kitchen designer

sales professional

customer service representative

forklift operator

retail sales associate

ProSource Wholesale

Working at ProSource Wholesale offers a highly rewarding and energetic environment where no two days are exactly the same. 

The daily routine is dynamic and engaging, centered around connecting with trade pros—like contractors, builders, and interior designers—and their clients.
 A typical day involves managing accounts, guiding clients through the showroom, and helping them select the perfect flooring, kitchen, or bath products for their projects. The fast-paced environment keeps things exciting and ensures the day flies by.

The culture at ProSource is deeply collaborative and team-oriented, fostering a supportive atmosphere where everyone roots for each other's success. 

This positive environment is heavily influenced by management. Leadership is approachable, encouraging, and dedicated to providing the team with the tools and training needed to excel. Instead of micromanaging, they empower employees to take ownership of their accounts and celebrate both individual and team milestones.
Working here provides an incredible opportunity for personal and professional development. Employees gain deep, expert-level knowledge of home improvement products, design trends, and project management. Beyond product specifications, the role sharpens vital business skills, including consultative sales, relationship building, account management, and strategic problem-solving.

The Hardest Part: Managing the moving parts of multiple complex projects simultaneously. From tracking shipping timelines to coordinating with suppliers, ensuring every detail aligns perfectly requires sharp organizational skills and mental agility. However, overcoming these logistical puzzles is exactly what makes the role so stimulating.
The Most Enjoyable Part: The relationships and the final reveal. There is an immense sense of pride and satisfaction in seeing a project evolve from raw blueprints to a beautiful, completed home. Building long-term, trusting partnerships with trade professionals and helping them bring their clients' dream spaces to life provides a continuous sense of accomplishment.

Learn something new everyday and have control over how much you earn. You get what you put in. Pay is livable but you'd prefer to hit sales goals and get commission. You have to network and build your own territory as walk-in customers are limited and often tied to other account managers. Takes a while to earn clients trust and earn their business. They are not a turn key company so you need to have product knowledge and experience working with contractors to understand how to sell to them. Communication is vital with your customers since the company does not advertise. You have to do a lot more than just show up, it can be highly stressful at times but I like the benefits and pay structure. Management expects you to build your own territory and prospect but doesn't force you to, it's relaxed and could be tougher. The hardest parts in my opinion are learning the the showroom and pricing as nothing is labeled with a price or getting motivated for cold calling new business in. You have to be computer literate and ask a lot of questions.

A typical day at work is arriving, opening up shop, helping customers, entering in quotes/sales orders in the computer, following up with previous clients, prospecting, cleaning the showroom/putting away samples, calling vendors for price inquiries, learning new products, doing take offs, following up with customers.

The most enjoyable part is the office is pretty relaxed, everyone works hard and wants you to succeed. It is a team driven environment.

Due to a lack of reviews for logistics positions in the company I feel obligated to provide my own experiences.

The receiving process for inbound orders was both disorganized and highly dated. The size of an incoming shipment as well as the priority of the merchandise is entirely random. Further the scheduling of most deliveries was equally as random and made for utter chaos for the receiving coordinator. You could literally not have a truck all day and the next day you  have tractor-trailers lined up around the corner one after another impatiently waiting to be unloaded. Combine that with high pressure sales antics coming from the pushy account managers and over all the "warehouse" adds up to one chaotic place to work.

I would not advise anyone that did not really know what they were doing in terms of dock work to take this job.

Although there are computers in use pretty much everything is done by paper and pencil. I would say in regards to my past warehouse positions this location is about 10 to 20 years behind in terms of technology. That lack of connectivity  falls on your shoulders as an employee.

Mediocre health benefits, okay hours, disinterested ownership/upper management.Fairly smooth customer pick-up procedures is about the only positive thing I could say about  the dock. Its  job but that's about it. I would not recommend this position to anyone who values their sanity.

ProSource has been a salvation of sorts for me.  I worked in retail for many years.  Over time the corporation I worked for kept taking away any and all reasons to perform.  Over the years of being a retail employee I witnessed commissions being stripped away, and bonuses removed eliminated.  Actually every incentive to perform was removed.  Life simply became showing up to get paid regardless of performance.  It became so bad being employed in a "Big Box" that those individuals that attempted to be better than the 'herd' actually became a problem to the status quo.

At ProSource I have been given the opportunity to better myself financially merely by being the performer I was deprived of becoming in retail.  My rewards at ProSource are directly proportional to the efforts I expend to grow my business within the business.

ProSource is a breath of fresh air for myself as I felt that the stagnant air of a retail environment choking the life out of me.  I once again feel as if I am alive and that is simply because of the environment of  ENTREPRENEURSHIP that exists within my position of being an Account Manager.

What is the best part of working at the company?
Nice showroom environment, friendships with colleagues and  product knowledge meetings to expand your expertise.

What is the most stressful part about working at the company?
As a cabinet designer I found it highly stressful because I was answering to so many people all at once. Each account manager has their own set of expectations and timelines and I was expected to cater to them all at once. During busy time periods they could be extremely rude and snappy but if they ever received a dose of it back they run to management and or start bringing jobs to the other designer (if there was one at the time).  It’s very manipulative and unfair. Management made zero effort to make the job loads even and fair so depending on their moods toward you at the moment- you may or may not get jobs to work on. This directly affected my pay and I had no say about it.

What is the work environment and culture like at the company?
High stress and sitting at the desk non stop. Not healthy.

What is a typical day like for you at the company?
Answering emails, making phone calls to customers and venders, designing projects on 2020 and sending out quotes and renderings for bids.

The manager and management culture we work for is outstanding and very supportive.  Advancement can be a little slow but to work for a company that cares about its employees compensates for that.  The entire chain of command from top to bottom cares and respects the sales staff as well as its operational/supportive staff.  

It is a sales driven industry so the demand for sales and staff is not for the weak.  You must have good leadership skills and have an understanding for the flooring industry.  ProSource puts a great deal of emphasis on Customer Service so you should have experience in this also. They will take the time to train you and OJT is a large part of this process.  By the time you take your position you will have the skill set established to be successful in your career with this Company.

Overall this company has been a pleasure to work for.  It has been a long time that I enjoyed coming to work, and this company definitely will make you feel the same.   You will definitely feel like your part of a team and they will do whatever it take to make you successful.

Working at ProSource Wholesale has been nothing short of the best workplace & experience I've had the opportunity of being part of, providing me with all of the tools I need & more to feel happy, safe, & comfortable every day. Management royally exceeds my expectations on a daily basis & the team we have here is very tight-knit & close, tackling any & all issues or concerns together & as efficiently as possible. Customers & members, the majority of the time, are extremely pleasant to work with. I'm learning new things every day that bring success to our office & clientele as well as confidence to my skills as both an individual & a designer. 

Push push push is what they do even when you are exceeding goals. Sales training is attempted brain washing for the weak minded. You are told it's wholesale but it's also retail walk ins at this location. Upper management is out of touch, owners are greedy. The owners and managers will seek out excuses to not pay on commissioned sales even when it's not the Account Managers fault for whatever the reason is but will pay themselves their split on the sale. Management forces price matching which dissolves all profit and commission pay for sales persons. Owners put their projects, their friends and families projects ahead of all other customers on waiting list and force you to do these with less or no profit over your normal clients in times of great need after natural disasters. Don't ever bother to give notice of leaving because they will either find a way to not pay out your PTO balances or also tell you your services are not needed a day into a two week notice. 

ProSource is a high paced workspace. You have to be able to adapt yourself to different types of people and personalities and if you can't then as a salesperson you will not succeed.
I have been with ProSource for over 10 years and have worked in every aspect of the place. I prefer being a salesperson over warehouse, expeditor or management. I like working with different people and feeling awesome after helping design multiple homes and spaces for people.
Adaptability is a key personality trait you must have or the ProSource environment will be hard for you. 
As with any place you work management can make a difference in how you view your workplace.  I have worked with good and bad managers here mostly good though. I have even acted as an interim store manager in between hirings! 
ProSource is not an easy do nothing job, it is active and demands your attention. If you don't give it attention you won't get any reward.

I have been here for just over a year! I have learned that ProSource is a fair and great place to work. with all the products we have to offer, I can give my clients no other reason to go anywhere else. That makes my job and their selection process easy. And makes me look good.
I work with a great group. so I guess I got lucky. I have worked in this Industry for over 30 years and that has not been my experiences in the past. 
The hardest part of my job? I would have to say, when we are busy with calls, people in the showroom and email to catch up on. Finding the time to not miss one opportunity to help my clients without errors. 
The workplace is great! Our office Manager is so kind. On Fridays we have fresh baked cookies and a BBQ, as Employees we love it. Even the Veggie Burgers! Our customers love the smell of the fresh baked cookies "Don't be a Snookie have a Cookie".
I would recommend Prosource to any looking to be in the Flooring or Kitchen and bath business.

Top Job Titles	Average Salary
Kitchen designer 1 salary reported	$60,000 per year
Sales professional 1 salary reported	$55,000 per year
Customer service representative 2 salaries reported	$17.38 per hour
Forklift operator 29 salaries reported	$18.12 per hour
Retail sales associate 52 salaries reported	$61,606 per year

Working at ProSource Wholesale: Company Overview and Reviews

ProSource Wholesale

ProSource Wholesale Ratings

Popular jobs at ProSource Wholesale

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected