production worker

brand ambassador

material handler

maintenance technician

line operator

Primal Pet Foods Inc.

Working at Primal Pet Foods Inc. was a deeply frustrating experience, particularly for anyone who values data-driven decision-making, collaboration, and proactive leadership.

One of the most challenging aspects is the company’s complete disregard for consumer insights. Despite being in a competitive and evolving industry, there is little to no interest in leveraging consumer data to inform strategy. Decisions are often made on gut feel or internal bias, which can be incredibly limiting and short-sighted.

The work culture is highly siloed, with minimal cross-functional communication. Teams operate in isolation, and there’s no real effort from leadership to break down these barriers. If you’re someone who thrives on collaboration and building connections across teams, you’ll find it difficult to get traction here.

There is also a noticeable lack of bias for action. Projects drag on due to indecision and vague direction from management. Managers often don't know what they want and provide little clarity or guidance. Coaching and development are almost non-existent—1:1s happen infrequently, if at all, and when they do, they’re rushed and unproductive.

The leadership team is made up of founding members who are largely resistant to input from new hires, especially those coming from larger, more sophisticated CPG organizations. This creates a culture where innovation is stifled and fresh perspectives are undervalued.

Finally, the nature of the industry requires frequent interaction with highly emotional brokers. If you're used to working with retailers who make decisions based on data and logic, this environment will be a major adjustment—and likely a frustrating one.

Overall, if you're coming from a structured, high-performing CPG background and hoping to make a meaningful impact, Primal Pet Foods is probably not the right fit.

the dryer machines are trash. (they cook the final products). they're supposed to take about 24 hours to cook products but actually take 2 to 3 days to cook every single time which causes us to work saturdays every week. plus, there is a high employee turnover. we are always short staffed. they told us they don't have money to hire a full crew. lies... schedule will forever be behind. there will forever be mandatory overtime. it's like HR and upper management get turned on from seeing employees suffer. either that or they're really THAT dumb. these people have ice hearts.


threats were always made and are continued to be made saying you'll get fired if you don't work saturday cause it is "mandatory" and "has been on the schedule all week". You will literally be working 10 hr shifts monday - saturday every week!!! countless employees complain to HR about this but nothing is ever done because they are friends with upper management. adon always reminds us that he can watch the cameras at home from his computer and says he always knows what's going on. yet, this place is a hot mess.


the best decision i've ever made was leaving this d u m p. i didn't even bother to put in a 2 week notice because i witnessed this company fire everyone that did before the 2 weeks were over. primal pet foods is modern day slavery, it is not a job. that little $14/14.50 an hour that they pay is not worth it. this place will drain your soul and make you miserable. you don't even have time to spend and enjoy the money you make. no family time or time for you to go to college. dead end job. there are better jobs in the same area that pay the same and more. i don't recommend anyone, especially age 18-25 to work here. this company is bad for your mental, physical and spiritual health.

- A typical day starts with great people, centers around a fantastic product, and involves a fast-paced work environment
- My time at Primal has taught me the importance of good communication, time-management, and where I want to go with my pets and my career
- My manager is a powerhouse, we have a great rapport, and they teach me SO much while also letting me manage my own priorities, approach and workflow. The trust my manager affords me helps me grow by allowing me to take responsibility for what I do and I am super grateful for that opportunity to rise to my challenges on my own steam wherever possible.
- As for the workplace culture, first and foremost, I love that Primal is a place you can set a trajectory with the powers that be and really forge a career-path. Also, 2) I LOVE my coworkers (they motivate and make me laugh a lot). Anyone who stays with Primal tends to be compassionate, funny, accountable, a self-starter, and most of all, we usually share a pragmatic sense of realism that seems to motivate us all to work in relative harmony, even when we're all on different pages, and/or very dialed in to a given task while all working different ends of it. My coworkers are some of my best friends.
- I would say the hardest part of the job for me is humbling myself enough to be communicative immediately when things start to break down and deadlines may get affected. I tend to put my head down to problem-solve when that happens when sometimes it's better to just let people know so THEY can decide what to do from here ASAP rather than after I've toiled alone for hours trying to fix it, potentially to no avail.
- The best part of the job is paying forward the huge increase in quality of living which Primal afforded me. I can't express enough how much Primal and raw/holistic pet care has changed my entire life.

What is the best part of working at the company?
The work itself was great. The upper management and the workplace is very toxic and unprofessional. They quality of the products are great when they follow the guidelines which often they are I not. 

What is the most stressful part about working at the company?
The most stressful part about the job was the toxicity of the behavior of upper management and supervisors. A lot of favoritism in certain groups. Quality of the product can be good when guidelines are followed but often they are not. The thing that most stressed me out when I work there was when quality tried to do their job they are overrided by upper management and this is at the risk of injury to customers pets. In other words current upper management is all about numbers and not about the quality of product that is going out to customers. In my experience, if you get in the way of upper management by doing your job, you end up losing your job. If you go to work there good luck because there are some good people there.

What is the work environment and culture like at the company?
Very toxic and clicky a lot of favoritism in certain groups.

What is a typical day like for you at the company?
Doing your job and helps it one day you don't come in and you're fired. For some crazy made-up reason because you stepped on the wrong toes.

I absolutely could not ask for a better Company to work for then Primal. The environment is open and friendly and I enjoy going to work everyday. I have truly expanded my understanding of the pet food industry as well as being able to confidently answer consumer questions about our products and help give suggestions for feeding their dog or cat Primal. Working at Primal is absolutely NOT for someone who is unwilling to show up everyday and be ready to work and put 150% effort in. You will be required to meet deadlines, be organized, detail oriented and able to use critical thinking skills daily. It is a fast paced working environment and requires someone that can work as part of a team as well as independently. 
Primal is an amazing company that truly cares for its employees as well as providing the best biologically appropriate raw dog and cat foods for pet owners to feed their dogs and cats across the country. There is plenty of opportunity to grow professionally, and I could not be happier to be a part of the Primal family. They also want to make sure your fur-babies are taken care of too, FREE Primal pet food for all employees!!

I have worked for several other dog food companies in the past as a BA as well. I have been with this company for several months now. I really enjoy it, I like promoting really good food to pet parents!! Management is decent. And they usually reply within 24 hours of an email that I send with a question, and answer it.  One of the things I don’t like is at the end of every two weeks you have to submit all your hours, and sales numbers on the spreadsheet to get paid, and it takes about a half an hour or 40 minutes to enter everything I feel like we should be paid for a half an hour of our time. Otherwise I feel like so far it’s a fabulous company to work for. Although I do wish they would pay us about 3 to 4 dollars more an hour.  I feel like the going rate for this type of work now is starting at 18 not 15 anymore. I know for  human food demos you get anywhere from 20 to 30 an hour defining the company, but this is a very high-end pet food company I would expect at least 18 an hour.

Huge lack of equipment/resources needed to do your job. This "food manufacturing" company literally took 8 MONTHS to buy new scales. (I am not making this up or being sarcastic. This place is really cheap.) Beforehand, an employee from third shift literally bought her own scale...with her own money and brought it in so her shift could be able to work. That's how pathetic this company is. So much mandatory overtime, you always have to wait for a shift to go home to use the weighing scales. 2nd shift starts at 1:30 but 1st doesn't leave until 4. 3rd starts at 8pm but 2nd leaves at 12... Half of the scales that they bought didn't even work. Long wait for nothing. This place is so cheap and stupid. I still can't believe the things I witnessed here. So ridiculous and pathetic. This company will make you feel like you are on the MTV show "Punk'd". Don't even waste your time. They always buy used scales and they mess up quick. Scales are always a problem here.

Management is terrible no actual managers just insecure wannabe leaders. Prepare to give up your personal life no value on people or their wellbeing. Constantly hiring and firing treat their employees like racehorses non-union.

Different set of rules depending on who you are, and if you're in the ‘click’. extreme micromanagement H.R. Manager, Director of Operations, Maintenance Manager and Plant Manager. BEWARE!! very unprofessional, incompetent, backstabbers and vindictive. H.R. leader of the pack BEWARE!! compulsive liar, sneaky and heartless she wears the pants surrounded by her henchman’s. Worst leadership I have ever experienced in my career

I have worked many places inside and outside the pet food industry and Primal is by far the best company for which I have worked. Primal's owner and founder set an ethical standard long ago, for business practice and workplace satisfaction.  He cares about people and does everything possible to make Primal a Company for which you want to work.  I have known the owner and the Company since it's beginnings and the goal has always been to "elevate the health of pets everyday, through superior nutrition" and to create an environment for personal success and happiness among his employees.  People in the pet industry know something about Primal and it's quite simple: they would leave where they are to come here, not necessarily because they were unhappy, but because working for Primal is an opportunity to work for the best company in the Country!  It doesn't get better than that!

As a Primal Pet Food sales employee, you will be empowered to expand your knowledge, set your own schedule, and spread the good word of the power of fresh food. A typical day involves visiting accounts and providing support via product training, promotional activity, and monitoring sales data for areas of improvement and to target specific store needs. Management is fair and supportive and fosters a culture of care- always with core values in mind. The hardest part of the job, in a normal year, is the fatigue and loneliness that travelling often can sometimes bring. All of the challenging parts are eclipsed by the euphoria that comes when you can drive more retailers & consumers into the Primal product line, and see or hear first-hand how drastically it can improve our dogs and cats lives.

Top Job Titles	Average Salary
Production worker 9 salaries reported	$16.95 per hour
Brand ambassador 9 salaries reported	$21.28 per hour
Material handler 3 salaries reported	$19.25 per hour
Maintenance technician 1 salary reported	$50,000 per year
Line operator 1 salary reported	$21.00 per hour

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