coding specialist

credentialing specialist

internal auditor

auditor

reporting analyst

Practice Resources, LLC

Years ago when the company was a bit smaller they treated most everyone fairly. Now with the growth and additional executive management (who are mostly friends and family) things have changed. The CEO is immature and makes inappropriate comments much of the time. When executive management isn’t out golfing or drinking at a restaurant or bar together they spend their time micromanaging and bringing down moral. If you are part of the clique then you are good, but if you are not interested in the drama lifestyle in a work environment this is not the place for you. Some of the managers are great and will support you and work hard right along with you for their clients, the rest would rather spend their time sitting in offices with others chatting or trying to find incriminating evidence on others while scrolling Facebook or Instagram. Overall it’s a very immature environment. The pay is low, although they just recently increased the starting pay for medical billers they do not pay current established employees who have already proven themselves a decent wage. They do have a bonus structure which is not always based on strictly work performance. If executive management doesn’t like you that will show in your bonus. The office is located in a run down area in a sketchy neighborhood. The only large benefit about this company is the dress code is very casual, sometimes too casual and has bordered inappropriate. The other benefit besides casual dress attire is they allow work from home. 
Overall I’d look for a larger company that has better benefits and an employee and client customer focus. Maybe something more mature if you want to look towards a career and better future for yourself.

In my 20+ year career, I've worked in many companies in many cities (NYC, DC).  PRL is unique in that it's growing, fast-paced and successful (right here in Syracuse!).  Despite that, they are totally committed to their employees in a way that's just not common.  For example:

1) They celebrate everybody's birthday, anniversary, accomplishments, holidays, special events.  It's Christmas time now and everyone is getting bonuses, has a poinsettia on their desk, a special ornament on their cube, and have two parties -- one for their colleagues, one for their families.  

2) They are committed to the community - they have a giving campaign for needy families (and animals) during the holidays, do a corporate challenge, and, my favorite, have a big golf tournament for the Make A Wish foundation.  

3) God forbid someone becomes ill, or suffers a death in the family or has a personal tragedy - this place rallies to the cause in a way I've never seen before.

The pay is good and the work is hard.  I have to say I have read some of the comments criticizing this company and I'm stunned.  I can only think that the person writing those reviews has never worked anywhere else, because this place is special.  I plan to work here until I retire and have encouraged all of my friends and family to look for work here as well.

The work isn’t bad but the workload is much too high. Cannot finish assigned tasks, upper management acknowledges giving too much work but then repeatedly asks why tasks aren’t being completed. Lots of resources but so unorganized you can’t find anything. Questions frequently responded to with an attitude and/or a riddle, and  then you’re told to ask more questions. Only break for lunch, no morning or afternoon breaks to give your brain a moment’s rest. Company does not foster or prioritize a sense of community within the team so you feel like you’re an island. They provide equipment, mine came second hand and so dirty I had to clean it with soap and alcohol to get the dirt off. Very low pay for the amount of work you’re expected to do. Favoritism runs rampant. Bonuses are super uneven IF you’re given one. Super low pay increases. They will separate (fire) emoloyees if employees give a notice. 10/10 would not recommend unless it’s your only option, or just for basic billing experience.  Happy to say I left when I did, things only went from bad to worse over the year and a half I was with them. 

Place is like high school. If you are with the in crowd, you are good, but if you aren't forget it. Management doesn't listen to those doing work (though this isn't new to corporate work) but when an account is completely different then all the other ones, they refuse to acknowledge that it can't have same expectations. If you get off on wrong foot in any way when you start, you end up with target on back from every manager regardless. Hard to respect management when they know less than you do. Especially when those people are your direct supervisors and you have to explain to them how things work. And fact they send everyone in office to you for how to handle certain insurances because they don't know how, but you are told you don't know how to do your job. Very hard to make friends. People very apt to throw you under bus for their own advancement. Demotion is common, write ups are rampant for minor issues that could be prevented with training and communication. If they want you gone for any reason, they will set you up for failure and you will know they are.

I am not sure where some of the negative comments stem from because I have been at PRL for five years after making a career change into Medical Billing and have never been happier!  

Coming in without experience I received thorough training both in a training room and while on the floor.  I appreciate that billers receive regular audits in order to educate you and help you develop and improve. There are also a lot of opportunities for growth at PRL whether it is through the management track or moving into other departments or other accounts. 

 This company really cares about its employees and is always showing appreciation through various celebrations and food days, hosting wedding and baby showers, as well as providing support when employees experience hard times. I have never worked for an employer that treats its staff so well!

I highly recommend PRL to anyone looking to work hard and feel appreciated for your efforts!

What is the best part of working at the company?
Work life balance is something PRL takes highly into consideration to promote employee wellbeing and thriving results for their clients.

What is the most stressful part about working at the company?
Being remote, we all have to ensure we are communicating clearly and consistently. I wouldn't say this piece is stressful but certainly something we have to think twice on when collaborating across teams. 

What is the work environment and culture like at the company?
Peaceful and honestly you can't say that about many places these days. PRL genuinely cares for their employees. They work hard to ensure not only can we get the job done but that our employees are taken care of.

What is a typical day like for you at the company?
A balanced day of calls, a tasked based workload, and collaborating as needed.

It’s a great place to work, yes it’s clicky... what work place isn’t? But theirs many perks and benefits... I feel their high turn over rate is due to poor pay... best perk is the ability to work from home after 2 years of employment, almost worth the below average pay to have that option.  They are very family and people orientated.  In time of crisis they come together to support that individual. Thy acknowledge everything... birthdays and anniversaries with the company. Engagements. Weddings. Baby showers. Birth announcements.  Overall the company really is amazing and is constantly looking for ways to expand. As anywhere you have poor supervisors but you also hen have amazing supervisors. Same with managers. However name a company that doesn’t have that?  The only negative is pay... pay is WAY below average

This was one of the most unprofessional places I have ever worked. The CEO either doesn't care or is totally out of touch with day to day operations. This was a small company that has grown using current staff with no experience to manage and supervise instead of bringing in more qualified leadership. Majority of management uses a bullying type mentality when working with staff.  Human Resource department avoided very unethical situations and Training department was lacking needed skill set to instruct new employees. The pay was low but they are generous with vacation days and very flexible with schedules in most cases. I would only recommend working here only if you are fresh out school looking to get some basic experience.

I worked in IT for Practice Resources. I left because of the below average pay. The company is wonderful, free parking, people truly cared, and the entire vibe of the company was excellent. I also appreciated the workspace  

I left because of the pay. I'm shocked they didn't have more turnover in IT because the the pay is so low. I heard rumors on how much my manager made, and I exceeded that in a lower position as soon as I left. 

It was difficult to leave simply because of the fringe benefits. The gym is amazing - but at the end of the day it's a job and I have bills to pay. I'm shocked they don't have more turnover at the manager level. People break their backs for Practice Resources for peanuts.

It was a great place to work years ago...since respectful management left everything  went down.. you work your tail off doing your job but it's not enough for the disrespectful supervisors and management..they degrade you and are very disrespectful  and...will always throw the blame back on you to cover themselves...it's a very immature place so I'd recommend keep scrolling!  They  hire un responsible leaders as your team leaders who are immature and irresponsible who have no experience in billing yet put you in the training department that's a complete joke where you are nothing but harassed..previous employee stay away 

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