customer service representative

claims processor

call center representative

physical therapist

registered nurse

Principle Choice Solutions LLC

What is the best part of working at the company?
There is not much to like about this job besides helping those who need help.

What is the most stressful part about working at the company?
Everything! The training does not match what the actual work is. You have to go through so many systems and most of the time the systems load really slow no matter what.

What is the work environment and culture like at the company?
It is WFH so not much of a culture. Manager's have bad attitudes.

What is a typical day like for you at the company?
Taking calls as soon as you log into your systems (NON STOP), speaking to Providers and giving them information, working through your lunches and breaks due to us not being able to get off the phone, sometimes working way past the time you are supposed to be off bc 1 call can take 2-3 hours no matter what. If your systems shut down you dont get paid even though it is not our fault.

This company does not provide the adequate training to their new hires and employees. They thrush you taking phone calls after two weeks of training and expect you to know how to take the phone calls lacking the proper knowledge of the scenarios that you will encounter on the job. I feel that the company is setting the employees/new hires up for failure and not success in their roles. The training/ramp up period does not provide the tools necessary to be successful in the role.  The job lack work life balance as well, they have a long waitlist for you to a get your schedule changed and PTO and Sick time accrue slowly. The systems use to request time off not properly submitted the time off request. Please applicant be aware of this when applying for this job. 

QA process is so tough, raises only occur when new contracts are renewed or if promoted. Promotions are internal, but only for people that have already been working here for nearly a year or more. If you have a question about processes, I'm sure someone else does as well. It's hard to ever get an answer for something if its not written in procedures and there's definitely never enough clarity. The phone part of this job is rough as well. Lots of disheartening calls and it really takes a toll on your mental health. They claim to have an EAP program yet when I asked for info about it, I was just CC'd a pamphlet with an 800 number on it. Pay is low for what this job entails as the training is long and the work is constant. And if you're ever sick, you better have a doctors note cause all unexcused absences need notes. 

This is my 2nd time working here. I came back after an illness because I loved it. It is NOT THE SAME as it was before. The micromanagement IS RIDICULOUS, you are heavily watched and treated as a number. The family feel is gone. Training is short and they basically throw a procedure instruction book at you the size if war and peace and expect you to know it in 2 weeks, and the procedures change DAILY. They QA all calls and correspondence and have made it more difficult to achieve bonuses. Everything is so robotic with management and communication is done via programs so there is a ton of room for misinterpretation. You feel like an Stepford wife and if you stand out in any way its noticed and quickly sets back in line. I know loan sharks more forgiving than this management.

This would be a great place to work if management was not so poor this includes from the director down. The training is HORRIBLE as it is a zoom class watching 1 person and then being expected to do the job. No one is on the same page, you ask a question and answers are made up along the way if they comphrehend your question to begin with. QA's are audited based upon the auditors feelings that day as they are NOT required to follow a guide to insure fairness. Systems work HORRIBLY and yet you are required  to perform at 100% with no mistakes. Management is NEVER available to assist you or help you develop to be more productive. This company is contracted by the Veterans Administration to allow veterans to file their hospital claims with nore ease however they are doing the veterans a DIS-SERVICE due to POOR leadership.

Principle Choice Solutions, a leading player in its industry, has recently been honored with a prestigious award, designating it as a top workplace. This esteemed recognition, presented by Great Place to Work, underscores the company's steadfast commitment to creating an encouraging, inclusive, and growth-focused work environment. The award shines a light on Principle Choice Solutions' dedication to the well-being and professional advancement of its employees. To view the award and gain further insight into this notable achievement, please visit the official Great Place to Work website at: https://www.greatplacetowork.com/best-workplaces/health-care/2023?category=small-and-medium."

This place has a revolving door.The QA process is out of this freaking world. You get docked for stupid s*** that gets a 0 or a no go. They fire people left and right over dumb s***. Then they wonder why they can't keep anybody? It's because the job is so stressful and the training is horrible. They put you out on the floor and it's pretty much sink Or swim. Management says that they're there for you. The leads say that they're there for you but they treat you like you're an imbecile when you call in to ask for help because you. Didn't get enough training. QA process and what they dock for is the main reason this place is s*** show. They say that you can disputable but you never Get a clear answer and it's always no. 

What is the best part of working at the company?
The ability to wake up and walk over to my desk but that’s it. 

What is the most stressful part about working at the company?
The people calling are ridiculous.  People yelling at you and wanting you to do something but we have no power at all. I mean none.  But I tried my best. 

What is the work environment and culture like at the company?
For the most part almost everyone that worked there was positive but it all seemed fake to me.  

What is a typical day like for you at the company?
8 hours of soul sucking, boring, glued to your desk.  I just didn’t want to do anything after work ever because I was exhausted. Dealing with medical providers and veterans alike calling about medical claims or the veteran was being billed by a provider. Other various concerns.

What is the best part of working at the company?
This company is a great place work, because you learn leadership and skills. You don’t just feel like an employee, you feel motivated to do and learn more. 

What is the most stressful part about working at the company?
I would have to say nothing is stressful about this job. The CEO and the COO both haven’t been very clear that they are willing to hear from the employees on making things better in anyway.

What is the work environment and culture like at the company?
I would say the work environment and culture are both very positive, fair and overall helpful. 

What is a typical day like for you at the company?
A typical day for me is answering calls, grasping, and applying information.

I’ve been with the company since 2023 and have seen the company change and grow and all for the better. Our procedure change often to meet to requirements of the contract. I’m not sure about other managers but mine is always providing support and listening to our concerns when there are changes. I have felt like I’ve been apart of a family since I started and that can be hard when everyone works from home. Overall the company does a lot to support employees and their families, they have a few family and employee centered activities through out the year, and compared to other customer service call center jobs they pay is great! 

Top Job Titles	Average Salary
Customer service representative 75 salaries reported	$18.68 per hour
Claims processor 11 salaries reported	$17.20 per hour
Call center representative 1 salary reported	$19.00 per hour
Physical therapist 1 salary reported	$102,500 per year
Registered nurse 1 salary reported	$42.90 per hour

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