace growth, then PPT is where you should look!

When I was hired I was assured I’d have plenty of hours (since I took a pay cut and was promised OT). Two months in and OT hours were cut, which is fine. In the first few months the regional manager quit, operations manager quit, and other positions around the company were being vacated. I decided to tough it out, which was a mistake. 

The office moved further north, which was expected, but the hidings and firings continued. I watched managers get hired and fired along with technicians. Job duties constantly changed, and there was no structured model in place for what our day to day was. Very little training was received and then I was told to sink or swim. I swam for a while until I was shifted to different responsibilities. I had to learn all over again, this time without any formal training. After excelling for a while, responsibilities were changed yet again. It was the third switch I had trouble with, since we all were advised we are doing our jobs incorrectly. I was often told I was doing a good job and received emails if I made a mistake, but management rarely advised me on how to fix them. I was to research and figure things out on my own. I asked for someone to sit with me and help me figure out a rhythm for the new responsibilities. Help never came. Three weeks before my termination I was offered a new position for a tough account that needed a dedicated person on. I was told it would take some time to get the ball rolling, but I received a lot of praise and was all but assured the position. The second week of August I was called in at the end of the day for a mistake that was made while the VP was in town. I was presented a list of every mistake I made and advised it was the wrong week to make a mistake (again for a job I never received full training for). When I attempted to defend myself stating that the help they offered me was never received, I was told I should have adapted and figured it out, and that a couple of months was plenty of time.

Yes, this is a long-winded review. But it needs to be written. Professionalism is almost nonexistent, and management often makes it clear they play favorites and that if you’re not one of them you’re expendable. Fingers are often pointed and real issues are always swept under the rug. I can’t imagine how this region, let alone the company, will keep it together. I hope they figure it out. But until they do, steer clear. It’s really not worth the stress, drama, and lack of organization you’ll experience. The left hand truly doesn’t know what the right is doing. Find yourself another place to invest your time. This isn’t what you’re looking for.

PPT is a good idea, and a poor execution. The best way I can put it, is PPT is the island of misfit toys.  Most everyone at PPT are good, likable people.  But many of them, especially management, is struggling because they lack qualifications, resources, or are plain overworked.  This will explain the parts issues most field techs have, there is a great chance for errors in parts, and the systems in place to correct those errors, especially for PM work, often fail miserably.  Sadly, the finger of blame is usually pointed at the field tech first, when often it's the office to blame.  Or worse, the field tech gets blamed because they quit trying to fix the errors out of sheer frustration.  Same with the tech support/training department, they are mostly good techs, but they really have no skills at training or tech help, which is indeed a separate talent from hands-on-repair.  PPT has stated that they generally shy away from smaller customers, they prefer the 'big fish', and have shown a strong preference to acquiring customers with hundreds, or even thousands, of generators.  Of course it is a great victory when such a customer is signed on, but sets people up for a crushing defeat when the customer is lost.  When that happens, technicians are forced to move or are laid off.  Some techs have moved more then once, only to finally be laid off as the customer base changes.  Unless you live close to, or move to, Ballground, GA or Atlamonte Springs, FL you virtually have no chance of any career advancement beyond the service truck.  If you do live close, however, you do have a good chance to move to management-but it usually doesn't last long.  Turnover, or re-shuffling, in the office is a regular occurrence.  You can expect a 'restructuring' email from management twice a year or so, sometimes including some rather fanciful titles for the new positions in the structure.  PPT can be an OK place, it's better then starving, but make sure you develop connections in the industry and keep your resume sharp.

Inexperienced managers have no idea how to properly ditribute the work load, and make poor decisions on how to accomplish the work. Too many times field technicians cross paths due to mis-managed work loads. The parts department always send the incorrect filters or parts needed for scheduled repairs, resulting in multiple return visits.
There is no training for field technicians. The management waits until the customer is irate, and then will send someone out to try and correct the problem, instead of properly training the field technicians to avoid the issues in the first place. This type of "jumping through hoops" management is why most of the field technicians look for a better company to work for.
The management's solution is when someone in the field isn't able to do their job properly, they are promoted into a position that they cannot posibble handle, but all of the mistakes are covered up, instead of being handled properly.
There is no investment into the employees by any means.
There are no team oriented goals, only singular rewards for the management personnel. The field technician is expected to work 24/7 364 days a year. That can be expected in this type of work. However, there are no benefits from this company for doing so. You have to beg for days off, and even then you can expect to miss birthdays, anniversarys, births, and funerals of loved ones, because the company will send you out based on their needs. These trips could be three to four states away, when there are other field technicians closer who should have been able to handle the issues in the first place. There is not one positive thing that I can say about the management or parts department of Power Pro-Tech.

I couldn't say enough good things about PPT!!! You see the bad things that people have written on here, I find them offensive!!! It's like they are taking a stab at my family. Take it with a grain of salt. PPT IS AWESOME!!!! I have been with this company for several years and it's the best company I have ever worked for and the best bosses I have ever worked for!!! They work just as hard for you as you work for them if not harder. The team that they have built is excellent and gets better everyday, and I am honored to work along side of them. Our technicians and office staff are truly one of a kind. We wouldn't be where we are today without them. To the guy who said our tech support is a joke and is run by a guy who "can't turn a wrench", you are more than wrong Sir. Apparently, you are uneducated or didn't pay attention to our tech support because he is excellent and guess what...he was a very highly skilled tech when he was in the field hence the reason we asked him to take the position he is in now. So news flash he does know how to turn a wrench. To the ones that talk about the "people" in Ball Ground only making themselves look good...we are not about making ourselves look good regardless of what office we are in. We are in the generator business to make our customers happy. It is not all about us. We strive to work hard for our customers and the people that make it all happen, the employees. To the guy that says you have to beg for days off, that you miss birthdays, anniversary's, funerals, births, you have lost your mind. You never have to beg. ESPECIALLY for funerals and births. All you have to do is request it and it's available, which 99% of the time it's available, unless it's Hurricane season, you will get it off. Seriously people come on. Believe me when I tell you, PPT is the place to work. Simple as that!!!!!

If you are self motivated, responsible, pay attention to detail and able to work on your own with little supervision- this is the place for you. If you do not have these qualities-you will fail miserably. I have been a part of the PPT team for 7 years and have witnessed GROWTH! What company in the United States right now can claim THAT! I was hired as the 32nd technician in the company. As of now the company has over 80 technicians. This growth is a testament to the owners and the management being able to plan, adapt and guide the company to success. This is not an OFFICE job! It can be dirty, it can be physically demanding at times..The generator service business is a necessity -our customers expect superior service and we deliver it. The company has an excellent support team to assist in troubleshooting when needed. The parts dept strives for perfection in delivering the required material. The operations team does everything in its power to help the technician deal with customers, scheduling and conflicts that may arise. I don't work for PPT because I HAVE to! I work for PPT because I WANT to! I have a young growing family and I have the ability to create my own schedule so I can attend those baseball games and school concerts. As long as the work gets done in a professional manner and to the customers satisfaction, I am able to work a schedule that fits my family. As the company continues to grow so can you. I have witnessed 6 fellow technicians move into operations/parts management positions.

Don't do it. Unless you want to work with the worst manager, get lied to, have terrible insurance, be retaliated against for trying to do the right thing, by all means...go for it. YOU WILL be lied to consistently, set up for failure, blamed for office deficiencies. YOU WILL show up to a job that is poorly coordinated and take the blame. YOU WILL be over worked. DO NOT request a vacation day, expect to get correct parts, follow DOT laws, expect to have job security (unless you were previously with PowerProTech). You will come across customers that ask if you are the new tech they will be dealing with, because you will be 3rd or 4th one who will be, in a very short time. You will get many customer complaints about how the company operates. They bite off more than they can chew, with contracts. If you cannot keep up with unrealistic demands, you will be buried and fired (garanteed). Do not expect special tooling you need to get a job done. You will only be asked if the job was done. The only concern for them is their money not the person making it for them. Lots of lip service, as it was rehearsed in front of a mirror. If you have any self respect and at least some experience, there are plenty of other companies. This one is just riding the coat-tails of a larger company name. They hire people off the street and put them in the office. If or when you are at their office, you will see former techs who made it in an office position due to injuries. From orientation to the field truck, will seem like you just sat through a Snake Oil Infomercial.

My fellow Gen techs stay away! A friend who worked for this company warned me but I gave them a shot, I shoulve listened. This tiny family owned company has a lot of people fooled into thinking they are larger than they are. As a tech you will be monitered 24/7 by phone and truck gps. A "quality control" guy will randomly show up at your jobsite after sitting and watching you work! The parts garage is in georgia and you will receive the wrong parts 99% of the time! Serious! You aren't allowed to pick up filters or parts locally as you are required to fill out several forms. requesting the correct parts then you must reschedule with the customer who was already frustrated with the company before you ever. got there. You will be required to get a storage unit so it seems there is a local address to give customers a false sense of support and to store all those wrong filters! I went to sites they had for years where the filters had been cleaned and re-dated! Evidenced by site parts list and what was actually on the unit and the amount of wrong spare filters in storage.their tech support is a joke ran by an inexperienced bunch of guys who "can't turn a wrench". This company is by far the worst in all categories concerning generator service. My last check was short and they paid me minimum wage for 10 hours even though I returned all that was required!

PPT is NOT your father's service company. Gone are the days when a business can be operated using paper and fax machines. If you have the desire to work for a company that is looking to the future and implementing the latest technologies and putting them in the hands of its front line employees, the technicians, this is the place to be. With the investment in hand-held computers, PPT's technicians will be the most technologically advanced in the industry. Generators coming off the line today demand that the person serving them have not only an understanding of the mechanics of the system but also the computer that runs it. PPT is looking for technicians that understand this and embrace the changes being made in this industry. The work is still hard and demanding but the pay makes it worth it.

PPT is a company that is growing. There are always challenges that present themselves in this scenario. We here at PPT embrace those challenges and strive to be the best company in the business. We are not perfect, no company is but there is a willingness to listen when a problem is presented and work to resolve it.

I have worked for some of the elite companies in this country and I am proud to say that I consider Power Pro-Tech Services to be one of them.

Top Job Titles	Average Salary
Field service technician 8 salaries reported	$33.00 per hour
Senior maintenance technician 2 salaries reported	$35.00 per hour
Hvac installer 3 salaries reported	$36.97 per hour
Service technician 1 salary reported	$35.00 per hour
Software engineer 3 salaries reported	$127,767 per year

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