customer service representative

relationship banker

loss prevention manager

Premier Bank

The management and Hr team at this company do not have proper long term or short term disability options for their employees. They rushed me back to work after a surgery and threatened to fire me if I did not return. This company has big bank expectations with small town bank clientele. If you want to work somewhere that gives you unreachable and unreasonable goals and expectations this is the place for you. You will never reach your goals and by some chance you do it will be raised by 50-100% the next quarter. They offer bonuses that you’ll never get due to them making the goals unreachable. I was promoted here with a very minimal raise and as the company grew the positions below me were given substantial raises and my pay rate remained the same, closing the gap in pay between the two positions. If you want to work here due to the small bank feel save yourself time and go to Huntington or chase because Premier copies big bank behaviors and motivators. 

One of the things that I enjoy about this company would probably just be my role. The current role I'm in has fantastic management who understands that I am not just an employee, I am all in all a person, which is super refreshing when you've never had that in a job previously. Even at this location when I was in a different department the management was awful, so I will say it truly depends on location. 

We do have the ability in certain roles to work from home, but it strictly depends on your manager whether you can or not, which can be a bit frustrating occasionally. If you work downtown you do have to pay for parking, which is kind of garbage since not all branches have that and we are not reimbursed for it. It's also frustrating because the company that handles the lot is super rude most of the time and it's never convenient to pay them. 

Pay is okay, but I definitely feel like it could be better. Merit increases do not cover the cost of inflation, nor the added cost of parking, so it's barely like you get  a raise.

The pay is mediocre compared to other places. They don’t seem to believe in sick days for part timers, it always seems like it’s a switch with someone else and if someone else can’t then tough luck. Schedules are never consistent, I never know when for sure I’ll have off to go to doctors or anything, schedules are only given for a month about two weeks before. So if you gotta schedule an appointment months in advance you can’t. Very sales oriented which is kind of tough because I would think they’d focus more on people. I feel like they’re always trying to get you to force things on people just to make the numbers look good. The training is great, they’re very understanding and help a lot. Everyone is friendly and outgoing (of course there’s always a few bad eggs). Coworkers are ready to help you with questions! Very friendly environment.

When I interviewed at First Federal Bank the company was small.  I walked in, filled out an application.  I was called a few days later for an interview.  I was then asked if I would be willing to work at another branch.  I said yes and then interviewed with that office.  I was offered the job within a couple of days.  I have experienced a lot of changes in banking culture since then including expanded growth of the company.  I really enjoyed my job.  There were some really good times and some really bad times.  I have seen a lot of faces come and go over the years as well.  I am always busy.  I enjoyed working with customers and co-workers.  What I have learned is too numerous to put here.  Helping people both internally and externally has been the most enjoyable part of the job.  The hardest part is the ever increasing and changing sales culture.  I am retiring from banking and am ready to move on to my next adventure.

Was a fun place to work while it was Home Savings and Home Savings Bank. They transitioned over to Premier Bank and it was very chaotic and frustrating for our existing customers. I had to, “put out a lot of fires!” Their banking system was hard to understand and navigate through. The initial training was reading very small print that was blurry and listening to a pre recorded material. I had to request additional training from the training staff in Youngstown and through a video internet connection. I finally understood the teller processing system after I received this training. The training department is awesome. I loved my job! I miss the customers the most, many became my friends, I got to know them on a personal level. Sad thing is I didn’t get to say goodbye to them...

Overall a great company to work for. They continuously show employees their appreciation, and make work a fun and enjoyable place to be. However, more specifically in the Mortgage Department, I wouldn't say they are as efficient as they could be. I think they could be a little more advanced with their technology, and I think a lot of procedures in the Mortgage Loan department could be cleaned up and updated. All of these things have been expressed to management before by multiple employees, but there has never been any conversation of making positive changes. If you have any issues prepare to take care of them yourself, for management will not take any action towards handling the situations. Aside from that no complaints!

I genuinely enjoy my job- which a lot of people don't typically say and mean. The branch manager at my branch is extremely supportive and encourages me to grow both personally and within the company. I am enrolled in several seminars provided for free from Premier.  

The pay is fair considering the foot traffic at my specific branch, however I don't think it is competitive. Maybe my opinion is skewed because of the current economy.  If I didn't wholeheartedly enjoy seeing the customers and see potential for growth pay wise I would look elsewhere. 

When I started, the branch manager had just resigned and there was a lot of uncertainty. The new branch manager has done a phenomenal job with boosting moral and getting us all on track goal wise. 

My job at First Federal Bank was an awesome place to work. I enjoy the customers and meeting their needs. I was mainly in charge of the deposit side of the bank. I supervised all the tellers, monthly work schedules, sales training and coaching, anual reviews for my staff. Ordering cash for the branch, handled customers with any of their problems or concerns. When the manager was out of the branch, I was responsible for the entire branch. I worked very closely with my manager. We were a great team.

Overall, compensation was very reasonable for the area. Downfall is not many opportunities for raises except for yearly review. The bonus check system is a gimmick. If you are written up for the slightest thing; you are disqualified for the bonus. The Office Manager and Client Service Manager were back stabbing to other employees. They do not work together as a team; rather attack you about dramatic situations. 

What is the best part of working at the company?
Nonmangemnt employee's are the best people 

What is the most stressful part about working at the company?
Certain mangers think they are better then most and impossible to work for or even talk to

What is the work environment and culture like at the company?
Like I said 99 percentage great people 

What is a typical day like for you at the company?
Never knew would plan just to have a certain manager send you to do something less important just to feel like he did something

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$14.06 per hour
Relationship banker 1 salary reported	$43,719 per year
Loss prevention manager 1 salary reported	$41,500 per year

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