storage manager

general manager

assistant retail sales manager

customer service representative

pt assistant

Prime Storage Group

The summary plenty much says it all. The company is growing at a fairly rapid pace and there are plenty of speed bumps along the way. Naturally with a growing company there will be plenty of changes as they try to figure out the best practices, which is understandable. With that being said there is constant change in both work place procedures and in our leadership team. I have had three different District Managers and three different COO's in as many years. That is six different leaders in a three year time span that all have come in and made changes, had different expectations, changed processes around, etc... Turnover has seemed to be an issue from store level up to senior leadership which is cause for some concern. I think the pay is fair for the position, although as site managers, we typically work alone and handle all aspects of the facility, I think we could be compensated a little better. The bonus structure continuously changes, and is not as favorable as it used to be. The work/life balance is excellent, when you clock out you are done for the day and you don't take any of your work home with you. The scheduling is really flexible and I am able to request days off for appointments without much of an issue. PTO is average, and the benefits are on the pricey side for what you get. Managers are now becoming trainers for their region, but other than that there does not appear to be much room for advancement. The day to day work is pretty straight forward, and the job overall is typically very pleasant. We maintain the exterior of the facility as well, and do marketing in the immediate area which helps break up the days and not spend all of your time in a office.I think once the company gets over a few hurdles it will be an excellent company.

No room for advancement whatsoever.Upper management hire other family members and friends with no experience in the industry and give them big job titles and more money then these new hires end up coming to your location to learn the basic software & procedures to show & lease a storage unit. Also they take top producing store managers and ask for your input on how to sell more tenant insurance or packing supplies and you receive no recognition from the company much less a thank you. Extremely Poor Area/ Regional Managers & trainers that think they truly know it all when they bad mouth all there own store managers behind there back! Cut throat Area/ Regional managers that are on a power trip.Company is mainly a Acquisitions company meaning they buys smaller storage companies and there mind frame is everyone is dispensable! Very unconcerned about customer relations or newly acquired employees.
Upper Managers like to pass on extra work to store level managers and then act they did the work.The most dishonest and back stabbing upper management I've ever encountered and I always thought the owners couldn't possibly be aware of the unprofessional and dishonest behavior from there upper managers because how badly this will hurt the owners/investors in all there future business.The only company I ever resigned from in my 39 years of work history.

I enjoyed my job, my co workers and immediate bosses but if the area manager and trainer did not like you or you werent in their “click” then they will harass you, lie about you, and  will nick pick everything you do with the hopes you will quit! You will never get considered for a promotion either . I suffered so much harassment I had to go on medication for panic attacks because of everything I went through. I put up with it because I needed my company owned apt. So did my best to please. It was never good enough and finally got fired and had to be out of my apt. Within 3 days!! Of course I ended up collecting unemployment because the firing was not anything I did wrong. The company never gives raises and as an assistant manager you work harder than the managers but only get 20-27%  of the quarterly bonuses. The benefits were great though and so was the free apt! Just horrible area manager and trainer. The trainer smokes weed on the properties and it is Not legal in Virginia! She is a hyprocrite and talks ugly about everyone behind their back. Dont  get on her bad side by knowing more than she does because she will turn on you and get other managers to as well. The backstabbing it horrible! So anyone wanting to work for this company in Virginia beware!

I was hired as a manager at a new property that the company recently acquired. At first the job seemed like it would be easy to learn and navigate, but there’s a lot more to it than they tell you. 

Between maintaining the property, taking care of tenants and selling new units to leads, there are so many tasks that they want you to accomplish on a daily basis that are hard enough to do with two people, let alone one person on days when there is just one person scheduled to work! 

After less than two weeks of “training” between us, my fellow manager and I were left on our own to try to navigate the challenges of a newly acquired property and angry tenants while trying to learn the job on the fly.

Not to mention I was working six days a week nonstop, exhausted and not eating or sleeping well as a result of the constant stress that this job put me under. Pay was low as well for the amount of work that was expected. I ultimately decided to resign for the sake of my mental health and well-being. 

I give this review two stars instead of one however thanks to some members of my district team that were always just a phone call away and willing to lend a helping hand when certain situations arose and I was stumped.

There are some good people in this company but the structure is very disorganized and a lack of communication from top to bottom was very visible.

What is the best part of working at the company?
It was a stepping stone to help find something better and lay out the ground work for wanting to get away from the company

What is the most stressful part about working at the company?
They Dump everything on you.  The Company makes a problem themselves and then blame you for when their idea is wrong.  You are under paid for the work you are asked to do.  This is just a Job not a Career.  

What is the work environment and culture like at the company?
The Upper management are corporate side is awful.   The lower down the chain you are the more disrespected you get.  They say they want you to speak up but nothing changes.  You are the one cleaning up the messes 

What is a typical day like for you at the company?
You Clock in, Run to the Bank if needed, Walk the Property, If you have help maybe cut locks, Call people to pay their bills, Call new "leads" to get them to rent a unit, Run Credit Cards, Clean Units, Walk the Property and cut weeds while picking up trash off the ground, making sure all customers are happy, and for some locations being a landlord to them.  There are some days you need to call vendors to get work done and make sure they get paid.  Gotta be on top of them as well to make sure the work gets done,  There are much more.  The pay does not equal the work

As a G.M. of a newly acquired property , the transition was smooth and there was always assistance when needed to make it even smoother. Anything I have requested both big and small has been approved sent to me from the office supplies, to new rollup doors and more. I've been a solo act for a few weeks as we are looking for a new asst. or two and I appreciate the assistance Ive been given due to having the extra workload and hours to be able and keep the normal store hours. I do feel like Prime does care about employees. They even sent me a Veterans Pin on Veterans day and that was cool to know they appreciate the employees that served in the military and to be recognized was humbling as well. I enjoy going to work everyday and I know they have my back if I need it.  I would say the only downside that I have had since working here was tghe late start times, as I am used to very early hours and that causes a little loss of the day to get personal appts. etc. done without having to call into work for those times. 

This company is a younger company with many growing pains.  The start of the day is well past a usual start time at 9:45AM.  Some days are extremely slow and boring which means you have to find something to do.  They have a fairly decent training program but "hands on" is by far the best here.  Upper management is ok but they push push push sales all the time and are listening to your calls and checking notes all the time.  The worst part of the job is working in the elements either when its too hot or too cold depending on the climate.  The best part is working with customers but part of that is doing collections which isn't fun.  I would never return to this employer based on the fact that I gave the company a solid 2 weeks notice that I was leaving.  They don't allow you to use any PTO in the last 2 weeks and then their policy about earned PTO is very vague.  I assumed that since I resigned instead of terminated that I would receive my accrued PTO.  Either way they classify you as terminated so they don't pay you your earned PTO upon termination.  I lost a whole week of earned pay.  

Like any career path, you really do get out of it what you put into it. You may join a facility that isn't near your direct management and likely has a very small local roster, so initiative and interpersonal skills are highly critical to do the job well and keep your team focused and energized.
I like that Prime is quickly expanding with new opportunities on the horizon, and yet it's still close-knit and nimble enough to actually see new ideas addressed and implemented company-wide.
The hardest part of the job is honestly keeping yourself focused, as it may be surprising what goes into managing a facility while handling customer service and sales. Communication skills and being a self-starter are a must, and as with any customer-facing job, if you don't like people then you're only hurting yourself!
I came here expecting just another J-O-B, but I've stayed because I get to meet interesting new people daily and take pride in what I do, be it ever so humble as keeping others' items safe!

Working at Prime has allowed me to maintain a great work/life balance with the daytime hours, no nights or Sundays and paid holidays off. My team, from upper management down to store employees, are very supportive whether it be a question or asking for coverage, they are always there to assist! Some days can be extremely busy and others are spent slowly working on tasks at your own pace with very reasonable expectations and the tools to complete. The training courses are put together very well so even the most inexperienced person can understand them and are are always available after completion to refer back to. I had no prior knowledge of the storage industry before I began here and have learned so much the last few years. The hardest and also most enjoyable aspect of this job, I would say, is drawing the line between business and personal at times; as you tend to build close relationships with your tenants and hear their personal stories, yet still have to charge them fees and such because we are running a business.  Overall, a great place to work where I am seen as a person and not just a number! 

This company is one of the worst Storage Companies I have ever worked for in my career. The company does not respect you as an employee or respect the opinions of how to improve performance or productivity. They do not value you or have any respect for themselves or customers. You are to listen and obey and do not ever question anything! Investors are being lied to and reporting is not based on accurate numbers. The expenses are decreased to improve the net operating income line to make it "look" like the store is profitable. The loans are overstated and there is no money put back into the property on maintenance and improvements as directed by financial institutions. "Corporate" Management does not pay vendors timely or at all. The Properties are bouncing checks and receiving overdraft fees as there is "no money" in the account, yet rent is being paid by customers? Turnover is a revolving door from the top of the chain to the bottom. Beware of this company as you will receive false promises on compensation, advancement and leadership.

Top Job Titles	Average Salary
Storage manager 157 salaries reported	$20.42 per hour
General manager 133 salaries reported	$22.15 per hour
Assistant retail sales manager 212 salaries reported	$19.78 per hour
Customer service representative 16 salaries reported	$19.88 per hour
Pt assistant 5 salaries reported	$19.50 per hour

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