customer service representative

web content specialist

social media specialist

facilities associate

entry level supervisor

Primary Arms, LLC

Working at Primary Arms is worth it. For every negative thing I have to say about it, I have 1.5 positives, at least after everything is weighted for importance. I do NOT regret my time there.

Some good things first:

I personally liked the company culture. It's cliché to say that the company was like a family, but most people made an effort to be pleasant and engaged with the work community. It was not uncommon for people in entirely different departments to greet each other in the hallway (and actually mean it), and then talk about their week or whatever for a few minutes.  This applied to everyone, regardless of background or disposition. There's definitely a stereotype for a gun company of people being less accepting of various views, but I rarely encountered that in the work place. Likewise, people were pretty understanding of emergencies and home issues. I never had a problem taking off of work.

For the most part, everyone liked each other and I'm not sure if the company had anything to do with it or if it was just happenstance, but it was a definite positive. I miss pretty much everyone I worked with, including the management. 

Management is management, and there is no getting around the common problems of it. That said, most of the Managers, Directors, and VPs, were straightforward with answers (at least to me), and willing to give grace. They had to be. In my time, the company grew in size around 60%, and I think that ties into most the problems that I had.

I'm not sure what came first , the tightness of the community, or the stress of every increasing goals. Either way, they definitely contributed to each other. It was fortunate that I was close with my coworkers, because then we could lean on each other to complete team goals, but maybe because of that, when we excelled, we knew we'd be leaning on each other again next time when we had to do it 30% faster/cheaper/better.

That's not an exact mixture, but it's pretty close. Because we were growing fast and still punching above our weight class in a bunch of different areas, management always wanted the next time to be better. We had to meet higher KPIs, or had to hit higher sales than last year, or the tradeshow booth had to be bigger, or whatever. But also, because just a short time ago, Primary Arms was a small company with 20 employees, some of the higher ups would see the costs of a successful 500+ employee company and suddenly our budget would be reduced. But we still had to try to hit those higher goals.

And that is where the stress came in. Most of us were running around for 90% of the day trying to cram 2 days into 1. Like I said, if I had some sort of issue and needed to leave early or whatever, everyone was good with it. But the work still needed to get done. Because of budget cuts, pretty much everyone stopped getting approved overtime, so I found myself taking the laptop home and grinding my brain against whatever problem I had while laying on my couch listening to Brooklyn Nine-Nine in the background.

To be fair, this was explicitly against the rules and well meaning wishes of upper management, but it had to get done. For my job in particular, even a small failure was extremely visible, and even with the extra time spent, some mistakes slipped through the cracks. Also, for my job specifically, I was basically on call 24x7 because I was usually the only person who could handle whatever issue that I was contacted for. Nothing kills a mood like having to rush home from an outing with your kid because something didn't ship right.  I was paid slightly under market rate for this position, but I also lacked direct experience when I was hired, so it seemed fair. I really felt it in the months before I left though, because of the extra hours and stress. Like I said, this was only a problem for me and a few other people because of the nature of our jobs, but I'd be wrong to not include it.  

There are more benefits that aren't really benefits (free drinks in the break room) and problems that aren't really problems (you can't leave the building with a bunch of free drinks), but that's the long and short of it. I can't overstate how well everyone worked together. In total, I'd give my experience there a 7 out of 10, and despite the negatives I listed, it was a great springboard for me. I'd recommend working there to a friend, just probably not my specific job.

⭐☆☆☆☆

I worked at Primary Arms for about 4 years and, unfortunately, my experience was very disappointing. During my time there, I consistently looked for ways to improve processes and automate repetitive work. I built multiple automated reports, created documentation and training materials, and implemented solutions that saved the company significant time. Despite these contributions, I felt there was little recognition or opportunity for meaningful career growth and that it was never enough to get me anywhere with the company.

Communication from management was inconsistent, especially regarding promotions and career development. Performance reviews and title changes were delayed, and expectations often changed without clear communication. It became difficult to see a long-term future with the company. It took 2 new hires to get the same title as me before they officially corrected my job title.

I also felt that employee development was not prioritized. Rather than rewarding internal employees who had already demonstrated their value, it often seemed like hiring externally was preferred for advancement opportunities.

Overall, the workplace left me feeling undervalued despite consistently going above and beyond my job responsibilities. I accepted another position where my skills, experience, and growth potential are better recognized.

If you're looking for a place to build a long-term career with clear advancement opportunities, I would carefully consider your options before accepting a position here.

What an awful place if you're in a management position.Incompetent, ignorant buffoons comprise the executive leadership team, whose goals seem, somehow, to spend the majority of their days finding ways to berate and yell at the employees they have. Never once did I see any single employee, team, or otherwise be acknowledged for their hard work. The COO likes to watch cameras all day expressly for the purpose of catching someone doing something wrong, instead of focusing on what should be his core responsibilities. There are more cameras (with microphones, I should add--something that's not disclosed to employees and could result in a BIG problem for this company down the road) than at any of the Federal mints. The control and micromanagement is unreal. The resistance to change because they've always done things a certain way is ridiculous. If you're not 100%  a yes-man, you can forget about having any modicum of success here, much less a job should you disagree with one of the three principals. Great idea, good products, horrible leadership. There's no end to the success this place would have if they would trust their people and get out of their way. This team hires people that are more ignorant than they are in order to keep employees under their thumb. Horrible, horrible place indeed.

What is the best part of working at the company?
The leadership of the company is strong and all employees are treated with respect. 

What is the most stressful part about working at the company?
That all depends on what one's role is. The distribution center is constantly striving and 99% of the time succeeding to keep up with order fulfillment. The customer service is without a doubt among the best in the entire industry and the biggest issue they deal with, orders that are lost or delayed by the carriers, is completely beyond their control. As an FPS, my time was spent answering questions from customers via email and phones. In my role in compliance, explaining to angry customers why certain items could not be shipped to them due to where they lived was about as stressful as it got.

What is the work environment and culture like at the company?
In a word, relaxed.

What is a typical day like for you at the company?
There is no typical day really. The mechanics of it are the same with different problems to solve.

I started off shipping and was moved to Rma clerk then back to shipping due the lack of leadership in the building. The environment was okay though the leadership needed more work. I was fired because of lies and was not able to give my side. I was a very hard worker and was thrown out with no regards to all the work I put in. I wanted to move up but I guess I wasn’t the ideal candidate. I had a situation wher I was cussed out by an co worker, and because of that his firmed were upset and was saying how they were going to set me up. I reported t key management know and had witness who over heard the conversation. They succeeded, and I was. I was disappointed with the company because of how the situation happen. But overall the company is still growing and the management is still trying to find its footing. 

Upper management at this company left a lasting impression of fear and discomfort. Their demeanor came off as snobby, creating an atmosphere that made employees feel on edge and constantly apprehensive. It's as if they took pride in being rude and disorganize, which is nothing sort of ridiculous. My advice to anyone considering employment here is to beware of the upper management's attitude. Their snobbish behavior and lack of respect for their employees should be a clear signal to avoid this company id you value a respectful and organized work environment. 

This company is rampant in a culture of disrespectful managers who show little regard for their employees' personal lives. The lack of holiday time for family is deeply disappointing and reveals a complete disregard for work-life balance. The management's refusal to prioritize and accommodate employees' need for time off to spend with their love ones is simply unacceptable. It is disheartening to see a company prioritize profit over the well-being and happiness of its workforce. Employees should not have to sacrifice their precious moments with family just to meet the demands of an unsympathetic management team! AVOID this company or you will be doomed.

They never have work & then complain about you not doing anything. It’s always the people(management) that don’t work who complains. Management is horrible! They don’t do anything & you can’t depend on them for anything. HR is no better. They spend there days focusing on writing people up & firing them rather than making their employees happy, which defeats the purpose of even hiring anyone. It’s a miserable & unhealthy environment. The company is ran based off of favoritism! No job security whatsoever! I would recommend only if you’re desperate.

Since I've started working in warehouses about 4.5 years ago, this is by far the worst one of them all. Coworkers are awful, management is only good for sitting around and running their mouths all day. They'll tell you good job or they appreciate your hard and say they want to move you up but never do. Hard work means absolutely nothing here. This job is absolutely the epitome of dead end. There's is no real opportunity for growth except for managements favorites. They'll give you free food before they give a decent wage. I regret working for this company and soon as I get the opportunity, I'm leaving and never coming back. Avoid this place at all costs. 

What is the best part of working at the company?
Nothing at all, too many issues not productive at all no more to comment on.
No comment

What is the most stressful part about working at the company?
Just going to work. I started out liking it but they just lost my interest too messy the place has no growth rate at all. I think l went home early more then l work. 40 hours first week after that 30 except around holidays 

What is the work environment and culture like at the company?
No comment , No comment never was exciting place to work for

What is a typical day like for you at the company?
Pain and Suffering like you just don’t want to be there

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$18.00 per hour
Web content specialist 1 salary reported	$25.50 per hour
Social media specialist 1 salary reported	$50,000 per year
Facilities associate 1 salary reported	$24.92 per hour
Entry level supervisor 1 salary reported	$65,000 per year

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